Home · 2012 Chevrolet Captiva · Complaints

What 145 owners told NHTSA about the 2012 Chevrolet Captiva

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (145)Crash / fire / injury (7)Electrical system (89)Engine (38)Electronic Stability Control (esc) (20)Steering (12)Transmission & drivetrain (9)Airbags (8)Fuel system (8)Brakes (7)Lights (7)Speed control (7)

Newest first · 145 complaints · page 5 of 6

Sep 7, 2017Electrical system

THE KEY WILL NOT TURN TO OFF POSITION IN THE IGNITION AFTER THE ENGINE IS TURNED OFF. IT STARTED NOT TURNING TO OFF POSITION SOMETIMES BUT NOW IT IS EVERY TIME. MY DEALER SAYS THAT THERE IS NOT A RECALL ON THE MODEL THAT I OWN, THE CHEVROLET CAPTIVA, 2012. ONLINE RESEARCH SHOWS THAT OTHER CAPTIVA OWNERS HAVE THE SAME PROBLEMS. PLEASE HELP WITH THIS PROBLEM, BECAUSE I AM AFRAID THAT THE SYSTEM ALSO MAY HAVE THE OTHER PROBLEMS THAT CAUSES THE ENGINE TO SWITCH OFF AUTOMATIC.

NHTSA ODI 11022153

Aug 18, 2017Electrical system

TL* THE CONTACT OWNS A 2012 CHEVROLET CAPTIVA. WHILE THE CONTACT'S HUSBAND WAS DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STARTER MALFUNCTIONED AND NEEDED REPLACEMENT. THE STARTER WAS REPLACED, BUT THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED FOR SEVERAL DAYS AFTER THE REPLACEMENT. RECENTLY, THE CONTACT'S HUSBAND ATTEMPTED TO START THE VEHICLE, BUT IT FAILED TO START UNTIL AFTER THE STARTER WAS KNOCKED ON SEVERAL TIMES. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHO STATED THAT THE CONTACT PROBABLY RECEIVED A FAULTY STARTER. SINCE THE STARTER WAS STILL UNDER WARRANTY, THE MECHANIC STATED HE WOULD REPLACE IT FOR FREE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11016198

Aug 16, 2017Electrical system

INTERMITTENTLY THE RADIO FIRST CUTS OFF, THEN PANEL LIGHTS COME ON (TRACTION CONTROL, CHECK ENGINE LIGHTS) TURN SIGNAL LIGHTS WORK, BUT NO SOUND. YOU LOSE POWER TO CAR AND CANNOT EVEN TAKE THE KEY OUT OF THE IGNITION. AFTER SOME TIME, YOU CAN FINALLY GET THE KEY OUT. SOMETIMES IT'S MINUTES, SOMETIMES IT'S HOURS. THIS STARTED HAPPENING A FEW WEEKS AGO, HAPPENING FEW TIMES A WEEK. NOW, IT'S HAPPENING DAILY, EVEN FEW TIMES A DAY. WE FOUND A CHEVY FORUM ONLINE AND SHOCKINGLY THIS IS HAPPENING TO 2012 CAPTIVA'S. WHY IS THIS NOT A RECALL? THIS CAN BE FATAL TO LOSE POWER TO THE CAR IF WE ARE ON THE HIGHWAY AND LOSE FUNCTION OF THE VEHICLE

