What 3,789 owners told NHTSA about the 2012 Ford Focus RS

MY POWER STEERING SHUT DOWN WITHOUT WARNING WHILE STATIONARY. THANK I WAS NOT TURNING IN FRONT OF TRAFFIC AND DID NOT HAVE A CUSTOMER IN MY CAR. MY EMPLOYMENT IS DRIVING. OH AND JUST TWO DAYS PRIOR THE TRANSMISSION COMPUTER WAS REPLACED. IT SHUT DOWN WITHOUT WARNING . STOPPED FOR GAS CAME OUT AND CAR WOULD NOT START.

NHTSA ODI 11040820

I STARTED MY CAR AND BEGAN PULLING OUT OF MY PARKING SPACE WHEN THE CAR STEERING BECAME VERY HARD TO STEER, THE CAR FELT LIKE IT WAS GOING TO STALL OUT, AND AN ERROR MESSAGE CAME ON THAT SAID "STEERING ASSIST FAILURE SERVICE REQUIRED". I HAD NOT FULLY PULLED OUT OF MY PARKING SPACE, SO I TURNED OFF THE CAR AND LET IT SIT FOR A FEW MINUTES. I STARTED THE CAR AGAIN, AND THE MESSAGE DID NOT APPEAR WHEN I BEGAN DRIVING THE 2ND TIME. I AM VERY SCARED THAT THIS COULD HAPPEN WHILE I AM DRIVING ON A BUSY ROAD AND CAUSE AN ACCIDENT. I HAVE SEEN SEVERAL OTHER FORD CARS BEING RECALLED DUE TO THIS ISSUE FOR THE SAME YEAR, BUT NOT THE FOCUS. I HAVE ALSO SEEN NUMEROUS COMPLAINTS ONLINE FOR THIS SAME ISSUE. THIS STEERING ASSIST FAILURE NEEDS TO BE INVESTIGATED AND RECALLED FOR SAFETY OF 2012 FORD FOCUS DRIVERS, THEIR PASSENGERS, AND OTHER DRIVERS ON THE ROAD.

NHTSA ODI 11039908

SYNC MODULE FAILED. COSTING $1000 TO FIX. A SMOG PART FAILURE RESULTED IN FORD WANTING 2000 TO REPAIR AND REPLACE THE FUEL TANK. THE CLUTCH FAILS TO ENGAGE ON LOW SPEED TURNS CREATING A LOSS OF CONTROL. FORD FIXED WITH THE RECALL. STEERING FAULT DETECTED MAKING IT NEAR IMPOSSIBLE TO STEER THE CAR. RECALL IS AVAILABLE ON OTHER MODELS BUT NOT FOCUS. ANOTHER 1000 TO FIX IT. FORD IS UNSAFE!

NHTSA ODI 11039796

WHEN I START THE CAR INITIALLY I CAN'T TURN THE WHEEL OF THE CAR. I HAVE TO TUG ON IT TO GET IT TO TURN EVENTUALLY. I'M AFRAID THAT I'LL BE DRIVING IN THE POWER STEERING WILL GO OUT. ALSO HAVE BEEN HAVING TROUBLES WITH THE TRANSMISSION SLIPPING. THEY SAY MY CAR HAS TOO MANY MILES TO QUALIFY FOR THE CLUTCH RECALL THAT FORD HAS PUT OUT. I DON'T SEE WHAT THIS HAS TO DO WITH A MALFUNCTION SAYING I'VE HAD TROUBLES WITH IT SINCE I BOUGHT THIS CAR. BOTH OF THESE ISSUES ARE SAFETY ISSUES. I HAVE NO MONEY TO REPLACE THIS STUFF. SO I DON'T UNDERSTAND WHY FORD WON'T WORK WITH PEOPLE ON THIS THERE NEEDS TO BE A RECALL ON THE STEERING AS I SEEN MANY OTHERS COMPLAINING ABOUT IT. AND THEY NEED TO SUCK IT UP AND TAKE THE EXPENDITURE OF REPLACING ALL OF THESE CRUTCHES THAT THEY HAVE A RECALL ON REGARDLESS OF MILEAGE. SOMETIMES MY SEATBELT COMES LOOSE AFTER I CLICKED IT. I HAVE TO LATCH IT WHILE TRYING TO DRIVE. I'M TIRED OF THIS CAR. I'LL NEVER BUY FROM FORD AGAIN. I'VE BEEN HAVING PROBLEMS WITH THIS CAR SINCE I BOUGHT IT. AND HAVE INFORMED THE DEALERSHIP THAT WE BOUGHT IT FROM AND THEY CLEAN THERE IS NOTHING WRONG WITH IT PERIOD AFTER TAKING IT TOO BUT IT'S GOING TO COST ME $3,000.

