What 258 owners told NHTSA about the 2012 Chevrolet Impala Eco Eassist

THE FIRST TIME WAS IN DEC. 2013. EVERYTIME I BACKED UP I HEARD A CLUNK. I TOOK IT TO THE DEALERSHIP AND WAS TOLD IT WAS A BAD RIGHT REAR WHEEL HUB. I WAS IN LUCK BECAUSE IT WAS COVERED BY MY EXTENDED WARRANTY MINUS THE 100.00 DEDUCTIBLE. THE CAR ONLY HAD 40,000 MILES ON IT. THE SECOND TIME WAS TODAY,3/14/2014. I WENT IN FOR A STATE INSPECTION AND WAS TOLD THAT THE RIGHT FRONT HUB WAS BAD. THE WARRANTY COVERED IT AGAIN. THE CAR ONLY HAS 42,190 ON IT. ONLY 2000 MILES BETWEEN OCCURRENCES. SOMETHING IS SERIOUSLY WRONG HERE. ALSO I WAS JUST TOLD OF A RECALL ON THE POWER STEERING HOSE. DOES THIS INCLUDE MY 2012 IMPALA? *TR

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AT TIMES, THE VEHICLE JERKS WHILE SHIFTING. I HAVE EXPERIENCED HEAVY JOLTING, ROUGH SHIFTING, ESPECIALLY DURING LOW SPEEDS. WHILE ON HIGHWAY OR DURING STRONG ACCELERATION, CAR SHIFTS GREAT. MOSTLY THE ISSUES ARE DURING DOWNSHIFTS OR LOW SPEED SHIFTS. TOOK TO CHEVROLET DEALERSHIP, WAS TOLD A FACTORY RESET MAY HELP ADJUST TO DRIVING STYLES. WE BOUGHT CAR USED WITH 35000 MILES. THIS DID NOT HELP. NOT EVEN SURE IF THIS IS AN OPTION. NO CHECK ENGINE LIGHTS OR ANYTHING. DEALERSHIP CANNOT LOCATE PROBLEM. SAYS TRANSMISSION TAKES SOME GETTING USED TO. AWESOME CAR, JUST WISH THIS PROBLEM WAS CORRECTED. *TR

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AT SPEEDS 15 MPH AND ABOVE AFTER DECELERATING THEN ACCELERATING TRANSMISSION WILL MAKE A NOISE RANGING FROM A CLINK, CLANK, CLUNK TO A BANGING JOLT AS IF THE CAR HAS BEEN REAR ENDED. THE MORE PRESSURE ON ACCELERATION AND THE LOWER THE GEAR THE LOUDER THE NOISE AND THE GREATER THE JOLT. DEALERSHIP STATES TRANSMISSION IS OPERATING PROPERLY. *TR

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WHEN DRIVING WITH THE ENGINE AT LOWER THAN NORMAL DRIVING TEMPERATURE, DRIVER STOPS AT A STOP SIGN AND WITH HARD ACCELERATION THE ENGINE SURGES FROM FULL POWER TO DYING OUT AS THO FUEL STARVED.THIS CONTINUES IN A JERKING ACTION. UNTIL; THE DRIVER REMOVES HIS FOOT FROM THE ACCELERATOR AND THEN PRESSES THE GAS FEED AGAIN AT WHICH TIME THE ENGINE RUNS SMOOTHLY. THIS HAS HAPPENED ON NUMEROUS OCCASIONS, HOWEVER THE DEALERSHIP CAN FIND NOTHING WRONG AS THE ENGINE IS NOW AT NORMAL RUNNING TEMP. DRIVER WAS TOLD THE PROBLEM IS IN THE THROTTLE BODY OF THE FUEL SYSTEM --- HELP.. *TR

