What 639 owners told NHTSA about the 2011 Volkswagen Jetta Hev

THE HORN CHANGED SOUNDS FOR A FEW WEEKS THEN STOPPED WORKING ALL TOGETHER. IT'S A SAFETY ISSUE WHEN DRIVING ON THE HIGHWAY AND IN OTHER AREAS WHEN YOU DO NOT HAVE A HORN. I'VE SEEN ON THIS SITE THAT OTHERS HAVE HAD THE SAME COMPLAINT.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING AT AN UNKNOWN SPEED, THE HORN FAILED TO SOUND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM) IN 2011, BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 85,000.

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RADIO POPPED AND WENT DEAD CAUSING A AMPERAGE DRAIN ON THE BATTERY. FUSES HAVE BEEN VERIFIED AS GOOD BUT THE RADIO WILL NOT TURN BACK ON EVEN AFTER RESETS.

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HEADLIGHTS WENT OFF WHILE CAR IN MOTION AND WOULD NOT GO BACK ON. THE CONSEQUENCES OF THAT HAPPENING IF AT A HIGH RATE OF SPEED IS DISTURBING TO THINK ABOUT.

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THE IGNITION SWITCH WONT ALLOW THE KEY TO, TURN TO TURN THE VEHICLE OFF.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN FAILED ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HORN ASSEMBLY WOULD NEED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VIN WAS NOT A PART OF NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED THREE SEPARATE TIMES. THE FAILURE MILEAGE WAS 43,000.

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RANDOM EXTERIOR LIGHTS WERE NON-FUNCTIONAL WITH MULTIPLE DASHBOARD NOTIFICATION ERRORS. TOOK VEHICLE IN FOR SERVICE AND WAS TOLD THAT A BAD FUSE HAD SHORTED OUT AND MELTED THE FUSE BOX CAUSING THE PROBLEM. FUSE BOX MUST BE REPLACED DUE TO OVERHEATING OF BAD FUSE. REPAIR PLACE SAID THIS IS A KNOWN PROBLEM WITH VOLKSWAGEN AND CERTAIN MODELS HAD ALREADY BEEN ISSUED A RECALL.

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WHILE DRIVING, RADIO/CD/HANDS FREE TELEPHONE DIED. SCREEN FLICKERED AND THEN WENT BLANK, NO POWER TO ALL THESE FUNCTIONS. VW REPAIR SAID THIS MODEL OF RADIO INSTALLED ON THIS YEAR VEHICLE WAS A COMMON PROBLEM, AND THAT THE RADIO UNIT IS DEAD AND WILL NEED TO BE REPLACED ($668 PLUS TAX FOR A REPLACEMENT BY DEALER). PLUS AN INSTALL FEE. AN UNGODLY PRICE FOR A REPLACEMENT RADIO THAT IS ONLY 4 YEARS OLD. THERE ARE NUMEROUS COMPLAINTS AND THREADS OUT WHICH WARRANT A RECALL. I USE THE HANDS FREE CONSTANTLY FOR WORK AND NOT BEING ABLE TO WILL MAKE ME HAVE TO USE THE PHONE IN AN UNSAFE MANNER. SAFETY IS PARAMOUNT. UPDATE 9/15/15*CW

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IN THE PROCESS OF DRIVING THE VEHICLE THE ENGINE ALONG WITH ALL SYSTEMS IN THE VEHICLE SHUT DOWN WITH NO WARNING. THERE WAS NO ELECTRICAL POWER WHATSOEVER IN THE CAR AND THERE WAS NO INDICATION THAT ANYTHING IN THE VEHICLE WAS WORKING. IT SHOULD BE NOTED THAT A NEW BATTERY WAS INSTALLED IN THE VEHICLE APPROXIMATELY 2-3 WEEKS PRIOR TO THIS INCIDENT. THE CAR HAD SHUT DOWN ON TWO PREVIOUS OCCASIONS, BUT WAS PARKED AT THE TIME. IN EACH INSTANCE ELECTRICAL POWER WAS RESTORED IN APPROXIMATELY 40 MINUTES WITH NO ACTION TAKEN. THE CAR WAS GIVEN TO THE VW DEALER WHERE VW SPECIALISTS EXAMINED THE VEHICLE. THE PROBLEM COULD NOT BE DUPLICATED. AFTER 3 DAYS THEY WERE 90% POSITIVE THAT A MODULE IN THE STEERING COLUMN HAD FAILED. VW OF AMERICA DID NOT FEEL THAT THE FAILURE WAS A MANUFACTURES DEFECT NOR THE FACT THAT THE CAR SHUTS DOWN COMPLETELY WHILE BEING DRIVEN CONSTITUTED A SERIOUS SAFETY PROBLEM.