NHTSA ODI 11035991

WAS BEGINNING TO GET STEERING FAULT WARNING LIGHTS BACK IN LITTLE OVER A YEAR AGO. IT WOULD CORRECT AND WOULDN'T COME ON TILL LATER IN TIME. PROBABLY HAD 6-8 OCCURRENCES. ABOUT TWO WEEKS AGO I HAD NO STEERING AT ALL. TOOK IT TO MY LOCAL MECHANIC AND THEY SAID THE ELECTRONIC ASSIST HAS FAILED AND THE ENTIRE RACK & PINION NEEDED REPLACE. THE COMPLAINTS ARE SIMILAR ESPECIALLY WITH IN THE LAST YEAR. ATTENTION NEEDS TO BE GIVEN TO THIS SINCE EVEN OTHER FORD CARS ARE HAVING THE SAME PROBLEM AND BEING RECALLED. I CALLED FORD AND THEY SAID THERE IS NO RECALL OR NECESSARILY THE SAME PROBLEMS THAT I HAVE WITH MY CAR. THEY SAID I WOULD HAVE TO TAKE IT TO A FORD DEALER TO HAVE IT 'PROPERLY DIAGNOSE' TO DETERMINE IF 'MY' ISSUE CORRELATES WITH THE COMMON ONES OUT THERE. THAT ALSO WILL COST ME MONEY FOR DIAGNOSTIC. IF THEY READ ALL THE COMPLAINTS ON THE NHTSA THEY WILL SEE IT IS COMMON. MY MECHANIC TELLS ME IT IS GOING TO COAT ME $1900 TO REPLACE. THE PART AT FORD ALONE IS $1200. WE SHOULDN'T WAIT TILL SOMEONE GETS HURT TO SEE THE OBVIOUS THAT IT IS A PROBLEM. I NOTICED 3 MORE COMPLAINTS FOR THE SAME PROBLEM SINCE I HAVE CHECKED IT AT THE NHTSA A COUPLE OF DAYS AGO. FORD, CONSIDER THE CONSEQUENCES IF THIS ISN'T PROPERLY ADDRESSED.

NHTSA ODI 11034182

4/01/2017 - STARTED UP THE CAR AND GET A WARNING MESSAGE THAT "STEERING ASSIST FAULT. SERVICE REQUIRED." LOST POWER STEERING, NEED A LOT OF EFFORT TO STEER WHILE DRIVE IS PARK. TURN ENGINE OFF AND TURN IT BACK ON AGAIN, POWER STEERING RESTORED, WORK NORMALLY. THEN HAPPEN AGAIN 9/23/2017 (TURN OFF AND ON ENGINE TO RESOLVE). BUT TODAY (10/16/2017), THE SAME SYMPTOM AND THIS TIME, TURN ON AND OFF ENGINE DOES NOT CLEAR THE PROBLEM. FORD DEALER SAID NEED TO PAY $2600 TO REPLACE THE STEERING RACK TO FIX THE ISSUE.

NHTSA ODI 11033932

STEERING WHEEL BECAME HARD TO MOVE AND WHILE DRIVING IT LOCKED UP, I HAD TO USE ALL MY FORCE TO GET WHEEL TO MAKE A SLIGHT MOVEMENT. THE CAR LEFT ME STRANDED DUE TO UNABLE TO DRIVING, STEERING WHEEL IS STUCK. IT HAPPENED IN A BUSY MAIN STREET.

