What 394 owners told NHTSA about the 2012 Fiat 500 Bev

LIGHT CHECK ENGINE AND POWER TRAIN.

NHTSA ODI 10920408

MANUAL CLUTCH RECALL RECEIVED JUNE 2016. PER ONLY RHODE ISLAND DEALER, FIAT STILL HAS NOT PROVIDED THE REPAIR PARTS AS OF OCTOBER 27, 2016. SERIOUS SAFETY ISSUE AS CLUTCH CONTINUES TO STICK OR NOT RETURN UNPREDICTABLY IN MOVING TRAFFIC SITUATIONS. FIVE MONTHS HAVE PASSED SINCE RECALL AND MANUFACTURER HAS FAILED TO REMEDY. NHTSA SHOULD IMPOSE A SERIOUS AND EXEMPLARY FINE AND OTHER PENALTY. RECALL IS S34 / NHTSA 16V-302. PLEASE RESPOND TO ME AT [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10919313

RECALL S34/NHTSA 16V-302 WAS ISSUED IN JUNE BUT NOW WE ARE IN OCTOBER AND THE LOCAL FIAT DEALER (FRONTIER DODGE CHRYSLER JEEP IN LUBBOCK, TEXAS) HAS NOT YET REPAIRED THE DEFECT.

NHTSA ODI 10919681

TL* THE CONTACT OWNS A 2012 FIAT 500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V302000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10918918

TL* THE CONTACT OWNS A 2012 FIAT 500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V302000 (POWER TRAIN). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/11/2017*CT

NHTSA ODI 10918909

THERE HAS BEEN AN OPEN RECALL FOR A CLUTCH PROBLEM SINCE JUNE. ALMOST 5 MONTHS LATER AND FIAT HAS NO UPDATE ON THE PARTS.

NHTSA ODI 10918949

TL* THE CONTACT OWNS A 2012 FIAT 500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V302000 (POWER TRAIN) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10918639

WE RECEIVED NOTICE IN JULY FROM FIAT STATING THAT THERE WAS A RECALL FOR THE CLUTCH ON MY HUSBAND'S CAR. IT ALSO STATED THAT THE PART WASN'T AVAILABLE YET. ON SUNDAY, OCTOBER 16TH, THE CLUTCH GOES OUT ON MY HUSBAND'S CAR. WE HAVE IT TOWED TO THE FIAT DEALERSHIP. THE DEALERSHIP TELL US "WE DO NOT GIVE OUT LOANERS, WE DON'T HAVE THE PART TO FIX YOUR CAR AND WE DON'T KNOW WHEN WE WILL GET IT. CALL DODGE ABOUT GETTING A RENTAL CAR." I CALLED AND WAS CONNECTED WITH SOMEONE AT FIAT AND THEY SAID THIS PART WILL NOT BE READY UNTIL "SOMETIME IN NOVEMBER". I ASKED WHAT ARE WE SUPPOSED TO DO FOR A CAR BECAUSE THAT IS 2 TO 3 WEEKS AWAY AND MY HUSBAND NEEDS THIS CAR FOR WORK. SHE STATED SHE WOULD FORWARD IT TO A CASE MANAGER AND THEY WOULD GET BACK TO ME IN 1 DAY. THEY CALLED ON TUESDAY AND SAID "WE AREN'T GIVING OUT RENTALS ON THIS RECALL BUT SAVE YOUR RECEIPTS AND AFTER IT IS FIXED MAYBE WE WILL REIMBURSE YOU AFTER WE REVIEW IT." HOW IS THIS FAIR? IT ISN'T OUR FAULT THE PART WASN'T AVAILABLE OR WE WOULD HAVE REPLACED IT. MY HUSBAND'S CAR IS STILL UNDER THE 50,000 MILE WARRANTY SO WHY CAN'T THEY JUST PUT IN A NEW CLUTCH AND THEN REPLACE THE RECALL PART ONCE IT COMES IN? WE DO NOT HAVE THE INCOME TO PAY FOR A RENTAL CAR FOR THE NEXT 2 TO 3 WEEKS BUT WE ARE HAVING TO CHARGE IT JUST SO MY HUSBAND CAN GET TO AND FROM WORK. IF THERE ISN'T A FIX FOR OUR CAR, THEN WHAT IS OUR REMEDY? AT THE MOMENT, IT IS SITTING UP AT THE CAR LOT UNTIL A PART COMES IN. I CALLED YESTERDAY TO TALK TO OUR CASE MANAGER ABOUT THIS AND I HAVEN'T RECEIVED A CALL BACK. HER NAME IS [XXX] AND OUR CASE # IS [XXX]. WHAT DO WE DO? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10917518