NHTSA ODI 11015776

Aug 14, 2017Electrical systemElectronic Stability Control (esc)Fuel system

I HAVE READ SEVERAL COMPLAINTS ABOUT CHEVY CAPTIVAS ONLINE TODAY AS I WAS SEARCHING FOR AN ANSWER FOR WHY MY CAR DIED ON ME TWICE WHILE DRIVING HOME THIS EVENING. ONCE WAS ON A HILL TURNING ONTO THE ROAD BEFORE MY HOME AND THE SECOND TIME WAS PULLING INTO MY APARTMENT COMPLEX. IF I WAS ON THE HIGHWAY OR THERE WAS A CAR COMING OVER THE HILL I COULD HAVE BEEN INJURED IN AN ACCIDENT. LATELY THE PARKING BREAK AND CHECK ENGINE LIGHTS HAVE BEEN COMING ON AND GOING OFF, ALSO I'VE HAD TIMES WHEN I'D GO TO START MY VEHICLE IT WOULD ACT AS IF THE BATTERY WAS DEAD. THE BATTERY WAS REPLACED A YEAR TO YEAR AND A HALF AGO SO I DON'T SUPPOSE THAT'S THE PROBLEM. ALSO THE DASHBOARD LIGHTS OFTEN FLICKER. WITH ALL OF THE COMPLAINTS ON THESE PROBLEMS I FEEL THERE IS SOMETHING REALLY WRONG WITH THE CAPTIVA AND A RECALL SHOULD BE ISSUED TO ADDRESS THE PROBLEMS DUE TO SAFETY CONCERNS. I HAVE THREE CHILDREN AND I DON'T WANT TO WORRY ABOUT MY CAR DYING WHILE DRIVING THEM TO OR FROM DAYCARE AND SCHOOL AND US GETTING IN AN ACCIDENT.

NHTSA ODI 11015255

Jul 31, 2017Electrical systemElectronic Stability Control (esc)

UNABLE TO REMOVE KEY FROM IGNITION WHEN VEHICLE IS IN PARK. THIS IS HAPPENING MORE AND MORE FREQUENTLY. STARTED ABOUT 6 MONTHS AGO. NORMALLY YOU HAVE TO RUN THROUGH THE GEARS SEVERAL TIMES OR RESTART. NOW IT'S MUCH HARDER AND TAKES LONGER TO GET THE KEY OUT. ALSO, THERE ARE SIGNIFICANT ELECTRICAL ISSUES. WE REPLACED A THE BATTERY AND STILL HAVE THE FOLLOWING PROBLEMS: THE PARKING BRAKE LIGHT TURNS ON, STABILITY-TRACK LIGHT COMES ON, A/C GOES ON AND OFF AND BLINKERS, CRUISE AND ALL DASH LIGHTS COME ON AND OFF WHILE DRIVING, AS WELL AS RADIO GOING ON AND OFF. WHEN THIS GOT REALLY BAD, I UNHOOKED THE BATTERY AND THEN EVERYTHING SEEMED TO RESET AND WAS GOOD FOR ABOUT 2 WEEKS BUT STARTED AGAIN. THIS STARTED ABOUT 2 MONTHS AGO BUT THE BATTERY WAS REPLACED ABOUT 6 MONTHS AGO

NHTSA ODI 11011624

Jul 28, 2017SteeringParking BrakeElectrical system

TL* THE CONTACT OWNS A 2012 CHEVROLET CAPTIVA. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE EMERGENCY PARKING SIGNAL LIGHT WOULD SUDDENLY ILLUMINATE BEFORE THE VEHICLE SLOWED DOWN AND STALLED. THE VEHICLE WAS TAKEN TO THE DEALER JIM LUPIENT CHEVROLET LOCATED IN BLOOMINGTON, MINNESOTA WHERE IT WAS DIAGNOSED THAT THE BODY CONTROL MODULE FAILED. THE BODY CONTROL MODULE WAS REPLACED BUT THE FAILURE REOCCURRED 2 MONTHS LATER. IN ADDITION, IN 2013 THE POWER STEERING FAILED WHILE DRIVING AT HIGHWAY SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER AND THE FAILURE WAS REPAIRED. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 10,000.

NHTSA ODI 11011221

Jun 9, 2017Airbags

THE AIR BAG SERVICE LIGHT HAS GONE OFF INDICATING THAT IT CAN EITHER NOT INFLATE IN AN ACCIDENT OR IT CAN INFLATE ON IT'S OWN. I FEEL THIS IS A SERIOUS SAFETY HAZARD THAT CANNOT BE PREVENTED BY PROPER MAINTAINENCE OF THE VEHICLE. THIS VEHICLE ONLY HAS 49K MILES ON IT.

