What 160 owners told NHTSA about the 2011 Volkswagen Tiguan Ltd

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE DRIVING APPROXIMATELY 10 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE HORN FAILED TO SOUND. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SCREW, CONTROL UNIT, AND CUP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE DRIVING 45 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.

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CHECK ENGINE LIGHT APPEARED 09/11/16. VEHICLE WAS STATIONARY AT THE TIME THE LIGHT ENGAGED. DROPPED OFF AT DEALER WHO INFORMED ME THAT THE TENSIONER HAD FAILED AND THE FOLLOWING HAD TO BE REPLACED: TENSIONER, TIMING CASE, SEALENT, GASKET, BRACKET, VALVE, AND RAIL NEEDED TO BE REPLACED. HE STATED THAT THE PROBLEM WAS CAUGHT EARLY ENOUGH THAT UPON INSPECTION OF THE ENGINE THEY FOUND NO DAMAGE TO THE ENGINE. THERE IS NO MAINTENANCE SCHEDULE IN THE MANUAL FOR THE TENSIONER. HE ALSO STATED THAT DUE TO THE TENSIONER FAILING, THE TIMING CHAIN WAS SKIPPING LINKS WHICH WOULD HAVE LEAD TO ENGINE FAILURE. THERE WERE NO DASH BOARD MESSAGES INDICATING WHY THE CHECK ENGINE LIGHT WAS TRIGGERED. PLEASE SEE ENCLOSED INVOICE AS ATTACHED.

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ON FOUR SEPARATE OCCASIONS THE CAR HAS LOST POWER WHILE IN DRIVE ON CITY STREETS. FIRST OCCASION APRIL 23 2014 THE COOLANT/WATER PUMP FAILED AS DID FUSE. MAY 23 FUEL PUMP FAILED AND FUEL PUMP PANEL. JULY 28 CAR DIED WHILE DRIVING DUE TO FAULTY FUEL INJECTOR. YESTERDAY AUG 15 2016 CAR AGAIN LOST POWER WHILE DRIVING ON CITY STREETS AND HAD TO BE TOWED (FOURTH TIME WITH LESS THAN 50K MILES) TO DEALER. I AM AWAITING DIAGNOSIS BUT NO LONGER FEEL SAFE IN THE VEHICLE. TWICE I WAS FORTUNATE THAT POLICE OFFICERS SHOWED UP AND WERE ABLE TO PUSH MY CAR OUT OF TRAFFIC AND TO SAFETY BUT AT THIS POINT I BELIEVE VW SHOULD TAKE ACTION TO REPLACE THE CAR AS IT HAS CLEARLY PROVEN A SAFETY HAZARD FOR MYSELF AND OTHERS ON THE ROAD. RESPECTFULLY SUBMITTED, [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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REFERENCE TSB 15-12-01 (NHTSA 10045560) AND TSB 15-11-04 (NHTSA 10043276) WHERE THE TIMING CHAIN SENSOR FAILS PREMATURELY RESULTING IN TIMING CHAIN SLIPPAGE AND CATOSTROPHIC ENGINE DAMAGE. SEE VW COMPLAINT CASE # 160737061 WHEREBY VW DENIES FINANCIAL RESPONSIBILITY DUE TO VEHICLE MILEAGE. THIS IS A KNOWN AND RECURRING ISSUE TO A VEHICLE COMPONENT THAT IS DESIGNED TO LAST THE LIFE OF THE VEHICLE BY THE OEM'S ADMISSION. VW NEEDS TO EXTEND WARRANTY COVERSAGE FOR DAMAGES RELATED TO TIMING CHAIN SLIPPAGE TO A REASONABLE VEHICLE LIFE EXPECTANCY AND NOT A CONVENIENT LIFE EXPECTANCY.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE DRIVING 30 MPH, THE VEHICLE SHOOK AND THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED DUE TO THE TIMING CHANGE TENSIONER AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.

