What 2,604 owners told NHTSA about the 2012 Ford Fusion Hev

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR HANDLE DID NOT OPEN THE DOOR. THE CONTACT HAD TO ROLL DOWN THE WINDOW AND OPEN THE DOOR FROM THE OUTSIDE. THE DEALER AND MANUFACTURER STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000. THE VIN WAS NOT PROVIDED.

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THE DRIVER'S DOOR WOULDN'T OPEN FROM THE INSIDE; I HAD TO ROLL THE WINDOW DOWN AND FLIP THE OUTSIDE LATCH. I WAS THINKING THIS COULD BE A SAFETY ISSUE IF IT HAPPENED IN AN EMERGENCY THE DEALER SAID IT WAS A COMMON PROBLEM AND THAT THERE WAS NO RECALL ON THIS ISSUE. THEY REPLACED THE "LEFT FRONT DOOR INSIDE HANDLE". THEY SAID IT WAS AN ELECTRICAL PROBLEM.

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TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DASHBOARD HAD A CRACK AROUND THE AIR BAG PORTION OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER CONFIRMED THAT THERE WERE SEVERE CRACKS AROUND THE AIR BAG AREA. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. UPDATED 03/29/17 LJ *CN

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DRIVERS SIDE DOOR LATCH DOES NOT ENGAGE COMPLETELY AND CAN BE OPENED WITH A SLIGHT PUSH FROM INSIDE.

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AUTOMATIC CAR LOCK BROKE SUDDENDLY AND WOULD NOT ALLOW DOOR TO OPEN TO EXIT DRIVER DOOR.

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TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER, PASSENGER, AND REAR PASSENGER INTERIOR DOOR HANDLES WERE LOOSE AND FAILED TO UNLATCH THE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AS A WEAR AND TEAR ITEM AND NOT PART OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 55,000. UPDATED 01/16/17*LJ CONSUMER STATED THAT THE FRONT PASSENGER DOOR ALSO DOES NOT LOCK. UPDATED 9/5/18*JB

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TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR HANDLE MALFUNCTIONED AND THE DRIVER WAS UNABLE TO OPEN THE DOOR TO EXIT THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 44,800.

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I WAS INVOLVED IN A REAR END ACCIDENT YESTERDAY WHILE COMING OFF THE HIGHWAY OFFRAMP. A SODA CAN WAS UNDER MY BRAKE PEDAL MAKING IT IMPOSSIBLE TO SLOW DOWN. I REAR ENDED A VEHICLE STOPPED AT THE LIGHT, I WAS GOING 35 -40 MPH. BOTH VEHICLES WERE TOTALLED AND I HIT MY HEAD ON THE WINDSHIELD BECAUSE THE AIR BAGS NEVER DEPLOYED.

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TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S DOOR WAS UNABLE TO OPEN FROM INSIDE THE VEHICLE. IN ORDER TO OPEN THE DOOR, THE CONTACT HAD TO REACH OUT THE WINDOW AND USE THE EXTERIOR DOOR HANDLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

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THE DRIVER'S INSIDE DOOR HANDLE STOP FUNCTIONING CAUSING AN INABILITY TO EXIT THE VEHICLE WITHOUT FIRST ROLLING DOWN THE WINDOW, REACHING OUTSIDE AND OPENING THE DOOR WHILE STILL IN THE VEHICLE. DRIVER WOULD NOT HAVE BEEN ABLE TO QUICKLY EXIT THE VEHICLE IN THE EVENT OF AN EMERGENCY. THIS IS NOT A DEFECT SECONDARY TO ANY EVENT.. THE DEALERSHIP STATED THIS WAS A KNOW PROBLEM WITH THE FUSION AND HAD ACTUALLY ORDERED 3500 PARTS TO REPAIR VEHICLE WHEN PEOPLE BROUGHT THEM IN FOR REPAIR.

