What 598 owners told NHTSA about the 2012 Ford Escape Gas

PULLING OUT FROM A RED LIGHT, THE CAR MADE A WHIRRING NOISE AND HESITATED TO MOVE THEN STARTED JUMPING WHEN THE ACCELERATOR WAS PRESSED. DROVE CAR APPROXIMATELY 2 MILES AND THE CAR MADE THE NOISE, HESITATED AND STARTED JUMPING AGAIN. MADE TO A PARKING LOT AND PARKED CAR. A TRANSMISSION SPECIALIST CHECKED IT OUT AND SAID THE TRANSMISSION IS LOCKED IN HIGH GEAR.

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THE CAR HAS HAD PROBLEMS WITH ACCELERATION DEALING WITH THE FUEL ON THE HIGHWAY. I HAVE ALSO NOTICED THAT MY CAR SEEMS TO BE LOOSING MILES OR FUEL. THE ENGINE LIGHT HAS COME ON TWICE IN THE LAST WEEK WITH FUELING CODES.

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THE AREA OF MOST CONCERN IS THE ISSUE WITH THE STEERING. EIGHT MONTHS AGO, I SUDDENLY LOST POWER STEERING JUST AFTER EXITING A FREEWAY. NOW IT IS MAKING THE SAME SOUND AGAIN AND MY MECHANIC FEELS THE WHEEL MAY LOCK COMPLETELY.I DRIVE MOUNTAIN PASSES, WHICH MAKES THIS EXCEPTIONALLY DANGEROUS. CONTACT WITH LOCAL AND CORPORATE FORD SAYS IT IS MY PROBLEM TO GET IT OVER AN HOUR AWAY TO THE DEALER, AND REPAIR WILL BE AT MY EXPENSE, EVEN THOUGH MANY PEOPLE HAVE HAD THIS SAME ISSUE. TO MAKE MATTERS WORSE, I LEARNED ONLY AFTER CONTACTING FORD ABOUT THE STEERING ISSUE, THAT THERE IS A SAFETY RECALL ON THE FUEL MODULE, WHICH COULD CAUSE FIRE. I RECEIVED NO NOTICE OF THIS UNTIL I REPORTED THE STEERING ISSUE TO THE COMPANY. THE DEALER TELLS ME IT WILL TAKE FOUR WEEKS TO GET THE PARTS TO FIX THE SAFETY RECALL. IN THE MEANTIME, I AM LOSING INCOME EVERY DAY AS I DRIVE FOR A LIVING. NO CONCERN FOR THE SAFETY OF ME, MY FAMILY, OR OTHERS ON THE ROAD.

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I LOSE FUEL ACCORDING TO MY GAGE AT AN ALARMING RATE. IT WILL GO FROM 212 MILES TO 199 AND I'VE DRIVEN MAYBE A QUARTER BLOCK.

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IN A PRIVATE PARKING LOT, AFTER EXECUTING A 90 DEGREE LEFT TURN INTO A PARKING SPOT AND WITH THE BRAKE PEDAL APPLIED IN ORDER TO SLOW THEN STOP THE VEHICLE, THE VEHICLE SURGED FORWARD JUST BEFORE COMING TO A COMPLETE STOP. YOU COULD HEAR THE ENGINE REV UP AS IT SURGED FORWARD. APPLICATION OF THE BRAKE PEDAL DID NOTHING TO SLOW IT DOWN. AFTER THE VEHICLE WAS JARRED BY STRIKING THE CURB THE ENGINE RETURNED TO NORMAL IDOL. SO MUCH POWER WAS APPLIED IN THE SURGE THAT THE VEHICLE JUMPED A CURB, TRAVELED OVER A A GRASS PLOT AND STRUCK ANOTHER CAR ON THE OTHER SIDE. OUR FORD ESCAPE SUFFERED FRONT END DAMAGE (TOWARD DRIVERS SIDE) AND THE OTHER VEHICLE (A FORD ECO -BOOST) SUFFERED FRONT AND DRIVERS SIDE DAMAGE. NOTE THAT THE VEHICLE WAS TRAVELING FORWARD AT ABOUT ONE MPH (ALMOST TO A FULL STOP) WHEN THE SURGE OCCURRED. AS IT SURGED THE SPEED INCREASED RAPIDLY TO ABOUT SEVEN TO TEN MPH. THE VEHICLES WERE NOT TOWED AT THE TIME BUT WHEN DRIVING A SHORT DISTANCE HOME A SEVERE DEFECT IN THE STEERING (PULL TO THE LEFT) WAS NOTICED MAKING IT VIRTUALLY INOPERABLE. THE VEHICLE WILL BE TOWED FROM OUR DRIVEWAY TO THE BODY SHOP.