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IM GOING DOWN THE ROAD MASH ON THE GAS DOING 38 AND THE VEHICLE IS OUT OF CONTROL. I LITERALLY HAD NO CONTROL OVER THE CAR. IM DOING 45 TO 50 AND THE VEHICLE IS DRIVING ME RIGHT INTO THE SHOULDER OR INTO OTHER TRAFFIC I HAD TO LAY OFF THE GAS TO GAIN CONTROL OF CAR DOING SUCH LOW SPEED. I WAS DRIVING ON THE HIGHWAY AT THE TIME. AND WAS BLOWN AWAY.HOW THE SUSPENSION AND CONTROL OF THE CAR WAS NOT IN MY HAND NO MORE. THIS IS A SAFETY DEFECT THAT EVERYBODY IS TALKING ABOUT ON ONLINE. GM NEEDS TO FIX THIS ITS THEIR COMPUTER SYSTEM IN THE CAR THAT MESSING UP THE WHOLE CAR.AND IF THERE IS POLICE FLEET OF THESE IMPALAS AND THEY USING THESE IN POLICE CHASES. THE CHASES COULD TURN UGLY. I DROVE AND BUNCH OF POLICE FLEET VEHICLES AND NEVER HAD ONE WHERE I DIDN'T HAVE CONTROL OF IT GETTING INTO HIGH SPEEDS. THE MAIN CAUSE OF THESE IS THAT IMPALA HAS FWD WITH 308 HP ALL UP FRONT WHAT WAS THEY THINKING. IT'LL BE GOOD FRO A DRAG CAR GOING IN A STRAIGHT LINE. START FROM A STAND STILL AND TRY TO GET UP SPEED FAST. DOING IT WITHOUT CRASHING OR MERGING INTO ANOTHER LANE IS IMPOSSIBLE. GET IN A 2012 CHEVY IMPALA LT WITH 308 HP THEN YOU WILL SEE THE PROBLEM. ALSO EXISTS ON SS MODELS AS WELL. *TR

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TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT THE BRAKE PEDAL HAD TO BE APPLIED MORE THAN ONCE IN ORDER TO STOP THE VEHICLE. THE BRAKE PEDAL COULD ALSO BE ABNORMALLY DEPRESSED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE BRAKES WERE BLED HOWEVER, THE FAILURE WAS NOT CORRECTED. THE CONTACT ALSO STATED THAT THE AIR CONDITIONING UNIT WOULD EXHIBIT A LOUD NOISE. THE PULLEY AND BELT TENSIONER WAS REPLACED IN AN ATTEMPT TO CORRECT THE AIR CONDITIONING FAILURE BUT TO NO AVAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,500 AND THE CURRENT MILEAGE WAS 12,746.

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MY VEHICLE'S STEERING WENT OUT OF NO WHERE AS I WAS PULLING INTO A STORE. THERE WAS A STRONG SMELL COMING THROUGH THE AIR VENTS, AND VERY THICK SMOKE COMING FROM UNDER THE HOOD. I WAS UNABLE TO CONTROL THE VEHICLE AND HAD TO STOP TO INSPECT THE VEHICLE. I OPENED THE HOOD AND WAS OVERCOME BY SMOKE. I ENDED UP RESORTING TO CALLING A TOW TRUCK. I TOOK THE VEHICLE TO A LOCAL CHEVROLET DEALER AND WAS TOLD MY VEHICLE WAS INVOLVED IN AN ACCIDENT AND THIS WAS A RESULT OF THE ACCIDENT. MY VEHICLE WAS INVOLVED IN A MINOR ACCIDENT 3 MONTHS PRIOR. THE CURRENT ISSUE THE DEALER SAID I HAD, WAS THAT THE CATALYTIC CONVERTER WAS EMITTING HEAT AND THE POWER STEERING HOSE HAD BURNED AND LEAKED FLUID ONTO THE CATALYTIC CONVERTER. THEY REFUSE TO FIX IT. I TOW THE CAR BACK TO THE SHOP THAT ORIGINALLY REPAIRED IT. THEY CONTACTED MY INSURANCE AND WERE INFORMED THAT THERE WAS A PREVIOUS RECALL FOR THIS ISSUE IN THE 2012 CHEVROLET IMPALA. ON 8/11 A RECALL WAS ISSUED. THIS WAS DUE TO THE POWER STEERING HOSE BEING ROUTED TOO CLOSE TO THE CATALYTIC CONVERTER AND THE HEAT WAS BURNING THE HOSES. THIS WAS CAUSING ENGINE COMPARTMENT FIRES. MY VEHICLE WAS MANUFACTURED 2 MONTHS AFTER THE RECALL. I BOUGHT THE VEHICLE IN APRIL 2013 WITH 29K MILES. IT NOW HAS 33K MILES AND THE DIAGNOSIS GIVEN BY THE DEALER IS IDENTICAL TO THE DIAGNOSIS FOR THE RECALL. BUT I AM TOLD THAT MY VEHICLE WILL NOT BE FIXED AS IT DID NOT FALL UNDER RECALL AND ARE BLAMING THE REPAIR DONE BY THE COLLISION CENTER. I BELIEVE THEY CONTINUED TO MANUFACTURE 2012 CHEVROLET IMPALA'S WITH THE SAME ISSUE AND ARE PUTTING PEOPLE AT A CONTINUED RISK OF HAVING A FIRE START IN THEIR VEHICLE. *JS