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WE HAVE A 2011 TIGUAN AND THE STEERING WHEEL CLOCK SPRING HAS FAILED (PER THE VW DEALER), INITIATING THE AIRBAG MONITORING INDICATOR LIGHT TO ILLUMINATE. ALSO, DUE TO THE CLOCK SPRING FAILURE, THE HORN, THE AIRBAG, AND ALL ELECTRONIC CONTROLS ON THE STEERING WHEEL DO NOT WORK. THIS IS THE SAME REASON AS FOR AN ACTIVE RECALL INVOLVING 420,000 VOLKSWAGENS, BUT THIS VIN IS NOT INCLUDED IN THAT RECALL. THERE WERE NO ACCIDENTS WITH THE VEHICLE, AND NOTHING DONE TO HAVE CAUSED THIS FAILURE. THE VEHICLE WAS STATIONARY WHEN THE AIRBAG WARNING LIGHT CAME ON.

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MY TIGUAN ONLY RUNNING 50K MILES BROKE DOWN IN THE MIDDLE OF THE HIGHWAY. THE ENGINE LIGHT WENT ON AND THE CAR STOPPED ACCELERATING. WHEN I TOWED IT TO THE MECHANIC, I WAS TOLD THE TIMING CHAIN TENSIONER AND CRANKSHAFT SENSOR WERE BAD. THE TIMING CHAIN TENSIONER DEFECT CAUSED COMPLETE ENGINE FAILURE. I NOW DO NOT HAVE AN ENGINE. AFTER LOOKING INTO THIS ISSUE AND TALKING TO SOME LAWYERS ALL OVER THE US, IT SEEMS LIKE MANY PEOPLE WITH VW TIGUANS (2.0L ENGINES) HAVE THIS ISSUE AND THERE ARE A FEW CLASS ACTION LAW SUITS IN THE US REGARDING THIS MATTER. I SPOKE TO VW OF AMERICA AND THEY SAID THERE WAS NO RECALL ISSUED, ALTHOUGH THEY ARE AWARE OF THIS DEFECT. VW DEALERSHIP NOW TELLS ME THE ESTIMATED COST TO REPAIR THE ENGINE AND TIMING CHAIN TENSIONER IS AROUND $10,000. IF THE TIMING CHAIN TENSIONER WAS NOT DEFECTIVE, MY ENGINE WOULD HAVE NEVER FAILED. I SHOWED THEM PROOF OF OIL CHANGES OVER THE LAST 3 YEARS IN WHICH WERE ALL DONE IN A TIMELY MANNER. I AM NOW FIGHTING WITH VW OF AMERICA ABOUT THIS ISSUE. THERE SHOULD BE A RECALL ON THESE VEHICLES. MY CAR IMMEDIATELY BROKE DOWN ON THE HIGHWAY AND I WAS VERY LUCKY THAT NO ONE CRASHED INTO ME. THIS IS A VERY DANGEROUS PROBLEM.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. SHORTLY AFTER, THE VEHICLE FAILED TO ACCELERATE ANY FURTHER. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CRANKSHAFT SENSOR AND TIMING CHAIN TENSIONER FAILED AND NEEDED TO BE REPLACED. WHILE THE VEHICLE WAS AT THE DEALER, THE TECHNICIAN HAD THE VEHICLE RUNNING WITH THE TIMING CHAIN TENSIONER FAILURE, WHICH CAUSED THE ENGINE TO FAIL. THE ENGINE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. ..UPDATED 10/26/16 *BF THE VEHICLE WAS REPAIRED UNDER WARRANTY. *JS

