What 598 owners told NHTSA about the 2012 Ford Escape Gas

I RECEIVED A RECALL NOTICE IN JAN 2018 BUT THE FORD DEALER HAS BEEN UNABLE TO OBTAIN THE PARTS NECESSARY TO MAKE THE REPAIR AS OF 5/8/18. THE RECALL STATES A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE INCREASES THE RISK OF A FIRE SO I AM VERY CONCERNED HAVING TO DRIVE MY AUTOMOBILE. TODAY I WAS TOLD THEY HAVE NO IDEA IF/WHEN THEY WILL BE ABLE TO GET THE PARTS IN.

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TAKATA RECALL- HAD A RECALL ON THE FUEL DELIVERY MODULE FLANGE REPLACED AND HAVING ISSUES STARTING , LONG CRANKING ISSUES. FORD DEALER REFUSED TO BELIEVE THAT THE TECHNICIAN DIDN'T INSTALL IT PROPERLY. NEVER HAD AN ISSUE WITH MY VEHICLE WITH ONLY 50,000 MILES ON IT UNTIL AFTER THE RECALL WAS PERFORMED. I BELIEVE THE TECHNICIAN IMPROPERLY INSTALLED THE PART AND NOW EVERY TIME I START MY VEHICLE IT HAS LONG CRANKING ISSUES. I'M WORRIED IT MIGHT MESS WITH MY STARTER OR FUEL PUMP.

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER FOUR MONTHS AGO. THE DEALER (CAUSEWAY FORD LINCOLN, 375 NJ-72, STAFFORD TOWNSHIP, NJ 08050) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *JS

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM) WAS RECEIVED IN OCTOBER OF 2016. AFTER CONTACTING THE DEALER (CORTESE FORD, 2500 W HENRIETTA RD, ROCHESTER, NY 14623), THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. IN JANUARY OF 2018, A SECOND RECALL NOTICE WAS RECEIVED THAT INDICATED THAT THE PARTS WERE AVAILABLE. AFTER CONTACTING THE SAME LOCAL DEALER, THE CONTACT WAS INFORMED THAT THE PARTS WERE STILL NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT BACK TO THE LOCAL DEALER WHO AGAIN CONFIRMED THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT

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THERE IS FUEL LEAKING OUT FROM THE RECALLED LOCATION PART. FORD AND THE FORD DEALERSHIP ARE WAITING ON BACKORDERED PARTS WITH NO ETA FOR NEARLY 8 WEEKS SINCE WE FIRST REPORTED THE LEAK ON MARCH 5, 2018. THEY HAVE OFFERED NO LOANER CAR AND THE DEALERSHIP HAS NOT EVEN SEEN THE VEHICLE DUE TO THE FACT THAT THEY DON'T EXPECT TO HAVE THE PART ANYTIME SOON. THE CAR IS SITTING IN THE DRIVEWAY DRYING OUT MEANWHILE I AM MAKING PAYMENTS ON A CAR THAT CANNOT BE DRIVEN OR REPAIRED. I HAVE MADE SEVERAL PHONE CALLS TO BOTH FORD MOTOR COMPANY WITH THE ORIGINAL CASE NUMBER CAS-14437322-W6L8V8 DEALING WITH ROBERTA WEBB, FORD CUSTOMER SERVICE MANAGER. MYSELF AND MY HUSBAND HAVE SPOKEN SEVERAL TIMES TO THE DEALERSHIP SERVICE MANAGER AT SHAKER FORD IN WATERTOWN, CT WHERE THE VEHICLE WAS ORIGINALLY PURCHASED. I FEEL AS IF THIS ISSUE IS BEING MISHANDLED AND REDIRECTED AND THAT IT IS TAKING FAR TOO LONG TO REACH A REASONABLE RESOLUTION.

