What 2,604 owners told NHTSA about the 2012 Ford Fusion Energi

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO START. THE VEHICLE WAS TOWED TO FRANKLIN FORD (175 E CENTRAL ST, FRANKLIN, MA 02038 508-570-4022) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WIRING UNDER THE DASHBOARD HAD A CORRODED SOLDER POINT. THE CONTACT STATED THAT THERE WAS A SHORT CIRCUIT IN THE WIRING HARNESS. THE CONTACT STATED THAT SEVERAL REPAIRS WERE PERFORMED AT A COST OF $3,000 HOWEVER, FAILED TO FIX THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 133,000.

NHTSA ODI 11337944

WHILE IN MOTION THE ADVANCE TRAC SERVICE NEEDED APPEARED AND THEN THE POWER STEERING CAME UP AS I WAS BACKING OUT OF A PARKING LOT. CAR STEERING WHEEL WOULD NOT TURN AT ALL CAR IS NOW PARKED. *TR

NHTSA ODI 11330803

DRIVING LIKE NORMAL UNDER NORMAL CONDITIONS. THE RADIO SHUTS OFF, CHIMES DING LIKE IT DOES ON START UP, TURN SIGNALS DO NOT WORK, HORN DOES NOT WORK, AND CLIMATE CONTROLS DO NOT WORK. CAR IS STILL UNDER POWER, AND IT LASTS ANYWHERE FROM A FEW SECONDS TO ABOUT A MINUTE, THEN COMES BACK ON. IT DOES NOT MATTER IF I'M IN CITY TRAFFIC OR ON THE INTERSTATE, WET OR DRY, HOT OR COLD, OR SMOOTH OR BUMPY ROAD SURFACE.

NHTSA ODI 11319411

ELECTRICAL POWER STEERING NOT WORKING (SEE RECEIPT BELOW) 8/11/2017: CASE # [XXX] FOR: $1784.00 MARCH 30 2012 -BUILD DATE FORD RECALL 15S18 ALTHOUGH MY CAR WAS EXCLUDED FROM THE RECALL 15S18, MY CAR DID SAME THING THAT RECALL STATED: THE STEERING WHEEL LOCKED UP WHILE DRIVING AT NIGHT ALONE IN HOUSTON AND WAS PUT IN EXTREME HARM BC IT STOPPED COMPLETELY ON HWY 1314 AND WOULD NOT MOVE. ALSO, MY CAR MEETS ALL THE REQUIREMENTS TO THE RECALL AND IS ONLY EXCLUDED BECAUSE IT WAS BUILT ONLY 2 WEEKS OUTSIDE OF THE RECALL TIME FRAME. BECAUSE I EXPERIENCED THE EXACT DESCRIPTION LISTED IN RECALL AND BECAUSE MY CAR MEETS ALL THE NECESSARY REQUIREMENTS OF VEHICLES INCLUDED THAT FORD RECALLED (EXCEPT THAT WAS BUILT ONLY 2 WEEKS OUTSIDE OF THE DATE), I REQUEST REMEDY OF REIMBURSEMENT FOR MY VEHICLE REPAIR AND DAMAGES. (I WAS WITHOUT CAR FOR 2 WEEKS AND UNABLE TO WORK AND I AM A SINGLE MOM IN SCHOOL WITH NO HELP FROM FORD). I HAD TO PUT THE COST ON MY CREDIT CARD AND UNABLE TO PAY, SO I NEED THE INTEREST COST OF CREDIT CARD AS WELL.). THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11318571

THE GEAR SHIFT LIGHT ON THE DASH BOARD STAYS ON AND IT'S MAKING MY CAR GO DEAD. I HAVE TO KEEP GETTING A JUMP EVERYDAY. IT IN PARK NO KEY IN THE IGNITION AND DOORS LOCKED.ITS MAKING A LOUD NOISE

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'TAKATA RECALL' I WAS DRIVING ON A CITY STREET APPROX. 40MPH WHEN ALL OF THE SUDDEN LIGHTS AND SOUNDS ON DASH BOARD WENT OFF STATING SERVICE POWER STEERING AND SERVICE ADVANCE AUTO TRAC AFTER PULLING OVER TURNING THE CAR OFF THEN BACK ON YOU NO LONGER COULD STEER OR DRIVE THE CAR.

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TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE FUSE RELAY ASSEMBLY AND WIRING HARNESS FAILED AND NEEDED REPLACEMENT. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED ONE OTHER TIME. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,422.

