What 3,789 owners told NHTSA about the 2012 Ford Focus Bev

I WAS TRYING TO LEAVE WORK AND WHEN I STARTED MY CAR AN ERROR MESSAGE APPEARED. THE MESSAGE SIGNALED 'STEERING ASSIST MALFUNCTION. CHECK HANDBOOK' THE WHEEL WAS TOO STIFF FOR ME TO MOVE. THE CAR WAS STATIONARY IN A PARKING LOT. I AM REALLY THANKFUL THAT IT DID NOT HAPPEN WHILE I WAS DRIVING BECAUSE IT WOULD HAVE CREATED A SAFETY HAZARD. THE ERROR MESSAGE TURNED OFF AND CAR WAS ABLE TO BE DRIVEN HOME WITHOUT INCIDENT. I HAVE NOT DRIVEN IT SINCE BECAUSE THE MESSAGE COMES AND GOES WITHOUT ANY INDICATION. THE WHEEL LOCKS UP WHEN THE MESSAGE APPEARS. THE CAR HAS 54,475 MILES. IT IS REALLY DISAPPOINTING HOW MANY PROBLEMS I HAVE ENCOUNTERED.

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BACK UP CAMERA MALFUNCTION. WILL WORK EVERY NOW AND THEN. WILL FLASH WITH BLACK SCREEN AND GREEN LINE. AT TIMES THE PICTURE WILL BE UPSIDE DOWN. AT TIMES IT WON'T WORK AT ALL. CAR SENSORS WILL GO OFF WITH RAIN AND OR SNOW. THE MEDIA SCREEN AT TIMES WILL NOT SHOW DATA IE RADIO STATIONS, BLUE TOOTH CONNECTION. ALL THE ABOVE OCCURS WHEN CAR IS IN MOTION.

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THE FUEL TANK COLLAPSED, THE FUEL GAUGE IS ACTING ERRATICALLY, IT IS LACKING POWER AND THE CODES P0171 AND P1450 ARE SHOWING. THE FUEL TANK IS ALSO DEFORMED. THE CHECK ENGINE LIGHT CAME ON, SO THE VEHICLE WAS TAKEN TO A LOCAL SHOP TO FIND OUT WHAT WAS WRONG. THE RECALL 18S32 HAS BEEN ISSUED FOR THESE PROBLEMS BUT WHEN WE CALLED A LOCAL FORD DEALERSHIP, THEY INFORMED US THAT OUR VEHICLE IS NOT COVERED UNDER THE RECALL.

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I BEGAN TO NOTICE MY VEHICLE HAVING LIGHTING ISSUES, INCLUDING DIMMER INSIDE DOME LIGHTS, FLICKERING LICENSE PLATE LIGHTS, AND IT WAS POINTED OUT TO ME THAT MY BACK UP LIGHTS WEREN'T FUNCTIONAL AT ALL. I WAS PARKED PARALLEL WITH OTHER VEHICLES IN A PARKING LOT. THEN AFTER STARTING MY VEHICLE, I SHIFTED MY AUTOMATIC TRANSMISSION INTO REVERSE GOING ONLY ABOUT 2 MPH WHEN THE VEHICLE BEGAN TO BEEP, ALONG WITH A WARNING THAT MY LUGGAGE COMPARTMENT DOOR WAS OPEN. IN THE SITUATION, THE BEEPING WAS VERY DISTRACTING AND COULD HAVE INCREASED THE RISK OF CRASHING. I IMMEDIATELY RE-PARKED MY VEHICLE SO THAT I COULD INVESTIGATE. I OPENED , THEN FIRMLY CLOSED ALL 4 OF MY DOORS, THEN TIRED TO OPEN THE TRUNK , ONLY TO FIND THAT MY TRUNK WOULDN'T OPEN. THE BEEPING PERSISTED UNTIL I PRESSED THE OK BUTTON ON MY STEERING WHEEL. I WAS ABLE TO DRIVE MY VEHICLE HOME SAFELY, ALTHOUGH THE WARNING REMAINED ON MY DISPLAY THE ENTIRE DRIVE HOME. MY TRUNK WOULDN'T OPEN WHEN PRESSING ON THE TRUNK RELEASE BUTTON ON MY SMART-KEY EITHER. I DROVE THE VEHICLE IN THAT CONDITION FOR APPROXIMATELY 3 MONTHS BEFORE I WAS ABLE TO LOCATED THE SOURCE OF THE PROBLEM. AFTER DOING AMPLE RESEARCH ON OTHER 2012 FORD FOCUS DRIVERS THAT COMPLAINED OF THE SAME SYMPTOMS. SO I ACCESSED MY TRUNK BY FOLDING MY BACK SEATS DOWN, THEN PULLING THE EMERGENCY TRUNK RELEASE LEVER. I THEN LOCATED THE FAULTY WIRES THAT WERE CAUSING ALL OF MY SYMPTOMS. I HAD THE WIRES REPAIRED BY A PROFESSIONAL. THAT SOLUTION WORKED FOR ABOUT 3 MONTHS BEFORE REOCCURRING.