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TWO PROBLEMS HERE. FIRST ONE IS AN ISSUE WITH THE THROTTLE BODY THAT I NOTICED A FEW YEARS AGO BUT I DON'T REMEMBER THE EXACT DATE I CALLED FORD REGARDING THIS. OCCASIONALLY, ESPECIALLY IN THE HOTTEST DAYS, WHEN I HIT THE GAS TO GET INTO TRAFFIC, MY CAR DOESN'T SPEED UP. IT JUST SITS THERE, WHICH HAS PUT ME IN MANY DANGEROUS POSITIONS WHERE I END UP PULLING UP IN FRONT OF A FAST MOVING CAR, BUT SINCE MINE FAILS TO SPEED UP EVEN IF I PUSH THE GAS PEDAL ALL THE WAY, THOSE CARS END UP ALMOST HITTING ME FROM BEHIND. AFTER ABOUT 5 SECONDS IT FINALLY TAKES OFF, SPINNING THE TIRES AND AGAIN PUTTING MYSELF AND OTHER DRIVERS AT RISK OF BEING HIT. THIS HAPPENS MORE OFTEN WHEN MY CAR IS ON A DOWNHILL STOP SIGN A FEW BLOCKS DOWN MY STREET WHERE I CAN ONLY GO LEFT OR RIGHT. I MERGE INTO TRAFFIC, BUT MY CAR JUST ROLLS INTO THE STREET WITH NO POWER IN THE GAS PEDAL FOR ABOUT 3-5 SECONDS. I NOTIFIED FORD AFTER GOING ONLINE TRYING TO FIGURE OUT WHAT IS WETTING WITH MY CAR, AND FINDING OUT THAT THERE IS A KNOWN ISSUE WITH CERTAIN 2012 MODELS, INCLUDING MY CAR BASED ON THE VIN #. THEY ASKED ME TO TAKE MY CAR TO A DEALER BUT SAID THEY WOULD NOT BE RESPONSIBLE FOUR ANY OUT OF POCKET CHARGES. THE DEALER SAID THEY NEEDED AN OFFICIAL LETTER FROM THE MANUFACTURER IN ORDER TO NOT INCUR ANY FEES. BUT NEITHER FORD OR CARMAX EVER NOTIFIED ME WITH ANY ACTUAL DOCUMENTATION, WHICH MADE ME WEARY TO TAKE MY CAR TO THE DEALER. THE SECOND ISSUE IS THAT I HAVE NOTICED A GASOLINE SMELL IN MY CAR FOR ABOUT 2 YEARS NOW, IT'S VERY RANDOM AND HAPPENS ABOUT ONCE OR TWICE A MONTH. I ATTRIBUTE IT TO DRIVING PAST A GAS STATION OR A SEMITRUCK ON THE HIGHWAY OR JUST NORMAL FOR CARS TO SMELL OF GASOLINE SOMETIMES. THE SMELL ONLY SEEMS TO LAST ABOUT 30 SECONDS.

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THE THROTTLE BODY STOPPED WORKING SUDDENLY WHILE DRIVING ON THE HIGHWAY. I LOST ALL ACCELERATION IN A BUSY TRAFFIC SITUATION. LUCKILY I WAS ABLE TO COAST THE VEHICLE SAFELY OFF THE HIGHWAY.

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RECALL 16V-777 INITIAL COMMUNICATION 2017 HAVE CALLED DEALERSHIP AS WELL AS FORD DIRECT. NO PARTS AVAILABLE AND CANNOT ADVISE WHEN THEY MAY BE.

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NICK ABRAHAM FORD ELYRIA (1115 E BROAD ST, ELYRIA, OH 44035, (440) 366-3673) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SMITH CAIRNS FORD LINCOLN, 900 CENTRAL PARK AVE, YONKERS, NY 10704, (914) 377-8100) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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IN MOTION - CHECK ENGINE LIGHT CAME ON, REPLACED 02 SENSOR UPSTREAM. GETTING 8 MPG AFTERWARDS. TOOK IT BACK TO SERVICE DEPT AND NO CODES PRESENT, LIVE DATA SHOWED PURGE SOLENOID WOULD STICK OPEN SOMETIMES, REPLACED SOLENOID, NOW GETTING 12 MPG, MORE RATTLE NOISE IN THE CATALYTIC CONVERTER; $700.00 AND NO BETTER THAN IT WAS.