NHTSA ODI 11232017

I OWN A 2012 FORD FUSION SE 6 CYLINDER THIS VEHICLE HAS A MAJOR SAFETY HAZARD. MY PASSENGER SIDE RTAIL LIGHT CONTINUES TO BLOW AND THE MOST RECENT INCIDENT OCCURRED LAST WEEK WHEN I NOTICED A BURNING SMELL. I HAVE BEEN REPLACING THIS TAIL LIGHT EVERY SIX MONTHS FOR THE PAST TWO YEARS AND IT HAS CAUSED MELTING AROUND THE LIGHT SOCKET AND THE BULB IS CLEARLY BURNT. AFTER GOOGLING THIS ISSUE I HAVE SEEN NUMEROUS COMPLAINTS ABOUT THE SAME ISSUE WITH THE 2012 FORD FUSION AND A RECALL NEEDS TO BE ISSUED IMMEDIATELY OR I AM GOING TO THE PUBLIC. THIS CAN KILL SOMEONE AND START A FIRE ESPECIALLY IF THE BLAZE GETS OUT OF HAND AND CHILDREN ARE IN THE BACKSEAT STRAPPED IN. PLEASE EMAIL ME [XXX] REGARDING IF YOU ARE HAVING A SIMILAR CONCERN SO I CAN COMPILE THIS AND GO PUBLIC BECAUSE THEY HAVE RECEIVED SEVERAL COMPLAINTS AND NOT DONE ANYTHING TO REMEDY THIS ISSUE. THIS IS CLEARLY AN ELECTRICAL ISSUE AND FORD AND THE NTHSA NEED TO STEP IT UP AND SAVE LIVES BEFORE IT'S TOO LATE. HERE ARE LINKS TO SIMILAR ISSUES HTTP://WWW.FIXYA.COM/CARS/T16277316-2012_FORD_FUSION_REAR_TURN_SIGNAL_STILL HTTP://M.CARCOMPLAINTS.COM/FORD/FUSION/2012/LIGHTS/EXTERIOR_LIGHTING.SHTML HTTP://WWW.CARPROBLEMZOO.COM/FORD/FUSION/TAIL-LIGHT-SWITCH-PROBLEMS.PHP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

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TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE WINDOWS ROLLED DOWN AND THE SUN ROOF OPENED INDEPENDENTLY. IN ADDITION, THE MILEAGE ON THE ODOMETER ROLLED BACK. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

NHTSA ODI 11203571

I HAVE BEEN HAVING ELECTRICAL PROBLEMS SINCE I PURCHASED THE CAR IN 2012. CURRENTLY, MY HORN DOES NOT WORK AS WELL AS OTHER ELECTRICAL COMPONENTS OF MY CAR. ANOTHER EXAMPLE, WOULD BE MY SEAT BELT, WHICH HAS BEEN AN ONGOING ISSUE.THE SERVICE PROVIDER AT FORD TOLD ME TO LET MY CAR RUN A LITTLE,. AND THEN IT WOULD WORK. SO FAR, STILL HAVING THE SAME ISSUE. AT THIS TIME, WITH MY HORN NOT WORKING, IT IS A SAFETY ISSUE, AS I HAVE ALMOST GOTTEN INTO 3 ACCIDENTS THUS FAR, I HAVE CONTACTED THE FORD CEO AND KAREN JOHNSON, ANOTHER EXECUTIVE OF FORD AND HAVE NOT HEARD ANYTHING FROM EITHER ONE OF THEM. I NEED MY CAR FIXED AS ALL THESE ISSUES ARE SAFETY RELATED AND EACH DAY THAT I DRIVE WITH THE CONCERNS, PUT MYSELF AND MY FAMILY IN DANGER.

NHTSA ODI 11203573

I WAS DRIVING MY 2012 FORD FUSION TO WORK ONE DAY WHEN SUDDENLY I GOT AN ALERT READING "SERVICE POWER STEERING NOW" AND WAS NO LONGER ABLE TO USE MY POWER STEERING WHICH MADE TURNING EXTREMELY DIFFICULT. I WAS ON A HIGHWAY AND HAD TO PULL OVER AND PARK IN THE CLOSEST FUEL STATION.

NHTSA ODI 11193274

DRIVER SIDE DOOR WILL NOT OPEN FROM THE INSIDE. WHEN INSIDE THE VEHICLE THE DOOR HANDLE FEELS LOOSE AND MOVES FREELY WHEN PULLING BUT THE DOOR WILL NOT OPEN. YOU CAN OPEN THE DOOR FROM THE OUTSIDE.