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STEERING ASSIST FAULT AND WHEEL KEEPS LOCKING UP

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THE TRANSMISSION IS SLIPPING HARD AND JERKING THE CAR AFTER IT WAS REBUILT LESS THAN A YEAR AGO AND HAS LESS THAN 10,000 MILES ON THE REBUILT TRANSMISSION. THE REBUILD WAS DONE THROUGH THE DEALER I BOUGHT IT FROM AND NOW THEY ARE REFUSING TO FIX IT. IT HAS BEEN SLIPPING LIKE THIS AND GETTING WORSE OVER THE PAST FEW WEEKS.

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I HAVE HAD A STEERING ASSIST DEFAULT PROBLEM FOR WITH MY 2012 FOCUS. THEY RECALLED 2013-2018 FOCUSES BUT NOT MY YEAR.WHEN I WOULD START IT THE STEERING ASSIST DEFAULT WOULD SHOW ON MY DASH, IT WOULD BEEP AND IT WAS HARD TO TURN THE WHEEL. I WAS TOLD BY AUTONATION FORD THE RECALL INCLUDED EVERY YEAR OF THE SYSTEM EXCEPT MINE AND JUST TO TURN IT OFF AND BACK ON AGAIN AND THIS WAS WORKING UNTIL LAST MONTH. I WENT TO A LARRY MILLER FORD DEALER AND THEY WANTED $2400 TO REPLACE IT AND CONFIRMED MY YEAR GOT SKIPPED ON THE RECALL. MY 2012 FOCUS HAS THE SAME STEERING SYSTEM AND PROBLEM AS THE 2013-2018. MY YEAR WAS UNLAWFULLY CHEATED OUT OF THE RECALL! I HAVE NO POWER STEERING AND HAVE TO DRIVE WITH MANUAL STEERING NOW! AND I HAD TO PAY $145 ON 10/21/2020 TO FIND OUT IT WOULD COST ME $2400 TO FIX IT BEACUSE THE RECALL WASN'T GOOD FOR MY 2012 ONLY 2013-2018!

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I HAVE A 2012 FORD FOCUS, VIN # [XXX] THAT I PURCHASED NEW AT FORD DEALER IN, AZ. AUGUST OF 2012. SINCE THEN I HAVE HAD IT TO 3 DIFFERENT DEALERSHIPS FOR TRANSMISSION SHUDDER, CAVITATION, AND SHIFTING ISSUES WHILE IN MOTION ON IN CITY. THE TRANSMISSION SHIFTING ISSUE PERSISTS TO THIS DAY. I ALSO HAVE FULL DOCUMENTATION AND REPAIR INVOICES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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WHILE DRIVING AROUND 45 MPH ON CO. RD. 1, I CAME TO AN S CURVE. I MADE THE LEFT TURN AND I STARTED TO MAKE THE RIGHT TURN THE DASH FLASHED A WARNING "STEERING ASSIST MALFUNCTION". THEN THE STEERING LOCKED UP, I WASN'T ABLE TO MAKE THE TURN, I WAS DRIVING WITH MY 3 CHILDREN IN THE CAR. MY 13 YEAR OLD IN THE FRONT PASSENGER SEAT LOOKING DEAD ON AT AN APPROACHING VEHIVLE AS WE SHOT THROUGH THE OPPOSITE LANE. BY THE GRACE OF GOD AND THE QUICK REACTIONS OF THE DRIVER, THE HUGE DODGE 2500 WAS ABLE TO TURN AWAY FROM MY VEHICLE AND WE BOTH ENDED UP IN YARDS ON OPPOSITE SIDES OF THE COUNTY ROAD. MY CHILD COULD HAVE EASILY LOST HER LIFE OR BEEN SEVERELY INJURED. THATS THE MOST TRAUMATIZING OF THE MANY RECENT OCCURANCES. MOST OF WHICH ONLY CONSIST OF TRYING TO TURN INTO PARKING SPACES AND WHEN TURNING FROM STOP SIGNS AND I'M ABLE TO QUICKLY STOP I JUST HAVE TO WORK HARDER TO TURN.

