May 15, 2019Fuel system
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE), THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. BIRD KULTGEN FORD (1701 W LOOP 340, WACO, TX 76712, (254) 666-2473) PERFORMED THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED A SECOND TIME. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 100,000.
NHTSA ODI 11207802
May 2, 2019Fuel system
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 70 MPH, THE FUEL WARNING INDICATOR ILLUMINATED AND THE VEHICLE SEIZED. THE CONTACT HAD TO GO TO A FUEL STATION TO PLACE FUEL IN THE VEHICLE IN ORDER FOR IT TO START. THE CONTACT TOOK THE VEHICLE TO PENNYRILE FORD (5505 FORT CAMPBELL BLVD, HOPKINSVILLE, KY 42240, (270) 886-8131) WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 125,000.
NHTSA ODI 11205196
Apr 25, 2019EngineFuel system
TAKATA RECALL AFTER I WENT TO A GAS STATION AND FILL MY TANK UP WITH GAS DRIVE ABOUT 2 MILES THE CAR START TO STALL IN THE MIDDLE OF THE STREET WITH ME ALMOST CAUSE ME TO BE IN AND ACCIDENT LUCKILY I PULL TO THE SIDE TO AVOID THAT THEN THE CHECK ENGINE LIGHT CAME ON SUGGESTING I CHECK FUEL COMPONET AND SERVICE ENGINE
NHTSA ODI 11203837
Apr 24, 2019SteeringFuel system
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. STUART POWELL FORD LINCOLN MAZDA (225 S DANVILLE BYPASS, DANVILLE, KY 40422, (859) 236-8917) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE VEHICLE ALSO EXPERIENCED STEERING FAILURES SEVERAL TIMES. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 11203423
Apr 23, 2019EngineFuel system
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT AN ABNORMAL FUEL ODOR WAS COMING FROM THE VENTS AND THE VEHICLE REEKED OF FUEL. THE ODOR WAS SO STRONG THAT IT WAS A DISTRACTION TO THE CONTACT AND HER FAMILY'S HEALTH. THE VEHICLE WAS TAKEN TO JOE HALL LINCOLN FORD (1617 21ST STREET, LEWISTON, ID 83501, (888) 706-3381) WHERE THE MECHANICS REPAIRED A DOOR LATCH, BUT DID NOT REPAIR THE FUEL TANK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 97,637.
NHTSA ODI 11203108
Apr 23, 2019Transmission & drivetrainFuel system
VEHICLE INTERMITTENTLY LOSES ALL PROPULSION, BOTH WHILE IN MOTION OR AFTER ACCELERATING FROM A STOP. I'VE HAD IT HAPPEN BOTH DURING CITY COMMUTES AND DURING A TURN. THROUGHOUT THESE EPISODES, THE GEAR INDICATOR ON THE DASHBOARD GOES FROM HIGHLIGHTING THE CURRENT DRIVE ("D") GEAR, OR IN SOME CASES THE REVERSE ("R") GEAR OR PARKING MODE ("P"), TO NOTHING AT ALL. WHEN THE GAS PEDAL IS PUSHED WHILE THIS IS HAPPENING, THE ENGINE WILL REV, BUT VEHICLE WILL NOT MOVE. USER WON'T EVEN HAVE A CHANCE TO PULL OVER SINCE IT WILL STOP DEAD. EPISODES ARE USUALLY BRIEF, AVERAGING A COUPLE MINUTES, HOWEVER WHEN THIS DOES HAPPEN IT CAN CAUSE AN ACCIDENT DUE TO A SUDDEN DECREASE OF SPEED. AS FOR WHAT SPECIFIC SYSTEM IS AT FAULT, I'M UNCERTAIN SPECIFICALLY, THOUGH BELIEVE EITHER THE POWER TRAIN OR MAIN COMPUTER (ESP. DEALING WITH GEAR SHIFTING) IS MALFUNCTIONING.
