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What 4 owners told NHTSA about the 2012 Chevrolet Express 4500

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (4)Crash / fire / injury (1)Brakes (2)Fuel system (2)Electrical system (1)Steering (1)Transmission & drivetrain (1)

1 of 4 complaints match · Fuel system · crash/fire/injury only · clear filters

Dec 8, 2016Electrical systemFuel systemFire

ON 9/30/2016, A THERMAL EVENT OCCURRED WHILE THE BUS WAS IN THE SHOP FOR ROUTINE MAINTENANCE. AS THE BUS WAS BEING MOVED (BACKED-OUT) OF THE SERVICE BAY AND SMOKE WAS SEEN ESCAPING FROM THE CNG TANK STORAGE COMPARTMENT AT THE REAR OF THE BUS. LOCATION: 4127 ELM ST., DALLAS, TX 75226 A DALLAS AREA RAPID TRANSIT (DART) EMPLOYEE QUICKLY OPENED THE COMPARTMENT AND EXTINGUISHED THE SMALL FLAME. DAMAGE WAS LIMITED TO THE CNG FUEL TANK SOLENOID (MELTED) AND THE CONNECTING HARNESS (MELTED). THIS VEHICLE HAS A HIGH PRESSURE ELECTRONIC SHUT-OFF SOLENOID VALVE MOUNTED DIRECTLY TO THE ON-BOARD CNG FUEL TANK(S). NOTE: IF THERE IS A FUEL LEAK OR OTHER COMBUSTIBLE MATERIAL IN THE VICINITY, THERE IS A RISK OF IGNITION. DART HAS A TOTAL OF 123 EA., 2012 MODEL YEAR GM 6.0L CHEV EXPRESS SHUTTLE BUSES WHICH WERE PURCHASED FROM NATIONAL BUS SALES & LEASING BY DART. PRIOR TO DELIVERY, THE BUSES WERE MODIFIED BY ARBOC AND CONVERTED TO DEDICATED CNG OPERATION BY IMPCO AUTOMOTIVE IN UNION CITY, IN. EACH VEHICLE IS CONFIGURED WITH (2 EA.) LINCOLN 21' X 80' CNG CYLINDERS FITTED WITH OMB SOLENOID VALVES MOUNTED INSIDE AN ENCLOSED STORAGE COMPARTMENT BEHIND THE PASSENGER AREA. THERE WERE SIMILAR OCCURRENCES DOCUMENTED UNDER OTHER RECALL NOTIFICATIONS (GM BULLETIN #: 13139 AND IMPCO AUTOMOTIVE #: 13V-225); WHERE THE OEM IDENTIFIED ROOT CAUSES AND CORRECTIVE ACTIONS. UNDER THOSE GM AND/OR IMPCO REPORTS AND/OR DEFECT RECALLS REPORTED TO NHTSA, SIMILARLY, THE CONNECTOR TO THE CNG FUEL TANK EXPERIENCED HIGH-RESISTANCE SHORT IN THE CONNECTOR AND CAUSED OVERHEATING OR IN SOME INSTANCES A SELF-EXTINGUISHING FLAME.

NHTSA ODI 10933981

Working with the data? Download all 4 complaints as CSV · fetched from NHTSA July 26, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2012 Chevrolet Express 4500 verdict →