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WARNING READOUT STEERING ASSIST FAILURE. STEERING LOCKED UP. COULD NOT TURN THE STEERING WHEEL. EXTREME SAFETY RISK. FORD KNOWS OF OTHER FORD FOCUS CARS WITH THE SAME PROBLEM AND REFUSES TO PAY FOR THE REPAIRS VIA RECALL. THIS IS THE SECOND REPORT I HAVE MADE ON THIS VEHICLE.

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TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 - 30 MPH, THE VEHICLE SUDDENLY STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. SEVERAL ATTEMPTS WERE NEEDED TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL TANK WAS WARPED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE) WAS COMPLETED ON THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE 130,000.

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VEHICLE STALLED IN THE MIDDLE OF THE ROAD AND DID NOT TURN BACK ON. THE VEHICLE WAS TOWED TO THE FORD DEALERSHIP. THE ELECTRIC FUEL PUMP, FUEL PUMP ASSEMBLY, AND SENDER WAS REPLACED.

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VEHICLE STALLED IN THE MIDDLE OF THE ROAD AND DID NOT TURN BACK ON. THE VEHICLE WAS TOWED TO THE FORD DEALERSHIP. THE ELECTRIC FUEL PUMP, FUEL PUMP ASSEMBLY, AND SENDER WAS REPLACED.

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MY 16-YEAR-OLD DAUGHTER WAS DRIVING THE VEHICLE WHEN IT LOST ALL POWER STEERING. FORTUNATELY, SHE WAS NOT MOVING AT A HIGH RATE OF SPEED AND WAS ABLE TO DRIVE THE CAR HOME. THE MECHANIC SAID THAT THE STEERING SYSTEM HAD COMPLETELY FAILED AND THE COST TO REPAIR IT WOULD BE $2,500. HE SAID THERE ARE NUMEROUS COMPLAINTS ABOUT FORD'S ELECTRIC RACK AND PINION STEERING SYSTEM, HOWEVER THEY REFUSE TO TAKE RESPONSIBILITY. I CALLED FORD'S CUSTOMER SERVICE, AND EVEN THOUGH THEY WERE AWARE OF THE ISSUES WITH THE ELECTRIC STEERING SYSTEM, THEY WOULD NOT COVER THE REPAIR. I HAVE OWNED 5 FORD EXPLORERS AND 1 FORD CAR, BUT THEY COULD NOT CARE LESS. I WILL NEVER BUY A FORD AGAIN.

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THE VEHICLE CODE STEERING ASSIST FAULT SERVICE REQUIRED SHOWED UP AND MY VEHICLE STOPPED WORKING (WOULD NOT TURN) IN THE MIDDLE OF A ON COMING PARKING LOT ON A HILL, I UNDERSTAND THERE BASED TO PREVIOUS COMMUNICATION THAT THE IS A ISSUE, WILL THERE BE A RECALL FOR THIS , CAN THE DEALER HELP ,

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TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED WHILE DRIVING 10 MPH, THE VEHICLE SHUDDERED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. ADDITIONALLY, THE VEHICLE FAILED TO START OCCASIONALLY. THE CONTACT SHIFTED INTO NEUTRAL THEN PARK AND THE VEHICLE STARTED. THE CONTACT ALSO STATED THE VEHICLE FAILED TO ACCELERATE. THE TRANSMISSION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO LITHIA FORD LINCOLN OF FRESNO (195 E. AUTO CENTER DR, FRESNO, CA 93710) AND WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE CONTACT STATED THAT THE VEHICLE REMAINED AT THE DEALER UNREPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THE EXTENDED WARRANTY HAD EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

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WHEN ATTEMPTING TO START THE CAR FOR WORK THE CAR STATED SYSTEM MALFUNCTION AND OIL CHANGE REQUIRED THEN LOCKED UP THE STEERING WHEEL. I THOUGHT MAYBE TURN IT OFF AND TURN IT BACK ON AGAIN SINCE WE GOT THE OIL CHANGED 2 WEEKS AGO, STILL POPPED UP ERRORS LIKE STEERING ASSIST FAIL. BEFORE THIS THE CAR STARTED HAVING SOME DELAYED SHIFTS, SHAKY AT LOWER SPEEDS ALONG WITH OTHER TRANSMISSION ERRORS. NOT SURE IF THEY ARE RELATED BUT EITHER WAY MY CAR IS OUT OF COMMISSION UNTIL ABLE TO BE TOWED AND SERVICED.

