What 145 owners told NHTSA about the 2012 Chevrolet Captiva

RADIO WOULD TURN OFF WHILE DRIVING, SERVICE TRACTION CONTROL MESSAGE LIGHT AND CHIMES, WOULD GO OFF, INTERIOR LIGHTS WOULD DIM OUT VEHICLE WOULD TURN OVER BUT NOT START, ENGINE LIGHT WOULD NOT STAY ON HOWEVER WAS ABLE TO GET AUTO STORE TO PULL CODES WHEN LIGHT WAS ON. TALKED TO DEALERSHIP ADVISED TO REPLACE BATTERY AND KEY FOB AS ONE CODE HAD TO DO WITH VEHICLE THINKING WRONG KEY WAS USED. REPLACED BATTERY AND KEY FOBS SEEMED TO BE OKAY FOR 2 MONTHS. THEN TODAY WHEN PUTTING WINDOW DOWN TO GET MAIL THE RADIO TURNED OFF, SERVICE TRACTION CONTROLS LIGHTS STARTED GOING OFF AGAIN AND AIR BLOWER CUT OUT (THIS STARTED WHEN VEHICLE PUT IN PARK) NOTICED WHEN THIS WAS HAPPENING THAT VOLTAGE ON BATTERY WOULD DROP. TOOK TO AUTO STORE AND THEY CHECKED BATTERY IT WAS FINE. BUT WHEN AIR WAS ON AND WINDOW WOULD BE PUT DOWN IT WOULD RECREATE THE SAME PROBLEM (VEHICLE WAS IN PARK). AUTO STORE SAID COULD BE A SHORT. AFTER TESTING BATTERY AND IT WAS GOOD THE AIR WAS TURNED OFF AND WINDOW BEING PUT DOWN WOULD NOT CAUSE ANY ISSUES. ONLY SEEMS TO HAPPEN WHEN AIR WAS ON. THERE SEEMS TO BE NUMEROUS COMPLAINTS REGARDING THESE TYPES OFF ELECTRICAL OCCURRENCES FOR THIS VEHICLE TYPE. ALSO HAVE HAD ISSUES WITH A SURGE WHEN DRIVING VEHICLE. HAD DIFFERENT TRANSMISSION AND POWER TRAIN THINGS LOOKED AT FROM DEALERSHIP THAT HAVE IMPROVED IT BUT NOT FULLY CORRECTED. SEEMS TO HAVE GOTTEN EVEN A LITTLE BETTER AFTER BATTERY REPLACED BUT STILL OCCURS TO THE POINT WHERE IT SHIFTS HARD AND SURGES THE CAR FORWARD.

NHTSA ODI 11130502

KILLS ON HIGHWAY AND IN TOWN, CHECK ENGINE LIGHT COMES ON THEN OFF IN ABOUT 15-30 MINUTES, KEY GETS STUCK IN IGNITION WHEN IT DO KILLS, NO INDICATOR, RADIO SWITCHES LIKE IT'S GOING CRAZY SOMETIMES FOR DAYS AND WEEKS, I'VE BROUGHT 3 BATTERIES SINCE MARCH 10,2017 WHEN I STARTED FINANCING THIS VEHICLE, REPLACED BATTERY CABLES AND PROBLEM STILL REOCCURRING, ALTERNATOR REPLACED AND NOW GIVING TROUBLE AGAIN, SOMETHING IS MAKING THE PRESSURE IN MY TIRES EXTREMELY LOW, LIGHTS DIM, DASHBOARD LIGHTS FLICKERING, INSIDE LIGHTS COMES ON SOMETIMES, SOMETIMES EVERYTHING SHUTS DOWN ON THIS VEHICLE, WHEN STATIONARY VEHICLE IDLES AND HESITANT, WHEN IN MOTION VEHICLE IDILES, HESITANT, MISSES, AND KILLS. ON THE HIGHWAY THE VEHICLE IDLES, MISSED, SHAKY, HESITANT , AND KILLS WITH NO INDICATION VERY DANGEROUS AFRAID MY KIDS AND I WILL LOSE OUR LIFE IN THIS VEHICLE!!! WHEN TURNING VEHICLE IS HESITANT, SOMETIMES LOSE POWER, AND MISSES. SOMETIMES THE VEHICLE WILL NOT GO PASS 45 MPH, WHEN TAKING OFF VEHICLE IDLES SO HIGH AND LOUD, RADIO DISPLAYS DEVICE NOT SUPPORTED WHEN NOTHING IS PLUGGED UP, RADIO TIME ALWAYS RESETS WHEN THE VEHICLE LOOSES POWER, POPPING SOUND UNDER THE HOOD WHEN THE KEY IS STUCK IN IGNITION WHEN VEHICLE LOOSES ALL POWER, THIS VEHICLE IS NOT DEPENDABLE AND VERY DANGEROUS!!! ALL THESE DEFECTS ARE REOCCURRING ISSUES AND PROBLEMS. THIS IS SCARY, I WOULD'VE NEVER FINANCED THIS VEHICLE, NEVER, HOWEVER I DON'T UNDERSTAND HOW MY DEALER SHIP ALLOWED THIS PIECE OF CRAP AT THEIR YARD AND ALLOWED ME TO GET THIS VEHICLE, I'VE SPENT MY ENTIRE SAVINGS REPAIRING THINGS ON THIS VEHICLE ONLY FOR IT REOCCUR IN NO TIME, I NEED A DEPENDABLE VEHICLE IS ALL I'M ASKING, IF I DON'T WORK MY FAMILY WON'T EAT, THEN WE'LL END UP HOMELESS PLEASE HELP!!! RECALL THIS DANGEROUS VEHICLE AND/OR MAKE IT RIGHT!!!

