What 2,604 owners told NHTSA about the 2012 Ford Fusion Energi

I PURCHASED MY VEHICLE 6/6/2018 AS OF TODAY 82/2018 MY AIR CONDITIONING HAS STOPPED WORKING 6 TIMES. THE WIRES UNDER THE DASH ARE EXTREMELY HOT AND THERE'S A "BURNING SMELL" COMING THROUGH MY VENTS. TONIGHT EVERY TIME I SHUT THE CAR OFF AND TURNED IT BACK ON THE AIR CONDITIONING DIDN'T COME ON. THE WIRES THAT ARE CONNECTED TO THE BLOWER BOX APPARENTLY HAVE A SHORT ON IT. IT GOES OFF WHILE IN MOTION AND STOPPED. THIS ALONE ISN'T SAFE FOR AN INDIVIDUAL BUT HIGHLY UNSAFE FOR CHILDREN THAT RIDE IN THE VEHICLE

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SEAT: HEATING ELEMENT IN LEATHER SEAT WENT BAD. TEMP WAS GREATER THAN 150 DEGREES. AIR CONDITIONING: BLOWER MOTOR FAN CONTROL WENT OUT 2 TIMES WITHIN 600 MILES (82,100 AND 82,600)

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STEERING WHEEL LOCKED DOWN IN MY FRONT YARD, RIGHT FRONT LIGHT WENT OUT I WAS TOLD IT WAS A ELECTRICAL PROBLEM AND NOW IT IS THE PASSENGER AIRBAG NOW I AM AFRAID TO DRIVE THE CAR LONG DISTANCE

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TAKATA RECALL I DRIVE 6 MILES TO WORK WHEN I GET HOME THE KEY IS SO HOT I CAN HARDLY TOUCH IT. THE KEY HOLE IS JUST AS HOT ?? JUST PURCHASED THIS CAR FROM KEY SCALES FORD ON 7/14/2018.

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MY CAR TAKES ABOUT 2 MINS TO START. THE GAS ACCELERATION GOES FROM NORMAL TO SLOW WHEN I'M DRIVING. I GO INTO REVERSE AND MY CAR STALLS AND JERKS REALLY HARD. WHEN I'M AT A STOPLIGHT OR A STOP SIGN MY CAR WILL ACT LIKE IT'S LOSING POWER AND THE WHOLE CAR SHAKES. THE LIGHTS ON THE DASH COME ON THEN DISAPPEAR DAYS LATER WITH NEW LIGHTS ON SUCH AS CHECK ENGINE DOORS OPEN ECT. THERE ARE TIMES I WILL BE DRIVING AND MY CAR WILL SLOW DOWN ON ITS OWN LIKE I HIT MY BREAKS. WHEN I WAS BACKING UP GOING IN REVERSE THE CAR JERKED AND I HIT SOMEONE HOWEVER IT WAS IN A PARKING LOT. THERE WAS NO DAMAGE TO THE OTHER VEHICLE. WHEN I PUT THE CAR BACK IN DRIVE AFTER I HAD IT IN REVERSE FROM BACKING UP I BACKED UP AGAIN THERE HAS TO BE SOMETHING WRONG WITHIN THE CAR ITSELF. I'M WORRIED ABOUT MY SAFETY AS WELL AS OTHERS. THE MALFUNCTIONING OF THE CAR HAS BEEN GOING ON SINCE ABOUT A MONTH AFTER I GOT IT AND IT'S BEEN ALMOST 2 MONTHS SINCE IT'S BEENIN MY POSSESSION.

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WHEN DRIVING THE VEHICLE ON AN INCLINE, OR THE ENGINE IS UNDER LOAAD, THE TEMPERATURE GAGUE GOES UP, BUT AS SOON AS I COME OUT OF IT, THE TEMPERATURE RETURNS TO NORMAL. I HAVE HAD IT TESTED AND IT IS NOT ACTUALLY OVERHEATING. HAVE A NEW WATER PUMP, THERMOSTAT, SENSOR AND RADIATOR. ALSO, THE CAR SYMBOL ON THE INSTRUMENT PANEL IS ON AND ALL DOORS AND TRUNK ARE CLOSED. HAD TO TAKE IT TO THE DEALER, THEY'VE DETERMINED IT IS ELECTRICAL AFTER THE "DIAGNOSTIC", BUT ARE STILL TROUBLE SHOOTING AFTER A WEEK TO DETERMINE THE EXACT CAUSE.