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THE CAR LOSES POWER, STALLS THEN IT DIES. AT TIMES IT SPEEDS UP, AND STALLS DIES WITHOUT WARNING. LOSES ALL POWER, FOUND RECALL IN REFERENCE TO THIS ISSUE. VIN# MATCHES SERIES, MATCHES DATE, AND PLACE WHERE THE CAR WAS MADE, EXCEPT FOR THE LAST FEW DIGITS. RECALL 11V19600, AND VW WILL NOT REPLACE HARNESS TO ELECTRCIAL FUSE AND CIRCUIT BREAKER. I NEED TO HELP TO GET THIS RESOLVED. I HAVE BEEN BATTLING THE DEALER AND VW OF AMERICA SINCE 03/20/2015 UNTIL TODAY 06/26/2015

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING AT 50 MPH, THE VEHICLE SUDDENLY LOST POWER AND WAS UNABLE TO BE DRIVEN. THE GLOW PLUG LIGHT ILLUMINATED PRIOR TO THE FAILURE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER SEVERAL TIMES AND WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 70 MPH, THE BULB FAILURE WARNING INDICATOR ILLUMINATED SPORADICALLY INDICATING THAT THE EXTERNAL LIGHTS WERE FAILING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUSE PANEL HAD THERMALLY OVERHEATED, MELTED, AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

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TOUCH SCREEN RADIO DIED INEXPLICABLY, WEIRD KNOCKING SOUND FROM SPEAKERS

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I LOVE THIS CAR BUT FOR THE LAST YEAR I HAVE BEEN REPLACING LIGHTS BULBS EVERY THREE MONTHS. NOW I HAVE RUNNING LIGHTS GOING OUT, NO TURNING SIGNALS, TAIL LIGHT FLICKERS, THERE IS SOMETHING THAT IS WRONG WITH THE ELECTRICAL WIRING IN THIS CAR.

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WIFE CAME HOME AND SAID RADIO NOT WORKING. FROM THE RESEARCH I HAVE BEEN LOOKING AT. IT'S DONE. HAVE TO GET A NEW OR AFTERMARKET UNIT. CAN'T BELIEVE I AM THE ONLY ON WITH THIS PROBLEM.

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I WAS HAVING TROUBLE WITH VARIOUS LIGHT BULBS GOING OUT. IT TURNED OUT TO BE A FUSE THAT HAD MELTED THE FUSE PLATE. I AM LUCKY THAT IT HAD NOT STARTED A FIRE. MY DEALER REPLACED THE FUSE PLATE AT A COST OF 372 WHICH VW IS REFUSING TO REIMBURSE ME FOR. I KNOW OTHER VW MODELS HAVE HAD THE EXACT SAME PROBLEM AND HAVE BEEN RECALLED. THIS IS A SERIOUS SAFETY ISSUE AND SHOULD BE RECALLED AS SOON AS POSSIBLE. LOOSING YOUR HEADLIGHTS AT NIGHT OR A VEHICLE FIRE ARE SERIOUS SAFETY ISSUES. *TR

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HORN STOPPED WORKING FUNCTIONING. *TR

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 75 MPH, THE DOOR LOCKS ON THE VEHICLE BEGAN TO LOCK AND UNLOCK INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

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DRIVING DOWN THE HIGHWAY AT ABOUT 55MPH, STARTED SWITCHING LANES AND STEPPED ON THE GAS TO ACCELERATE. THE CAR SPUTTERED AND THE ENGINE VIBRATED. THE CAR FELT LIKE I WAS GOING TO STALL DRIVING IN THE HIGH-SPEED LANE. THE YELLOW CHECK ENGINE LIGHT CAME ON AND EPC LIGHT STARTED FLASHING. SWERVING BACK INTO THE LOWER SPEED LANE I COULDN'T EVEN KEEP THE CAR AT 55MPH. I HAD TO PULL OVER ON THE HIGHWAY TO SEE IF I COULD MAKE SENSE OF IT. AFTER TURNING OFF THE CAR AND THEN BACK ON, THE LIGHTS WENT OFF AND THE CAR WAS FINE. I TOOK IT TOO THE MECHANIC AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG AFTER $85.00 DIAGNOSTIC. THE CAR RAN FINE FOR 2 DAYS UNTIL THE SAME EXACT THING HAPPENED WHILE DRIVING ON THE HIGHWAY AGAIN. THIS OCCURRED ON AND OFF INTERMITTENTLY ABOUT EVERY 1-2 DAYS FOR ABOUT 2 WEEKS. THREE TRIPS TO THE MECHANIC WITHIN THOSE 2 WEEKS AND WITH EACH VISIT THERE WAS A COMPUTER CONNECTED TO THE CAR AND A FULL SYSTEMS DIAGNOSTIC REPORTED THAT THERE WAS NOTHING WRONG WITH THE CAR. IT BECAME DANGEROUS FOR ME TO DRIVE THE CAR AND EVEN MORE SO TO DRIVE IT ON THE HIGHWAY. AFTER THE SECOND WEEK THE LIGHTS FINALLY CAME ON AND STAYED ON AND THE PROBLEM WAS DIAGNOSED AS THE ENGINE MISFIRING IN 2 OF THE CYLINDERS. THE MECHANIC CHANGED WITH THE IGNITION COIL ON 12/15.2014. THE ENGINE RAN COMPLETELY FINE WITHOUT ANY ISSUES UNTIL LAST WEEK, 3/19/2015. AT 3 MONTHS AND ONLY 28,000 MILES ON THE CAR THE SAME PROBLEM STARTED TO REOCCUR WHILE GETTING ONTO THE HIGHWAY AND ATTEMPTING TO ACCELERATE FROM 40-45MPH. IT STARTED JUST AS IT DID BEFORE INTERMITTENTLY AND ABOUT 2 WEEKS LATER THE ENGINE AND EPC LIGHTS WERE ON PERMANENTLY AGAIN. AFTER THE MECHANIC CONFIRMED THAT IT WAS THE SAME ISSUE WITH THE SAME COMPONENT WE CHANGED THE SAME PART AGAIN. I AM EXPECTING TO BE CHANGING IT AGAIN IN 3 MORE MONTHS, IF I STILL HAVE THE CAR. *TR