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AFTER AN OIL CHECK AND REPLACEMENT, WITHIN 4 WEEKS THE CHECK ENGINE LIGHT CAME ON AND CAR HAS EXAGGERATED SOUNDS AFTER SHUT DOWN (TOLD THIS IS THE FAN COOLING DOWN CAR) . THE SYMBOL APPEARING ON THE DASH AS INDICATED IN THE MANUAL, STATES THERE MAY BE A PROBLEM WITH THE CATALYTIC CONVERTER, BUT WHEN TAKEN TO THE DEALER WAS TOLD IT WAS THE TURBO BYPASS VALVE $359.11 + TAX AND COOLING FANS $949.00+TAX , PLUS THE NEED FOR A SOFTWARE UPDATE $129.50 +TAX AND MAY BE THE TURBO HAS TO BE REPLACED $2233.16 + TAX, AFTER THEY DO THE INITIAL REPAIRS. NOW THE CAR IS OVER HEATING WHEN IN TRAFFIC AND ON HOT DAYS. PLEASE NOTE WE WERE TOLD THAT A NEW ENGINE WAS PUT IN THE CAR IN 2014, BECAUSE THEY COULD NOT FIND OUT WHAT WAS WRONG WITH THE CAR WHILE IT WAS UNDER WARRANTY AFTER IT STALLED AND WOULD NOT TURN BACK ON. SINCE THE REPAIRS ARE SO EXPENSIVE FOR THESE LATEST ISSUES WE HAVE NOT DONE THE REPAIRS. WRESTLING WITH KEEPING THE CAR, SINCE IT HAS HAD MULTIPLE ISSUES. JUST BEFORE IT STALLED PREVIOUSLY THERE WAS A EPC LIGHT AND A CATALYTIC CONVERTER LIGHT. TOOK IT TO THE DEALER AND IT REMAINED THERE FOR A FEW DAYS AND WAS TOLD PROBLEM WAS RESOLVED. ABOUT A MONTH LATER THE EPC LIGHT CAME BACK ON. THIS TIME THE CAR STAYED WITH THE DEALER FOR OVER A MONTH AND EVENTUALLY WE WERE TOLD A 2014 ENGINE WOULD BE PLACED IN THE CAR. THEY COULD NOT FIND OUT WHAT THE EXACT PROBLEM WAS. WE WERE TOLD IT MAY BE DUE TO SLUG IN THE ENGINE. DESPITE THIS THE COST FOR THE ENGINE WAS COVERED UNDER THE WARRANTY. LATER THE CATALYTIC CONVERTER LIGHT CAME ON AND IT WAS CHANGED AND FOR A WHILE NO PROBLEMS UNTIL NOW. NOW WE HAVE A VERY EXPENSIVE FAN AND TURBO PROBLEM WITH NO WARRANTY TO COVER THE COST. THIS CAR HAS HAD TOO MANY ISSUES, MOST OCCURRING WITHIN JUST 5 YEARS OF THE PURCHASE. WE USUALLY JUST LEAVE IT AT HOME AND USE OUR SON'S CAR FOR LONG DISTANCES.

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MY VW 2011 TIGUAN'S TIMING BELT SKIPPED AND END UP DAMAGING THE ENGINE. THE CAR WAS STATIONARY, MY WIFE, A COUPLE OF HOURS BEFORE CAME BACK FROM A MEETING IN THE CAR AND PARKED IT. THEN WHEN SHE WENT BACK TO THE CAR IT CRANKED BUT DIDN'T TURN ON. IT ONLY HAS 58K MILES BUT VW IS NOT RESPONDING BECAUSE IT WAS 5 MONTH PAST THE WARRANTY END DATE. THIS HAPPENED IN 5/2016... MOST OF THE RECOMMENDED SCHEDULED MAINTAINANCE WERE PERFORMED AND MOST HAVE BEEN PERFORMED IN THE DEALERSHIP BUT THE LAST ONE THAT WAS PERFORMED IN FIRESTONE. STILL NO RESOLUTION FROM VW OTHER THAN TELLING US THAT WE ARE OUT OF LUCK AND THAT WE HAVE TO PAY FOR THE REPAIRS, ABOUT $12K.

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THE SUNROOF OF MY 2011 VW TIGUAN EXPLODED FOR NO APPARENT REASON. IT WAS A HOT HOUSTON AFTERNOON. I WAS ON A HOUSTON FREEWAY AT ABOUT 60MPH , AND HEARD A VERY LOUD EXPLOSION FOLLOWED BY WIND SOUND AND SOUND OF GLASS PIECES FLYING ON THE TOP OF THE CAR. LUCKILY THE FABRIC SHADE WAS CLOSED WHICH KEPT SOME GLASS PIECES FROM FALLING IN THE CAR. I WAS CERTAIN THAT NOTHING HAD HIT THE CAR.