NHTSA ODI 10994155

Mar 30, 2017Electrical system

MY 2012 CHEVY CAPTIVA SPORT SHUTS OFF WHILE I'M DRIVING IT! MY RADIO TURNS OFF AND ON, SO DOES MY A/C. MY KEY GETS STUCK IN THE IGNITION, ALL DASHBOARD LIGHTS COME ON, DIES COMPLETELY. WE'VE REPLACED THE BATTERY QUITE A FEW TIMES WITHIN A TWO YEAR PERIOD. IT IS NOT THE BATTERY. WE TOOK IT IN TO A CERTIFIED CHEVY DEALERSHIP FOR DIAGNOSTIC TEST WHICH ENDED UP WITH ZERO RESULTS. SUPPOSEDLY THE CAUSE OF THESE ISSUES CANNOT BE FOUND. MY CAR HAS DIED OUT ON ME WHILE I'M DRIVING! I NEED ANSWERS OR SUGGESTIONS A.S.A.P. GM IS NOT BEING COOPERATIVE. I AM SO SCARED TO DRIVE MY ONLY CAR!

NHTSA ODI 10969629

Mar 2, 2017Airbags

TL* THE CONTACT OWNS A 2012 CHEVROLET CAPTIVA. WHILE THE VEHICLE WAS STATIONARY, THE AIR BAG INDICATOR ILLUMINATED WITHOUT WARNING. THE CONTACT STATED THAT THE AIR BAG INDICATOR DISPLAYED "SERVICE AIR BAG". THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 81,000.

NHTSA ODI 10958038

Feb 20, 2017Electrical system

CAN NOT REMOVE KEY WHEN VEHICLE IS IN PARK MOST OF THE TIMES NOW

NHTSA ODI 10955596

Oct 27, 2016Electrical system

MY CAPTIVA HAS APPROX 40,000 MILES ON IT, IT RANDOMLY WILL NOT START, THE FIRST TIME THIS HAPPENED I CALLED AAA, THEN WHILE WAITING FOR TRIPLE AAA, I TRIED IT AGAIN AND IT TURNED ON. IT RANDOMLY HAPPENS AND WHEN I PUT THE KEY IN THE IGNITION, I CANNOT GET THE KEY OUT AND IT GETS STUCK. THIS HAS HAPPENED MULTIPLE TIMES. ALSO, THE RADIO RANDOMLY DOESN'T WORK OR, RANDOMLY ALL THE STATIONS ARE CHANGED, THE REMOTE KEY OPENER DOESN'T WORK WHEN ALL THIS IS HAPPENING AS WELL. IN 2015 THE AC WAS NOT WORKING, IT TOOK THREE DIFFERENT REPAIR SHOPS TO FINALLY FIX IT, THE BATTERY HAS ALSO BEEN REPLACED. THIS MORNING THE KEY GOT LOCKED IN, NEVER RETURNED TO BEING ABLE TO START. WHEN I CALLED DEALERSHIP TO TELL THEM I'M HAVING IT TOWED IN THEY SAID THE CAR HAS TO BE SHOWING THE "SYMPTOMS" BEFORE THEY CAN DO ANYTHING ABOUT IT, SO TODAY SINCE IT NEVER WENT BACK TO NORMAL AND THE KEY IS STILL STUCK IN IGNITION I AM HAVING IT TOWED IN. I'M ASSUMING ITS ELECTRICAL RELATED, I SURE HOPE THE AIR BAGS AREN'T AFFECTED BY ALL THIS, IT'S BAD ENOUGH NEVER KNOWING IF THE CAR'S GOING TO START OR NOT. *TR

NHTSA ODI 10919337

Sep 21, 2016Steering

ONCE YOU TURN OFF THE VEHICLE THE KEY STAYS IN ACC AND DOES NOT COME OUT OF STEERING WHEEL COLUMB. SO YOU HAVE TO UNPLUG BATTERY IF YOU ARE OUT OF THE VEHICLE FOR ALONG TIME OR YOUR BATTERY WILL GO DEAD.

