What 2,604 owners told NHTSA about the 2012 Ford Fusion Energi

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NHTSA ODI 11497042

The contact owns a 2012 Ford Fusion. The contact stated that while starting the vehicle, the traction control system, brakes, and power steering functionality became inoperable. The vehicle was restarted and worked as designed. While driving approximately 30-40 MPH, the brake warning light illuminated. Additionally, the brake pedal was depressed and went to the floorboard. The driver pumped the brake pedal several times before the brakes started working as designed. The vehicle was taken to the local dealer who informed him that the failure was not covered under the warranty. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was contacted, and the contact was referred to the NHTSA hotline. The failure mileage was approximately 180,000.

NHTSA ODI 11495827

Power Steering just locked up while driving with no warning or indicator, it still drives but it randomly locks up where i have no control over the vehicle In backing up out of our driveway i wasnt able to stop because the braking system froze up along with the steering and i hit a truck that was going down our road

NHTSA ODI 11492943

I pulled out of my parking lot started to accelerate and my power steering went out. There was no warning, no check engine light. It's been well maintained and no documentation of this happening with previous owner. My assist power steering now, and advice stabilitrak just flash and now I can't move the wheel to even get it to a shop.

NHTSA ODI 11491232

Power steering went out. Then traction control went out. Due to. Module and all components for power steering along with pins and rods.

NHTSA ODI 11491049

The contact owns a 2012 Ford Fusion. The contact stated that on several occasions, the instrument panel warning lights randomly illuminated and then failed. The contact then stated that when the instrument panel failed, the turn signals failed to operate. The contact then stated that the air conditioning unit failed and blew out heat. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 89,544.

NHTSA ODI 11478427

In 2019 my power steering failed on my 2012 Ford Fusion. I had if fixed because I was not part of the recall for power steering. Well on August 2nd 2022 it has failed again. And needs replacing again.

NHTSA ODI 11477971

AC does not work, the climate control module is the problem. when you switch the AC on it only blows heat. The fix would be a new climate control module.

NHTSA ODI 11470206

Power Steering intermittently stops working.

NHTSA ODI 11464949

While driving, the power steering went out completely which made it incredibly difficult to steer the car. The car's warning lights immediately flashed that the AdvanceTrac and Power Steering were both out. There were no advanced warnings and happened in the middle of a drive. I have taken the car to a dealership that said there was a recall for this exact situation in other 2012 Ford Fusions with the electric power assist system going out which causes the power steering to fail, but my VIN did not meet the recall requirements. I believe the recall should be expanded as this is incredibly dangerous to current owners. I am lucky this happened while I was driving the car as my wife would not have been able to safely move the car to the side of the road. She could have been in a much worse situation where the car was a risk to other drivers on the road.

NHTSA ODI 11458013

Started car and began to back out of parking space. There had been a few drops of rain, but it wasn't actively raining at the time. Brake went to floor when driver went to slow down. Numerous dashboard lights and messages came on, including ABS, Traction Control, Traction Control Off, and "Service ADVANCETRAC" message. Driver stopped car with handbrake and shut car off. Tried several times to restart vehicle over the next 30 minutes, but lights remained on and brake remained soft. Finally restarted car and brake was normal, but lights remained on. All lights went on and car returned to normal when put in drive gear. This has happened about five times to two different drivers over the past 18 months. All but one time in rain, and twice while driving at 35 mph or so. We will plan to scrap or trade in the vehicle. Vehicle has been checked out by both an independent mechanic and Richmond Ford West, with no issues identified when examined.

NHTSA ODI 11450772

Driving down the road when my car suddenly started to decelerate. It would not allow me to go any faster when pressing the gas. I had to pull over put my hazard lights on as cars were coming up on me. I pulled over turned my car off and waiting a few seconds, turned it back on and it was fine. However, I looked up what it could be and found the electronic throttle body could be the cause. Why hasn’t mine been fixed if Ford new about this. I’ve been in an had my oil change and my air bag recall and nobody has mentioned any of that.

NHTSA ODI 11450810

On October 5th, 2021 around 6:20am, the brakes on my 2012 Ford Fusion Hybrid failed to slow the car in any way. This event occurred while I was on the highway (M14) going ~65mph. Unable to conventionally stop, I was a crash hazard to those around me, and to the braking traffic in front of me. After being inspected by the Varsity Ford Dealership, I was told "the brake control unit is not actuating the valves in the hydraulic control unit" and that "there is a possibility that it will also need the hydraulic control unit as well." It has been at the dealership for the past 2 weeks and is available for inspection. There were no warning messages or signs prior to the brake failing. I received a warning sign at the point of failure, but by then I already knew the brakes did not work.

NHTSA ODI 11437970

Drove car out of driveway, after driving approximately 150-200 feet the dashboard wrench icon ( powertrain problem ) illuminated and car went into limp mode. Read MIL codes, had codes P0715, Input/Turbine Speed Sensor Circuit Malfunction and P0717, Input/Turbine Speed Sensor No Signal. Traced wiring problem to connector in front of drivers side shock tower. This connector is the connector between the PCM and and the transmission. The connector was causing an open on the conductors, causing the lack of TSS signal. There were no symptoms or intermittent problems prior to this - it happened suddenly. Had been on an interstate hiway the day prior to this, am glad this ( going into limp mode ) did not happen while I was traveling at 65mph - could have caused accident.