NHTSA ODI 11192360

I WAS GOING 55 MILES AN HOUR ON BUSY STREET IN FLORIDA, ALL OF SUDDEN CAR WAS GETTING NO GAS, HAD TO PULL OVER, SHUT OFF CAR AND RESTART, THIS HAS HAPPENED TWICE, VERY SPURATIC, VERY DANGEROUS, HAD IT TOWED TO EXECUTIVE AUTO, THEY COULD NOT FIND ANYTHING, AND COULD NOT GET IT TO FAIL AGAIN. DO NOT TRUST IT

NHTSA ODI 11191069

VEHICLE WAS STATIONARY WHEN POWER STEERING WENT OUT AND ADVANCE TRAC. DEALERSHIP FAILS TO ACKNOWLEDGE WHY THEY ADVISE A NEW POWER STEERING RACK AND NEW CONTROL ARMS. WAS TOLD CONTROL ARMS ARE SEIZING UP PUTTING TOO MUCH STRESS ON THE POWER STEERING AND SHORTENING IT OUT. WHY NOT PERFORM THE RECALL WORK FIRST TO SEE IF IT FIXES IT RATHER THAN PROPOSE ALMOST $4,000 WORTH OF REPAIRS? THE RECALL I'M REFERRING TO IS 15V340 AND 15S18

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BLOWER MOTOR AND RESISTERS OVER HEATING AND SHORTING OUT. NEEDS REPLACING

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TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT DROVE THE VEHICLE TO HIS DESTINATION WITH NO POWER STEERING ABILITY. THE VEHICLE WAS POWERED OFF AND RESTARTED, BUT THE FAILURE RECURRED. GRIFFETH FORD LINCOLN (LOCATED AT 213 MAIN ST, PRESQUE ISLE, ME 04769, (207)-764-4129) DIAGNOSED THAT THE STEERING GEAR AND RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 67,809. *TT*JB

NHTSA ODI 11166347

IF MY CAR SITS FOR MORE THAN THREE DAYS, THE BATTERY IS DEAD. I'VE TAKEN IT INTO THE DEALER MULTIPLE TIMES (AT LEAST 5 OR MORE TIMES, NOW I JUST LIVE WITH THE PROBLEM, SINCE IT'S NO LONGER UNDER WARRANTY). THE FORD DEALERSHIP SAID THEY COULDN'T FIND ANY ISSUES. ALL THEY DID, IS RECHARGE THE BATTERY A FEW TIMES AND EVENTUALLY, REPLACED THE BATTERY. EVEN WITH THE NEWER BATTERY, IT STILL HAS THE SAME PROBLEM: DEAD BATTERY AFTER THREE DAYS. IF I CHARGE THE BATTERY UP TO 100%, TWENTY-FOUR HOURS LATER, THE % RATE HAS DROPPED ABOUT 35%, DOWN TO LEVEL OF 65-67%. IT'S DOWN THIS SINCE I BOUGHT THE CAR WHEN IT WAS NEW. *TR

NHTSA ODI 11166115

ACCORDING TO FORD CAR NEEDS HCU UNIT AND ECU. JUST HAD THE CAR FULLY SERVICED AND NEW BRAKES ALL AROUND. TIRES ARE NEW AS WELL. FORD WANTS $3000 TO REPLACE THE HCU AND ECU AND DRAIN THE BRAKE FLUID. I THINK I'M GONNA HAVE TO SCRAP THE CAR.

NHTSA ODI 11162791

I STARTED MY CAR, BACKED OUT OF THE DRIVEWAY AND MY STEERING WHEEL WOULDNT TURN. AN ALERT POPPED UP ON THE DASH SAYING "POWER STEERING ASSIST FAULT" AND I COULD NOT TURN THE STEERING WHEEL AT ALL. I RESTARTED THR CAR, ALL SEEMED FINE. AS I WAS DRIVING, DOWN THE STREET TOWARDS THE STOP SIGN, IT HAPPENED AGAIN.

NHTSA ODI 11154646

POWER STEERING ASSIST FAULT CAME UP LAST NIGHT OUT OF NOWHERE WHEN I WENT TO DRIVE HOME AT NIGHT IN THE RAIN. I WAS STATIONARY WHEN IT CAME ON AND ITS HAPPENED ONCE BEFORE BUT I TURNED MY CAR OFF THEN BACK ON AND IT WENT BACK TO NORMAL. THIS TIME I TRIED THE SAME THING BUT IT NEVER CLEARED ITSELF AND I'M CURRENTLY DRIVING IT WITH NO POWER STEERING BECAUSE I NEEDED TO GO TO WORK. VERY DANGEROUS AND A MAJOR INCONVENIENCE.