NHTSA ODI 11203248
Apr 18, 2019Fuel system
18S32 WAS PERFORMED JANUARY 2019 PER THE RECALL NOTICE I RECEIVED. FORD DEALER IN GARDEN CITY KS SAID MY CAR WAS FINE AND SENT ME ON MY WAY. APRIL 9TH, I RECEIVED A CEL FOR EMISSIONS ON THE PURGE CANISTER. FILLED UP WITH FUEL, UNABLE TO START. WAS ABLE TO FINALLY START VEHICLE AND IT DIED WHILE DRIVING. THIS IS THE SAME SYMPTOMS OF THIS RECALL FOR THE PCV UNDER 18S32. I TOOK BACK TO FORD APRIL 11TH (SAME DEALER) GAVE MY CASE NUMBER SINCE I CALLED FORD PRIOR TO ASK IF THIS WOULD BE COVERED, THEY SAID THE DEALERSHIP WOULD NEED TO LOOK. FORD DEALER RECEIVED CAR 4/15 (SINCE I NEEDED AN APPOINTMENT) SAID THEY NEEDED APPROVAL FROM FORD AND WOULD CALL ME. I CALLED 4/18 TO FOLLOW UP, SERVICE MANAGER SAID THEY GOT DENIED ON ONE AND WILL CHECK WITH OTHER DEPARTMENTS AT FORD. I RECEIVED ANOTHER CALL SAME DAY THAT THEY CANNOT COVER IT SINCE IT WAS A ONE TIME RECALL FOR THIS ISSUE DESPITE NO PARTS BEING REPLACED AT PREVIOUS RECALL. MY CAR, DOES RUN, BUT I AM CONCERNED THE VACUUM ISSUE IN THIS RECALL WILL RENDER MY CAR USELESS IF I CONTINUE TO DRIVE SINCE THIS IS MY ONLY CAR. I NEED ASSISTANCE GETTING THE RECALL DONE DESPITE BEING DENIED.
NHTSA ODI 11197171
Mar 26, 2019EngineFuel system
2012 FORD FOCUS STALLING AND SHUTTING OFF ON HIGHWAY. ENGINE STALLING AND SHUTTING OFF MULTIPLE TIMES WHILE DRIVING. CHECK ENGINE INDICATOR ON DUE TO RECALL.
NHTSA ODI 11191524
Mar 22, 2019Transmission & drivetrainElectronic Stability Control (esc)Fuel system
OVER THE LAST 4 MONTHS MY FORD FOCUS HAS COMPLETELY RAN LIKE [XXX] THE CAR BOGS OUT CUTS OFF DUE TO THE FUEL AND CLUSTER JAM AND IT'S CAUSED MY CLUTCH OR TRANSMISSION TO THROW CODES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI 11191001
Mar 20, 2019EngineFuel system
I RECEIVED A RECALL NOTICE A FEW MONTHS AGO AND I WAS TOLD THAT I WOULD RECEIVE ANOTHER LETTER IN ABOUT 3 MONTHS ONCE THE NECESSARY PARTS WERE IN STOCK. I HADN'T RECEIVED THE FOLLOW UP LETTER SO I CALLED MY LOCAL FORD DEALER AND I WAS TOLD THAT THE PARTS WERE ON BACK ORDER BUT I COULD SET UP AN APPOINTMENT TO HAVE MY VEHICLE INSPECTED FOR CORROSION TO DETERMINE IF I EVEN NEEDED THE PARTS. THE EARLIEST APPOINTMENT I COULD GET WAS MAY 18TH, JUST FOR THE INSPECTION; NOT EVEN FOR THE ACTUAL REPAIRS. THE RECALL IS FOR THE FUEL VAPOR SYSTEM AND THERE'S A WARPED PART THAT IS CAUSING AN INACCURATE READING ON FUEL LEVELS WHICH MEANS I HAVE TO MAINTAIN AT LEAST A HALF TANK OF GAS AT ALL TIMES. MY CAR IS NOW LEAKING GAS AND STALLING IN TRAFFIC DUE TO THE ISSUE. I LIVE IN A CITY WITH LOTS OF STEEP INCLINES AND HILLS AND I HAVE TO AVOID CERTAIN STREETS BECAUSE MY CAR HAS STALLED AND ALMOST CAUSED ACCIDENTS. THERE IS ONLY ONE FORD DEALER IN MY AREA. THE ONLY OTHER DEALER IS ABOUT 30-40 MINUTES AWAY.