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PURCHASED A 2012 FUSION SEL WITH 35XXX MILES IN FEB16. DURING THE SUMMER OF 2016, THE A/C BLOWER BEGAN TO FUNCTION INTERMITTENTLY ' MANIPULATION OF THE WIRE HARNESS SUPPLYING POWER TO THE RESISTOR WOULD CAUSE THE BLOWER TO TURN ON/OFF. THE BLOWER ONLY RAN AT ONE SPEED (I.E. THE RESISTOR WAS BAD). THE BLOWER AND RESISTOR WERE REPLACED. THE ISSUE IS ONCE AGAIN OCCURRING AT ~80,000 MILES. THIS IS A WELL-DOCUMENTED COMPLAINT (BLOWER PULL TOO MUCH CURRENT AND FRIES THE RESISTOR) WITH THIS VEHICLE AND, OFTENTIMES, FORD DEALERS ARE ONLY REPLACING/REPAIRING THE BLOWER AND RESISTOR. HOWEVER, IN MY EXPERIENCE (AND LIKELY MANY OTHERS), THE WIRE HARNESS ALSO NEEDED TO BE REPLACED TO CORRECT THE ISSUE AS CONTINUITY THROUGH THE WIRING IS ALSO AFFECTED WHEN THIS ISSUE FIRST OCCURS. THIS IS AN OBVIOUS MANUFACTURING DEFECT THAT FORD IS NOT ADDRESSING. FURTHERMORE, THEIR DEALERSHIPS/SERVICE CENTER PERSONNEL ARE NOT ADEQUATELY EDUCATED ON HOW TO PERMANENTLY CORRECT THIS ISSUE (THIS IS EVIDENT BY THE NUMBER OF COMPLAINTS THAT REFERENCE THE ISSUE RECURRING AFTER ONLY THE BLOWER MOTOR AND RESISTOR ARE REPLACED). THEY ARE CHARGING FUSION OWNERS $500+ TO PUT A TEMPORARY BAND AID ON AN ELECTRICAL ISSUE THAT SHOULD BE WELL UNDERSTOOD BY NOW.

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DOOR LATCHES STOPPED WORKING NOT ABLE TO OPEN ANY DOORS AND THE CHECK OIL LIGHTS COMES ON BUT JUST HAD MULTIPLE OIL CHANGES DEALER NOT ABLE TO RESET SYSTEM THE SYSTEM HAS TO BE REPLACED EXTREMELY HARD TO TURN THE STEARIN WHEEL.

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TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE SERVICE ADVANCE TRAK WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LIBERTY FORD SOLON (32811 AURORA RD, SOLON, OH) WHERE IT WAS DIAGNOSED THAT THE RCM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT, DUE TO THE DATE THE VEHICLE WAS MANUFACTURED, THE VIN WOULD NOT BE INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS). THE FAILURE MILEAGE WAS APPROXIMATELY 85,300.

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THE POWER STEERING ASSIST CODE KEEPS COMING ON ON THE DASH EVERY OTHEE DAY FOR WELL OVER A YEAR NOW. WHEN THAT COMES ON YOU CAN BARELY STEER THE FRICKEN THING WHEN IT HAPPENS. IVE BEEN LUCKY ENOUGH TO HAVE IT HAPPEN WHILE DRIVING SLOW IN TOWN AND HAVENT HAD ANY ACCIDENTS LUCKILY. SOME VERY CLOSE CALLS THOUGH!

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TAKATA RECALL...THEY STATE THEY HAVE NO REMEDY FOR THIS WHEN I PUT MY VIN# IN AT THE AIRBAGRECALL.COM SITE AND IT HAS BEEN ON RECALL SINCE JANUARY 2017. ALSO WE HAD AN ISSUE WITH THE DRIVER'S DOOR NOT UNLOCKING AND STUCK WHERE SOMEONE IN THE CAR WOULD NOT BE ABLE TO GET OUT WITHOUT CLIMBING OUT THE WINDOW. HAD IT IN THE SHOP FOR REPAIR EVEN THOUGH THEY HAVE RECALLED 2013 AND ABOVE FOR THIS VERY REASON. THE FORD DEALERSHIP SAID THE 2012 FORD FUSION WAS NOT INCLUDED. WE HAD TO PAY $100 (WARRANTY DEDUCTIBLE) TO HAVE THEM FIX IT. I FEEL IF IT IS KNOWN ON OTHER MODEL YEARS THIS ONE SHOULD HAVE BEEN COVERED.