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER ELK GROVE FORD (9645 AUTO CENTER DR., ELK GROVE, CA 95757, 916-478-7000) STATED THAT THE PART WAS UNAVAILABLE AND WAS UNABLE TO VERIFY WHEN THE PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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RECALL IN DECEMBER OF 2017, PARTS NOT AVAILABLE AND DEALER HAS NO IDEA WHEN PARTS WILL BE AVAILABLE

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WHILE THIS VEHICLE HAS HAD AN ACTIVE RECALL NOTICE SINCE JANUARY 2018, THE LOCAL FORD DEALERSHIP HAS BEEN UNWILLING/UNABLE TO SECURE THE PART TO CORRECT THE PROBLEM IN THE FUEL DELIVERY MODULE. RECALL NOTICE 16S41 / NHTSA 16V-777

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BABBITT FORD LINCOLN, 11 N VERDE ST, FLAGSTAFF, AZ 86001, (928) 7745-063) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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WHILE DRIVING, EVERYTHING CUT OFF. I COULD NOT ACCELERATE, THE POWER STEERING TURNED OFF, AND I HAD TO TRY AND SAFELY PULL OVER. LUCKILY, EACH TIME I WAS IN A POSITION WHERE I COULD PULL OVER SAFELY. RESTARTED THE VEHICLE AND EVERYTHING SEEMED NORMAL. THIS IS EXTREMELY SCARY AND UNBELIEVABLY DANGEROUS!!! PLEASE FORD, DO SOMETHING ABOUT THIS! HAVE TAKEN IT IN FOR SERVICE AND NO CODE CAN BE FOUND AND EVERYTHING PASSES THE DIAGNOSTIC TESTS. WHAT CAN BE DONE??

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FLOOD FORD LINCOLN, 21 WOODRUFF AVE, NARRAGANSETT, RI 02882, (401) 515-2700) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PART WAS TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) IN DECEMBER OF 2017. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE TO COMPLETE THE RECALL REPAIR. THE MANUFACTURER COULD NOT CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC SINCE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V770000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER FIVE MONTHS AGO. THE DEALER (SANDERSON FORD, 6400 N 51ST AVE, GLENDALE, AZ 85301) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE STALLED. ADDITIONALLY, WHILE DRIVING 25 MPH, THE VEHICLE SHOOK AND STALLED AND THE WRENCH WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TYLER FORD (2626 S SOUTHWEST LOOP 323, TYLER, TX 75701) AND BILL MCRAE FORD LINCOLN (1511 E RUSK ST, JACKSONVILLE, TX 75766 903-586-2241) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2018. THE CONTACT SPOKE WITH GILLESPIE FORD (18834 GRAND AVENUE, LAKE VILLA, IL 60046, (847) 244-9500) SEVERAL TIMES REQUESTING INFORMATION ON PART AVAILABILITY. THE DEALER STATED THAT PARTS WERE UNAVAILABLE; HOWEVER, THE MANUFACTURER INFORMED THE CONTACT THAT THE PART WAS AVAILABLE FOR THE RECALL REPAIR. WHEN THE FUEL TANK WAS FILLED, THE VEHICLE EMITTED A FUEL ODOR WHILE PARKED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. PARTS DISTRIBUTION DISCONNECT. *TT

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SINCE JAN. 2018, WHEN I RECEIVED MY RECALL NOTICE, AND DESPITE MULTIPLE COMPLAINTS TO MY FORD DEALER AND FORD CUSTOMER SERVICE, FORD HAS NOT SUPPLIED THE PARTS TO FIX MY RECALL. THEY HAVE NO SOLUTION AND NO EXPLANATION OF A REASONABLE TIME FRAME THAT I CAN HAVE THIS REPAIR DONE! SIMPLY UNACCEPTABLE!! MY FUEL MODULE MAY CRACK AND CAUSE A FIRE!!!!

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V77000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER SIX MONTHS AGO. THE DEALER (COURTESY FORD LINCOLN, 1313 NE 122ND AVE, PORTLAND, OR 97230) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECENTLY RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HIM THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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2012 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO FUEL DELIVERY MODULE SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

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TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED AUTO NATION FORD MARIETTA AT 770-674-6077 (LOCATED AT 860 COBB PKWY SE, MARIETTA, GA 30060) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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