NHTSA ODI 10908408

Sep 16, 2016Electrical system

TL* THE CONTACT OWNS A 2012 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE KEY WAS JAMMED IN THE IGNITION. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALERSHIP WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,934. UPDATED 10/26/16*LJ *TR

NHTSA ODI 10907103

Aug 19, 2016Electrical system

TL* THE CONTACT OWNS A 2012 CHEVROLET CAPTIVA. WHILE DRIVING VARIOUS SPEEDS, THE BATTERY CABLES BECAME INOPERABLE AND THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT BOTH THE NEGATIVE AND POSITIVE CABLES TO THE BATTERY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 10897125

Aug 11, 2016Electrical system

THE CHECK ENGINE LIGHT CAME ON AND WOULD NOT GO OFF. AFTER HAVING IT CHECKED BY A LOCAL CERTIFIED MECHANIC, IT WENT OFF BUT CAME BACK ON DAYS LATER. THE CAR WOULD NOT START AND I COULD NOT GET THE KEY OUT OF THE SWITCH. I CALLED AAA AND HAD IT TOWED TO VICTORY CHEVROLET IN CHARLOTTE, N.C. THEY KEPT THE CAR FOR OVER ONE WEEK AND KEPT LOOKING FOR SOMETHING UNTIL THEY REPLACED MOST OF MY ELECTRICAL PARTS. WHEN I ASKED HOW MUCH THIS WOULD COST, I WAS ASKED IF I HAD A PRICE IN MIND. I SAID, "I DON'T WANT TO PAY THOUSANDS OF DOLLARS." HE SAID, "YOU HAVE A LOT OF PROBLEMS." HE CONTINUED TO FIND MORE?? AND BEGAN TO TELL ME A NUMBER OF THINGS. THREE YEARS AGO, I HAD A TRAILER HITCH INSTALLED AND HE TRIED TO BLAME MY PROBLEMS ON THAT. I HAVE NEVER USED THE HITCH AND HAVE NEVER HAD ANY TROUBLE WITH THE FOLKS WHO INSTALLED IT, AS I HAVE DONE BUSINESS WITH THEM IN THE PAST. AFTER A PERIOD OF OVER ONE WEEKS TIME, THE SERVICE MAN CALLED ME WITH A PRICE FOR THE REPAIRS OF ALMOST 2500 DOLLARS. I FEEL THIS WAS AN EXCESSIVE AMOUNT AND FEEL THAT THEY WERE MILKING ME FOR WHATEVER THEY COULD GET. THE STEERING WHEEL WOULD ALSO LOCK UP AND NOT ALLOW ME TO TAKE THE KEY FROM THE IGNITION, CAUSING ME TO HAVE IT TOWED EARLIER TO THE DEALERSHIP. I FEEL ROBBED BY THE DEALERSHIP AND WILL NEVER GO BACK THERE FOR ANYTHING. I WILL FIND ANOTHER KIND OF CAR FOR MY PERSONAL AND BUSINESS LIFE. I WAS HAPPY WITH MY CAPTIVA WHEN I BOUGHT IT AND BRAGGED ABOUT IT TO EVERYONE BUT ALL OF THAT HAS CHANGED . WE RESEARCHED THIS CAR AND FOUND MANY COMPLAINTS ON YOUR WEB-SIGHT. WHY HAS THIS PROBLEM NOT BEEN CORRECTED OR RECALLED? I HAVE ALWAYS BEEN A CHEVROLET PERSON, PREFERRING THEM OVER OTHERS BUT WILL CONSIDER SOME OTHER CAR IN THE FUTURE. IS THIS YOUR FAULT? I THINK SO AND HOPE YOU WILL CORRECT THE PROBLEM IN THE NEAR FUTURE.

