Home · 2011 Volkswagen Jetta Hev · Complaints

What 639 owners told NHTSA about the 2011 Volkswagen Jetta Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (639)Crash / fire / injury (43)Electrical system (200)Fuel system (96)Engine (93)Fuel System, Diesel (82)Transmission & drivetrain (55)Lights (46)Airbags (38)Brakes (28)Engine & cooling (26)Speed control (26)

2 of 639 complaints match · Speed control · crash/fire/injury only · clear filters

Apr 26, 2025Body & structureSpeed controlCrash

Because of recall, car was not engaged in park completely like it stated after I got out it rolled away down the hill and hit a tree, therefore the recall caused my accident. Yes the problem has been confirmed it is a recall. No it has not been inspected by dealer or police. Volkswagen will not engage in any further investigations they say it's my fault. There were no warning lamps.

NHTSA ODI 11656916

Feb 21, 2020Speed controlCrash

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, THE ENGINE REVVED WHILE THE BRAKE PEDAL WAS DEPRESSED AND ACCELERATED INDEPENDENTLY CAUSING THE VEHICLE TO CRASH INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THAT THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO A COLLISION SHOP. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND FILED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 133,708.

NHTSA ODI 11310559

Working with the data? Download all 639 complaints as CSV · fetched from NHTSA July 26, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Volkswagen Jetta Hev verdict →