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FORD WORKED ON MY FORD FUSION 2012 REPAIRED AIR CONDITIONER ON JULY 7, 2017, BUT AIR WENT OUT AGAIN ON SEPTEMBER 6, 2017. FORD DEALER REFUSE TO FIX THE REOCCURRING PROBLEM. IN ADDITION, THERE IS A RECALL ON THE AIRBAG, BUT FORD REFUSES TO FIX THE DEFECTED AIR BAG. THERE IS A POSSIBILITY THAT THE AIR BAG MAY EXPLODE CAUSING INJURY. WHILE DRIVING I CAN SMELL A BURNT ODOR WAS COMING FROM THE AIR BAG. TOOK VEHICLE TO CHANGE THE AIRBAG ON SEPT 6, 2017, BUT FORD REFUSED TO FIX THE DEFECTED AIR BAG, AND WOULD NOT GIVE ME A LOANER VEHICLE.

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MY POWER STEERING STOPPED WORKING ON MY CAR AND ADVANCE TRAC SERVICE CAME ON AND I ALREADY TAKEN IT TO THE DEALERSHIP AND IT WORKED FOR A DAY AND STOPPED WORKING AGAIN

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TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO HIXSON FORD AUTO PLEX IN LEESVILLE, LA (337-239-3434) WHERE IT WAS DIAGNOSED THAT THE CONTROL ARMS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND STATED THEY COULD NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.

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TAKATA RECALL I BOUGHT A 2012 FORD FUSION ON FEB 27 2017 ABOUT A WEEK AGO THR STEERING LOCK UP ON ME WHILE I WAS PULLING OUT MY HOUSE WHILE DOING RESEARCH I COME TO FIND OUT THIS CAR HAS A RECALL OF TOOK IT TO FORD N SUPPOSELY THEY FIX THE. ( I DO NOT BELIEVE THEY DID) WELL DUE TO LOCKING UP NOW THEY SAYING THE REAR LOWER CONTROL ARMS ARE BAD N THEY WONT FIX IT. I HAD NOTHING TO DO WITH THIS DAMAGES THAT OBVIOUSLY THE FORD IS COVERING UP. I NEED HELP I HAVE 4 KIDS AND I FEEL THE DEALERSHIP COMMITTED FRAUD BY EVEN HAVING THIS CAR ON THE MARKET IM STUCK WITH A CAR DONT OBVIOUSLY ITS A DEATH TRAP. I HAVE BEEN RESEARCHING AND WHAT IM FINDING OUT IS THAT FORD KEEPS LYING ABOUT ALL THE PROBLEMS THIS CAR HAS. I AM IN SUCH SHOCK AND SICK TO MY STOMACH THAT FORD WILL RATHER KILL PEOPLE THEN TO REMOVE A BAD PRODUCT. I FEEL CHEATED AND VERY WORRY AS TO HOW CAN THEY SLEEP KNOWINGLY THAT THEY ARE KILLING PEOPLE MY LIFE AND MY KIDS LIFES HAVE NO VALUE I NEED HELP ASAP

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AFTER POWER STEERING FAILED, CAR WAS REPAIRED UNDER A RECALL NOTICE AT LOCAL FORD DEALERSHIP. THE STEERING RACK WAS REPLACED. 3 HOURS AFTER PICKING UP THE CAR, WHEN LEAVING WORK, THE POWER STEERING FAILED AGAIN WHILE IN MOTION ON A CITY STREET GOING UNDER 40 MPH DECELERATING COMING TO A RED LIGHT. RECEIVED WARNING "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCTRAC." THESE ARE THE SAME WARNINGS RECEIVED PRIOR TO REPAIR. THE CAR WENT IMMEDIATELY AND GROSSLY OUT OF ALIGNMENT. ABOVE 55 MPH, THE CAR SHAKES SEVERELY. FORD DEALERSHIP SAYS THE REPAIR NEEDED FALLS UNDER THE TSB 11-11-3 RELATED TO HIGH FRICTION IN THE CONTROL ARMS; HOWEVER, THE TSB STATES THAT THIS PROBLEM ONLY CAUSES THE STABILITY/TRACTION INSTRUMENT CLUSTER TO ILLUMINATE. THE DEALERSHIP SAYS EVERYTHING UNDER MY CAR LOOKS TO BE IN GOOD CONDITION AND THAT THIS HAS TO BE THE PROBLEM, STATING THAT THE HIGH FRICTION IS CAUSING THE POWER STEERING PUMP TO LOCK UP WHICH IS THEN FAILING THE POWER STEERING ALL TOGETHER. THIS IS A SAFETY CONCERN AND SHOULD BE INCLUDED IN THE RECALL ON THE POWER STEERING MODULE. THE VEHICLE HAS 145,000 MILES. IT HAS BEEN DRIVEN FOR 6 YEARS WITHOUT ISSUE.