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THE ENGINE DIED IN A HARD RAIN,WIPERS QUIT, FLASHERS CAME ON, WINDOWS WENT UP AND DOWN, CD PLAYER QUIT AND RADIO CAME ON, THEN FLASHERS WENT OFF. WINDOWS WOULD NOT GO BACK UP SOAKING THE INSIDE OF THE DOORS.THIS IS MY WIFE'S CAR AND NOW SHE IS AFRAID TO DRIVE IT. I CALLED THE DEALER TWICE AND GOT A RECORDING ASKING ME TO LEAVE A BRIEF MESSAGE. IF THEY DON'T HAVE TIME TO ANSWER THE PHONE, HOW LONG WILL IT TAKE TO FIX IT? *TR

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SAME INCIDENT TWICE. I AM DRIVING EITHER AT LOW SPEEDS (5 TO 10 MPH) OR AT 30 MPH. THE LIGHT SERVICE STABILITRAK AND BRAKES COMES ON. AFTER I TURN OFF THE CAR, THE WARNING LIGHTS AND THE MESSAGE GO OFF. I TOOK CAR TO DEALERSHIP BUT THEY SAID THEY COULD NOT HELP BECAUSE THE WARNING MESSAGE IS OFF. I HAVE SEEN MESSAGES ACROSS THE INTERNET POSTS THAT OTHER IMPALAS (2012) ARE DOING THE SAME THING. *TR

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2012 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO POWER SENSOR FAILURE IN VEHICLE. *SMD THE CONSUMER STATED WHILE DRIVING, THE VEHICLE LOST ALL POWER. THE ENGINE QUIT, THE FLASHERS WOULD NOT WORK AND HE WAS UNABLE TO MANUALLY UNLOCK THE DOORS, OR LOWER THE WINDOWS USING THE POWER SWITCH. THE ONLY WAY TO UNLOCK THE DOORS WAS WITH THE KEY FOB, THAT UNLOCKED OR LOCKED THE DOORS FROM THE OUTSIDE. THE VEHICLE WAS TOWED TO THE DEALER. A DIAGNOSIS REVEALED A BAD SENSOR AND TWO BURNED WIRES. THE CONSUMER WAS ASSURED THE PROBLEM WAS FIXED. A WEEK LATER, THE CONSUMER RETURNED TO THE DEALER DUE TO A MALFUNCTION WITH THE CRUISE CONTROL. ON JUNE 13, 2013 WHILE DRIVING, THE VEHICLE DIED AGAIN. IT WAS THE SAME ISSUE THAT OCCURRED BACK IN FEBRUARY. THE VEHICLE WAS TOWED TO THE DEALER AGAIN. THE NEXT THE DAY, THE DEALER INFORMED THE CONSUMER, THEY STILL HAD NOT FOUND A PROBLEM. TWO HOURS LATER, THE CONSUMER WAS INFORMED, THEY HAD FOUND THE PROBLEM, BUT THE PART HAD TO BE ORDERED. THE PART ARRIVED THE SAME DAY, AND THE CONSUMER WAS ASSURED, THE VEHICLE HAD BEEN REPAIRED. HOWEVER, AS SOON AS HE PULLED OFF AT AN EXIT, THE VEHICLE DIED AGAIN. AFTER HAVING THE VEHICLE FOR OVER A WEEK, THE DEALER INFORMED THE CONSUMER, THEY FOUND NUMEROUS EXPOSED WIRES, THAT WERE CAUSING SHORTS, SUCH AS RUBBING ON THE TRANSMISSION AND OTHER METAL PARTS, MANY OF THEM WERE NOT PROPERLY SECURED. ALSO, WHEN THE CONSUMER TURNED ON THE HEADLIGHTS, HE DISCOVERED THE LOW BEAMS DID NOT WORK. THE CONSUMER STATED CHEVROLET BOUGHT THE VEHICLE BACK AND THEY OFFERED HIM A DEAL ON A DIFFERENT MAKE, MODEL AND YEAR. UPDATED 09/24/13. JB