NHTSA ODI 11033935

WHEN I GO TO TURN MY CAR ON THE DASH READS STEERING MALFUNCTION AND THE WHEEL WON'T TURN. ONCE I HAVE RESTARTED MY CAR THE STEERING WORKS AGAIN. THERE IS NO RECALL ON THIS AND THERE IS NO WARRANTY COVERAGE IT COST ME $197 TO GET MY CAR REPROGRAMMED SO IT WON'T HAPPEN AGAIN. SEEMS LIKE A WASTE OF MONEY JUST TO GET IT REPROGRAMMED SO I DON'T GET INTO AN ACCIDENT.

NHTSA ODI 11033946

STEERING ASSIST MALFUNCTION WHEN STARTING THE CAR, RENDERING POWER STEERING UNUSABLE. HAPPENS RANDOMLY. PREVIOUSLY WENT AWAY WITH RESTARTING OF THE VEHICLE, BUT IS NOW PERMANENT.

NHTSA ODI 11033469

THE POWER STEERING TO THE VEHICLE JUST WENT OUT WHILE I WAS DRIVING. I WAS ABLE TO MAKE IT HOME BUT HAVE BEEN UNABLE TO GET IT REPAIRED DUE TO WAIT TIME. DURING THIS TIME I STRUCK AN OBJECT IN THE ROAD THAT WAS A DEAD DEER BECAUSE I COULD NOT MANEUVER TO AVOID HITTING THE DEER. I WAS DRIVING THE VEHICLE ON THE HIGHWAY AT THE TIME. THE POWER STEERING ASSIST LIGHT CAME ON AFTER IT WENT OUT.

NHTSA ODI 11033465

RECEIVED SPURIOUS STEERING ASSIST FAILURE ALARMS UNTIL IT FAILED COMPLETELY AT START UP. SEVERAL OF THESE OCCURRED WHILE DRIVING AND CAUSED THE LOSS OF POWER STEERING AND ALMOST CAUSED ACCIDENTS FOR MY DAUGHTER. THIS CAR ONLY HAS 32K MILES. TOOK TO TALLAHASSEE FORD AND WAS QUOTED $2154 TO REPAIR. AFTER NEGOTIATION, FINAL PRICE WAS STILL $1830.

NHTSA ODI 11033319

TL* THE CONTACT OWNS A 2012 FORD FOCUS. UPON STARTING THE VEHICLE, "STEERING WHEEL FAULT" DISPLAYED ON THE INSTRUMENT PANEL AND THE POWER STEERING FAILED. THE CONTACT WAS UNABLE TO TURN THE STEERING WHEEL LEFT OR RIGHT. THE VEHICLE WAS TAKEN TO RANDY MARION FORD LINCOLN (1011 FOLGER DR, STATESVILLE, NC 28625 (704) 235-6214) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR MODULE ASSEMBLY NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED DUE TO COST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 74,000.

NHTSA ODI 11032836

STEERING ASSIST FAILURE OCCURRED THREE TIMES-ONCE IN THE STREET, ONCE IN OUR DRIVEWAY, AND ONCE IN OUR GARAGE. IN EACH INSTANCE, FRESTARTING THE CAR RETURNED OPERATION TO NORMAL.

NHTSA ODI 11032977

POWER STEERING FAULT VEHICLE SUFFERS FROM ELECTRONIC STEERING FAULTS AT RANDOM. THIS APPEARS TO BE A COMMON DEFECT WITH THE MODEL YEAR 2012 AND IS NOT COVERED UNDER A RECALL. WHEN STARTING THE VEHICLE FROM A STATIONARY POSITION, THE POWER STEERING WILL NOT ENGAGE. POWER CYCLING THE CAR A FEW TIMES WILL INITIALIZE THE STEERING CONTROL FOR THE TIME BEING. I HAVEN'T EXPERIENCED THE ISSUE AT SPEED AS OF YET, BUT AM CONCERNED.

