What 258 owners told NHTSA about the 2012 Chevrolet Impala Eco Eassist

I WAS DRIVING DOWN THE HIGHWAY, GOING ABOUT 60MPH WHEN THE CHECK ENGINE LIGHT CAME ON AND THE CARJUST DIED, IT STARTED TO DECELERATE, I TRIED TO PUSH GAS BUT CAR WOULD NOT GO. LUCKILY TRAFFIC WAS LIGHT AND ABLE TO GET TO THE SIDE OF THE RODE WITHOUT INJURY.

NHTSA ODI 10905489

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE THE VEHICLE WAS STATIONARY, THE PASSENGER SIDE AIR BAG COVER DETACHED FROM THE VEHICLE. IN ADDITION, THE REAR FRAME OF THE VEHICLE WAS RUSTED, THE ENGINE LEAKED TRANSMISSION OIL AND FUEL, AND THE BRAKES MALFUNCTIONED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 20,000.

NHTSA ODI 10899134

ABS LIGHT COMES ON STABILTRAC LIGHT COMES ON BRAKES PULSE AND GRIND ON OCCASION DON'T WANT TO STOP AT TIMES LIKE YOUR ON ICE

NHTSA ODI 10897321

MY CAR IS CURRENTLY IN SOUTH KOREA WITH ME, BECAUSE I'M STATIONED HERE FOR MILITARY PURPOSES. I'M MOVING BACK TO THE STATES AND MY CAR IS SUPPOSED TO SHIP OFF AUGUST 29TH BUT MY CAR CANNOT SHIP WITH A RECALL STATUS THAT READS INCOMPLETE STATUS WITH THE VPC CENTER. NO DEALERSHIP IN KOREA CAN HELP ME WITH THIS ISSUE. MY RECALL ISSUE STATES IF THE KEY RING IS CARRYING ADDED WEIGHT AND THE VEHICLE GOES OFF ROAD OR EXPERIENCES SOME OTHER JARRING EVENT, IT MAY UNINTENTIONALLY MOVE THE KEY AWAY FROM THE "RUN" POSITION. AFTER CALLING THE CHEVROLET DEALERSHIP, I WAS TOLD A CASE WOULD BE OPENED IN MY SITUATION TO ATTEMPT TO CLOSE OUT THE RECALL DUE TO ME HAVING HE VEHICLE THREE YEARS WITH NO ISSUES RELATED TO THIS. IT HAS BEEN A WEEK AND I WAS TOLD THAT I WOULD BE CONTACTED IN TWO DAYS WITH AN ANSWER. CAN SOMEONE HELP ME IN THIS SITUATION SO THAT MY CAR CAN BE SHIPPED BACK TO AMERICA???

NHTSA ODI 10894680

MY CAR IS TRYING TO KILL ME. AT A COMPLETE STOP WHEN I HIT THE GAS THE TRACTION CONTROL COMES ON. MY DASH SAYS SERVICE STABILITRAK , TRACTION CONTROL AND ABS. I MUST TURN OFF THE TRACTION CONTROL TO DRIVE MY VEHICLE. WITH ALL THAT, IF I DRIVE UP HILL IT TURNS THE TRACTION CONTROL ON, THE ABS AND TRACTION CONTROL LIGHT UP AND THE LIGHTS STAY ON. WHEN THE CAR IS RESTARTED ALL THE LIGHTS GO AWAY. TWICE I WAS PULLING ONTO THE HIGHWAY FROM A STOP. THAT SITUATION HAPPENED AND MY CAR DIDNT MOVE. LUCKILY THE CAR WAS ABLE TO MOVE OR ELSE I WOULD HAVE SEVERLY INJURED. THIS HAPPENS WITH MY VEHICLE DAILY. I TOOK MY CAR IN BECAUSE MY ALTERNATOR FAILED. I TOLD THE DEALERSHIP ABOUT A TSB FOR THE ISSUE AND THEY DID NOTHING. IT ALSO HAPPENS A LOT IF IM ACCELERATING WHILE TURNING A CORNER. THE DASH LIGHTS UP LIKE CHRISTMAS LIGHTS.

