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What 864 owners told NHTSA about the 2012 Chevrolet Cruze Limited

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (864)Crash / fire / injury (85)Engine (267)Electrical system (196)Brakes (150)Transmission & drivetrain (137)Electronic Stability Control (esc) (108)Steering (103)Fuel system (52)Speed control (51)Engine & cooling (44)Visibility & wipers (43)

27 of 864 complaints match · Brakes · crash/fire/injury only · clear filters · page 2 of 2

Sep 13, 2013BrakesCrash

ON OR ABOUT JUNE 13, 2013, I WAS PARKING MY CAR IN MY SPACE AT THE APARTMENT COMPLEX I LIVE IN. I PUSHED ON THE BRAKES AND THE CAR WENT UP AND OVER THE GRASS AND INTO THE SUPPORT STRUCTURE THAT HOLDS UP THE AWNING AT OUR CLUBHOUSE. THE MILEAGE LISTED IS APPROXIMATE, AS I CURRENTLY DON'T HAVE THE PAPERWORK FROM HOWE COLLISION AT HAND. I HAVE A $500.00 DEDUCTIBLE WITH MY INSURER, AAA MICHIGAN. THERE WAS NO POLICE REPORT TAKEN. THE DAMAGE TO MY VEHICLE WAS REPAIRED BY HOWE COLLISION IN PLYMOUTH. I PICKED UP MY CAR ON JUNE 24, 2013. THE CAR HAS A 1.8L ECOTEC WITH DOHC 4-CYLINDER ENGINE. IT ALSO HAS A 6-SPEED AUTOMATIC TRANSMISSION. IT HAS STABILITRAK-STABILITY CONTROL, WITH TRACTION CONTROL. THE BRAKES ARE 4-WHEEL ANTI-LOCK, FRONT DISKS, REAR DRUMS. MY VEHICLE WAS MANUFACTURED IN LORDSTOWN, OHIO. I READ AN ARTICLE IN THE JACKSON CITIZEN REGARDING A DEFECT IN THE BRAKE ASSIST FUNCTION THAT HAD BEEN LINKED TO 27 ACCIDENTS. GM ANNOUNCED THE FRIDAY BEFORE THAT IT WAS AWARE OF THE 27 CRASHES, BUT STATED THERE WERE NO INJURIES. THE CARS INVOLVED ARE 2011-2012 1.4L ENGINES THAT WERE BUILT IN LORDSTOWN. GM SAID FOR OWNERS TO TAKE THEIR CAR TO THE DEALER WHERE IT WAS PURCHASED, (MINE IS A LEASE), FOR REPAIR OF THE BROKEN PART. MY DEALER, [XXX] IN PLYMOUTH SAID THEY DIDN'T KNOW ANYTHING ABOUT IT. MY NIECE, WHOSE EMAIL I AM USING, CALLED AND SPOKE TO THE SERVICE DEPARTMENT. THE SERVICE DEPARTMENT SAID THEY HAD NO OFFICIAL NOTICE FROM GM AND THAT NOT ALL 2011 AND 2012 CRUZE'S WERE INVOLVED IN THE RECALL. HE ALSO TOLD HER THAT I WOULD GET A NOTIFICATION IN THE MAIL, WHICH TO DATE, I HAVE NOT GOTTEN. IF YOU NEED ANY OTHER INFORMATION YOU CAN CALL ME AT THE NUMBER LISTED OR EMAIL MY NIECE, [XXX], AT THE EMAIL LISTED BELOW. THANK YOU FOR YOUR TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10543530

Aug 19, 2013BrakesCrash

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, SHE APPLIED THE BRAKES AND THE VEHICLE BEGAN TO SKID, CRASHING INTO THE REAR OF ANOTHER VEHICLE. THE VEHICLE WAS DESTROYED. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 8,800.

NHTSA ODI 10536041

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Working with the data? Download all 864 complaints as CSV · fetched from NHTSA July 26, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2012 Chevrolet Cruze Limited verdict →