NHTSA ODI 10895029

Jul 21, 2016Electrical systemElectronic Stability Control (esc)

THE VEHICLE WAS TURNED ON AND WE STARTED DRIVING AND THEN CAR IT ACTED LIKE IT WAS GOING TO DIE OUT, AND WE SHUT THE VEHICLE OFF AND TURNED IT BACK ON AGAIN. THEN AFTER WE WERE DRIVING THE CAR IT STOPPED AND LOCKED UP ALL THE DOORS KEYS NOTHING WORKED AS WE WERE DRIVING RIGHT IN THE MIDDLE OF THE INTERSECTION. THE POLICE AND TOW TRUCK WERE CALLED AND THE TOW TRUCK DRIVER GOT THE KEY OUT OF THE IGNITION AND HE GOT THE VEHICLE TO START AGAIN. THEN WE DROVE TO A NEARBY GAS STATION AND IT COMPLETELY SHUT OFF AGAIN WHEN WE WERE ENTERING THE GAS STATION WHILE DRIVING THE VEHICLE. WE ONLY HAD THE VEHICLE FOR 4 DAYS UNTIL IT DID ALL THIS WHILE DRIVING. THE TOW TRUCK DRIVER TOOK IT BACK TO THE DEALERSHIP WHERE IT CAME FROM. IT WAS AT THE DEALERSHIP FOR 5 DAYS FROM THE 15TH OF JULY WENT THE TOW TRUCK BROUGHT IT THERE UNTIL THE DEALERSHIP TOLD US IT WAS OK TO COME PICK THE VEHICLE BACK UP ON JULY 20TH. THEY EXPLAIN TO US THAT THEY COULD FIND NOTHING WRONG WITH THE VEHICLE AS TO WHY THIS ALL HAPPENED. IF IT HAPPENS AGAIN TO BRING IT BACK.

NHTSA ODI 10887612

Jul 19, 2016Electrical systemLightsEngine

THE CAR WILL NOT START, KEY IS STUCK IN THE IGNITION. WE HAVE JUMPED IT NUMEROUS TIMES AND FOR NO REASON THE CAR WILL NOT START AGAIN. THE BATTERY WAS GOOD, HAD IT CHECKED. 4TH TIME SINCE THE START OF 2016. RIGHT NOW THERE IS NO, POWER , I CAN'T EVEN GET THE INDOOR LIGHTS ON. IT IS GOING BACK TO THE MECHANIC. THE CAR WAS STATIONARY, (IN MY CAR PORT).

NHTSA ODI 10885919

Jun 10, 2016Electrical system

CANNOT REMOVE KEY WHEN CAR IS TURNED OFF. HAVE TO RESTART THE CAR TO GET THE KEY OUT. I SEE THIS IN AN ONGOING PROBLEM WITH CHEVROLETS OF ALL MODELS!

NHTSA ODI 10873669

Jun 7, 2016Electronic Stability Control (esc)

I BOUGHT THIS CAR IN FEBRUARY. IN MARCH THE RADIO STARTED GOING OFF AND ON SOMETIMES WHEN BLINKER IS TURNED ON SOMETIMES NOT. TRACTION LIGHT COMES ON FOR NO REASON. ONE DAY JUST STARTED ACTING LIKE BATTERY WAS GOING DEAD. TURNED IT OFF COULD NOT GET KEY OUT OF EGNITION. HAD IT TOLLED TO CHEVY SAID IT WAS MY BATTERY. 400.00 HUNDRED FOR THAT TRIP .THAT WAS THE 4TH TIME IN SHOP IN TWO MONTHES. THIS IS THE THIRD BATTERY IN 4 YEARS. HAD IT REPLACED IN APRIL. IT STARTED THE SAME THING LAST WEEK RADIO, LIGHTS GO DIM, TONIGHT GET HOME AGAIN KEY STUCK IN EGNITION. THE SAME THINGS I HAVE READ ABOUT HAPPENING TO OTHER CAPTIVA . MY HUSBAND READ ON OTHER SITE TO MOVE ELECTION SEATS UP AND DOWN AND KEY WOULD COME OUT HE TRIED IT AND IT WORKED. I HAVE HAD THE CAR IN THE SHOP MORE THEN I HAVE DROVE IT. I BOUGHT THE EXTRA WARRANTY BUT IT DIDN'T HELP. ONE MECHANIC SAID IT COULD BE THE BATTERY CABLE IN WHICH THE EXTRA WARRANTY DOES NOT COVER COST FOR CABLE IS 600.00. JUST SPENT 400.00 ON BATTERY. THIS SEEMS TO BE A BIG PROBLEM WITH THIS CAR. I WISH I WOULD HAVE LOOKED AT CONSUMER REVEIWS. 13,00.00 DOLLAR MISTAKE. BACK IN THE SHOP AND DEPENDING ON A RIDE AGAIN! OH AND EXTRA WARRANTY NOT WORTH IT STILL HAD TO PAY TO HAVE CAR TOLLED TO SHOP ,AND TO HAVE IT ANALYSISED. SHOULD HAVE BOUGHT A FORD.