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CAR WAS SERVICED (OIL CHANGE AND TIRE ROTATION). AFTERWARDS WHEN DRIVING THE CAR 50-60 MPH THERE IS A VIBRATION FELT IN WHEEL AND IN SEAT. TOOK BACK TO DEALER, HAD ALL 4 WHEELS BALANCED. PROBLEM STILL EXISTED. ADDITIONALLY THERE IS A CLUNKING NOISE IN FRONT END, NOTICEABLE AT LOW SPEEDS (10-15MPH) WHEN GOING OVER SMALL BUMPS IN ROAD; NOTICEABLE WHEN A/C AND RADIO TURNED OFF. DEALER CANNOT IDENTIFY ANY PROBLEM, SAYS ITS OPERATING AS DESIGNED, NO NOISE. FRUSTRATING CONSIDERING THESE PROBLEMS WERE NOT PRESENT AT PURCHASE OR AT 30,000 MILES. ADDITIONALLY THE AIRBAG / SEATBELT INDICATOR ILLUMINATES FOR PASSENGER SEAT AT RANDOM TIMES FOR NO REASON. SOMETHING AS SIMPLE AS A BOTTLE ON THE SEAT WILL MAKE IT ILLUMINATE. *TR

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TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE PARKED, SHE WAS UNABLE TO SHIFT THE GEAR INTO DRIVE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,220. *TR

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WHILE DRIVING ON A STRAIGHT STREET PAST AN INTERSECTION, A CAR RAN THE STOP SIGN AND HIT THE RIGHT SIDE CORNER OF THE PASSENGER DOOR AND DAMAGED THE RIGHT REAR WHEEL CAUSING A 180 SPIN AND SLIDING INTO THE CURB DAMAGING THE LEFT WHEELS AND STEERING DOING $10,000 DAMAGE. THE PROBLEM I AM WRITING ABOUT IS THAT THE AIRBAGS DID NOT ACTIVATE. I HAVE TO WONDER WHY AND ARE THEY GOING TO ACTIVATE IF I HAVE ANOTHER CRASH. *TR

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DRIVING AT HIGHWAY SPEEDS WHEN I NOTICED IT WAS DIFFICULT TO STEER WHILE CHANGING LANES. I TOOK THE OFF-RAMP FROM HWY 515 TO 215 AND HAD TO PULL THE WHEEL HARD TO NEGOTIATE THE RAMP CURVE. I MADE IT HOME AND CALLED CHEVY ON MONDAY. THEY SENT A TOW TRUCK TO PICK IT UP BUT ONCE IT ARRIVED AT THE DEALERSHIP THE STEERING WAS WORKING AGAIN AND THEY WERE UNABLE TO IDENTIFY A PROBLEM. *TR