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COMMON FAILED TIMING CHAIN TENSIONER ON MANY VW'S TSI ENGINES , CAUSED COMPLETE ENGINE DAMAGE AND COSTLY REPAIR, LUCKLY NO INJURIES HAPPENED VW REFUSED TO REPAIR EVEN THOUGH CAR WAS STILL UNDER WARRANTY WHEN DAMAGE OCCURRED .

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CAR STALLED DRIVING ON HIGHWAY SPEED, LUCKILY NO ACCIDENT OCCURRED IT'S VERY COMMON FAILURE OF IGNITION COIL ON ALMOST ALL VW MODELS , FAILURE WILL CAUSE YOUR CAR TO BE INOPERABLE . VW DIDN'T ISSUE A RECALL OR AT LEAST NOTIFY OWNERS OF VW CARS TO CHANGE THEIR DEFECTIVE IGNITION COILS. *TR

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MY VEHICLE HAD THE STEERING WHEEL CLOCK SPRING REPLACED AT THE DEALERSHIP IN FEB 2016 UNDER THE RECALL. MAY 14 2016 I WAS TURNING LEFT AT A STOPLIGHT WHEN THERE WAS A GRINDING NOISE AND MY AIRBAG LIGHT CAME ON AND MY STEERING WHEEL CONTROLS AND HORN STOPPED WORKING. I BELIEVE THE CLOCK SPRING HAS GONE BAD AND NEEDS TO BE REPLACED AGAIN. MILEAGE: 87,000

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TIMING CHAIN TENSIONER FAILURE AT 70,000 MILES. SUFFERED A CATASTROPHIC ENGINE FAILURE WHEN THE TIMING CHAIN JUMPED TIME. THE TENSIONER FAILURE IS A KNOWN AND CONFIRMED ISSUE SINCE 2012.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE DECELERATED AND THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MANIFOLD WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THE CRANK CASE BREATHER VALVES NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 87,000.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER AN UNKNOWN MANUFACTURER RECALL, WHICH WAS DIRECTLY RELATED TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TURBO CHARGER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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WHEN I AM AT A TRAFFIC LIGHT, MY TRANSMISSION TENDS TO BUMP LIKE IT IS GOING INTO ANOTHER GEAR. THIS HAPPENS WHEN MY VEHICLE IS STOPPED AND MY FOOT IS ON THE BRAKE.

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THE VEHICLE WAS ON THE FREEWAY DOING 70MPH AND THE ENGINE SUDDENLY BEGAN KNOCKING AND COULD NOT SUSTAIN HIGHWAY SPEEDS. HAD TO STOP BY THE SIDE AND THEN SLOWLY TAKE THE NEXT EXIT. ON TAKING IT TO THE DEALER, THE MENTIONED THE IGN COILS & SPARK PLUGS WERE FAULTY AND I HAD TO PAY TO HAVE THEM REPLACED WITH NEW PART NUMBER. VEHICLE HAD ONLY 55K MILES ON IT AND HAD ROUTINE MAINTENANCE PERFORMED ON IT.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE ENGINE STALLED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT TWO OF THE IGNITION COILS WERE NOT FIRING WELL. THE TECHNICIAN REPLACED THE COILS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,407.

