Apr 27, 2023AirbagsCrash1 injury
The contact owned a 2012 Chrysler Town and Country. The contact stated while making a right turn, another vehicle struck the passenger side of the contact's vehicle, causing several damages to both vehicles. All air bags deploy, but the front passenger and driver-side air bags did not deploy. The contact suffered several injuries and sought medical attention. A police report was filed. The vehicle was towed and deemed totally lose by the insurance company. The manufacturer was not contacted. The failure mileage was 138,000.
NHTSA ODI 11519284
Dec 20, 2021AirbagsCrash3 injuries
The contact owns a 2012 Chrysler Town and Country. The contact stated while driving approximately 25 mph when the contact crashed into another vehicle which resulted in none of the air bags deploying. The contact sustained injuries to the knee and head injuries, the contact's daughter which was sitting in the passenger seat sustained a headache, and the contact's son which was seated in the rear driver's side seat sustained a headache and sought medical treatment. A police report was taken and the vehicle was towed to the contact's residence and was towed again to an insurance mechanic. The contact stated no warning lights were illuminated. The manufacturer was not informed of the failure. The failure mileage was approximately 80,901.
NHTSA ODI 11444462
Jun 28, 2021AirbagsCrash2 injuries
During an accident, the front driver side was impacted. My brother was driving, and hit his head on the windshield after air bags failed to deploy. He rear-ended another vehicle on the highway when he was going somewhere around 40-50 MPH. He is handicapped, and therefore was seat belted into his wheelchair in addition to the car seatbelt. It is believed that his chair seatbelt kept him from hitting his head harder or from permeating the windshield. Pictures included below show his van (white) and the vehicle he hit (grey/silver) with the rear end damages.
NHTSA ODI 11422662
May 9, 2016Electrical systemAirbagsBrakesCrash
I GOT INTO A CAR ACCIDENT HIT FROM SIDE MY CAR SUSTAINED OVER 5,000 OF DAMAGE MY CHILDREN AND I WERE IN THE CAR AT THE TIME THE AIRBAGS DID NOT DEPLOY. I REPORTED THIS TO CHRYSLER THEY JUST ADVISED ME TO GO TO DEALER TO HAVE AIRBAGS CHECKED. NEVER OFFERED TO DO ANY FURTHER INQUIRY. CURRENTLY, MY VAN STARTS AT TIMES AND AT OTHERS DOES NOT MY NEW BATTERY WHICH WAS COSTLY CONTINUES TO BE DRAINED I CALLED CHRYSLER THEY SAID IT WOULD COST 145. JUST TO DIAGNOSE THE PROBLEM I DON'T HAVE THAT KIND OF MONEY AVAILABLE TO CHECK THE CAR I SAID TO THE SERVICE DEPT. "YOU KNOW THESE VANS ARE EXPERIENCING THESE PROBLEMS YET YOU STILL CHARGE ME SO MUCH TO HAVE A KNOWN PROBLEM CHECKED?" THEY SAID YES DO YOU WANT TO MAKE AN APT.? OF COURSE I DID NOT.
NHTSA ODI 10864051
Feb 21, 2013Electrical systemAirbagsCrash1 injury
MY HUSBAND AND I PURCHASED A 2012 CHRYSLER TOWN & COUNTRY TOURING VAN ON 8/4/2012 AT YOUR DEALERSHIP. VIN [XXX]. THIS IS OUR 6TH OR 7TH CHRYSLER/DODGE VAN. ON FEBRUARY 7, 2013 AS I WAS APPROACHING THE CVS DRUG STORE SIDE PARKING LOT IN PLYMOUTH WITH MY RIGHT FOOT ON THE BRAKE THE VAN SUDDENLY ACCELERATED AND WENT OVER THE SIDEWALK AND CONTACTED THE BUILDING. THE RESULT WAS SUBSTANTIAL DAMAGE TO THE FRONT END OF THE CAR, $5734.90 AND SOME CRACKED RIBS, BRUISED BREAST BONE AND WHIP LASH LIKE INJURY TO MY NECK. I WAS TAKEN TO THE EMERGENCY ROOM AT PLYMOUTH HOSPITAL BY THE PLYMOUTH FIRE & RESCUE. THEY TOOK X-RAYS AND A CT SCAN. THE PLYMOUTH POLICE INVESTIGATED THE ACCIDENT. THE CVS MANAGER SAID THERE WAS NO DAMAGE TO THE BUILDING. I AM VERY CONCERNED ABOUT WHAT HAPPENED. THIS ALL HAPPENED SO FAST. THE AIR BAGS DID NOT DEPLOY. I AM A GOOD SAFE DRIVER WITH NO MOVING VEHICLE VIOLATIONS. WE HAVE A 2007 CHRYSLER ASPEN PURCHASED NEW AT CARLSON MOTORS IN CONCORD AND A SIMILAR THING HAPPENED TO MY HUSBAND WHEN EXITING A STEEP DRIVEWAY ON WEST SHORE ROAD IN HEBRON. THE ASPEN SUDDENLY ACCELERATED FORWARD BUT SINCE HE WAS BRAKING TO GO DOWN THE STEEP DRIVEWAY, HE WAS ABLE TO STOP IT AND PUT IT INTO NEUTRAL. I FOLLOWED THE ASPEN MY HUSBAND WAS DRIVING DOWN I-93 TO CONCORD HOWEVER THE ASPEN ENGINE SUDDENLY QUIT JUST BEFORE THE SOUTHBOUND REST AREA. HE WAS ABLE TO MAKE IT INTO THE REST AREA AND CALLED FOR A TOW TRUCK TO FINISH THE TRIP TO CONCORD. CARLSON?S HAD THE CAR FOR 2 OR 3 DAYS AND SAID THEY REPLACED A COMPUTER COMPONENT UNDER THE ORIGINAL FACTORY WARRANTY. I AM VERY WORRIED THAT THERE IS SOMETHING THAT GOES WRONG WITH THE "FLY-BY-WIRE" ELECTRONIC ACCELERATOR ON THESE CARS. THINGS DO GO WRONG WITH COMPUTERS! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI 10499593