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VEHICLE WAS STATIONARY. TURNED WHEEL TO THE RIGHT TO BEGIN TO MOVE. HEARD A SNAPPING SOUND AND VEHICLE ONLY MOVED ABOUT 5 FEET AND HAD NO CONTROL OF STEERING. FOUND THE RIGHT TIE-ROD WAS BROKEN. CAR HAS 37000 MILES ON IT.CAR WAS TOWED TO CHEV DEALER FOR REPAIR AND THEY SAID THE STEERING GEAR ALSO NEEDED TO BE REPLACED?? MY COST WAS $1546.19.FOUND A RECALL #12V377000 ON THIS VERY PROBLEM, BUT THE RECALL WAS FOR POLICE CARS ONLY. THIS DOESN'T MAKE SENSE TO ME AND I FEEL MY CAR SHOULD BE INCLUDED IN THIS RECALL. THIS TIE ROD SHOULD NEVER HAVE BROKEN AND I FEEL GM SHOULD ASSUME THE RESPONSIBILITY FOR THIS REPAIR. 2012 CHEV IMPALA.

NHTSA ODI 10893867

ABOUT 8 MONTHS AGO MY 2012 CHEVY IMPALA STARTED CAUSING ISSUES WHEN THE ENGINE LIGHT APPEARED WITH THE REDUCED ENGINE LIGHT. TAKING IT TO A DEALERSHIP, THEY PUT THE COMPUTER ON IT & WERE UNABLE TO DETERMINE WHAT THE CODES WERE RELATED TOO. I THEN SEARCHED GOOGLE FOR ANY ISSUES COMPARING TO MINE AND FOUND SEVERAL COMPLAINS ABOUT THE SAME THING. FOLLOWING THE REPAIRS THAT OTHERS HAVE PERFORMED, I TRIED THE SAME THING WITH NO RESULTS. AT THE MOMENT I AM LOOKING AT REPLACING THE THROTTLE BODY SENSOR WITH THE HOPES THAT IT WILL BE FIXED. THE SAFETY CONCERNS IS THAT MY VEHICLE WILL BE FINE FOR A FEW MINUTES BUT THEN THE REDUCED ENGINE LIGHT APPEARS AND MY CAR WILL CONTINUE AT VERY LITTLE SPEEDS AND THE SHIFTING FROM GEAR TO GEAR WILL GO UP TO 5 AMPS. MY CAR WILL THEN START BUCKING LIKE A HORSE IN THE MIDDLE OF TRAFFIC UNTIL IT STABILIZES AND I'M ABLE TO RUN AT GOOD SPEEDS. MY CAR HAS NOT YET STALLED BUT WITH IT REDUCING SPEEDS IN THE MIDDLE OF TRAFFIC, IT CAUSES SAFETY CONCERNS AS A FAST MOVING CAR CAN COME UP ME AND HIT ME. I HOPE THIS GETS ATTENTION FROM GM AS I HAVE READ THAT SEVERAL OTHERS THAT HAD THE SAME ISSUES. THIS IS MY SECOND MESSAGE FOR THE SAME ISSUES AND I DO NOT RECALL HAVING RECEIVED A RESPONSE FROM MY 1ST COMPLAINT. PLEASE ADVISE WHY GM HAS NOT MADE A RECALL ON THIS ISSUE AND GIVE THEIR CUSTOMER'S A BETTER DRIVING EXPERIENCE. THANK YOU. *TR

NHTSA ODI 10889029

EVERY TIME I TURN WARNING LIGHTS FOR MY STABLIZING SYSTEM AND ABS THEN THE BRAKES STARTS TO LOCK UP SOMETIMES WITH IT ALSO TRACTION CONTROL ALSO TURN ON AND OFF THIS IS EVERY TIME I DRIVE THE CAR HAVE TAKEN IT TO 3 DEALERS NO ONE CAN FIND THE PROBLEM THIS IS EVERY TIME I START THE CAR AND DRIVE ON THE STREETS OR ON THE HIGHWAY.

NHTSA ODI 10885143

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHENEVER THE CONTACT ATTEMPTED TO MAKE A TURN, ESPECIALLY A RIGHT TURN, THE VEHICLE SEEMED LIKE IT WAS SLIDING. THE TRACTION CONTROL AND ABS WARNING LIGHTS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,823.

NHTSA ODI 10875292

THE VEHICLE WOULD NOT STOP AFTER APPLYING BRAKES MADE AWFUL NOISE AND I REAR ENDED A CAR. IT WAS CLEAR, DRY AND SUNNY AT THE TIME AND SHOULD HAVE BEEN ABLE TO STOP. I BELIEVE THE STABILITRAK SYSTEM IS FAULTY. THE TIRE PRESSURE SENSOR HAS NOW STARTED COMING ON SINCE THE CAR ACCIDENT. THE DEALER THAT THE BODY SHOP TOOK THE CAR TO AFTER IT FIXED THE FRONT BUMPER SAID IT'S NOT THE TIRE SENSOR THAT'S BAD.