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (HASTINGS FORD, 3013 EAST 10TH STREET, GREENVILLE, NORTH CAROLINA 27858) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER FOUR MONTHS AGO. THE DEALER (SUPERIOR FORD, 9700 56TH AVE N, PLYMOUTH, MN 55442) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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I HAD A RECALL ON MY TRUCK THAT I RECEIVED IN THE MAIL ABOUT A COUPLE WEEKS AGO AND I TRIED TO GET IN TOUCH WITH THE DEALER AND THE MANUFACTURER AND COULDN'T GET THROUGH TO NEITHER LOCATIONS

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD A FUEL LEAK. THE CONTACT WAS ADVISED TO CONTACT THE FORD DEALER FOR ANY RECALLS. TOM MASANO FORD LINCOLN (1600 LANCASTER AVE, READING, PA) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (LUTHER FAMILY FORD, 3302 36TH ST S, FARGO, ND 58104, (844) 361-4184) CONFIRMED THAT PARTS WERE UNAVAILABLE AND WAS UNABLE TO VERIFY WHEN THEY WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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2012 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO FUEL DELIVERY MODULE SAFETY RECALL. *LD *TR

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (SUNSET FORD, 11700 GRAVOIS RD, ST. LOUIS, MO 63127) WHO CONFIRMED PART UNAVAILABILITY AND STATED THAT THE PART WOULD NOT BE AVAILABLE UNTIL SEPTEMBER OF 2018. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO DICK WRIGHT FORD (5204 MAIN ST, FRANKLIN, VT 05457, (802) 285-2211) WHERE IT WAS CONFIRMED THAT THE PARTS WERE UNAVAILABLE AND WERE ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE DEALER (GORDIE BOUCHER LINCOLN OF WEST ALLIS, 3161 S 108TH ST, WEST ALLIS, WI 53227, (800) 924-7517) STATED FOR MONTHS THAT THE PART WAS NOT AVAILABLE AND WAS ON A NATIONAL BACKORDER. THERE WAS NO INDICATION AS TO WHEN THE MANUFACTURER WOULD PROVIDE THE PART FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT TOOK THE VEHICLE TO A LOCAL DEALER (TOM MASONA FORD LINCOLN, 1600 LANCASTER AVE, READING, PA 19607) AND WAS INFORMED THAT THE PARTS RECEIVED WERE DEFECTIVE AND HAD TO BE SENT BACK. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. METRO FORD SALES AND SERVICE IN CHICAGO, ILLINOIS AND FOX VALLEY FORD IN NORTH AURORA, ILLINOIS WERE MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: CAS-14499921. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR APPOINTMENT. THE DEALER (ELKINS CHRYSLER DODGE JEEP RAM, 1434 BEVERLY PIKE, ELKINS, WV 26241, (304) 636-2222) HAD BEEN UNABLE TO VERIFY WHEN THE REMEDY AND PART MAY BE SUPPLIED FROM THE MANUFACTURER, SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED TO DETERMINE IF THEY MAY BE ABLE TO VERIFY WHEN THE PART MAY BE SUPPLIED TO THE DEALER. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED (HIGLEY FORD SALES COMPANY AT (507) 831-3131), (MOTOR INN OF SPIRIT LAKE, INC. AT (712) 336-2701), AND (MARTHALER FORD OF WORTHINGTON AT (507) 727-7000) WHERE IT WAS CONFIRMED THAT THE PARTS WERE ON BACK ORDER AND THE CONTACT WAS PLACED ON A WAITING LIST. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (SEXTON FORD, 3802 16TH ST, MOLINE, IL 61265) AND WAS INFORMED THAT THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *TT

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER TWO MONTHS AGO. THE DEALER TOWN AND COUNTRY FORD (7720 E DIVISION ST, EVANSVILLE, IN 47715) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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I RECEIVED A SAFETY RECALL NOTICE FROM FORD MOTOR COMPANY, SAFETY RECALL NOTICE 16S41. THE DEALER, SERRAMONTE FORD, HAS NOT RESPONDED TO MY REQUEST TO DO THE NECESSARY REPAIR. I'VE BEEN TRYING TO SCHEDULE THE APPOINTMENT SINCE I FIRST RECEIVED THE NOTICE IN DECEMBER 2017.

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT THERE WAS AN ODOR OF FUEL COMING FROM THE REAR OF THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT TOOK THE VEHICLE TO AUTO NATION FORD (8252 S BROADWAY, LITTLETON, CO 80122) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUES. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *JS

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RECALL NOTICE RECEIVED IN JANUARY 2018. PARTS STILL NOT AVAILABLE FOR REPAIR TO FUEL INTAKE.

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO LEO KAYTES FORD (145 NY-94, WARWICK, NY 10990). THE DEALER STATED THAT THE PARTS WOULD BE UNAVAILABLE FOR TWO MONTHS. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT

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