NHTSA ODI 11122386

STOPPED RUNNING SUDDENLY.I HAD DRIVEN THIS VEHICLE AND IT WAS RUNNING FINE. SHUT IT OFF CAME BACK IN ABOUT 4 HOURS AND IT WOULD NOT START. HAD IT TOWED TO GARAGE FOR REPAIRS...TIMING BELT BROKEN AT APPROX 100,000 MILE.

NHTSA ODI 11121263

I PURCHASED THIS VEHICLE ON MARCH 2, 2018. WITHIN 3 MONTHS OF OWNING THIS VEHICLE, IT HAS HAD A CATALYTIC CONVERTER REPLACED (WITHIN THE FIRST 2 WEEKS). ON JUNE 11, 2018, THE VEHICLE CUT OFF AND WOULD NOT RESTART. I HAD IT TOWED TO A REPAIR SHOP WHERE IT WAS DIAGNOSED WITH A BROKEN TIMING CHAIN. THE VEHICLE HAD ABOUT 95,000 MILES ON AT THE TIME. I PURCHASED IT WITH 92,500 ON IT. A WEEK AND A HALF LATER I HAD TO RETURN THE VEHICLE FOR ANOTHER REPAIR WITH THE VALVES DEALING WITH THE TIMING BELT. THE VEHICLE IS NOW BACK IN THE SHOP AND HAS BEEN DIAGNOSED WITH AN ENGINE CAMSHAFT/EXHAUST PROBLEM DUE TO IT CUTTING OFF WHILE DRIVING. THE VEHICLE CUT OFF AT LEAST 9 TIMES WHILE DRIVING IN TRAFFIC.

NHTSA ODI 11120712

WHILE DRIVING DOWN THE FREEWAY IN RUSH HOUR TRAFFIC, VEHICLE LOST POWER STRANDING ME IN THE MIDDLE OF THE FREEWAY.

NHTSA ODI 11118477

TRANSITIONING FROM LOW BEAM TO HIGH BEAM WOULD CAUSE RADIO AND ASSOCIATED CONTROLS/DISPLAY TO GO OUT COMPLETELY. FIX PARKING BREAK AND ONBOARD EMISSIONS CONTROL SENSOR LIGHT WOULD GO ON/OFF INTERMITTENTLY OVER THE COURSE OF SEVERAL WEEKS, SOMETIMES FLICKERING AND OTHER TIMES STAYING ON FOR A FEW HOURS. DROVE CAR 1.5 HRS AND TURNED OFF FOR 1/2 HR, WHEN CAME BACK IT WAS COMPLETELY DEAD AND KEY STUCK IN IGNITION. FEW MIN LATER IT STARTED. WHEN BROUGHT TO DEALERSHIP THEY SAID THERE WERE 18 ERROR CODES AND 1 WAS FOR ECM AND 1 FOR BCM. THEY REPLACED BOTH. CAR WAS 100% FINE FOR 6 DAYS. THEN, CRUISE CONTROL WOULD TURN OFF WHEN A CALL CAME IN OVER BLUETOOTH, RADIO AND ASSOCIATED CONTROLS AND DISPLAY WOULD GO OUT COMPLETELY WHEN USING TURN SIGNAL. VARIOUS DASH PANEL LIGHTS WOULD COME ON SIGNIFYING REPAIRS NEEDED. A COUPLE TIMES CAR WOULDN'T START - WAS 100% DEAD - COULDN'T EVEN OPEN TRUNK, DOOR LOCKS OR GET LIGHTS TO COME ON. KEY WOULD BE STUCK IN THE ON POSITION AND I COULDN'T GET IT OUT. AFTER ABOUT 45 MIN POWER RANDOMLY TURNED ON.

NHTSA ODI 11099377

TL* THE CONTACT OWNS A 2012 CHEVROLET CAPTIVA. WHILE DRIVING 30 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (MARTIN CHEVROLET, 8800 GRATIOT RD, SAGNINAW MI 48609) WHERE IT WAS DIAGNOSED ON DECEMBER 3, 2016 THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED ON JANUARY 25, 2018. THE VEHICLE WAS TAKEN BACK TO THE LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE PISTONS, RINGS, AND WATER PUMP NEEDED TO BE REPLACED. ADDITIONALLY, THE OIL CONSUMPTION TEST WAS COMPLETED ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 8-3844130010. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT UNDER A WARRANTY. THE FAILURE MILEAGE WAS 87,390.

