What 2,604 owners told NHTSA about the 2012 Ford Fusion Hev

FOR NO REASON I GOT TWO WARNINGS WHEN DRIVING STABILIZE AND POWER STEERING. AT THE TIME MY MOM WAS DRIVING. SHE COULDN'T TURN AS WE WERE TURNING A CORNER AND ENDED UP IN A DITCH! FROM WHAT I SEE THIS IS A PROBLEM WITH A LOT OF OTHER FORD FUSIONS! AND THIS ISN'T RECALLED? THESES SHOULDN'T BE GOING OUT ALREADY? MY VEHICLE HAS 60K MILES! WE COULD HAVE DIED!

NHTSA ODI 11156007

DRIVING ON THE HIGHWAY DURING A TURN IN THE ROAD THE POWER STEERING STOPPED WORKING. A CHECK POWER STEERING LIGHT FLASHED ON THE DASH, I WAS UNABLE TO TURN THE WHEEL AND WAS FORCED INTO THE DITCH. I HAD MY BOYFRIEND COME GET ME AND DRIVE THE CAR HOME HE SAID THE STEERING WAS 4X HARDER TO TURN THAN A MANUAL STEERING RACK. I LOOKED UP THE ISSUE ONLINE AND IT CAME BACK TO 385,000 11-12 FUSIONS BEING RECALLED BECAUSE OF THE EXACT SAME ISSUE. I CALLED FORD AND THEY CLAIMED THIS VEHICLE IS NOT ELIGIBLE AND THE COST TO FIX IT WOULD BE BETWEEN 2500-3200 DOLLARS. IF THIS HAD HAPPENED ON A BUSIER ROAD MULTIPLE PEOPLE COULD HAVE BEEN INJURED AND FOR IS NEGLIGENT TO HOLD RESPONSIBILITY.

NHTSA ODI 11154615

I WAS DRIVING DOWN THE STREET,AND THE POWER STEERING WENT OUT, LOST CONTROL HIT THE CURB.THANK GOD I DIDN'T HIT SOMEONE.

NHTSA ODI 11153487

SERVICE POWER STEERING NOW THERE IS NO POWER STEERING AT ALL AND THE VEHICLE ONLY HAS 38,388 MILES ON IT. THE DEALERSHIP WANTS $1,700 TO REPLACE IT. I COULD HAVE BEEN INJURED SEVERELY IT THERE WAS OTHER VEHICLES IN THE AREA. IT WENT OUT UNEXPECTEDLY WHEN I WAS TURNING AT AN INTERSECTION. THAT SCENARIO DEFINITELY CAUGHT ME OFF GUARD. I HIT THE CURB SLIGHTLY AND MESSED UP MY FRONT BUMPER BECAUSE OF IT. LUCKILY I HAD ENOUGH STRENGTH TO TURN THE WHEEL AND NOT GOING OVER THE CURB OFF THE ROAD ITSELF. WHEN MY POWER STEERING WENT OUT. IT DID A LITTLE JERK MOTION TO THE RIGHT RIGHT BEFORE IT COMPLETELY FAILED. I FEEL THIS IS A MAJOR SAFETY ISSUE AND I SHOULD GET A COMPLIMENTARY POWER STEERING RACK AND PINION REPLACEMENT BECAUSE OF THIS ISSUE. THERE WAS A RECALL FOR A LOT OF MODELS, BUT I AM YET TO RECEIVE ONE AND I KEEP CHECKING MY VIN PERIODICALLY. FOR A PERSON WITH A LACK OF STRENGTH, SENIOR CITIZEN OR YOUNGER TEEN, THIS COULD BE A MAJOR SAFETY ISSUE. PLEASE HELP ME REGARDING THIS ISSUE. YOU CAN CONTACT ME AT (XXXXX) PLEASE CONTACT ME FOR QUESTIONS OR CONCERNS. THANK YOU FOR TAKING THIS COMPLAINT INTO CONSIDERATION. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11150879

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 55 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. WHILE ATTEMPTING TO PULL OFF OF THE ROADWAY, THE VEHICLE DRIFTED TO THE RIGHT. THE STEERING WHEEL TURNED ALL THE WAY TO THE LEFT AND SEIZED. AS A RESULT, THE CONTACT CRASHED INTO A GUARDRAIL. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

NHTSA ODI 11088341

POWER STEERING FAILED AND THE CAR LEFT THE HIGHWAY AND BOTH FRONT TIRES BLEW OUT AND DAMAGE TO THE WHEEL AND UNDERCARRAIGE WAS APPARENT.

