What 375 owners told NHTSA about the 2012 Dodge Journey

The contact owned a 2012 Dodge Journey. The contact stated that upon her daughter starting the vehicle, an abnormal popping noise was emitted from the vehicle without warning. The vehicle caught fire as the contact's daughter exited the vehicle. The fire department was called to the scene of the incident, where they extinguished the fire. No injuries were reported, and a police report was not filed. A corner of the contact's home caught fire, melting the home's siding. Two other vehicles also caught fire, which melted the front ends of those vehicles. The vehicle was towed to an independent tow yard, where the vehicle was destroyed. Neither the dealer nor the manufacturer had yet been notified of the failure. Upon investigation, the contact discovered that there was a recall on the vehicle for NHTSA Campaign Number: 15V431000(Engine and Engine Cooling). The failure mileage was unknown.

NHTSA ODI 11716777

March 10th 2023 . Driver side door panel Caught on fire. The panel has was replaced by National Auto Sales 3 times. It renders me (the owner) of 2012 dodge journey not to able to open the driver side door & all the windows. I think this is very dangerous & a safety issue.

NHTSA ODI 11569624

The electrical is so messed up the battery drains within hours, I have shorts in all aspects of this car(Bluetooth, navigation, clicking relays nonstop, heat goes out intermittently, power switches on doors. I saw my headlights surging in power in the middle of nowhere, they would get bright, then go dim, then a battery icon illuminated on my dashboard before my car downshifted so hard I almost lost control of the car. The dealer replaced my motor mounts and my alternator, after calling to say my battery is bad and then turned around and said it wasn’t. Not to mention my brakes locked up in a little rain and I couldn’t stop crashing through a wall. Replaced my rear light turning bulb and it exploded with fire when I went to change it. The suspension is horrible and I am pretty sure my cv axles are all broken. Everything keeps breaking. Lifter Taps intermittently, rough idling and hard shifting. Key fob doesn’t start car or is recognized with fresh batteries in it. When I jump start it sometimes the horn goes off for a minute. The reverse camera goes out for days and randomly comes on again. Under the hood feels so extremely hot and for some reason it doesn’t register as overheating. Even when I check fluids and for the coolant levels are low for some reason. There is an actuator That constantly is going off under the dash. Airbags didn’t deploy when i hit the wall at all. The limp mode has come on and gone off a few times. Only codes I have is for tps and an outdoor ambient temperature sensor that says it’s either negative 40 degrees or 122 degrees. Which won’t let me clear nor allow me to remote start. Warranty is gone and when you take the fuse box cover off under the hood(just the cover) it goes haywire shaking and lights all over the dash and I have to shut the car off. Yes somebody please inspect this vehicle. The absolute worst vehicle I owe 12k on and I can’t afford to fix all of this that’s shutting down at the same time

NHTSA ODI 11553890

ON THE FREEWAY, CAR HYDROPLANED AND HIT CONCRETE TEMPORARY DIVIDER TWICE. ONCE IN THE BACK AND THEN THE FRONT AND SIDE OF THE CAR. CAR CROSSED THREE LANES AND FORCIBLY LANDED ON EDGE OF FREEWAY.

NHTSA ODI 11390608

ENGINE LIGHT MULTIPLE TIMES- EMISSIONS CONTROL - FOUND ONLINE BUT DID NOT RECEIVE A RECALL: IN AFFECTED CARS, FCA WILL REPLACE THE CATALYTIC CONVERTER AND UPDATE SOFTWARE FOR THE POWERTRAIN CONTROL MODULE — THAT IS, YOUR CAR’S PRIMARY DRIVETRAIN COMPUTER. FCA WILL RECYCLE THE OLD CATALYTIC CONVERTER TO REMOVE THE PRECIOUS METALS COMMON IN SUCH DEVICES, A USUAL PRACTICE. “OBVIOUSLY THE CATALYTIC CONVERTER, THAT’S THE BIGGEST PART OF THIS,” CHERNOBY SAID. THE REPLACEMENT CONVERTER HAS A “DIFFERENT MIXTURE OF PRECIOUS METALS … TO BE LESS SUSCEPTIBLE TO SULFUR IN THE FUEL,” HE ADDED. DUE TO THE NUMBER OF REPLACEMENT CATALYTIC CONVERTERS NEEDED, THE AUTOMAKER IS RECALLING CARS IN WAVES. MODEL-YEAR 2011 CARS: FIRST QUARTER OF 2019 MODEL-YEAR 2012 CARS CHRYSLER'S NUMBER FOR THIS RECALL IS T47 CHRYSLER'S NUMBER FOR THIS RECALL IS S08 CHRYSLER'S NUMBER FOR THIS RECALL IS R61 CHRYSLER'S NUMBER FOR THIS RECALL IS R32