NHTSA ODI 11032714

MY 2012 FORD FOCUS SE ONLY HAS 57,000 MILES ON IT AND THE POWER STEERING HAS GONE OUT MULTIPLE TIMES. LUCKILY SO FAR IT'S ONLY GONE OUT WHILE PUTTING THE CAR IN REVERSE AND AT A LOW RATE OF SPEED BUT I'VE READ HUNDREDS OF REPORTS ONLINE ABOUT POWER STEERING SUDDENLY LOSING POWER WHILE AT HIGH RATES OF SPEED. I HAVE A 2 YEAR OLD SON AND THIS IS MY ONLY VEHICLE. THE 2012 FORD FUSION WITH THE EXACT SAME POWER STEERING SYSTEM WAS RECALLED. WHY WASN'T THE FOCUS RECALLED? WHAT WILL IT TAKE TO HAVE SOMEONE TAKE CARE OF THIS? WILL SOMEONE HAVE TO DIE FOR SOMEONE TO DO A RECALL? THE AVERAGE FIX FOR THIS PART IS $1500. AS A SINGLE MOM PLEASE TELL ME HOW I'M SUPPOSED TO AFFORD THAT AND EVEN IF I GET IT FIXED WHO'S TO SAY IT WON'T GO OUT IN ANOTHER 50,000 MILES? FORD NEEDS TO SUCK IT UP AND RECALL THIS PART BEFORE THEY HAVE A MAJOR LAWSUIT ON THEIR HANDS.

NHTSA ODI 11032290

I HAVE TAKEN MY CAR TO FORD MULTIPLE TIMES SAYING MY STEERING FELT "TIGHT" OR I WOULD HAVE TO JERK IT BACK INTO TURNING BECAUSE IT WOULD GET "STUCK" WHILE TURNING. MY STEERING ALSO "FREEZES" IN COLD WEATHER. MY STEERING WHEEL WON'T MOVE AT ALL WHEN TEMP DROPPED BELOW 42 DEGREES. I WOULD HAVE TO WARM CAR UP TO GET IT TO UNFREEZE. MY STEERING TOTALLY STOPPED WORKING 2 NIGHTS AGO. NO LIGHT CAME ON, NO CODES, IT JUST STOPPED TURNING. LUCKILY I WAS ON MY STREET GOING 25MPH, BUT TRYING TO GET IT TO TURN INTO MY DRIVEWAY WAS VERY HARD. WHEN I CAME TO A STOP I GOT A WARNING THERE IS A STEERING FAILURE AND TO STOP SAFELY. I NOW HAVE A CAR IN MY DRIVEWAY THAT I CAN'T MOVE BECAUSE STEERING WON'T MOVE. I HAVE TO GO TO FORD AGAIN AND SEE WHAT THEY SAW, THEN HAVE IT TOWED THERE. I HAVE HEARD IT IS $1200 TO FIX. I DON'T HAVE THAT KIND OF MONEY. I AM ON SSDI, AND ONLY CAN WORK PT. I CAN'T SELL IT BECAUSE OF NEGATIVE EQUITY, AND NO GAP INSURANCE. FORD, PLEASE RECALL THIS! SOMEONE IS GOING TO DIE. I USE HIGHWAY EVERY DAY, AND I COULD'VE SERIOULSY HURT STRANGERS. THIS IS THE WORST THING THAT CAN HAPPEN TO A CAR.

NHTSA ODI 11032324

I OWN A 2012 FORD FOCUS. WHILE DRIVING AT VARYING SPEEDS, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN LEFT OR RIGHT. I HAVE TAKEN IT IN TO A FORD DEALERSHIP FOR DIAGNOSTICS THIS PAST WEEK, HOWEVER, THEY SIMPLY BLEW ME OFF, STATING THAT THERE WAS RECALL FOR THE PROBLEM. I TOOK THE VEHICLE TO MY PRIVATE MECHANIC YESTERDAY AND HIS DIAGNOSIS WAS THAT THE ELECTRONIC EPAS MODULE WITHIN THE POWER STEERING SYSTEM FAILED. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000 MILES. I HAVE HAD THE FOUR TIRES REPLACED ALSO YESTERDAY AND I GOT MERELY SOME RELIEF FROM THE STIFF STEERING WHEEL WHEN DRIVING FAST, AS OPPOSED TO WHEN I DRIVE SLOWLY. IN FACT, THE STEERING STIFFENS COMPLETELY WHEN MOVING THE VEHICLE FROM A PARKED POSITION.