I HAVE HAD TO TAKE MY VEHICLE TO KEN GARFF FIAT AT 198 E 500 S IN SALT LAKE CITY UTAH IN ORDER TO GET THE CLUTCH FIXED THE CLUTCH WENT OUT AT 179840 MILES AND NOW I AM BEING CHARGED $925.00 TO REPLACE THE CLUTH. I AM ALSO BEING TOLD THAT THERE IS NO RECALL FOR THE PART ON MY CLUTCH WHEN I KNOW THERE IS AND THAT I MUST REPLACE THE WHOLE CLUTCH I AM ALSO BEING TO TOLD THAT MY STEERING COLUM IS BROKEN HOWEVER AS OF TODAYS DAY NO ONE MECHANIC AT KEN GARFF FIAT HAS DRIVEN THE VEHILCE. I HAVE ALSO BEEN GIVEN A LOANER VEHILC TO DRIVE FROM KEN GARFF FIAT I JUST I WANT MY VEHILCE AND I WANT IT WORING PROPERLY AND I WANT IT TO PASS SAFETY AND EDMISSONS BEFORE THE VEHICLE IS RELEASED TO ME I HAVE CONTACTED CHYSLER AT 888-242-6342 OVER 387 TIMES SINCE 2013 CHYSLER HAS BEEN UNWILLING TO INTERVENE I AM CONCERNED ABOUT THE SAFTEY OF MYSELF AND MY 14 YEAR OLD CHILD IN THIS VEHILCE. MY CAR HAS BEEN AT KEN GARFF FIAT SINCE 10-03-2016 AND AS OF TODAYS DATE 10-19-2016 THE WORK IS STILL NOT COMPLETE!

NHTSA ODI 10917242

TL* THE CONTACT OWNS A 2012 FIAT 500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V302000 (POWER TRAIN) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10915387

PARKED MY 2012 FIAT 500 IN OUR OUTDOOR PARKING SPACE. I OPENED MY DRIVER SEAT DOOR AND GOT OUT SHUT MY DOOR AND TURN TO GO. I THAN HEARD A LOUD POP/ BANG AND TURN TO SEE MY AIR BAGS SIDE CURTAIN AND SEAT AIR BAG HAD DEPLOYED. MY GIRLFRIEND WAS IN PASSENGER SEAT WHEN THEY DEPLOYED. THE CAR WAS PARKED AND IGNITION/ ENGINE WAS OFF WITH KEYS OUT. THERE WAS NO REASON FOR THE DEPLOYMENT OF AIR BAGS. I WAS NOT INJURED BUT MY GIRLFRIEND HAS HEARING ISSUES. WE HAVE HAD NO HELP FROM THE FIAT DEALERSHIP.

NHTSA ODI 10915150

ONLY HAVING 25,000 MILES ON CAR, DRIVING DOWN THE INTERSTATE AND HAD TO SLOW DOWN FOR STANDING TRAFFIC. I APPLIED MY CLUTCH AND THE CLUTCH PEDAL GOT STUCK TO THE FLOOR AND DID NOT WANT TO RETURN TO THE TOP. IT HAS DONE IT MULTIPLE TIMES SINCE THEN. FCA HAS A RECALL ON THIS BUT DOES NOT INCLUDE THE ABARTH VERSION OF THE 500. JUST BARELY OUT OF MY WARRANTY AND THIS IS A KNOWN PROBLEM THAT FCA IS JUST IGNORING.

