What 3,789 owners told NHTSA about the 2012 Ford Focus Bev

The contact owns a 2012 Ford Focus. The contact stated that while attempting to reverse the vehicle, the vehicle failed to move. The vehicle was restarted and failed to drive. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed and determined that the TCM needed to be replaced. However, the parts were on back order. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 29,000.

NHTSA ODI 11463086

The contact owns a 2012 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle hesitated during acceleration and then lost motive power. The vehicle was towed to the dealer where it was diagnosed that the TCM needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11463108

Recently, my 2021 Ford Focus began intermittently shuddering when shifting between first and second gear. Also, the reverse gear intermittently does not enage and will have to physically push the vehicle backwards in order to shift back into first gear.

NHTSA ODI 11462757

A check engine light appeared on 5/12/2022 car experienced lack of power from accelerator with transmission slippage pulled off of road and car failed to go into any gears had to turn off engine let car sit and then restart for it to engage. 5/13/2022 car went to local mechanic it was diagnosed that TCM (transmission control module) was bad and we needed to take to ford dealership. 4/20/22 while driving to ford dealership the car would not accelerate or change gears several times during trip. Ford dealership mechanic said that the part TCM was on "indefinite backorder". The car is to dangerous to drive.

NHTSA ODI 11461703

transmission control module malfunction was covered under extended warranty and I am 11 months outside the window for repair but think it should be covered for the lifetime of the car

NHTSA ODI 11461429

The contact owns a 2012 Ford Focus. The contact stated while the vehicle was charging, the cooling system continued to stay on and failed to decrease the battery temperature. The contact stated no warning light was illuminated. The contact also stated when attempting to charge the vehicle while the temporary was high, the "house message" would say it's hot outside plug in your vehicle. The contact took the vehicle to a local dealer, where it was diagnosed with needing the air conditioning compressor to be replaced. The vehicle was repaired but continued to experience a failure. The vehicle was taken back to a local dealer, where it was diagnosed with needing the battery coolant pump and filter to be replaced. The vehicle was repaired but continued to experience a failure. The vehicle was taken back to the dealer for the third time, where it was diagnosed with needing the refrigerant to be refilled testing was completed. The contact was informed after that testing the battery chiller block and the refrigerant line was needing to be replaced. The vehicle was repaired but continued to experience failure. The vehicle was taken back to a local dealer where it was diagnosed with needing the coolant filter to be replaced. The vehicle was repaired but continued to experience failure. The contact stated he began to monitor the failure and noticed the coolant was not functioning. The contact noticed the battery coolant diverter valve was the cause of the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 75,000.

NHTSA ODI 11460680

PCM/ECM SOFTWARE INADEQUATE TO DETECT A STUCK OPEN CANISTER PURGE VALVE(CPV) YES IT IS AVAILABLE FOR INSPECTION UPON REQUEST. AFTER RECALL SERVICE WAS PERFORMED THE 2012 FORD FOCUS SE SLIPPED OUT OF GEAR.THE CAR STALLED.THE VEHICLE STOPPED COMPLETELY WHILE DRIVING IN TRAFFIC. THE VEHICHLE SHOOT HAD NO POWER.THE MESSAGE CENTER DISPLAY SAID ENGINE MALFUNCTION,TRANSMISSION FAILURE AND STARTING SYSTEM FAILURE. THE VEHICLE WAS TAKEN BACK IMMEDIATELY TO THE FORD CERTIFIED SHOP.THE VEHICLE DID NOT HAVE ANY PROBLEMS UNTIL RECALL SERVICE WAS PERFORMED. YES THE VEHICLE WAS INSPECTED AGAIN .THERE WERENT ANY WARNING LAMPS OR MESSAGES OR ANY MECHANICAL OR ELECTRICAL OR SOFTWARE PROBLEMS .THE SYMPTOMS DID NOT BEGIN UNTIL AFTER RECALL SERVICE WAS PERFORMED BY A FORD CERTIFIED REPAIR FACILITY.FORD STATED IF THE VEHICLE EXHIBITED ANY ISSUES AFTER SERVICE WAS PERFORMED TO TAKE THE VEHICLE BACK NTO WERE RECALL SERVICE WAS PERFORMED AND THE CAR WILL BE FIXED FREE OF CHARGE.THIS DID NOT HAPPEN THE CAR HAS 55 THOUSAND MILES ON IT .IT HAS SAT IN MY DRIVEWAY SINCE SEPTEMBER OF 2019. THE DOOR LATCHES COULD COME OPEN ON THEIR OWN.I WAS TOLD THAT RECALL SERVICE WAS PERFORMED ON MY 2012 FORD FOCUS SE BY THE FORD CERTIFIED MECHANIC FACILITY MIKE WHITE FORD OF CD'A IDAHO.IN FACT THEY NEVER PERFORMED THE BREPAIRS OR EVEN LOOKED AT THE DOORS.AFTER REPAIR WORK WAS SUPPOSEDLY DONE I RECEIVED A LETTER STATING THAT SERVICE WAS NOT DONE AND TO TAKE MY CAR BACK TO THE SAME PLACE THAT DESTROYED MY CAR IN THE FIRST PLACE .FORD MOTOR COMPANY REFUSES TO DO AS THEIR RECALL LETTER STATED.FORD MOTOR COMPANY DENIES ANY FAULT CONCERNING MY 20123 FORD FOCUS .ITS BEEN ALMOST THREE YEARS OF ME TRYING TO GET MY CAR REPAIRED.THE FORD MOTOR COMPANY ABSOLUTELY KNEW THE 2012 FORD FOCUS HAD MAJOR ISSUES .THEY CHOSE TO SELL THE CAR TO THE CONSUMERS ANY WAY.