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PURCHASED A GM CERTIFIED VEHICLE. VEHICLE STALLED SEVERAL TIMES WHENEVER MAKING A LEFT HAND TURN. WHEN I WOULD MAKE A LEFT HAND TURN, THE VEHICLE WOULD DIE COMPLETELY IN THE MIDDLE OF THE TURN. I WOULD HAVE TO RESTART THE CAR. ONE INSTANCE WHEN TRYING TO RESTART THE CAR, THE IGNITION ACTED "STUCK." I ONLY TURNED THE IGNITION ONCE AND THE CAR CONTINUED TO CRANK OVER TO RESTART THE CAR ON ITS OWN. THE LAST COUPLE OF INSTANCES WHEN TAKING THE CAR TO THE DEALERSHIP, IT DIED, EVEN WHEN NOT MAKING A LEFT HAND TURN. IT WOULD DIE PERIODICALLY WHILE DRIVING DOWN THE STREET. I TOOK THE VEHICLE INTO MAIN MOTORS (A GM DEALERSHIP) TO HAVE IT FIXED. THEY SAID THE WIRES WERE WORN THROUGH IN THE ENGINE COMPARTMENT THAT RUN TO THE ELECTRONIC CONTROL MODULE. THEY STATED THEY REROUTED THE WIRES. MY BILL WAS ONLY FOR LABOR, NO REPLACEMENT OF PARTS. I ASKED GM TO COVER THIS. THE SERVICE ADVISER TOLD THE FIRST AGENT AT GM THAT IT WAS A DEFECTIVE WIRE HARNESS. THEN THE CASE WAS DIRECTED TO A "DISTRICT SPECIALIST." THE DISTRICT SPECIALIST STATED THAT THE SERVICE MANAGER AT MAIN MOTORS RETRACTED THE STATEMENT THAT IT WAS A DEFECT AND STATED IT WAS NORMAL WEAR AND TEAR FOR ELECTRICAL WIRES IN THE ENGINE COMPARTMENT TO BE WORN THROUGH. NOT A SAFE DESIGN FOR AN ELECTRICAL SYSTEM TO NOT LAST PAST 55000 MILES. *TR

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BRAKES HAVE WHAT I FEEL IS EXCESSIVE AMOUNT OF FADE ESPECIALLY AFTER JUST A FEW STOPS SEEMS TO OCCUR MORE AT SPEEDS OVER 50 MPH. *TR

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THE VEHICLE HAS A LOUD KNOCKING SOUND FROM THE HIGH PRESSURE FUEL PUMP WHEN YOU TAKE OFF FROM A STOP. *TR

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WHEN STOPPED AT A RED LIGHT THE PEDDLE WOULD SLOWLY DRIFT TOWARDS FLOOR. THE CAR BEGAN TO ROLL AS IF THE BRAKES WERE RELEASING. I APPLIED MORE PRESSURE TO THE PEDAL HALTING THE VEHICLE. I TOOK THE CAR TO A DEALERSHIP AND WAS TOLD IT WAS DUE TO THE LOCATION OF THE MASTER CYLINDER AND GM WAS AWARE OF IT. MY CONCERN IS THAT THIS MAY CAUSE LOSS OF BRAKEING WHEN IN MOTION. *TR

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I RECENTLY READ THAT GENERAL MOTORS ISSUED A RECALL AUGUST 3, 2012 FOR 2008 - 2012 CHEVROLET IMPALAS CONCERNING THE SUSPENSION. RECALL # 12V377000 CONCERNS THE FRONT LOWER CONTROL ARMS WHICH, ACCORDING TO THE RECALL MAY FRACTURE. A FRACTURED LOWER CONTROL ARM CAN RESULT IN THE LOSS OF CONTROL OF THE VEHICLE, INCREASING THE RISK OF A CRASH. THIS RECALL, ACCORDING TO GM, ONLY APPLIES TO POLICE VEHICLES. I AM WRITING THIS MESSAGE TO YOU TO ASK WHAT IS DIFFERENT ABOUT THE POLICE VEHICLES FROM THE NON POLICE VEHICLES WHICH WOULD EXCLUDE THE NON POLICE VEHICLES FROM THE RECALL. IS THIS THE SAME TYPE OF SITUATION AS THE GM RECALL REGARDING 2007 - 2008 CHEVROLET IMPALA CONCERNING DEFECTIVE SPINDLES IN WHEELS WHICH GM IS TRYING TO LIMIT TO POLICE VEHICLES ONLY BUT HAS BEEN SHOWN TO APPLY TO ALL CHEVROLET IMPALAS? THANKS, *TR