NHTSA ODI 11031726

I STARTED THE ENGINE OF MY FORD FOCUS AND A WARNING LIGHT CAME ON THAT SAID STEERING ASSIST MALFUNCTION. AT THIS TIME, I NOTICED THAT MY STEERING WHEEL WOULD NOT TURN. MY CAR WAS IN PARK. I THEN TRIED PUTTING MY CAR IN REVERSE AND TURNING THE WHEEL. IT ALSO WOULD NOT TURN. I THEN PUT MY CAR BACK IN DRIVE AND RETURNED TO MY PARKING SPACE. I SHUT THE CAR OFF. A BIT LATER ON, I RESTARTED THE ENGINE TO SEE IF THE PROBLEM WOULD REOCCUR. NO WARNING LIGHT CAME ON AND I WAS ABLE TO TURN THE WHEEL JUST FINE. I HAD THE CAR TOWED TO A FORD DEALERSHIP BECAUSE I WAS AFRAID TO DRIVE IT. THE MECHANIC AT THE DEALERSHIP INFORMED ME THAT THE SAME EVENT OCCURRED FOR HIM ONE TIME, BUT THEN NEVER AGAIN. HE ALSO WAS UNABLE TO FIND ANYTHING WRONG WITH THE STEERING DURING HIS INVESTIGATION OF IT. I WOULD LIKE THIS MATTER LOOKED INTO BECAUSE IT IS A SAFETY ISSUE. ALSO, THERE MUST BE A MALFUNCTION SOMEWHERE IN THE STEERING FOR THIS TO HAPPEN.

NHTSA ODI 11031641

I WAS DRIVING TO WORK WHEN MY STEERING ASSIST FAULT LIGHT CAME ON ALL OF A SUDDEN I HAD NO CONTROL OF MY STEERING IN MY CAR LUCKILY I WAS ABLE TO RUN OFF THE GRASSY PART OF THE ROAD TO STOP. I HAVE BEEN READING OTHER COMPLAINTS ABOUT FAULTY POWER STEERING PROBLEMS IN 2012 FORD FOCUS. I'M THANKFUL I WAS ABLE TO STOP MY CAR SAFELY BUT SOMEONE ELSE MAY NOT BE SO LUCKY. PLEASE RECALL THIS PROBLEM BEFORE MORE PEOPLE LOSE THEIR LIFE'S OVER SOMETHING CAN NEEDS TO BE FIXED CAUSE THERE IS A PROBLEM HERE.

NHTSA ODI 11030415

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING FAILED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN LEFT OR RIGHT. IN ADDITION, WHEN THE FAILURE BEGAN APPROXIMATELY ONE YEAR AGO, IT COULD BE CORRECTED BY RESTARTING THE VEHICLE. THE CONTACT STATED THAT THE FAILURE HAS BECOME PROGRESSIVELY WORSE AND THE VEHICLE EXHIBITED A COMPLETE LOSS OF POWER STEERING ABILITY WHILE DRIVING VARIOUS SPEEDS. PHIL LONG FORD IN COLORADO SPRINGS, COLORADO DIAGNOSED THAT THE ELECTRONIC EPAS MODULE WITHIN THE POWER STEERING FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.

NHTSA ODI 11030210

STEERING ASSIST MALFUNCTION, CAN'T TURN THE STEERING WHEEL.

NHTSA ODI 11024780

NO POWER STEERING. CONSTANT "STEERING ASSIST FAULT. SERVICE REQUIRED" MESSAGE

NHTSA ODI 11024713

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE STEERING MALFUNCTION WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED MORE WHILE DRIVING AT A LOWER SPEED. THE CONTACT STATED THAT MORE FORCE WAS NEEDED TO CONTROL THE VEHICLE. THE LOCAL DEALER WAS CONTACTED (LEGACY FORD, 27225 SOUTHWEST FWY, ROSENBERG, TX, 77471, 281-342-5611) AND ADVISED THE CONTACT TO BRING IN THE VEHICLE. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