NHTSA ODI 11051606

I WAS IN A CAR ACCIDENT THE POWER STEERING FAILED I HIT A TELEPHONE POLE. THE IT BAGS NEVER DEPLOYED AND I SMACKED MY HEAD

NHTSA ODI 11040947

WAS COMING HOME FROM WORK WHEN MY STEERING WHEEL LOCK UP WELL AT LEAST FELT THAT WAY JUST WAS REALLY HARD TO STEER. I ENDED UP HITTING A POLE DUE TO THE FACT THAT I COULDN'T REALLY CONTROL MY CAR. ALSO I WAS NEVER NOTIFIED ABOUT THIS RECALL AT ALL AND COULD'VE PROBABLY PREVENTED THIS INCIDENT IF I WAS NOTIFIED ABOUT THIS RECALL . NOW I HAVE NO VEHICLE TO DRIVE SO NOW I'M STUCK TRYING TO FIGURE OUT HOW I'M GOING TO GET MY DAUGHTER TO HER APPOINTMENTS AND HOW I'M GOING TO GO TO WORK AND MAKE MONEY TO PAY BILLS DUE TO THE FACT THAT MY CAR IS NOW SITTING ON THE GARAGE SITTING THERE

NHTSA ODI 10943693

I WAS INVOLVED IN A REAR END ACCIDENT YESTERDAY WHILE COMING OFF THE HIGHWAY OFFRAMP. A SODA CAN WAS UNDER MY BRAKE PEDAL MAKING IT IMPOSSIBLE TO SLOW DOWN. I REAR ENDED A VEHICLE STOPPED AT THE LIGHT, I WAS GOING 35 -40 MPH. BOTH VEHICLES WERE TOTALLED AND I HIT MY HEAD ON THE WINDSHIELD BECAUSE THE AIR BAGS NEVER DEPLOYED.

NHTSA ODI 10926576

2012 FORD FUSION RECALL WHEN COMING TO A STOP SIGN, I WENT TO PUT MY FOOT ON THE BRAKES AND MY STEERING PULLED TO THE RIGHT AND I COULD NOT STEER THE CAR AND THE BRAKE PEDAL WENT STRAIGHT TO THE FLOOR. THERE IS NO BROKEN BRAKE LINES. WHEN THIS HAPPEN IT STEERED ME INTO ANOTHER CAR THAT WAS PARKED ON THE STREET. AFTER THE ACCIDENT I DID A SAFETY RECALL THROUGH CAR MAX AND FOUND OUT THAT THERE IS A SAFETY RECALL 15N01 AND 13N03, WHICH SHOWED THAT THEY WERE NOT DONE. SO I WENT TO THE DEALER SHIP THAT I BROUGHT THE CAR FROM 6 MONTHS AGO AND THEY SAID NO THEY DID NOT DO THE RECALL ONLY RE-PROGRAMMED THE CAR 15S18B. I TRIED CALLING FORD DIRECTLY BUT THEY SAID THAT THERE IS NOTHING THAT THEY WILL DO ABOUT IT. EVEN AFTER ASKING THE QUESTION HOW CAN YOU JUST RE-PROGRAM MEDAL AND STEERING COMPONENTS? STILL YET I HAVE NO ANSWERS FROM ANYONE.