NHTSA ODI 11459187

Lug nuts swelled, unable to remove without damaging, all 20 lugs nuts.

NHTSA ODI 11459060

My car is experiencing identical problems to recall # 19v515000. The gas tank has collapsed and purge valve has failed causing the car to stall. But, my vin does not match the recall. Clearly, this recall has to be expanded to include other vehicles if I am experiencing identical failures. Ford has refused to do anything because the vin does not match.

NHTSA ODI 11459090

The contact owns a 2012 Ford Focus. The contact received notification of NHTSA Campaign Number 18V735000 (Fuel System, Gasoline). The contact stated that the vehicle failed to move in reverse. While driving, the vehicle failed to accelerate above 10 MPH. Additionally, while driving the vehicle stalled. The service transmission message was displayed. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 172,000.

NHTSA ODI 11459149

The contact owns a 2012 Ford Focus. The contact previously had the transmission replaced. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. The vehicle was taken to the dealer where it was diagnosed with transmission clutch failure. The dealer informed the contact that the transmission clutch needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was approximately 121,000.

NHTSA ODI 11458169

Transmission slipping issues on acceleration

NHTSA ODI 11456401

While driving the vechicle it has problems accelerating and dies out in traffic to a rolling stop. I had the car diagnosed at a Ford dealership near me and was told it would be worse senario approx. $6500 to repair and that is because part of the transmission is $4000 alone. Despite the transmission issues reported on this vehicle the dealership would not comp any fixes. When in reality my problem is the same as many other owners that reported this issue. The difference is the car is newer to me but was previously owned. This is bad that Ford released a faulty transmission and leaves the owners with the burdon to repair.

NHTSA ODI 11455503

A couple weeks ago leaving work a warning light came on that the power steering assist was disabled/malfunctioning, to have it serviced. It became prohibitively difficult to steer my car. I called AAA and had it towed to an independent service center. They reported that the steering module, essentially the computer brain for the steering, has failed. The repair is overwhelmingly expensive, and I haven’t pursued it due to the crippling cost. When I proceeded to drive the car home, the light was off, and it drove fine. One of the shops I spoke with said this could happen, but it would come back unpredictably, and intermittently until it just won’t be drivable. I’m just glad it was in a safe spot when this failure occurred. Reports I’ve been reading online have scared me with drivers being on the freeway when this component fails, nearly causing accidents in some cases. This seems like a serious safety issue, and certainly not a ‘wear and tear’ issue of daily use. The shop reported the repair would cost $2400 before taxes. I bought this car used for $5000 last year, and so far have had to put in a whole new front end, replace the cooling/ heating reservoir system. So throwing in that much more money into it is having a very negative impact on my livelihood. Other drivers report this issue occurring at anywhere from 60,000 miles to 150,000 miles. My car is at 128,000 miles.

NHTSA ODI 11455599

My wife was pulling out from grocery store into highway when car jerked and almost stalled out!

NHTSA ODI 11454774

For the past few months there has been a grinding type sound when shifting down to third. Then It went to shifting up to second and it doesnt want to shift out of second without jumping forward.

NHTSA ODI 11453808

The contact owns a 2012 Ford Focus. The contact stated that while starting the vehicle, the steering wheel locked and she was unable to steer the steering wheel on three occasions. The warning letter "I "was illuminated. The local dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000.