NHTSA ODI 11388246

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THERE WAS AN ABNORMAL SMOKE ODOR COMING FROM THE DRIVER'S SIDE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO TIRES PLUS DEALER (610-616-5256, LOCATED AT 820 BALTIMORE PIKE, SPRINGFIELD, PA 19064) WHERE THE TECHNICIAN REPLACED THE CALIPERS AND ROTORS. THE CONTACT STATED THAT PREVIOUSLY THE VEHICLE HAD BEEN TAKEN TO THE JEFF D'AMBROSIO DODGE CHRYSLER JEEP DEALER (484-364-3777, LOCATED AT 1221 E LANCASTER AVE, DOWNINGTOWN, PA 19335) WHERE THE TECHNICIAN DIAGNOSED AND REPLACED THE ROTORS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.

NHTSA ODI 11299778

I HAD A ABS LIGHT AND ESC LIGHT APPEAR, PULLED INTO GAS STATION. APPROACHED THE FUEL PUMPS AND PRESSED THE BRAKES AND SLID ON THE ICY PAVEMENT (SNOWY MICHIGAN) INTO THE GAS PUMP PROTECTORS MADE OF CONCRETE. COULDN'T CONTROL THE VEHICLE @~8MPH SLIGHTLY TURNED APPROACHING A GAS PUMP ON WET/ICY CONCRETE.

NHTSA ODI 11174999

MY CAR WAS IN AN ACCIDENT ON THE HIGHWAY GOING 60MPH REAR ENDED ANOTHER VEHICLE AND THE AIR BAGS DID NOT DEPLOY.

NHTSA ODI 11156994

MY ELECTRICAL SYSTEM TOTALLY FAILED ON MY 2012 DODGE JOURNEY, I HAVE HAD OVER 20 FIRES UNDER HOOD OF THIS DODGE JOURNEY I HAVE TAKEN THE CAR OVER AND OVER TO THE DEALERSHIP OVER A 4 YEAR PERIOD THEY SAY THE DODGE TOLD THEM NOT TO REPAIR THE CAR, SO ON 2/28/2018 THE 2012 DODGE JOURNEY WAS TOTALED BY FIRE, THE TOTAL CAR BLOW UP UNDER THE CAR WHEN THE ELECTRICAL SYSTEM FAILED THE CONVERTER FILL WITH GAS ME AND MY FAMILY NEARLY DIED THAT DAY TO THIS PRESENT DAY THERE HAS BEEN NOTHING DONE ABOUT THESE PROBLEMS BEFORE THIS HAPPENED THE WIPER , THE RADIO , EVERYTHING WOULD TURN ON WITHOUT A SWITCH BEENING TURNED ON......I NEARLY HAD A HEAD ON THAT DAY 2/28/2018 BECAUCE I HAD LIMITED STEERING AND BRAKES WHEN THE CAR BLOW UP , CAN SOMEONE AT THIS AGENCY HELP WITH ANYOF THESE PROBLEMS, ALSO THERE WAS SERIOUS PERSONAL INJURIES THAT DAY AS WELL.. PLEASE REPLY, I HAVE FOUND A LOT OF OTHER PEOPLE ONLINE WITH THE SAME PROBLEMS , ALWAYS 2012 -2013 DODGE JOURNEYS WITH 2.4 LITER ENGINES PLEASE HELP.....