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I STOPPED AT A INTERSECTION,AND PULLED OUT ONTO ANOTHER ROAD,THE CAR BACKFIRED AND QUIT RUNNING ,LEAVING ME IN THE MIDDLE OF THE INTERSECTION,AND ALMOST GOT HIT. I HAVE TAKEN CAR TO DEALER AND THEY SAY THE CAR IS OPERATING NORMAL. THIS HAPPENS ALOT WITHIN THIS VEHICLE WHEN ACCELERATING. *TR

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TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, ENGINE VIBRATIONS WERE EXPERIENCED. THE VEHICLE WAS TAKEN TO A DEALER FOR REPAIR BUT THE TECHNICIAN WAS UNSURE OF WHAT COMPONENT FAILED OR HOW TO REMEDY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50 AND THE CURRENT MILEAGE WAS 12,000. UPDATED 3/14/13 *CN

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THE WINDSHIELD HAS A CURVE TO IT THAT SKEWS YOUR PERSPECTIVE OF THE ROAD. THE CAR WAS A RENTAL, AND AFTER JUST AN HOUR OF DRIVING, MY EYES HURT, AND I GOT A HEADACHE. THIS SEEMS LIKE A POOR DESIGN ISSUE, AND OUT CONCERNED ME FOR THOSE WHO MAY ACTUALLY OWN THE VEHICLE. *TR

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TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH THE STEERING BECAME DIFFICULT TO MANEUVER CAUSING THE DRIVER TO CRASH INTO A TELEPHONE POLE. THE FRONT PASSENGER SUSTAINED WHIPLASH. THE REAR PASSENGER SUSTAINED A BROKEN THUMB AND A HEAD CONCUSSION. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS TOWED A TOW YARD. THE VEHICLE WAS DESTROYED. THE APPROXIMATE MILEAGE WAS 33,500.

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I HAVE NOTICED WHEN TAKING OFF FROM A STAND STILL THE RPM ARE HIGH AND THE ENGINE IS VERY LOUD AND NOISY. IT SEEMS AS I AM DRIVING WITH A V-8 OR EVEN A DIESEL ENGINE. I AM SURE GM HAS BEEN NOTIFIED OF THIS AS WELL AS SOME OF THE OTHER COMPLAINTS I HAVE REVIEWED HAS STATED THE SAME THING. SOMETHING NEEDS TO BE DONE ABOUT THE IDLING OF THE RPMS WHEN YOUR JUST TAKING OFF AT A NORMAL SPEED AND THE REDUCTION OF THE ENGINE NOISE AS WELL. MY 2002 IMPALA WITH 136K MILES ON IT SOUNDED BETTER THAN THIS AND IT NEEDED SOME WORK DONE TO IT. I THOUGHT I WOULD AT LEAST GET THE BEST QUALITY FROM UPGRADING TO SOMETHING MORE UP TO DATE BUT WAS VERY DISAPPOINTED. IF YOUR GOING TO PAY GOOD MONEY FOR A VEHICLE YOU SHOULD HAVE A DECENT CAR THAT DOESN'T SOUND LIKE A PIECE OF CRAP. CAN GM GET IT TO WHERE IT IS RUNNING AS GOOD AS IT LOOKS? *TR

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TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTICED FOR NHTSA CAMPAIGN ID NUMBER: 12V377000 (SUSPENSION: FRONT: CONTROL ARM: LOWER ARM). THE CONTACT STATED THAT THE VEHICLE WAS A POLICE PATROL CAR AND REPAIRS HAD NOT BEEN MADE DUE TO THE PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS UNKNOWN.

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