NHTSA ODI 10915024

POWER STEERING WENT OUT

NHTSA ODI 10913577

MY POWER STEERING ASSIST FAULT CAME ON WHILE I WAS DRIVING HOME LAST NIGHT. IT CAUSED ME TO MESS UP MY FRONT END. I DIDN'T RECEIVE ANY INFORMATION ABOUT A RECALL, BUT WHEN I LOOKED UP MY VIN, I FOUND OUT IT HAD A OPEN CASE I NEED TO KNOW WHAT TO DO NEXT... PLEASE HELP

NHTSA ODI 10865026

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE CONTACT CRASHED THE VEHICLE INTO A WOODED AREA. DURING THE CRASH, BOTH THE DRIVER AND FRONT PASSENGER SUSTAINED BACK INJURIES. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. MEDICAL ATTENTION WAS NOT REQUIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 104,000.

NHTSA ODI 10862572

I WAS IN MOTION ON 83-S DRIVING 55MPH. ALL AT ONCE, ALL OF THE DASHBOARD LIGHTS ILLUMINATED AND I WAS UNABLE TO STEER MY CAR LIKE I AM ABLE TO NORMALLY. AS A RESULT, I CRASHED INTO THE CEMENT BARRIER ON THE SIDE OF THE HIGHWAY. DUE TO THIS CRASH MY CAR HAS BEEN DECLARED A TOTAL LOSS.

NHTSA ODI 10821957

ON SEPTEMBER 5, 2015 I WAS ON MY WAY TO A FUNERAL TRAVELING ON 695 IN OWINGS MILLS MARYLAND AND EXPERIENCED THE LOST CONTROL OF MY VEHICLE. WHILE TRYING TO STEER BACK THE STEERING WHEEL DID ABSOLUTELY NOTHING AND ALSO THE TRYING TO SHIFT INTO GEAR WAS ALWAYS A MAJOR PROBLEM. THE GEAR SHIFT WOULD STICK OR SOMETIMES HARD TO PUT BACK IN PLACE. FROM THIS MY CAR WAS TOTALLED.

NHTSA ODI 10785595

I WAS DRIVING MY 2012 FORD FUSION HOME FROM WORK AND WAS STOPPED AT A STOP LIGHT. WHEN I RESUMED DRIVING WHEN THE LIGHT TURNED GREEN, MY POWER STEERING SUDDENLY MALFUNCTIONED WHILE DRIVING AND I WAS NO LONGER ABLE TO TURN THE VEHICLE CAUSING ME TO CRASH INTO A POLE. THERE WAS NO WARNING, JUST TOTAL POWER STEERING FAILURE WHILE DRIVING. IT IS EXTREMELY DANGEROUS, AND FORD HAS RECALLED HALF A MILLION VEHICLES FOR THE SAME ISSUE, BUT FOR SOME REASON MY MODEL WASN'T INCLUDED. IT MAKES DRIVING TERRIFYING.

NHTSA ODI 10783811

2012 FORD FUSION. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO VEHICLE DEFECT ASSOCIATED WITH RECALL NOTICE. *SMD THE DRIVER OF THE VEHICLE WAS INVOLVED IN A SINGLE CAR ACCIDENT. CONSEQUENTLY, THE DRIVER WAS BURNED TO DEATH. THE LAWYER ON BEHALF OF THE DRIVER, BELIEVED THE ACCIDENT WAS DUE TO A DEFECT ASSOCIATED WITH THE VEHICLE THAT WAS RECALLED. THE LAWYER REFERENCED RECALL # 15V340. *JB..*TR.....UPDATED 12/29/15 *BF *CN

NHTSA ODI 10749436

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT AFTER ATTEMPTING TO EXIT THE VEHICLE, THE INTERIOR DRIVER SIDE DOOR HANDLE FRACTURED. AS A RESULT, THE CONTACT SUSTAINED A HAND INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ON ANOTHER OCCASION, THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH AND ATTEMPTING TO AVOID CRASHING INTO AN ANIMAL IN THE ROAD, THE STEERING WHEEL SEIZED WITHOUT WARNING CAUSING THE CONTACT TO CRASH INTO THE ANIMAL. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT DIAGNOSED BUT THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. UPDATED 12/01/15*LJ *CN