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AT 67K MILES, OUR 2011 VW TIGUAN SUDDENLY WOULDN'T START. WE'D HAD HAD NO INDICATION THAT ANYTHING WAS WRONG, AND OUR CAR HAD BEEN WELL MAINTAINED. A VW MECHANIC SAID THAT THE ENGINE WAS PROBABLY SHOT. HE TOLD US IT WAS A TIMING SEQUENCING PROBLEM. WITH NEARLY $7,000 YET TO PAY OFF THE CAR, WE WERE NOT ABOUT TO SPEND $8,500 ON A REBUILT ENGINE AND SERVICE. I HAVE READ MANY COMPLAINTS ABOUT THE TIMING CHAIN, PLUS DOCUMENTATION THAT THERE IS A DEFECTIVE SPROCKET THAT WAS NOT PROPERLY HARDENED OR HEAT TREATED, CAUSING IT TO WEAR DOWN & CAUSE THE TIMING CHAIN TO SLIP. I CALLED VWGROUP OF AMERICA AND SOMEONE SAID HE'D CONTACT THE REPAIR CARE MGT TEAM, THAT THEY'D CALL THE DEALER, AND THAT SOMEONE WOULD CALL ME BACK. AFTER SOMEONE FROM VW SPOKE TO THE DEALER, THE MECHANIC SUDDENLY KNEW THAT IT WAS THE SPROCKET AND TIMING CHAIN, AND THAT ONLY THOSE & THE CYLINDER HEAD NEED TO BE REPLACED. INSTEAD OF $8,500, THE REPAIR WOULD BE ABOUT $4,000, AND THAT VW HAD AGREED TO COVER 65%. I RETURNED A CALL FROM KEN SWANTEK AND TOLD HIM THAT I KNEW THAT VW'D HAD MANY COMPLAINTS ABOUT THIS ISSUE. HIS SAID: 1) YOU CANT BELIEVE EVERYTHING YOU READ ON THE INTERNET. 2) IF VW HAD SUCH COMPLAINTS IT DIDN'TT MEET THE STANDARD FOR A RECALL. 3) I SHOULD HAVE BEEN READING VWS TECHNICAL BULLETINS. 4) IF VW RECEIVES ENOUGH COMPLAINTS TO MEET THE STANDARD FOR A RECALL, ONLY THEN WOULD WE BE REIMBURSED FOR THE REMAINING EXPENDITURE. I KNOW VW HAS HAD NUMEROUS COMPLAINTS ABOUT THIS AND THAT VW CONSUMERS HAVE RECEIVED FROM 0%-100% REIMBURSEMENT FOR THE REPAIRS.

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DRIVING DOWN THE HIGHWAY WHEN I REALIZED BOTH OF MY HEADLIGHTS WERE OUT. IT WAS LIGHT WHEN I LEFT MY HOUSE SO I DIDN'T NOTICE, I HAD TO DRIVE WITHOUT HEADLIGHTS. JUST A LITTLE STRANGE THAT ALL OF A SUDDEN BOTH HEADLIGHTS GO OUT AT THE EXACT SAME TIME. SO I CALLED TO ASK TO BRING MY CAR IN AND THE GIRL TOLD ME THERE ARE NO RECALLS FOR THIS. I SEE RECALL 97Z9 FOR EXTERIOR LIGHTING. SHE TELLS ME I'LL HAVE TO PAY TO FIX IT AND IF THERE IS A RECALL IN THE FUTURE I CAN GET A REFUND. GREAT CUSTOMER SERVICE.

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VEHICLE JUST OVER 45K AND WAS TOLD THE CLOCK SPRING SHORTED WITH NO REAL REASON AS TO WHY THIS WOULD HAPPEN SO EARLY IN THE VEHICLE LIFE. THE IMPACT OF THE FAILURE FROM WHAT I CAN VISUALLY TELL IS THAT I HAVE NO HORN, THE ELECTRONIC CONSOLE DOES NOT FUNCTION AND ALL BUTTONS ON THE STEERING WHEEL DO NOT WORK. THE CONSOLE ALSO DISPLAYS AN AIRBAG ERROR, WHICH THE DEALER CANNOT CONFIRM IF THIS IMPACTS MY ACTUAL AIRBAG SYSTEM. I'M TOLD THE OVER $750+ TO SERVICE. GIVEN THE POTENTIAL SAFETY IMPACT OF THIS DEVICE, I FIND IT RIDICULOUS THAT ONE, IT SHORTED, AND TWO, THE COST AND THE DEALERSHIP / VW CORPORATE UNWILLING TO ADDRESS THE CONCERN, OTHER THAN TO SAY I AM OUT OF WARRANTY. ITS VERY DANGEROUS NOT KNOWING IF THE CLOCK SPRING IMPACTS THE AIR BAG SYSTEM IN MY VEHICLE, LET ALONE NOT HAVING A FUNCTIONING HORN.

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