NHTSA ODI 10873680

I WAS STANDING IN TRAFFIC AND SMOKE START COMING INSIDE THE CAR FROM ENGINE AND THE ENGINE START ON FIRE THE CAR BURN FROM THE ENGINE OUT ??? AND I FOUND THIS INFORMATION ABOUT SAFETY PROBLEMS AND RECALLS ON THIS CAR MODEL ON THE INTERNET ABOUT THIS CAR MODEL AND YEAR HAVE FIRE HAZARD PROBLEMS PLEASE REVIEW AND HELP ME TO FOUND ANY ANSWER THANK YOU *TR

NHTSA ODI 10865454

I WAS HIT BY ANOTHER CAR AT INTERSECTION NEAR REAR DOOR. MY CAR WAS CONSIDERED A TOTAL (NOT WORTH FIXING), AND I WAS TAKEN TO ER HOSPITAL BY AMBULANCE DUE TO SEVER NECK AND SHOULDER INJURIES. RELEASED WITH FRACTURE OF NECK AND FRACTURED RIGHT RIBS. NOT ONE AIR BAG IN FRONT OR BACK RELEASED IN COLLISION. I KNEW SOMETHING WAS WRONG!

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DRIVING 55 MPH ON THE INTERSTATE NOTICED THAT I HADN'T FILLED UP IN A WHILE YET THE FUEL GAUGE STILL READ "COMPLETELY FULL". FILLED UP AT GAS STATION TOOK 3/4 OF A TANK. GAUGE HAS BEEN ALTERNATING BETWEEN FULL AND COMPLETELY EMPTY FOR A MONTH. COULD HAVE RUN OUT OF GAS AT SPEED ON INTERSTATE CAUSING ACCIDENT INTERNET RESEARCH HAS UNCOVERED A FEW INCIDENTS LIKE THAT. CHEVY SUPPORT IS WILLING TO WAIVE THE 50 DOLLAR DIAGNOSTIC FEE BUT WILL NOT COVER REPAIRS. LOCAL GARAGE QUOTED 250 LABOR 160 PART TO REPLACE FUEL GAUGE SENSOR IN THE TANK, BUT FROM ONLINE RESEARCH PAST YEARS HAVE SEEN INSTRUMENT CLUSTER FAILURES IN FUEL GAUGE, SPEEDOMETER AND ENGINE TEMP. CAR HAS 50800 MILES ON IT IS FOUR YEARS OLD AND MAY REQUIRE REPAIRS 400-2K DEPENDING ON WHICH PART IS FAILURE. PREVIOUS GM PRODUCTS HAVE HAD CLASS ACTION LAWSUITS FOR SIMILAR ISSUES. THIS IS A SAFETY ISSUE AS THE GAUGE FAILS AND THE CHECK ENGINE LIGHT TOOK 25 DAYS TO COME ON WITH THE ERROR CODE IN THE 460'S THAT THE SENSOR WAS BAD. CURRENTLY DRIVING VEHICLE WITH BROKEN FUEL GAUGE AND SUBMITTING COMPLAINTS TALKING WITH SUPPORT TO TRY TO GET THEM TO COVER REPAIRS.

NHTSA ODI 10861782

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE ATTEMPTING TO ACCELERATE THE VEHICLE FROM A LOW SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE JERKED WHEN THE BRAKES WERE INDEPENDENTLY APPLIED. IN ADDITION, THE ABS, SERVICE TRACTION CONTROL, SERVICE STABILITY CONTROL, AND MULTIPLE WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIRES CONNECTED TO THE SENSORS WERE FAULTY. THE TECHNICIAN ALSO STATED THAT FURTHER DIAGNOSTIC TESTING WOULD BE NEEDED TO DETERMINE WHAT SPECIFIC PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000.

NHTSA ODI 10861547

GRINDING NOISE FROM FRONT AND MOMENTARY LOSS OF ACCELERATION UPON ACCELERATION FROM STOP. MOST PREVALENT ON LEFT TURN FROM STOP BUT PROGRESSIVELY GETTING MORE FREQUENT ON STRAIGHT OR RIGHT TURNS. DASH TRACTION CONTROL LIGHT ILLUMINATES MOMENTARILY. ORIGINAL DEALER INSPECTION FOUND NO ISSUE. ON STAR DIAGNOSTICS REVEALED NOTHING. ABOVE 5MPH NO SYMPTOMS AT ALL. DEALER WILL REINSPECT NEXT WEEK.