NHTSA ODI 10762459

TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING SEIZED WITHOUT WARNING WHILE STEERING THROUGH A CURVE. AS A RESULT, THE VEHICLE CRASHED INTO THE SIDE OF A TREE AND WENT DOWN INTO THE CANAL. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO A SALVAGE YARD. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

NHTSA ODI 10747474

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 15 MPH GOING DOWN A HILL, THE ANTI-SWAY AND POWER STEERING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE STEERING WHEEL FAILED TO TURN AND THE CONTACT CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. IT WAS UNKNOWN IF THERE WERE ANY INJURIES SUSTAINED OR IF THERE WAS A POLICE REPORT FILED. THE VEHICLE HAD NOT BEEN INSPECTED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 10706582

DRIVING POWER STEERING SERVICE LIGHT CAME ON STEERING BECAME HARD COULDN'T TURN WHEEL HIT A SNOW MOUND DAMAGED FRONT BUMPER. *TR

NHTSA ODI 10679342

WHILE DRIVING MY 2012 FORD FUSION MY POWER STEERING WENT OUT CAUSING ME TO LOSE CONTROL OF THE VEHICLE WHILE I WAS TURNING CAUSING ME TO SIDE SWIPE MY DOOR AGAINST A POLE. *TR

NHTSA ODI 10676645

TURNING ONTO A MAIN HIGHWAY, POWER STEERING WENT OUT. WAS UNABLE TO MAKE THE TURN, WORKED VERY HARD TO AVOID TRAFFIC COMING FROM BOTH SIDES. STEERING WHEEL WOULD NOT TURN. WOUND UP CRASHING INTO A STOPLIGHT. TOOK CAR TO FORD DEALER. SAID ELECTRICAL PROBLEM AND THEY RESET POWER STEERING. DROVE CAR HOME. 12 HOURS LATER, ON MY WAY TO WORK IN THE MORNING, CHECK STEERING LIGHT CAME ON AND POWER STEERING WENT OUT IMMEDIATELY. AT FORD DEALERSHIP NOW FOR YET ANOTHER DIAGNOSIS. EXTREMELY DANGEROUS SITUATION. *TR

NHTSA ODI 10673048

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE VEERED TO THE LEFT CAUSING THE CONTACT TO CRASH INTO A DITCH, MAILBOX AND A FEW SMALL TREES. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BRUISING, A BROKEN TAIL BONE AND NOSE. THE MIDDLE REAR SEAT PASSENGER SUSTAINED LACERATIONS TO THE HEAD AND BOTH PASSENGERS' REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,500.

NHTSA ODI 10653507

I WAS TURNING ONTO THE STREET AT ABOUT 25 MPH AND AS I APPROACHED MY HOME, THE ADVANCE TRAC SYSTEM LIGHT CAME ON AND THEN THE SERVICE POWER STEERING NOW LIGHT CAME ON. STEERING WHEEL LOCKED UP AS I TRIED TO TURN INTO THE DRIVEWAY AND I RAN OVER THE CABLE BOX ON THE CURB BECAUSE IT WAS HARD TO TURN AT THAT POINT. PRIOR TO THIS INCIDENT, THERE WERE PROBLEMS WITH AIR PRESSURE IN THE TIRES AT LEAST THREE TIMES. LIGHT CONTINUALLY CAME ON INDICATING LOW TIRE PRESSURE. CAR WAS PURCHASED ON NOVEMBER 2, 2013. DEALERSHIP OFFERED THE EXTENDED WARRANTY, WE SIGNED PAPERS FOR IT. WHEN IT CAME TIME TO USE IT, THE WARRANTY WAS NOT THERE. WE DIDN'T SIGN ANY CANCELLATION PAPERS FOR IT. NOW WE HAVE TO DEAL WITH A BOGUS DEALERSHIP/FINANCE COMPANY AND PAY FOR A PART THAT MAY OR MAY NOT BE NEEDED. *TR

NHTSA ODI 10557384