NHTSA ODI 10914924

TL* THE CONTACT OWNS A 2012 FIAT 500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V302000 (POWER TRAIN) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10913895

TL* THE CONTACT OWNS A 2012 FIAT 500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V302000 (POWER TRAIN) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/05/2017*CT THE CONSUMER STATED THE RECALL WAS COMPLETED. UPDATED 02/27/17.*JB

NHTSA ODI 10913790

TL* THE CONTACT OWNS A 2012 FIAT 500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V302000 (POWER TRAIN); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10911141

TL* THE CONTACT OWNS A 2012 FIAT 500. WHILE ATTEMPTING TO SWITCH GEARS AT 25 MPH, THE CLUTCH MADE A LOUD ABNORMAL SOUND WITHOUT WARNING. THERE WERE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. IT WAS DIAGNOSED THAT THE CLUTCH, DISK PRESSURE PLATE, BEARING, AND BRAKE SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V302000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 179,440.

NHTSA ODI 10910796

TL* THE CONTACT OWNS A 2012 FIAT 500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V302000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10910424

TL* THE CONTACT OWNS A 2012 FIAT 500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V302000 (POWER TRAIN); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE ATTEMPTING TO CHANGE GEARS WHEN TURNING THE VEHICLE AROUND, IT STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10910053

TL* THE CONTACT OWNS A 2012 FIAT 500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V302000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10908266

I PULLED INTO A PARKING LOT, GOT ON THE BRAKES, PUT THE CAR IN PARK HOWEVER THE CAR WAS REGISTERING IN REVERSE. BEFORE I KNEW IT, THE CAR WAS GOING BACKWARDS AND I WAS MOVING TOWARD PASSING TRAFFIC BEHIND ME. I CUT THE CAR OFF TO STOP IT FROM GOING INTO TRAFFIC. THE CARS GEARBOX WOULD NOT SHIFT OUT OF PARK. I ATTEMPTED TO START THE CAR AND TRY AND MOVE THE GEARS BUT THE CAR WOULD NOT START. NEEDLESS TO SAY I WAS STRANDED. I CALLED A TOW TRUCK AND WAS ADVISED THAT IS A KNOWN ISSUE WITH FIAT BUT THE DEALERSHIP ACTS AS IF THERE ISNT A RECALL AROUND THIS??? MY CAR IS AN AUTOMATIC BUT THIS SHOULD NOT BE HAPPENING.

NHTSA ODI 10907643

TL* THE CONTACT OWNS A 2012 FIAT 500. WHILE DRIVING 35 MPH, THE CLUTCH FAILED AND THE VEHICLE STOPPED OPERATING. THERE WAS AN UNKNOWN RECALL RELATED TO THE CLUTCH FAILURE. THE VEHICLE WAS TOWED TO A DEALER AND REPAIRED. THE FAILURE MILEAGE WAS 58,927. UPDATED 12/01/16*LJ *TR

NHTSA ODI 10906800

TL* THE CONTACT OWNS A 2012 FIAT 500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V302000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10906292