NHTSA ODI 11120381

AN ACCIDENT WAS REPORTED ON 11/16/2017, THIS YEAR. COULD IT BE TO THE AIR BAG DID NOT DEPLOYING AS AN FIRE-HYDRANT WAS STRUCK TEARING OFF THE PASSENGER SIDE OF THE SUV AND PERMANENTLY DAMAGING THE ENGINE CRADLE WAS TORN FROM THE MOTOR...UPDATED 12/13/17 *BF *BF *TR

NHTSA ODI 11048833

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 20 MPH, THE WINDSHIELD WIPERS ACTIVATED, THE VEHICLE LIGHTING SUDDENLY ILLUMINATED, AND A BURNING ODOR WAS PRESENT. THE VEHICLE SHUT OFF AND WAS TOWED TO THE DEALER (SIMI VALLEY DODGE LOCATED IN SIMI VALLEY, CA) WHERE IT WAS DIAGNOSED THAT A WIRE HARNESS CAUGHT ON FIRE AND MELTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000. ...UPDATED 11/15/17 *BF UPDATED 9/7/18*JB

NHTSA ODI 11024681

DODGE RECALL 2011-2015 2012 DODGE JOURNEY PURCHASED MARCH 25 2017 - TOTAL LOSS AS OF APRIL 24TH 2017 ENGINE BLEW DURING A REVERSE

NHTSA ODI 11011324

TL* TAKATA RECALL. THE CONTACT OWNED A 2012 DODGE JOURNEY. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO THE DRIVER SIDE OF ANOTHER VEHICLE. THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED BRUISING FROM THE SEAT BELT RESTRAINT AND AIR BAG, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A REPAIR CENTER, INVESTIGATED THE CRASH, AND DETERMINED THAT THE BRAKE SYSTEM MAY HAVE BEEN FAULTY PRIOR TO THE CRASH. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V431000 (ENGINE) AND 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AFTER THE CRASH OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE CRASH AND WAS TO INVESTIGATE THE BRAKE FAILURE AND AIR BAG DEPLOYMENT. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE MANUFACTURER. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS NOT AVAILABLE. - (RECALL RELATED INCIDENT) TS

NHTSA ODI 10949070

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE THE VEHICLE WAS AT A COMPLETE STOP, SMOKE APPEARED UNDERNEATH THE HOOD WITHOUT WARNING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,026. (RECALL RELATED INCIDENT) TS

NHTSA ODI 10946193

I HAVE HAD 5 ENGINE FIRES ,IN THE LAST 8 MONTHS, THE FOAM INSIDE THE ENGINE COVER MELTS ,CAUSING TOXIC FUMES TO COME IN SIDE THE DODGE JOURNEY,YOU CAN NOT USE THE HEATER OR A/C BECAUSE YOU WILL LOOSE YOU BREATH, I LMOST HAD A DEATH OCTOBER 23,2016 IN THIS 2012 DODGE JOURNEY, DUE TO TOXIC MELTING FOAM, .. DODGE WILL NOT DO ANYTHING TO FIX THE PROBLEM, ALSO PLEASE REFER TO COMPLIANT #10915935 NHTSA,PLEASE HAVE SOME ONE CALL OR E MAIL ME , IKNOW THST I WILL LOSE MY JOURNEY SOON DUE TO FIRE.....

NHTSA ODI 10918867

ENGINE COVER CHATCHES FIRE, I HAVE TAKEN THIS 2012 DODGE JOURNEY TO THE DEALERSHIP 23 TIMES, THE DEALERSHIP REPLACED THE COVER , NOW THE NEW COVER HAS BEEN ON FIRE, I WAS TOLD THAT ,THEY -THE DEALER SEVICE DEPT DON'T KNOW WHY THE COVER KEEPS TRYING TO BURN,THIS IS A 2.4 LITER 4CYL ENG, I NEED HELP, BEFORE THIS JOURNEY TOTALLY BURNS..........

NHTSA ODI 10915935

IN AN ACCIDENT ON ACCESS RD OF IH 35 AND A CAR ON A SIDE STREET DID NOT STOP AT THE STOP SIGN THEY WENT THROUGH IT AND T BONED ME . THE WHOLE PASSENGER SIDE OF THE CAR WAS DAMAGED. MY DAUGHTER WAS IN THE PASSENGER SIDE OF THE CAR AND NEITHER OF THE CURTAIN AIR BAGS DEPLOYED.