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CAR READS "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC". VEHICLE IS DIFFICULT TO STEER AND TAKES MAXIMUM EFFORT TO CONTROL. FIRST WARNING GENERATED WHILE PARKED AND UPON STARTING THE VEHICLE. NO PRIOR INDICATIONS TO A PROBLEM.

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THIS CAR HAS A MAJOR PROBLEM WITH THE GAUGES THAT ALSO PREVENTS THE AIR CONDITIONING AND RADIO WORKING PROPERLY PLUS CERTAIN EXTERNAL LIGHTS AND DIRECTIONAL LIGHTS AS WELL AS THE HIGH BEAM INDICATOR. THIS IS GOING ON ALMOST A YEAR NOW AND THE GAUGES WILL "BLACK OUT" AS WELL SO YOU CANT SEE HOW FAST YOU ARE GOING OR OTHER FUNCTIONS. THIS SHOULD BE A MAJOR SAFETY CONCERN. I DO HAVE SOME VIDEO OF THE PROBLEM I WILL ATTACH. THIS HAPPENS ALL THE TIME IF THE CAR IS SITTING OR IN MOTION. FOR SOME REASON I CANT POST THE VIDEO OF THE PROBLEM BUT THERE ARE PLENTY OF THE SAME ONES ON YOU TUBE.

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AS I WAS DRIVING DOWN THE ROAD, MY WARNING SENSORS BEEPED ALONG WITH THE WORDS FLASHING THAT SAID 'POWER STEERING FAILURE.' THANKFULLY I WAS NOT ON A BUSY HIGHWAY AND THERE WAS A GAS STATION CLOSE BY. I IMMEDIATELY PULLED INTO THE NEAREST GAS STATION YET THE STEERING WHEEL WOULD HARDLY TURN. I BOUGHT SOME POWER STEERING FLUID AND PUT THAT IN THE CAR YET IT STILL WOULD NOT TURN PROPERLY. I HAD THE CAR TOWED TO MY LOCAL FORD DEALERSHIP THE NEXT AM. AFTER FORD LOOKED AT THE CAR, THEY CALLED ME TO TELL ME THAT IT NEEDED A POWER STEERING GEAR BOX REPLACED AND WOULD COST $1,675.00. AFTER TALKING TO THEM AND OBTAINING A SECOND QUOTE FROM A DIFFERENT REPAIR SHOP, I WAS THEN INFORMED THAT THERE WAS A RECALL THAT INVOLVED THE POWER STEERING ASSIST. I THEN CALLED FORD MANUFACTURER TOLL FREE AND THEY INFORMED ME THAT YES THERE WAS A RECALL YET BECAUSE I DID NOT TAKE MY CAR IN TO HAVE IT CHECKED IN 2015, THAT FORD WOULD NOT COVER THE COST OF THIS REPAIR. I INFORMED THE MAN THAT I WAS NOT TOLD OF ANY RECALL SO HOW WOULD I HAVE KNOWN TO TAKE IT TO THE SHOP? FURTHERMORE, I HAVE TAKEN MY CAR TO THIS DEALERSHIP AFTER THE RECALL WAS PUBLISHED (FOR A DIFFERENT ISSUE) AND THEY DID NOT SAY ANYTHING TO ME AT THAT TIME ABOUT THERE BEING AN OPEN RECALL. I FEEL THAT FORD SHOULD HAVE SAID SOMETHING AT THE TIME I WAS THERE FOR A DIFFERENT ISSUE IF THERE WAS AN OPEN RECALL ON MY VEHICLE. NOW I AM BEING CHARGED $1675 FOR A REPAIR THAT FORD HAS FIXED FOR OTHER CONSUMERS FOR FREE OF CHARGE. THIS WILL BE MY LAST FORD CAR AS THE CUSTOMER SERVICE WAS EXTREMELY UNFAIR. I FEEL THAT I SHOULD BE REIMBURSED FOR THE CHARGES THAT I AM SPENDING TO REPAIR MY CAR.