NHTSA ODI 10872874

May 25, 2016Electrical systemElectronic Stability Control (esc)Engine

MY CAPTIVA DID NOT WANT TO START. THE KEY WAS LOCKED IN THE IGNITION. ALL THE LIGHTS WERE OFF AND THERE WAS NO LIGHTS ON THE INSTRUMENT PANEL. I DISCONNECTED THE NEGATIVE BATTERY CABLE FOR A MINUTE AND THEN PLUGGED IT BACK ON TO THE BATTERY. WHEN I WENT TO OPEN THE DOOR THE HORN STARTED HONKING AND ALL THE LIGHTS CAME ON. I DEACTIVATED THE ALARM WITH THE REMOTE ON THE KEY BUT ACCIDENTLY HIT THE LOCK BUTTON. I STATED THE VEHICLE AND WENT TO CLOSE THE HOOD. BUT WHEN I WENT TO OPEN THE DOOR THE DOORS HAD LOCKED AND MY VEHICLE WAS RUNNING. I HAD TO BREAK THE WINDOW BECAUSE MY YEAR OLD BABY WAS IN THE CAR. MY WIFE COMPLAINED THAT THE RADIO WILL SOME TIMES TURN OFF AND THE INSTRUMENT LIGHTS WILL COME ON. ONE IS THE TRACTION CONTROL NEED TO BE SERVICED AND ENGINE LIGHT WILL COME ON. ALSO THE SERVICE LIGHT WILL TURN ON. ALSO THE LIGHTS INSIDE THE VEHICLE WILL DIM AT TIMES. MY WIFE ALSO COMPLAINED THAT THE VEHICLE WILL STALL ON HER AND SHUT OFF ON HER ONCE. SHE WAS IN THE PARKING LOT OF THE CHURCH WHEN THE VEHICLE STALLED AND STOPPED ON HER. I HAVE READ FORUMS AND CUSTOMER COMPLAINTS OF OTHER CAPTIVA SUV'S HAVING THE SAME PROBLEM. ONES SUGGESTING THAT ITS THE BATTERY CABLES. PLEASE INVESTIGATE THE PROBLEM BECAUSE IT COULD BE A REAL PROBLEM IF THESE VEHICLES START TO STALL ON BUSY HIGHWAYS. REGARDS [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