NHTSA ODI 11437142

2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO VARIOUS ELECTRICAL ISSUES WITH VEHICLE. THE CONSUMER STATED THE VEHICLE EXPERIENCED SEVERAL ELECTRONIC ISSUES. THE CONSUMER STATED THE ISSUES INCLUDED THE SOUND SYSTEM, WINDOWS, THROTTLE SYSTEM, POWER STEERING, TRACTION CONTROL. THE AIRBAG INDICATOR WOULD FLASH. THE CONSUMER EXPRESSED DISSATISFACTION WITH THE CONSOLE DASHOBOARD FEATURES AND ACCESSIBILITY OF CLOCK CONTROLS.

NHTSA ODI 11436420

POWER STEERING JUST DIED WHILE I WAS ON HIGHWAY ALMOST LOST CONTROL AND SERVICE POWER STEERING CAME ON FUNNY THING IS IT SHOULD BE RECALLED IT IS HORRIBLE.

NHTSA ODI 11414336

THE POWER STEERING IS NOT WORKING. VERY DIFFICULT TO TURN THE WHEEL

NHTSA ODI 11408332

TAIL LIGHT SOCKET MELTED AND BURNED. NOTICED BLINKER AND PASSENGER SIDE BRAKE LIGHT WERE NOT WORKING. PULLED OUT OF HOUSING AND SAW THE SOCKET WAS BURNT AND THE BULB WAS MELTED IN THE SOCKET.

NHTSA ODI 11400049

DEFROST/AC/VENTS BLOW OUT HOT AIR REGARDLESS OF SETTINGS...FOUND THIS TO BE A VERY COMMON ISSUE ONLINE AND AN EXPENSIVE PERMANENT FIX...VENTS/DEFROST/AC MAY BE TRICKED INTO WORKING IF LIGHTS ARE TURNED ON BEFORE STARTING (THINKS IT'S NIGHTTIME OR COVER UP LIGHT SENSOR ON DASH)

NHTSA ODI 11397894

THE AIR CONDITIONER FAN BLOWER MOTOR FREEZES UP UNTIL IT EVENTUALLY STOPS WORKING. IT IS DOING IT AGAIN FOR THE 6TH TIME. I HAVE HAD TO REPLACE IT EVERY 1-2 YEARS.

NHTSA ODI 11397421

CAR IS SLOW TO ACCELERATE AFTER STOPPING AT A TRAFFIC LIGHT OR STOP SIGN. LOSS OF POWER AND SPEED WHEN GOING UP HILL, STEERING WHEEL LOCKED IN PLACE WHILE DRIVING ON THE HIGHWAY

NHTSA ODI 11384340

I WAS GETTING GAS AND I CUT MY CAR OFF WHEN I GOT BACK INTO MY CAR IT DID NOT START. I CONTINUED TO START IT. CAR WOULD NOT START. I POPPED THE HOOD AND TOUCHED THE BATTERY SOME AND TRIED STARTING THE CAR THE CAR STARTED THEN ABOUT 5 MINUTES AFTER DRIVING IT SUDDENLY CUTS OFF. THIS IS A ONGOING ISSUE. CAR SUDDENLY STOPS IN THE MIDDLE OF STREET ALMOST CAUSING ACCIDENTS THAT CAN NEARLY KILL SOMEONE!!! VERY UNSAFE AND EXTREMELY DANGEROUS. THIS HAPPENED ON HIGHWAY AND STREET. AND ITS SO RANDOM NO SIGNS JUST CUTS OFF AT ANY SPEED.

NHTSA ODI 11383796

NUMEROUS TIMES I HAVE BEEN DRIVING AND THE POWER STEERING FAULT WARNING WOULD FLASH ACROSS THE DISPLAY. WHEN I TRIED TO RESTART THE CAR, THE DISPLAY CHANGES WARNINGS AND SAYS "POWER STEERING FAULT" OR "SEVERICE POWER STEERING NOW". HAD A LOCAL MECHANIC CLEAR OUT THE CODE AND STEERING WOULD GO BACK TO NORMAL...EVERYTHING HAS BEEN FINE SINCE BUT NOW THE STEERING WHEEL MAKES A WHINING/WEIRD SOUND WHEN TURNING THE WHEEL UNDER 10MPH AND ITS VERY STIFF WHEN TRYING TO TURN BUT ONCE I GET OVER 10MPH IT LOOSENS UP AND IS NORMAL...MY CAR ISN'T CURRENTLY UNDER ANY RECALL BUT I FEEL LIKE THE POWER STEERING SHOULD BE UNDER RECALL IF ITS A CONTINUOUS ISSUE

NHTSA ODI 11365052

MY DRIVER'S SIDE ELECTRIC DOOR LOCK AND INSIDE HANDLE WILL NOT OPEN DOOR. MUST PUT WINDOW DOWN AND REACH OUT SIDE TO OPEN DOOR. VERY APPREHENSIVE BECAUSE SOMETIMES I HAVE TO REPEAT THE UNLOCKING PROCESS BEFORE I CAN LET MYSELF OUT OF THE CAR. AT THE TIME OF THE INCIDENT, I HAD BEEN DRIVING AND THEN PARKED AT A BUSINESS PLACE. WHEN I ATTEMPTED TO UNLOCK THE DOOR AND TO OUT, I HEARD A CLICK BUT THE HANDLE WOULD NOT RELEASE.

NHTSA ODI 11349213

LOSE OF POWER STEERING AND MY DASHBOARD KEEPS FLASHING TO CHECK IT! MY DASHBOARD ALSO KEEPS SAYING THAT MY ADVANCE TRAC ISNT RIGHT OR UNSTABLE! PLUS MY AIR CONDITIONING UNIT BLOWS HOT AIR ON HOT DAYS! MY AIR BAG WAS SUPPOSED TO BEEN FIXED ON 02/11/2020 BY A FORD DEALERSHIP AND IT IS BACK TO IT'S OLD SELF

NHTSA ODI 11338893