NHTSA ODI 11190178
Mar 20, 2019SteeringLightsFuel systemFire
OFF AND ON FOR THE PAST 2 MONTHS GO OUT TO START THE CAR PUT IT IN REVERSE ATTEMPT TO BACK UP AND THE STEERING WHEEL BECOMES STUCK IT WILL NOT TURN AT ALL YOU HAVE TO GIVE IT 1 MIN AND THEN TRY AGAIN AND THEN IT RESUMES NORMAL, LAST SUMMER WAS DRIVING DOWN THE MAIN HIGHWAY THE RIGHT HEADLIGHT WENT OUT THE NEXT MORNING START THE CAR AND APPEARS IN SCREEN DEFAULT ON THE L LIGHTING OPEN THE HOOD TO SEE ALL ELECTRICAL WIRES TO THE HEADLIGHTS WERE BURNT WHERE THE BULB CONNECTS TO THE WIRE AREAS HAD TO HAVE ALL WIRING REDONE AND ALSO NEW COMPLETE HEADLIGHTS, ALSO 2 YEARS AGO WAS DRIVING DOWN THE HIGHWAY CAR STALLS OUT I DRIFT TO THE EDGE OF THE HIGHWAY ATTEMPTED SEVERAL RESTARTS WOULD NOT RESTART HAD IT TOWED AND HAD TO REPLACE THE FUEL PUMP AND RELAY SWITCH
NHTSA ODI 11190377
Mar 14, 2019Fuel system
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AVIS FORD INC (29200 TELEGRAPH RD, SOUTHFIELD, MI 48034, (248) 355-7500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 11186881
Mar 12, 2019Fuel systemTransmission & drivetrain
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE AT A STOP LIGHT AND MAKING A LEFT TURN, THE GEAR SHIFTER FAILED TO SHIFT GEARS AND THE VEHICLE STALLED. THE TRANSMISSION WARNING LIGHT ILLUMINATED. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND POWERED OFF THE VEHICLE. THE VEHICLE WAS RESTARTED BUT THE FAILURE REOCCURRED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO HAVE THE VEHICLE SEEN BY A DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 130,510.
NHTSA ODI 11186310
Feb 27, 2019Fuel system
FORD SENT US A SAFETY RECALL NOTICE 18S32 (NHTSA RECALL 18V-725). WE SCHEDULED AN APPOINTMENT WITH THE DEALER, BILL TALLEY FORD, INC., IN RICHMOND, VA TO DO THE WORK AS OUTLINED IN THE RECALL NOTICE. THE DEALER REFUSED TO DO THE WORK OPTING INSTEAD TO TELL US THAT "IT WAS NOT NECESSARY".
NHTSA ODI 11182756
Feb 22, 2019Fuel system
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING, THE VEHICLE STALLED. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE) REGARDING THE CANISTER PURGE VALVE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT THE RECALL WAS VALID AND TO HAVE THE DEALER REPAIR THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO FORD OF UNIONTOWN (1 SUPERIOR WAY, UNIONTOWN, PA 15401, (724) 425-5980) WHERE IT WAS TEST DRIVEN. THE DEALER STATED THAT THEY WOULD CALL THE CONTACT WHEN THE PART BECAME AVAILABLE. AFTER WAITING THREE WEEKS, THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE DEALER STATED THAT THEY DID NOT NEED TO REPAIR THE VEHICLE. THE DEALER REMOVED THE VIN FROM THE RECALL. THE FAILURE MILEAGE WAS 60,000.
NHTSA ODI 11182019
Feb 22, 2019Fuel system
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUT OFF AND LOST POWER ON OCCASION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO TOWN AND COUNTRY FORD (704-557-0596, LOCATED AT 5401 E INDEPENDENCE BLVD, CHARLOTTE, NC 28212) WHERE THE RECALL REPAIR WAS PERFORMED. THE CONTACT STATED THAT THE CANISTER CONVERTER WAS NOT REPLACED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 151,000.
NHTSA ODI 11182032
Feb 21, 2019Fuel system
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT
NHTSA ODI 11181592
Feb 20, 2019Speed controlEngineFuel system
TAKATA RECALL I'LL BE DRIVING AND MY CAR STALLED OFTEN AND HAS CUT OFF ON TWO OCCASION .THEN MY ENGINE LIGHT CAME ON.I WAS DRIVING HAPPEN TO BE AT A STOP SIGN AND THE AND CUT OFF AND ROLLED HAD TO RESTART.WHEN EVER I STOP THE CAR IT TAKE TIME BEFORE IT SPEEDS UP.