NHTSA ODI 10861072

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR LIGHT TURNED OFF AND ON. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SDM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 85,500. UPDATED 06/21/16*LJ *TR

NHTSA ODI 10860741

WHEN I PURCHASED THIS VEHICLE I HAD A 42 MONTH WARRANTY. SEVERAL MONTHS AFTER MY PURCHASE I NOTICED THAT THE TIRES (ALL 4) WERE DRY ROTTING. SEVERAL MONTHS AFTER THAT THE PASSENGER SIDE HEAD LIGHT WAS FOGGING TO THE POINT IT WAS DIMMING THE HEAD LIGHT. I TOOK THE VEHICLE BACK TO WHERE I PURCHASED THIS AND THE NAME OF THE CHEVROLET DEALER WAS TOM BANNEN AND NOW SERRA CHEVROLET. I COMPLAINED TO GENERAL MOTORS IN MICHIGAN AND THEY TOLD ME TO TAKE THIS BACK TO THE DEALERSHIP. THE CAR WAS TO BE SEEN BY THE SERVICE MANAGER WHICH I DID AND WAS TURNED DOWN AGAIN FOR REPAIRS EVEN WHILE THE CAR WAS STILL UNDER WARRANTY. I THEN FILED A COMPLAINT WITH BBB AND AFTER SEVERAL ATTEMPTS TO RESOLVE THESE ISSUES THE JERK AT SERRA CHEVROLET SAID THAT SERRA CHEVROLET WOULD NOT HONOR ANY WARRANTY THAT WAS GIVEN TO ME BY THE PREVIOUS OWNER, TOM BANNEN. I THINK THAT SERRA CHEVROLET IN MADISON, TN. HAS AND WILL RIP OFF OTHER BUYERS WHO HAD THE WARRANTIES FROM TOM BANNEN. I WILL NEVER PURCHASE ANOTHER GENERAL MOTORS PRODUCT AND TELL ALL MY RELATIVES AND MANY FRIENDS NOT TO BUY FROM THIS RIP OFF ARTIST.

NHTSA ODI 10854583

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING AT VARIOUS SPEEDS AND MAKING A LEFT TURN, THE VEHICLE WOULD INDEPENDENTLY SWITCH TO TRACTION CONTROL MODE. IN ADDITION, AN ABNORMAL SOUND WAS COMING FROM THE BRAKES OF THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WOULD OCCUR INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ABS WIRING HARNESS AND THE WHEEL HUB WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000.

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TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING AT ANY SPEED, THE SERVICE STABILITRAC, SERVICE BRAKE ASSIST, TRACTION CONTROL, AND ABS WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE HUB ASSEMBLY AND SPEED SENSOR CIRCUIT WIRE HARNESS WERE REPAIRED; HOWEVER, THE FAILURE RECURRED CONSTANTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

NHTSA ODI 10853511

WHEN BACKING OUT OF PARKING SPACE TURNING RIGHT AND THEN TURNING LEFT, IT SOUNDS LIKE GRINDING METAL AND THE CAR STARTS JERKING UNTIL THE WHEELS ARE TURNED STRAIGHT AND THEN IT'S OK AGAIN IT IS REALLY LOUD. I TOOK IT TO THE DEALER BUT IT WOULDN'T DO IT FOR THEM.

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TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING 50 MPH, THE VEHICLE JERKED. IN ADDITION, THE CHECK ENGINE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

NHTSA ODI 10850781

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL NOISE WAS HEARD COMING FROM THE STEERING WHEEL. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 10849971

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT FUEL INJECTORS 1, 3, AND 5 MALFUNCTIONED AND FUEL TRAVELED STRAIGHT THROUGH THE EXHAUST SYSTEM. THE CONTACT NOTICED A FUEL ODOR COMING FROM THE REAR EXHAUST. THE DEALER DIAGNOSED THAT INJECTOR PORTS 1, 3, AND 5 NEEDED TO BE REPLACED. THE CONTACT WAS ADVISED NOT TO DRIVE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,168.

NHTSA ODI 10837671

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE HESITATED WHILE ATTEMPTING TO ACCELERATE. THE STABILITRAK WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT WHEEL BEARING AND HUB ASSEMBLY CAUSED THE FAILURE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED FOR THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.

NHTSA ODI 10824236

WHEN A WINDOW IS ROLLED DOWN IN THE VEHICLE THERE IS A HORRIBLE VIBRATION INSIDE OF THE CAR THAT ACTUALLY CAUSES A HEADACHE. EVEN IF WE ROLL DOWN TWO IT DOESN'T HELP.

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