NHTSA ODI 10910556

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE THE VEHICLE WAS AT A COMPLETE STOP, SMOKE EMITTED FROM UNDERNEATH THE HOOD. THERE WERE NO FLAMES VISIBLE. THE ENGINE WAS TURNED OFF. AFTER RESTARTING, THE VEHICLE WAS DRIVEN WITH CAUTION. THE VEHICLE WAS TAKEN TO THE DEALER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10881269

TL* THE CONTACT OWNED A 2012 DODGE JOURNEY. WHILE DRIVING 15 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE ON THE PASSENGER SIDE. THE CONTACT'S VEHICLE FLIPPED OVER. THE AIR BAGS DEPLOYED. THERE WERE TWO INJURIES SUSTAINED THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW YARD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,523.

NHTSA ODI 10850394

VEHICLE WAS TRAVELING ON A SIDE STREET AND WAS STRUCK BY ANOTHER VEHICLE ON THE LEFT SIDE JUST IN FRONT OF THE REAR WHEEL CAUSING IT TO SPIN AND ROLL. AS YOU CAN TELL BY THE PICTURES ATTACHED THE SIDE CURTAIN AIRBAGS DID NOT DEPLOY EITHER AT THE TIME OF INITIAL IMPACT FROM THE OTHER CAR HITTING THE SIDE OF OUR VEHICLE, NOR DID IT DEPLOY WHEN THE VEHICLE ROLLED ON IT'S SIDE AND ROOF. OUR CONCERN IS WHY?

NHTSA ODI 10825650

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE COMING TO A STOP, THE BRAKES FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, AN ON COMING VEHICLE CRASHED INTO THE PASSENGER SIDE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED BUT THE CONTACT DID NOT KNOW THE CAUSE OF THE FAILURE. THE VIN WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

NHTSA ODI 10816601

MY HUSBAND AND I WERE TRAVELING UP OUR HILL ON FROM OUR HOUSE. IT IS VERY STEEP, LIKE CRESTING THE TOP OF A ROLLERCOASTER. ONCE WE WERE AT THE TOP COMING OVER THE TOP OUR BRAKES GAVE OUT. MY HUSBAND KEPT PUSHING THEM TO THE FLOOR AND STILL NOTHING WORKED. WE HAD TO ROUND A BAD CURVE TOWARDS THE BOTTOM AND HAD TO SWERVE TO AVOID HITTING A CAR COMING UP THE ROAD. IN DOING SO MY HUSBAND TRIED TO KEEP CONTROL OF THE CAR BUT ENDED UP VEERING OFF THE ROAD INTO SOMEONE'S YARD WHERE WE HIT A TREE HEAD ON THEN SKIDDED ACROSS THEIR DRIVEWAY AND CRASHED THROUGH THEIR PRIVACY FENCE AND LANDED NOSE DOWN INTO THEIR INGROUND SWIMMING POOL. AND AT NO POINT DID OUR AIRBAGS DEPLOY. WE WERE WEARING SEAT BELTS BUT I ACTUALLY HAD TO GO THE LOCAL URGENT CARE FOR HEAD INJURY AND MY HUSBAND IS SEEING A DR FOR BACK INJURY. OUR HEADRESTS HAD A MECHANISM THAT DEPLOYS IN ACCIDENTS. THAT WAS ALL THAT WORKED. THANK GOD NOBODY WAS IN THE POOL BECAUSE THEY WOULD HAVE BEEN KILLED. THE POLICE WERE CALLED AND A REPORT FILED.

NHTSA ODI 10761941

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, SMOKE WAS PRESENT COMING FROM THE REAR PASSENGER SIDE WHEEL. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE BRAKE LINE FAILED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 36,974.

NHTSA ODI 10746653

FIRST WAS THE BACK BRAKES AND RIGHT ROUTER HAVE HAD TO REPLACE IT 3 TIMES SINCE 2012 .. WE WHERE LEAVING A BP WHEN WE WERE HIT ON THE SIDE BACK PASSENGER DOOR AND BACK PANEL SO BAD THE DOOR WAS STUCK AND THE AIRBAGS DID NOT DEPLOY WAS SO SCARED FOR MY KIDS. *TR

NHTSA ODI 10669990

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 65 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR ENDED OF THE CONTACT'S VEHICLE AND NONE OF THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED INJURIES TO THE SHOULDER AND THE PASSENGER SUSTAINED CUTS IN THE HANDS. BOTH REQUIRED MEDICAL ATTENTION AND A POLICE REPORT WAS FILED. THE VEHICLE WAS AWAITING INSPECTION FROM THE INSURANCE COMPANY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 78,000.

NHTSA ODI 10659658