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What 15 owners told NHTSA about the 2011 Volvo XC70

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (15)Crash / fire / injury (1)Body & structure (2)Latches & locks (2)Seat belts (2)Transmission & drivetrain (2)Visibility & wipers (2)Wheels (2)Brakes (1)Electronic Stability Control (esc) (1)Steering (1)Suspension (1)

1 of 15 complaints match · crash/fire/injury only · clear filters

Nov 18, 2011Crash1 injury

ON NOVEMBER 8, 2011, MS. JANICE CERVELLI SUSTAINED MINOR PERSONAL INJURIES AND SEVERE DAMAGE TO HER VEHICLE AS THE RESULT OF AN UNINTENDED ACCELERATION. THE INCIDENT OCCURRED IMMEDIATELY AFTER MS. CERVELLI ACCIDENTLY BACKED INTO A UTILITY POLE IN THE PARKING AREA OF A PROFESSIONAL OFFICE PLAZA LOCATED AT 620 NORTH COUNTRY CLUB IN TUCSON, ARIZONA. IMMEDIATELY FOLLOWING THE LOW SPEED IMPACT WITH THE UTILITY POLE, MS. CERVELLI PUT THE VEHICLE IN DRIVE, AT WHICH TIME THE VEHICLE QUICKLY ACCELERATED, AND SURGED FORWARD DESPITE THE FACT THAT MS. CERVELLI WAS PRESSING ON THE BRAKE PEDAL WITH ALL HER STRENGTH. MS. CERVELLI REPORTS THAT SHE COULD FEEL THE BRAKE PEDAL SURGING UNDER HER FOOT WHILE THE ENGINE RPMS CONTINUED TO RISE. THE VEHICLE JUMPED THE PARKING BARRIER, CAUSING SEVERE DAMAGE TO THE LEFT FRONT WHEEL AND RELATED SUSPENSION. THE VEHICLE CONTINUED TO ACCELERATE FORWARD TO IMPACT THE PROFESSIONAL OFFICE BUILDING, CAUSING DAMAGE TO THE LEFT FRONT QUARTER AND LEFT SIDE OF THE VEHICLE. AIR BAGS DID NOT DEPLOY.

NHTSA ODI 10437029

Working with the data? Download all 15 complaints as CSV · fetched from NHTSA July 27, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Volvo XC70 verdict →