NHTSA ODI 11452411

When i got to accelerate car will rev to high rpms and when i let go of the gas pedal it will shift to nxt gear then do it again, i have to let go of the gas pedal for it to shift correctly

NHTSA ODI 11452324

When starting the car, the message displays "steering assist fault. Service required". The entire power assistance is not functional. The car can be manually steered under heavy effort. This issue came and went multiple times. Some times, the steering system started to work and all was good. Other times, there was no recovery. The last time the issue occured was while driving down the road. The message appeared and the power assist was gone. It has not come back online. It did not cause an accident as I was able to manually force the steering to do what I needed to exit the road safely. It appears reading online that the only recourse is to replace the entier system requiring the removal of the rack and pinon and the front assembly sub frame. Estimate costs are over $3000 and it must be done at Ford as it needs software to work correctly. This does not seem reasonable for a car with only 120,000 miles on it.

NHTSA ODI 11450512

The contact owns a 2012 Ford Focus. The contact stated that the vehicle failed to respond while in reverse. The contact stated no warning light was illuminated. The vehicle was taken to a local mechanic where it was diagnosed with needing the transmission replaced; however, the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 118,000.

NHTSA ODI 11450282

DRIVER SIDE AND PASSENGER SIDE WINDSHIELD WIPERS FAILED TO OPERATE SEVERAL TIMES AND GET STUCK PERIODICALLY. TOTALLY IMPAIRED VISION IN RAIN. TOOK THE VEHICLE TO THE LOCAL FORD DEALER APPROXIMATELY 1 YEAR AGO AND THEY COULD NOT FIND THE ISSUE TO RESOLVE. THEY REPLACED WITH NEW WINDSHIELD WIPERS WHICH WE HAD JUST REPLACED 1 MONTH PRIOR. THEY TRIED TO ADJUST THE PLACEMENT OF THE WIPERS BUT THIS DID NOT FIX IT. THIS VEHICLE HAS NOT BEEN INSPECTED BY ANY OTHER DEALER OR SERVICE CENTER. THERE ARE MULTIPLE COMPLAINTS OF THIS SAME ISSUE ON ONLINE SITES AND FORUMS WITH NO REAL SOLUTIONS PREVALENT. THIS IS A MAJOR SAFETY MALFUNCTION THAT NEEDS TO BE ADDRESSED AND RECALLED BY FORD MOTOR COMPANY AND FIND A SOLUTION BEFORE ANY FATALITIES HAPPEN. THIS CAR IS DRIVEN BY MY UNDERAGE, NEW DRIVER! EXTREME SAFETY HAZARD!! NO LIGHTS, WARNING LAMPS OR PROBLEMS PRIOR TO FAILURE.

NHTSA ODI 11448666

was driving down the highway at 65 mph and went to accelerate and the transmission dropped out of gear and would not catch could not accelerate all you could hear is car reving in rpm was almost in a accident no warning light came on. Just driving regular speed the car the car with not shift properly and just Rev up in rpm and warning light will come on saying transmission hot pull over and transmission malfunction. When you take off from sitting still it will jerk and take forever to get up to speed.

NHTSA ODI 11448708

The contact owns a 2012 Ford Focus. The contact stated that while attempting to accelerate at various speeds, the vehicle would shudder and shake, the check engine light would illuminate, and the clutch would become stuck. The vehicle was taken to the local dealer who diagnosed that the clutch needed to be replaced. The vehicle was not yet repaired. The manufacturer was also notified of the failure. The contact indicated that the clutch was previously replaced on three separate occasions. The failure mileage was 25,000.

NHTSA ODI 11448011

The contact owns a 2012 Ford Focus. The contact stated that the doors of the vehicle would intermittently fail to lock when engaged with the key fob. The contact received a recall notification for NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages) and the vehicle was taken to the dealer who inspected the vehicle and diagnosed that no issues were found. The contact stated that sometime later, she noticed that the key fob and the vehicle master power door lock window switch would no longer lock or unlock the doors of the vehicle. There were no warning lights illuminated. The contact stated that she would lock each door manually in order to secure the vehicle. The contact also stated that the doors would make an abnormal clicking sound and unlock while driving. The door lock indicator on the instrument cluster would not indicate that the doors were locked while driving. The vehicle was taken to the dealer who advised the contact that the OBD reader was not reading any codes. The contact stated that the failure had been reoccurring increasingly. The manufacturer was notified of the failure but did not provide any assistance. The manufacturer referred the contact to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 153,000.

NHTSA ODI 11447379

The back up camera flips and often doesn't work. Ford said it is a known issue but not fix available.

NHTSA ODI 11447003