I CAN NOT GET MY HEADLIGHTS TO SHUT OFF WHEN I CONTACT FIAT AT 888-242-6342 THEY TELL ME THAT IT IS SOME KIND OF UPDATING SOFTWARE CALLED FOLLOW ME 30. I KNOW FOR FACT THAT THIS VEHICLE DID NOT HAVE THIS SOFTWARE AVAILABLE FOR THE 2012 THAT SOFTWARE WAS ONLY USED ON VEHICLES IN 2010 AND FIAT DIDN'T HAVE 5 DEALERSHIPS IN THE ENTIRE UNITED STATES OF AMERICA IF THEY HAD ONE IN 2010. THE SOFTWARE FOLLOW ME WAS ONLY ON FOREIGN FIAT CARS ALSO I KEEP GETTING A LIGHT SAYING TIRE PRESSURE MONITORING IS UNAVAILABLE! WHEN I CALL FIAT I GET POOR CUSTOMER SERVICE I EVEN HAD A LADY CALL ME A CRIMINAL FOR GIVING MY WHOLE VIN # SHE STATED SHE NEEDED TO "MAKE SURE YOU DIDN'T JUST WALK BY THE VEHICLE AND GIVE A VIN # THAT YOU GOT FROM SOMETHING ELSE." I BELIEVE FIAT IS HACKING IN TO VEHICLES IN AN EFFORT TO GET CUSTOMERS TO BRING THE VEHICLES TO KEN GRAFF FIAT 198 E 500 SOUTH SALT LAKE CITY UTAH 84111. I REFUSE TO GO BACK TO THIS CAR DEALERSHIP BECAUSE THEY SEEM TO BE MORE CONCERNED WHITH WHEN AND WHERE I PURCHASED THE CAR AND IF I HAD A CAR NOTE FIAT TRIED TO PRETEND THAT THEY DIDNT HAVE PARTS AVALIBLE AND TO GET ME TO DRIVE A LOANER CAR. I OWN MY CAR! I DONT HAVE A CAR NOTE AND IT SEEMS TO BE ALOT OF FUNNY BUSINESS GOING ON IN REGARDS KEN GRAFF AND CHYSLER FIAT AURBUN HILLS REFUSES TO HELP WITH THE MATTER ALSO THE MILEGAGE SEEMS TO HAVE SLOWED DOWN A WHOLE LOT FOR EXAMPLE IF I DRIVE 20 MILES IT WILL ONLY SHOW 15. I WANT MY CAR TO WORK NOT BE A DANGER TO MY CHILD AND MYSELF MY CAR NOW HAS 176,000 MILES ON IT!

NHTSA ODI 10905668

TL* THE CONTACT OWNS A 2012 FIAT 500. WHILE DRIVING 25 MPH AND ATTEMPTING TO SWITCH GEARS, THE CLUTCH FRACTURED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V302000 (POWER TRAIN); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10905888

THE CAR EXPERIENCED A SUDDEN CLUTCH FAILURE WHILE DRIVING ON HIGHWAY. THIS RESULTED IN A VERY DANGEROUS SITUATION AS THE CAR NO LONGER HAD POWER, AND STOPPED ON A SECTION OF HIGHWAY WITH NO SHOULDER SPACE. THE CLUTCH WAS REPAIRED AT MY COST IN MAY 2016 (PRIOR TO THE RECALL ANNOUNCEMENT, NHTSA RECALL NUMBER: 16V-302), AND AN ONLINE REIMBURSEMENT REQUEST WAS MADE TO FIAT IN JULY 2016 (AFTER THE RECALL ANNOUNCEMENT). I CHECKED THE STATUS OF MY REIMBURSEMENT REQUEST IN SEPTEMBER, AND WAS TOLD "FROM WHAT I AM SHOWING ON THE FILE IT STILL HAS NOT BEEN REVIEWED AS THE PARTS FOR THE RECALL ARE NOT AVAILABLE AT THIS TIME. ONCE THE PARTS DO BECOME AVAILABLE FOR THE RECALL THEN THE FILE WILL BE REVIEWED FOR THE REIMBURSEMENT PROCESS." MY COMPLAINT IS THAT I HAVE ALREADY REPAIRED THE AUTOMOBILE, SO AVAILABILITY OF PARTS IS IRRELEVANT, FIAT IS SIMPLY STALLING REIMBURSEMENT OF THE REPAIR COST.

NHTSA ODI 10905483