NHTSA ODI 11181275
Feb 20, 2019Fuel system
FUEL TANK COLLAPSE, HAVE BEEN HAVING TROUBLE WITH CAR AT TIMES NOT STARTING AND EVEN STOP RUNNING WHILE DRIVING. FORD DEALER SAID THE TANK HAS COLLAPSED AND NEEDS NEW FUEL TANK , FUEL PUMP AND VALVE. DEALER CHARGED $119.00 TO TELL THE PROBLEM AND SAID IT WOULD COST 1,200.00 TO REPAIR, SO WHY ISN'T MY CAR INCLUDED IN THE RECALL? MY 19 YEAR OLD GRANDDAUGHTER, WHO DRIVES CAR FOR SCHOOL, HAS BEEN FORCED TO WALK OR FIND RIDE TO GET TO HER DESTINATION. I HOPE YOU CAN HELP ME, THIS CAR PROBLEM HAS BEEN GOING ON ABOUT A YEAR AND HALF, MONDAY WE FINALLY FOUND OUT THE REASON. WHAT CAN I DO TO MAKE FORD ACCOUNTABLE.
NHTSA ODI 11181484
Feb 15, 2019EngineFuel system
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE THE VEHICLE WAS STOPPED IN TRAFFIC AT A RED LIGHT, IT SUDDENLY SHUT OFF ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO JIM ONEAL FORD (516 S. INDIANA AVE, SELLERSBURG, IN) WHERE IT WAS DIAGNOSED THAT THE FUEL TANK VALVE WAS FAULTY. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM) AND THE FUEL TANK VALVE WAS REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 106,000.
NHTSA ODI 11180221
Feb 15, 2019EngineFuel system
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE ATTEMPTING TO DRIVE THE VEHICLE, IT FAILED TO START AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUTONATION FORD LINCOLN UNION CITY AT (770) 686-7733 (LOCATED AT 4355 JONESBORO RD A, UNION CITY, GA 30291) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 11180266
Feb 11, 2019SteeringFuel system
I HAD THIS CAR ABOUT FOUR YEARS I PUT A TWO NEW BATTERY, NEW START, NEW RADIO, NEW RADIATOR, THERMOSTAT THE ARMS AND ROD REPLACE NOW I GOT THE STEERING ASSIST FAULT GOING ON IN MY CAR I GET WIRED PUT MONEY ON TO IT !
NHTSA ODI 11176365
Jan 29, 2019Transmission & drivetrainFuel system
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE WOULD NOT INCREASE IN SPEED. THE CONTACT ALSO HEARD AN ABNORMAL POPPING NOISE COMING FROM THE FUEL TANK. THE CONTACT ALSO MENTIONED THAT THE GEAR SHIFTER WAS STUCK AND WOULD NOT SHIFT INTO THE CORRECT GEAR. THE VEHICLE WAS TOWED TO CAPITAL FORD (3660 S CARSON ST, CARSON CITY, NV 89701, (775) 882-5353) WHERE IT WAS DIAGNOSED THAT THE CONTROL MODULE NEEDED TO BE REPLACED. THE DEALER ALSO STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE), BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WERE NOT AUTHORIZING ANY RENTAL VEHICLES. THE FAILURE MILEAGE WAS 987,038.
NHTSA ODI 11172869
Jan 21, 2019Fuel system
I NEED MY 2012 FORD FOCUS REPAIRED PER MANUFACTURER RECALL NUMBER 18S32 AND NHTSA RECALL NUMBER 18V735.
NHTSA ODI 11171251
Jan 19, 2019Electrical systemLightsFuel system
TAKATA RECALL. FIRST THE HEADLIGHTS STOPPED WORKING WITH NO WAY TO FIX IT. THEY RANDOMLY CUT OFF AT NIGHT WHILE DRIVING. NEXT, THE CAR WILL SHUTTER AND CUT OFF WHILE DRIVING. THE CAR WILL NO LONGER START. ALL THE INCIDENTS WERE ON A HIGHWAY IN VALDOSTA GEORGIA.
NHTSA ODI 11170926