NHTSA ODI 11072357

AT RUSH HOUR , THE DASH LIGHTS COME ON AND THE CAR STOPS DEAD. NO POWER AT ALL. WE WERE ABLE TO GET IT OFF THE ROAD, BUT IT WAS DARK AND WITH NO ELECTRICAL WORKING, COULD NOT USE THE FLASHERS. WAS ALMOST HIT SEVERAL TIMES BY UNCARING DRIVERS. EVEN YELLED AT. NO POWER TO THE CAR AT ALL.

NHTSA ODI 11052718

NOTICED THE VEHICLE WAS BURNING OIL AT A HIGH RATE. TOOK IT INTO THE DEALERSHIP AND THEY STATED THIS IS A "KNOWN" PROBLEM WITH CHEVY CAPTIVA'S, THAT THE OIL BURNING WILL MELT THE PISTONS INTO THE PARTS BUT THE EXTENDED WARRANTY DID NOT COVER IT. LOCATED BULLETIN 13-06-01-003F-EXCESSIVE ENGINE OIL CONSUMPTION UNDER THE GM WEBSITE BUT THEY STATE IT DOESN'T COVER MY VIN#. IF THIS IS A KNOWN PROBLEM BY GM HOW CAN IT SELECT WHICH VEHICLES TO FIX.

NHTSA ODI 11039748

THE PARKING BRAKE KEEPS ON GOING ON WELL DRIVING, ELECTRICAL PROBLEMS AND FUEL PUMP NOT WORKING PROPERLY.

NHTSA ODI 11024941

THE CAR WILL NOT START, KEY IS STUCK IN THE IGNITION. WE HAVE JUMPED IT NUMEROUS TIMES AND FOR NO REASON THE CAR WILL NOT START AGAIN. THE BATTERY WAS GOOD, HAD IT CHECKED. 4TH TIME SINCE THE START OF 2016. RIGHT NOW THERE IS NO, POWER , I CAN'T EVEN GET THE INDOOR LIGHTS ON. IT IS GOING BACK TO THE MECHANIC. THE CAR WAS STATIONARY, (IN MY CAR PORT).

NHTSA ODI 10885919

MY CAPTIVA DID NOT WANT TO START. THE KEY WAS LOCKED IN THE IGNITION. ALL THE LIGHTS WERE OFF AND THERE WAS NO LIGHTS ON THE INSTRUMENT PANEL. I DISCONNECTED THE NEGATIVE BATTERY CABLE FOR A MINUTE AND THEN PLUGGED IT BACK ON TO THE BATTERY. WHEN I WENT TO OPEN THE DOOR THE HORN STARTED HONKING AND ALL THE LIGHTS CAME ON. I DEACTIVATED THE ALARM WITH THE REMOTE ON THE KEY BUT ACCIDENTLY HIT THE LOCK BUTTON. I STATED THE VEHICLE AND WENT TO CLOSE THE HOOD. BUT WHEN I WENT TO OPEN THE DOOR THE DOORS HAD LOCKED AND MY VEHICLE WAS RUNNING. I HAD TO BREAK THE WINDOW BECAUSE MY YEAR OLD BABY WAS IN THE CAR. MY WIFE COMPLAINED THAT THE RADIO WILL SOME TIMES TURN OFF AND THE INSTRUMENT LIGHTS WILL COME ON. ONE IS THE TRACTION CONTROL NEED TO BE SERVICED AND ENGINE LIGHT WILL COME ON. ALSO THE SERVICE LIGHT WILL TURN ON. ALSO THE LIGHTS INSIDE THE VEHICLE WILL DIM AT TIMES. MY WIFE ALSO COMPLAINED THAT THE VEHICLE WILL STALL ON HER AND SHUT OFF ON HER ONCE. SHE WAS IN THE PARKING LOT OF THE CHURCH WHEN THE VEHICLE STALLED AND STOPPED ON HER. I HAVE READ FORUMS AND CUSTOMER COMPLAINTS OF OTHER CAPTIVA SUV'S HAVING THE SAME PROBLEM. ONES SUGGESTING THAT ITS THE BATTERY CABLES. PLEASE INVESTIGATE THE PROBLEM BECAUSE IT COULD BE A REAL PROBLEM IF THESE VEHICLES START TO STALL ON BUSY HIGHWAYS. REGARDS [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

NHTSA ODI 10870717

TL* THE CONTACT OWNS A 2012 CHEVROLET CAPTIVA. THE CONTACT STATED THAT WHILE PULLING INTO A PARKING SPACE, THE KEY FAILED TO DISENGAGE FROM THE IGNITION SWITCH AFTER THE VEHICLE WAS TURNED OFF. THE CONTACT STATED THAT THE RADIO WOULD SHUT OFF AND THE PARKING BREAK WARNING INDICATOR ILLUMINATED AS THE VEHICLE STALLED. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. HOWEVER, THE SPARK PLUGS, THE FUSES, AND THE RADIO WERE REPLACED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 48,000. ..UPDATED 09/03/15 *BF UPDATED 09/09/15*LJ *CN

NHTSA ODI 10746853