NHTSA ODI 11023961

WHEN I BOUGHT THE CAR IN SEPTEMBER, 2015, WITHIN THE FIRST WEEK I FIRST SAW THE "STEERING ASSIST FAULT - SERVICE REQUIRED" MESSAGE WHEN I STARTED MY CAR. TURNING THE CAR OFF, THEN BACK ON AGAIN, REMOVED THE MESSAGE, AND POWER STEERING WORKED FINE. I WOULD GET THIS MESSAGE ONCE OR TWICE A MONTH, ONLY WHEN STARTING THE CAR, AND NEVER WHILE DRIVING. TURNING THE CAR OFF THEN ON AGAIN ALWAYS RESOLVED THE ISSUE. I MENTIONED IT TO THE DEALER WHEN I BROUGHT IT IN FOR ITS FIRST OIL CHANGE. THEY SAID THEY DIDN'T HAVE THE STAFF AVAILABLE ON THE WEEKEND TO FIX IT, THAT I'D NEED TO MAKE AN APPOINTMENT DURING THE WEEK TO HAVE IT LOOKED AT. BUT THE FACT THAT IT WAS ONLY HAPPENING OCCASIONALLY, IT WAS DRIVING OK AND THE ISSUE WAS RESOLVED WHEN RESTARTING THE CAR, I WAS TOLD IT WASN'T URGENT AND THE NEXT TIME I BROUGHT IT IN FOR SERVICE THEY WOULD LOOK AT IT. SO IN JANUARY, 2016, WHEN I BROUGHT IT IN FOR SERVICE AND I MENTIONED THE ISSUE, THEY LOOKED FOR THE ERROR CODE BUT COULDN'T SEE IT, SO THERE WAS NOTHING TO FIX. I KEPT GETTING THE STEERING ASSIST FAULT MESSAGE ABOUT ONCE OR TWICE A MONTH, ONLY WHEN STARTING THE CAR, AND IT WOULD RESOLVE WHEN RESTARTING THE CAR. IN AUGUST 2017 I BROUGHT MY CAR TO FIRESTONE FOR INSPECTION, AND I MENTIONED IT THEN. THEY LOOKED FOR THE MESSAGE BUT COULD NOT SEE THE ERROR CODE, SO THERE WAS NOTHING TO FIX. 2 WEEKS LATER, SEPTEMBER 2017, I STARTED THE CAR, GOT THE MESSAGE, TURNED THE CAR OFF AND ON, AND GOT THE MESSAGE AGAIN. I TRIED RESTARTING MY CAR 6-7 TIMES, STILL NO POWER STEERING. I DROVE A LITTLE, STOPPED, TURNED IT OFF AND ON AGAIN, STILL NO POWER STEERING. THE DEALER SAYS IT NEEDS THE STEERING GEAR REPLACED, AND WILL COST $1700.00.

NHTSA ODI 11023980

ON JULY 13, 2017 MY SISTER AND I WERE ON VACATION AND I PULLED IN TO FILL UP WITH GAS. GOT THE GAS, STARTED THE CAR AND A MESSAGE CAME UP STEERING ASSIST MALFUNCTION -SEE TECHNICIAN. TRIED TO DRIVE THE THE CAR AND IT WOULD NOT STEER. NO PREVIOUS WARNING AT ALL. CAR WAS STEERING GREAT UNTIL THEN. HAD TO HAVE IT TOWED. WAS IN A SMALL TOWN IN PA. WITHOUT A FORD DEALER. NEAREST FORD DEALER WAS HALF HR AWAY AND COULDN'T LOOK AT IT FOR SEVERAL DAYS. WE WERE 5 1/2 HRS FROM OUR HOME. HAD TO CALL MY SON AND BROTHER TO COME AND TOW US HOME. IT SCARES ME TO DEATH TO THINK WHAT WOULD HAVE HAPPENED HAD I BEEN DRIVING ON THE HIGHWAY. TOOK IT TO MY DEALER AND THEY SAID IT WAS THE STEERING RACK AND MODULE ASSEMBLY. WANTED TO CHARGE ME $2300.00 BUT I COMPLAINED AND THEY FINALLY CHARGED ME $1900.00. CALLED FORD BUT GOT NO WHERE WITH THEM. SAID IT WAS A CUSTOMER BILL. DOES SOMEONE HAVE TO DIE BEFORE FORD RECALLS THIS PROBLEM.

NHTSA ODI 11024057