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I JUST WENT OUT TO MY CAR, GOT IN, STARTED IT AND NOTICED MY DOOR LOCK BUTTON WAS FUNKY. THEN WENT TO OPEN MY DOOR AND IT DOES NOT OPEN, IT IS BROKEN! I HAVE TO ROLL DOWN THE WINDOW AND OPEN IT FROM THE OUTSIDE - NOT OKAY. I AM THE ONLY ONE WHO DRIVES MY CAR AND I TAKE VERY GOOD CARE OF MY CAR. I WENT TO THE INTERNET AND FOUND LOTS OF COMPLAINTS ABOUT THE DOOR HANDLE BREAKING. IS THERE A RECALL FOR A 2012 FORD FUSION? I ONLY SAW ONE FOR THE FUSION STARTING IN 2013.

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POWER STEERING WENT OUT

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THE DRIVERS SIDE INSIDE DOOR HANDLE BROKE.THIS WAS INSIDE THE DOOR.THIS WOULD NOT LET ME LOCK THE DOOR .WHILE TRAVELING THE DOOR WOULD NOT LOCK AND IT CAME OPEN.THIS IS THE SAME PROBLEM THAT OTHER FORD VEHICLES ARE BEING RECALLED NOW.I REPORTED THE PROBLEM TO YOU 06,2015.I RECED. NO REPLY FROM YOU AND FORD MADE ME PAY FOR THE REPAIR.THIS WAS A SAFETY ISSUE FOR ME.IN MAY,2016 THE EXACT SAME PROBLEM HAPPENED AGAIN WITH THE PASSENGER SIDE DOOR.I COMPLAINED TO FORD AND THEY COVERED THE REPAIR FOR THIS DOOR ONLY.I DO NOT UNDERSTAND WHY THE FUSION IS NOT COVERED LIKE THE OTHER FORDS THAT ARE BEING RECALLED FOR THE SAME PROBLEM!

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TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE PASSENGER DOOR HANDLE FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 42,000. UPDATED 11/01/16*LJ *TR

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TL* THE CONTACT OWNS A 2012 FORD FUSION. AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V25000 (STEERING) AND WHILE DRIVING AT AN UNKNOWN SPEED, "POWER STEERING ASSIST DEFAULT" WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE STEERING WHEEL COMPLETELY SEIZED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. THE CONSUMER STATED THE DOOR HANDLE AND MIRRORS ARE RUSTING ON THE VEHICLE. *TR

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FAILURE OF INSIDE DOOR HANDLE TO FACILITATE OPENING OF DOOR WILL PROHIBIT TIMELY EGRESS OF VEHICLE IN THE EVENT OF AN EMERGENCY. BOTH THE DRIVER'S AND REAR PASSENGER'S INSIDE DOOR HANDLES HAVE BROKEN, RESULTING IN THE INABILITY TO OPEN THE DOORS FROM THE INSIDE. THESE FAILURES OCCURRED DURING NORMAL USE AFTER PARKING THE VEHICLE. THE DOORS OPENED LESS THAN AN INCH OUT OF THE LOCKED POSITION AT THE TIMES OF FAILURE. DUE TO THE BENCH SEAT NOT PROHIBITING EGRESS OUT THE OTHER REAR DOOR, THIS COMPLAINT WAS NOT ISSUED DURING THE REAR PASSENGER DOOR FAILURE. THE DRIVER'S DOOR HANDLE HAS JUST BROKEN.

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SO WITH IN THE PASS WEEK OF 8/8/2016 THRU 8/13/2016. I HAVE HAD A WRENCH LIGHT COME ON 3 DIFFERENT TIMES AND CAR ALMOST SHUT OFF, WHILE DRIVING DOWN THE STREET. SO PULL OVER AND SHUT OFF AND CRANK IT BACK UP AND GO ON. HOWEVER, ITS BECOMING A PROBLEM AND COME TO FIND OUT THIS MAYBE THROTTLE CONTROL/TRANSMISSION ISSUE. SOMEBODY GONNA GET HURT, CAUSE YOU NEVER KNOW WHEN IT GONNA CUT OUT ON YOU. ALSO BOTH DOOR LATCHES WILL NOT EITHER OPEN OR LOCK FROM THE INSIDE. CAUSING EXISTING ISSUE.