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THE DRIVER'S DOOR WOULDN'T OPEN FROM THE INSIDE; I HAD TO ROLL THE WINDOW DOWN AND FLIP THE OUTSIDE LATCH. I WAS THINKING THIS COULD BE A SAFETY ISSUE IF IT HAPPENED IN AN EMERGENCY THE DEALER SAID IT WAS A COMMON PROBLEM AND THAT THERE WAS NO RECALL ON THIS ISSUE. THEY REPLACED THE "LEFT FRONT DOOR INSIDE HANDLE". THEY SAID IT WAS AN ELECTRICAL PROBLEM.

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TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE STALLED AT VARIOUS TIMES AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. WHEN THE VEHICLE STALLED, IT LOST STEERING AND BRAKING ABILITY. THE DEALER FAILED TO DUPLICATE THE FAILURE. THE CONTACT MENTIONED THAT THE VEHICLE WAS INCLUDED IN A PREVIOUS TSB; HOWEVER, THE TSB INFORMATION WAS NOT AVAILABLE NOR FOUND IN THE SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

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DRIVER'S DOOR LATCH STOPPED WORKING

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THE BLOWER MOTOR HAS FAILED 3 TIMES ON MY 2012 FUSION. THE FIRST WAS WHILE UNDER WARRANTY IN 2013, THE SECOND WAS JUST OFF WARRANTY IN 2015, AND THE LAST TIME WAS MAY 27, 2016. THE BLOWER MOTOR FAILED ON THE DAY OF MY SON'S HS SENIOR PROM. WHILE SCHULTZ FORD PROVIDED PRIORITY SERVICE TO HAVE THE REPAIR DONE IN 6 HOURS, IT COST ME OVER $700. THIS IS A CHRONIC PROBLEM THAT FORD SHOULD REPAIR AS A RECALL. I'M CROSSING MY FINGERS WHEN I NEED THE AC IN THE LAST SPRING OF 2017.

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MY 2012 FORD FUSION LOSES ALL ELECTRICAL POWER WHILE DRIVING DOWN THE ROAD CAUSES THE ENGINE TO COMPLETELY SHUT OFF. DOES NOT MATTER THE SPEED YOU ARE GOING. TAKEN THIS TO FORD MANY TIMES AND SINCE IT IS A INTERMITTENT PROBLEM FORD NEVER FINDS ANYTHING WRONG. STARTED HAPPENING AROUND MILEAGE APPROX 4K MILES. IT HAS BEEN IN THE SHOP MANY TIMES. AND EACH TIME FORD TOLD ME NEXT TIME IT HAPPENS THEY WILL GET AN ENGINEER TO LOOK AT IT. IT HAPPENS AGAIN AND THEY NEVER GET AN ENGINEER THERE. THE LAST TIME IT HAPPENED WAS AT A STOP SIGN AND IT SHUT OFF WITH THE MILEAGE AT 73K. WE HAVE TO DRIVE IT CAUSE FORD WILL NOT DO ANYTHING ABOUT IT. NOW FORD SENT US A CUSTOMER SATISFACTION PROGRAM CASE [XXX] AND I AM GETTING HASSLED ON THE SERVICE. CALLED FORD CUSTOMER SERVICE WITH NO HELP. FORD DOES NOT CARE ABOUT YOUR SAFETY. AND THIS PROBLEM IN THE CAR WE ARE LUCKY THAT WE HAVE NOT BEEN IN A SERIOUS ACCIDENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TL* THE CONTACT OWNS A 2012 FORD FUSION. UPON RECENTLY OWNING THE VEHICLE, IT WAS DETERMINED THAT THERE WAS INTERNAL ELECTRICAL FAILURE WITH THE WIRES. THE WIRES BURNED INTERNALLY NEAR THE VENT CONTROLS FOR THE AIR CONDITIONING OR HEATING. THE CONTACT NOTICED THAT SMOKE EMITTED INTO THE VENTS AS THE FAILURE PROGRESSED. THE VEHICLE WAS TAKEN TO A REPAIR SHOP FOR DIAGNOSTIC TESTING. THE VEHICLE WAS ALSO INSPECTED BY AN INDEPENDENT MECHANIC. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE CONTACT WAS NOT NOTIFIED BY THE INDEPENDENT DEALER FROM WHERE THE VEHICLE WAS PURCHASED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

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