NHTSA ODI 11152799

I SCHEDULED FOR MY RECALL REPAIR TO BE DONE, WHICH WAS SUPPOSED TO BE FREE..I WAS FORCED TO PAY 140 FOR A FULL DIAGNOSISTCS, WHICH I NEVER REQUESTED I SIMPLY INFORMED THE DEALERSHIP I ONLY WANTED THE RECALL REPAIR WORK DONE TO MY CAR.. WHICH NEVER WAS REPAIRED FOR MY RECALL THEY CHARGED ME 140 FOR A DIAGNOSTIC AND TOLD ME THAT MY RECALL ITEM WASN'T AVAILABLE BELOW I WILL PROVIDE YOU WITH THE APPOINTMENT INFORMATION AS WELL AS MY PERSONAL EMAIL STATEMENT REGARDING THE FRAUDULENT FEE OF 140 FOR DIAGNOSTIC

NHTSA ODI 11143459

STARTING MY CAR EVERY MORNING, AND THE POWER STEERING DOESN'T WORK. I TURN THE CAR OFF AND START IT AGAIN TO GET IT TO WORK. TOOK IT IN FOR RECALL ONCE ALREADY. . FAN WON'T WORK AT ALL, JUST SMELLS HOT. FOR AC, HEATER, AND DEFROST.

NHTSA ODI 11141729

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING THE VEHICLE, THE ADVANCE TRACK AND AIR BAG WARNING INDICATORS WERE PERMANENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO ALL STAR FORD (2568 RANGE PARK DRIVE, DENHAM SPRINGS, LA 70726, (225)-490-7649) WHERE IT WAS DIAGNOSED THAT THE RESTRAINT CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE RESTRAINT CONTROL MODULE WAS NOT REPLACED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V597000 (SEAT BELTS). THE MANUFACTURER PROVIDED CASE NUMBER: CSA15903459. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 145,000.

NHTSA ODI 11133359

WHEN DRIVING MY 2012 FORD FUSION SEL AWD, THE POWER STEERING WILL (AT RANDOM) CEASE TO FUNCTION AND CAUSES EXTREME DIFFICULTY IN STEERING. IT IS NEARLY IMPOSSIBLE TO PULL OVER SAFELY. AT SPEED THIS IS AN EXTREMELY DANGEROUS AND TERRIFYING EVENT. THE LIGHTS FOR THE TRACTION CONTROL SYSTEM, THE POWER STEERING SYSTEM, AND OCCASIONALLY THE ADVANCE TRAC SYSTEM COME ON. IT IS NOT ALWAYS ALL OF THE LIGHTS ALL OF THE TIME, AND THE ERRORS VARY. I HAVE HAD IT LOOKED AT AND THE CODES READ, AND THE PROBLEM PERSISTS. I NEED THIS FIXED AS I HAVE TWO SMALL CHILDREN THAT I REFUSE TO ALLOW TO RIDE IN THE CAR AS I'M AFRAID FOR THEIR SAFETY. IT STRANDS ME AT RANDOM AT WORK AND AT SCHOOL AN HOUR FROM HOME AS WELL. UPON CRANKING THE LIGHTS FOR POWER STEERING FAILURES COME ON AND I HAVE TO SIT AND WAIT ON A RIDE. THIS IS UNACCEPTABLE. SOMEONE NEEDS TO FIX THIS PROBLEM AS EVERY TIME I HAVE CALLED MULTIPLE FORD DEALERSHIPS, THEY GIVE ME A RUNAROUND EXPLAINING THERE IS NO RECALL FOR THIS ISSUE. THIS IS UNACCEPTABLE BECAUSE THE INTERNET IS RIFE WITH POSTERS HAVE THE SAME EXACT ISSUES I AM HAVING AND ARE HAVING NO ASSISTANCE EITHER FROM FORD. PLEASE HELP US WITH THIS PROBLEM, AS I CANNOT AFFORD TO PURCHASE A NEW CAR AFTER THIS ONE HAS DRAINED ME OF MY RESOURCES.

NHTSA ODI 11130905

VEHICLE WOULDN'T START AND GOT TOWED TO THE DEALERSHIP. AFTER INSPECTION THEY FOUND THE FUEL PUMP UNIT HOUSING CRACKED AND ELECTRICALLY SHORTED, BLOWING THE FUSE. BOTH THE FUEL PUMP AND THE FUSE NEEDED REPLACED. CAR HAS 87K MILES. THIS COULD HAVE FAILED ANYWHERE ON THE ROAD

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