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AS I WAS DRIVING THE CAR IT STALLED AND WOULD NOT RESTART. THIS HAS HAPPENED SEVERAL TIMES. THE LAST TIME IT HAPPENED I WAS DRIVING DOWN MY DRIVE WAY AND IT STALLED. IT WOULD NOT START AND IT SAT IN MY DRIVEWAY FOR SEVERAL DAYS. I FINALLY GOT IT TO THE FORD DEALERSHIP. THEY SAID THAT NOTHING WAS WRONG WITH THE CAR.

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TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED AS THE ACCELERATOR PEDAL WAS DEPRESSED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND DETERMINED THAT 2 SOLENOIDS, VALVE COVER AND RF SWAY LINK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 133,000.

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DRIVING MY CAR A LIGHT CAME ON AND I HAD NO POWER STEERING. IT WAS SO DANGEROUS TO BE ABLE TO PULL OVER. COME TO FIND OUT THERE HAS BEEN NUMEROUS SERVICE BULLETINS ON THIS. I HAS NO CHOICE BUT TO GET RACK AND PINION FIXED AT THE COST OF $1495. PLEASE DO A RECALL THIS IS VERY DANGEROUS. I HAD MY DISABLE SON IN THE CAR AT 45 PER HOUR,WHEN THE STEERING WENT PLEASE

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STEERING ISN'T WORKING. I SEE THAT FUSION HAS RECALL BUT CAN'T FIND ONE FOR FOCUS. THIS CAR HAS HAD SO MANY ISSUES AND RECALLS. THIS STEERING ISSUE SEEMS TO BE A PROBLEM AND SHOULD BE ON RECALL TOO.

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TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE ACCELERATOR PEDAL FAILED TO OPERATE PROPERLY AS THE VEHICLE DOWNSHIFTED INTO 1ST GEAR. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO RUSTY ECK FORD, INC. (7310 E KELLOGG DR, WICHITA, KS 67207) TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE TRANSMISSION MODULE FAILED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE SAME DEALER 4 OR 5 TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

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THIS IS GETTING OUT OF CONTROL HOW FORD CAN SELL CARS WITH FAULTS AND BAD PARTS AND GET AWAY WITH IT LIKE THE TRANSMISSION ISSUE AND THE ISSUE WITH THE STEERING FAULT THAT HAS THE CUSTOMER FORK OUT OVER 2 GRAND BECAUSE ITS ALL ONE UNIT BUT THEY DID A RECALL ON THE FUSION AND A FEW OTHERS SOMETHING TELLS ME THEY ALSO KNOW ABOUT THE FOCUS MINE IS A 2012 LESS THEN 70 K ON THE CAR AND HAVE HAD IN THE DEALERSHIP SEVERAL TIMES FOR BOTH ISSUES AND THEY SAY NOTHING IS WRONG WE DID A SOFTWARE FLASH MY GUESS THEY DIDN'T EVEN DO THAT ..SOMEONE NEEDS TO STEP UP AND FORCE A RECALL ON THE FOCUS I'M HAVING THE CODE COME UP EVERYDAY JUST MATTER OF TIME BEFORE I GET IN A WRECK OVER THE STEERING THIS HAS HAPPENED IN MOTION TWICE AND EVERYDAY PARKED BEFORE STARTING IT TAKES SEVERAL TIMES TURNING THE KEY OFF AND ON BEFORE FAULT GOES AWAY IN THE DASH

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TRASMISSION MAL FUNCTION RUIN THE CLUTCH! THEY DON'T WANT TO PAY ME FOR THE REPAIR AND IS A COLLATERAL DAMAGE

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BOUGHT THE CAR USED AT A PRIVATE DEALER AND ONLY HAD IT A FEW DAYS AND CAR STARTED JERKING THEN JUST STOP WOULDN'T GO IN DRIVE OR REVERSE. TOOK IT TO WAYNE COUNTY FORD THEY WHERE NASTY SO I LOOKED UP RECALLS AND THERE'S A RECALL ON THE TRANSMISSION AND A LAW SUIET THAT WAS WON. NO WARRENTY BUT IT'S A RECALL THAT THEY NEED TO FIX. WHEN CAR JUST STOPS IN DANGER OF GETTING HIT BY OTHER VEHICAL CAUSE IT WILL NOT MOVE. CAN NOT EVEN ASSELORATE IT DIES RIGHT DOWN. TOOK IT TO A LOCAL TRANSMISSION PLACE AND THEY SAID IT NEEDED NEW TRANSMISSION. IT'S LISTED WHEN U LOOK UP THROUGH FORD THERE'S A RECALL ON THE TRANSMISSION.

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