NHTSA ODI 10870717

Apr 19, 2016Airbags

TAKATA RECALL-I BOUGHT MY 2012 CHEVROLET CAPTIVA LS IN MARCH 2013. ON JUNE 20, THE CAR WENT ON A TRIP TO BRANSON, MO.WHILE DRIVING ON THE HIGHWAY, THE AC STARTED BLOWING DRY VAPOR FROM THE VENTS-NO COLD AIR. ALSO THE LIGHT FOR THE SHIFTING GEARS P,N,R &D WAS NOT WORKING. I TOOK THE CAR TO THE SHOP. NO PROB. FOUND. THEN ON JULY 6, 2014,THE CAR WENT TO WISCONSIN. I HAD THE CAR N SHOP ON JULY 2 BEFORE THE TRIP TO MAKE SURE THAT AC WAS WORKING GOOD. THEY SAID THAT THEY FOUND NO PROB. WHILE ON THE TRIP THE AC DID THE SAME THING-NO AC & THE PASSENGER AIR BAG LIGHT WAS ON TO B SERVICED. THEN ON APRIL 2016, THE CAR WENT TO FLORIDA. THE AC ACTED UP AGAIN- DRY VAPORS FROM AC VENTS & NO COOL AIR. THE DRIVER LOOKED UNDER THE HOOD & SAW THAT THE ALUM. PIPE TO THE AC HAD ICE ON IT. THE AC HAD FROZEN UP. HE ALSO SAID THAT WHEN DRIVING THE CAR ON THE HIGHWAY, THE RPMS ARE HIGHER THAN WHEN THE CAR IS DRIVEN IN TOWN OR WITHIN 30 MIN. ON HIGHWAY SO THE AC PROB. DOESN'T HAPPEN. THE DRIVER IS A MECHANIC. I CALLED THE DEALERSHIP ON APRIL 18, 2016 TO MAKE AN APPT. TO GET THEM TO FIX THE AC. ALSO THE DASH LIGHT COMES ON TO SAY SERVICE THE AIR BAG. HOPEFULLY IT WILL B FIXED THIS TIME, THE 3RD TIME! AS OF THIS DATE, I HAVE NO APPT.

NHTSA ODI 10860406

Apr 1, 2016Steering

KEY STICKS IN IGNITION AND WILL NOT COME OUT WHEN IN PARK. AT TIMES CAR WILL NOT EVEN SHUT OFF. . KEY WILL NOT COME OUT OF IGNITION UNLESS YOU RESTART THE CAR. HAVE MOVED THE SHIFTER AND STEERING WHEEL AND PUSHED THE KEY IN AS ADVISED BY DEALERSHIP. STILL NO

NHTSA ODI 10853020

Mar 1, 2016Airbags

TL* THE CONTACT OWNS A 2012 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG OFF WARNING INDICATOR ILLUMINATED WITH AN OCCUPANT PRESENT. THE VEHICLE WAS DRIVEN; HOWEVER, THE FAILURE PERSISTED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

NHTSA ODI 10839143

Jan 23, 2016Electrical systemElectronic Stability Control (esc)

KEY STICKS IN IGNITION AND WILL NOT COME OUT WHEN IN PARK. AT TIMES CAR WILL NOT EVEN SHUT OFF. IGNITION WAS REPLACED UNDER WARRANTY. LESS THAN 3,000 MILES AND IT IS DOING IT AGAIN. KEY WILL NOT COME OUT OF IGNITION UNLESS YOU RESTART THE CAR. HAVE MOVED THE SHIFTER AND STEERING WHEEL AND PUSHED THE KEY IN AS ADVISED BY DEALERSHIP. STILL NOT WORKING. ALSO, STABLITRACK AND TRACTION CONTROL LIGHTS COME ON PERIODICALLY WHILE DRIVING, CAUSING THE CAR TO JUMP AND BUCK. DEALERSHIP ADVISED TO TURN OFF TRACTION CONTROL, BUT WHILE THE LIGHTS ARE ON AND THE CAR IS JERKING, YOU CANNOT DEACTIVATE. DEALERSHIP SAYS IT IS AN ENGINE MISFIRE PROBLEM BUT NOT SIGNIFICANT ENOUGH TO WARRANT TAKING CAR APART TO FIX.

NHTSA ODI 10821866

Dec 28, 2015Parking BrakeElectrical systemSpeed control

TL* THE CONTACT OWNS A 2012 CHEVROLET CAPTIVA SPORT. WHILE DRIVING 40 MPH, THE PARKING BRAKE LIGHT CONTINUED TO ACTIVATE AND THE CRUISE CONTROL CUT OFF WHEN THE BLINKER WAS ACTIVATED, WHICH DISENGAGED THE CRUISE CONTROL AND SLOWED DOWN THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 36,000.

NHTSA ODI 10816582

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2012 Chevrolet Captiva verdict →