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JULY 15,2016 MY 2012 FORD FUSION, WITH 30,212 MILES JERKED AND STALLED. HAD TO COAST TO THE SIDE OF THE ROAD. TO RESTART AND THE WRENCH LIGHT CAME ON. TOOK TO DEALER ON JULY 18 WAS TOLD IT SOUNDED LIKE THE EMISSION THROTTLE BUT HAVE TO RUN TEST I NEED TO PAY 115.00 THAT WOULD GO TOWARD THE REPAIR HAVE A EXTENDED WARRANTY BUT SHE STATES IT'S ON ME.

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I WAS UNABLE TO UNLATCH THE DRIVER SIDE DOOR FROM INSIDE AFTER COMING TO A COMPLETE STOP NEITHER WITH ENGINE OFF NOR WITH KEY ON. I CONSIDER THIS A MAJOR SAFETY MALFUNCTION. THE LATCH NO LONGER WORKS FROM INSIDE.

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DRIVER'S SIDE DOOR HANDLE BROKE ALMOST IN THE IDENTICAL SPOT ON A 2009 AND 2012 FORD FUSION I OWN. THE VEHICLE WAS STATIONARY AT MY HOME WHEN THE INCIDENT HAPPENED. THIS HAPPENED WITH NORMAL PRESSURE TO OPEN THE DOOR . THIS PREVENTS THE DOOR FROM OPENING AND OR BEING LOCKED. THE 09 HAD APPROXIMATELY 50K MILES AND THE 2012 HAD APPROX 65K MILES AND HAPPENED ON 6/21/2016. I FEEL THIS IS A DEFECT IN MATERIALS AND DESIGN FOR IT TO HAPPEN ON BOTH VEHICLES I OWN WITH THE EXACT PART NUMBER AND I FEEL THIS IS A MAJOR SAFETY CONCERN SINCE IT COULD HAPPEN DURING AN ACCIDENT PREVENTING THE DRIVER FROM EXITING THE VEHICLE THROUGH THE DRIVERS DOOR.

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MY POWER STEERING ASSIST FAULT CAME ON WHILE I WAS DRIVING HOME LAST NIGHT. IT CAUSED ME TO MESS UP MY FRONT END. I DIDN'T RECEIVE ANY INFORMATION ABOUT A RECALL, BUT WHEN I LOOKED UP MY VIN, I FOUND OUT IT HAD A OPEN CASE I NEED TO KNOW WHAT TO DO NEXT... PLEASE HELP

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TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 65 MPH, THE FRONT PASSENGER SIDE DOOR BECAME AJAR. THE CONTACT WAS ABLE TO CLOSE THE DOOR; HOWEVER, IT FAILED TO LOCK PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. ..UPDATED 06/06/17 *BF UPDATED 09/22/2017*JS

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PARKED IN THE DRIVEWAY, SHUT OFF ENGINE, TRIED TO EXIT THE VEHICLE. INSIDE DRIVER'S DOOR RELEASE MECHANISM BROKE, AND FAILED TO UNLATCH THE DOOR. HAD TO ROLL WINDOW DOWN AND USE THE EXTERIOR HANDLE TO OPEN THE DOOR. THIS SIGNIFICANTLY INCREASED THE TIME IT TOOK TO EXIT THE VEHICLE. THIS IS THE SECOND TIME THE INSIDE DRIVER'S DOOR RELEASE HAS BROKEN IN THE SAME WAY. THIS IS A SAFETY ISSUE.

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DOORS FAIL TO LOCK AUTOMATICALLY WHEN DRIVING AND WHEN PARKED FAIL TO AUTOMATICALLY UNLOCK. MUST PULL LOCK TAB AND HANDLE TO UNLATCH DOOR. HANDLE STOPS JUST SHORT OF RETURNING TO ORIGINAL POSITION AFTER OPENING DOOR. HANDLE CAN BE PUSHED IN AND THE DOOR WILL LOCK WHEN THE ELECTRICAL LOCKING BUTTON IS PUSHED.

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I WAS DRIVING ABOUT 25 MILES AN HOUR WHEN THE DRIVER SIDE DOOR OPENED. I COULD NOT CLOSE IT FROM THE INSIDE. I HAD TO STOP REALIZED IT WOULD CLOSE AND OPEN FROM THE OUTSIDE. I WENT TO THE FORD DEALER AND HAD THE LATCH REPLACED FOR $209.87

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