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I WAS ON ROUTE 95 IN FLORIDA DRIVING AT NIGHT AND A CAR HAD CUT IN FRONT OF ME I HONK MY HORN AND THEN BOTH OF MY HEADLIGHTS BLEW. I HAD TO PUT FLASHERS ON AND GET OFF NEXT EXIT TO FIND A AUTO PARTS STORE WHERE THEY CHANGE BOTH HEADLIGHT BULBS. I THEN CHECKED FOR RECALLS ON MY CAR FOUND OUT THAT THE HORN WAS FAULTY AND THAT IT COULD CAUSE ELECTRONIC MALFUNCTION AND SHUT ENGINE OFF. HEADLIGHTS ARE WORKING NOW BUT MY HORN DOES NOT WORK. CONTACTED VW ABOUT RECALL AND THEY SAID THAT SINCE I HAD HIGH MILEAGE. THAT I HAD NO WARRANTY ON THE VEHICLE AND THAT I WOULD BE RESPONSIBLE FOR THE REPAIRS. *TR

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ON NOVEMBER 22,2014, I TURNED ON MY CAR LIKE ANY OTHER DAY AND HEADED TO GO RUN SOME ERRANDS, EVERYTHING APPEARED FINE. I HEADED TO MY FIRST ERRAND AND AFTER FINISHED I TURNED MY CAR ON AGAIN BUT MY STEREO WOULD NOT TURN ON. I TURNED THE CAR OFF AND THEN BACK ON THINKING THAT THAT WAS GOING TO FIX IT BUT NOTHING, THE STEREO SIMPLY APPEARED DEAD. I HAD NEVER HAD STEREO PROBLEMS PRIOR TO THIS SO I WAS QUITE SURPRISED THAT WITHOUT A WARNING MY STEREO WOULD JUST DIE. THAT SAME DAY I CALLED THE VOLKSWAGEN DEALERSHIP AND THEY SAID I COULD SIMPLY STOP BY AND THEY'D HAVE MY STEREO LOOKED AT BUT WHEN I SHOWED UP THEY SAID IT WOULD BE $140 SIMPLY TO GET IT DIAGNOSED AND THEN I'D STILL HAVE TO PAY FOR THE REPAIRS! NEEDLESS TO SAY I WALKED OUT. I COULDN'T BELIEVE THAT THEY WOULDN'T EVEN GIVE MY STEREO A COMPLIMENTARY DIAGNOSTIC! THE SAME DAY I TOOK MY CAR TO A SPECIALIST AND HAD THE FUSES CHECKED AND THE FUSES WERE FINE BUT IT APPEARS I NEEDED A COMPLETELY NEW STEREO! MY CAR IS RELATIVELY NEW TO HAVE STEREO PROBLEMS, THIS IS UNHEARD OF! I HAVE ALWAYS GIVEN MY CAR THE PROPER MAINTENANCE AND I AM QUITE UNHAPPY WITH THIS ISSUE. HAVING LOOKED AT MULTIPLE OTHER COMPLAINTS ABOUT THIS PARTICULAR ISSUE ONLINE I HOPE VW CAN ADDRESS THIS PROBLEM VERY SOON. *JS

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ON FEBRUARY 1, 2014 I TURNED ON MY CAR AND HEADED TO CHURCH AT ABOUT 1 IN THE AFTERNOON, EVERYTHING APPEARED FINE. AFTER CHURCH I DID THE SAME; HOWEVER, SHORTLY AFTER I HAD LEFT THE CHURCH PARKING LOT THE GLOW PLUG AND BATTERY SYMBOLS STARTED FLASHING AND SUDDENLY MY ENGINE STOPPED. OUT OF NOWHERE MY CAR STALLED IN THE MIDDLE OF THE ROAD, THANK GOODNESS I HAD MANAGED TO STEER TO THE SIDE AND THAT THE CARS ON THE ROAD MANAGED TO GO AROUND ME BECAUSE IT COULD HAVE TURNED OUT INTO A TRAGEDY. I HAD NEVER HAD ANY ISSUES WITH MY ENGINE/BATTERY NOR DID ANY OF THE DASHBOARD WARNING LIGHTS LIGHT UP PRIOR TO THIS INCIDENT. I TRIED TURNING MY CAR BACK ON SEVERAL TIMES BUT IT WAS UNRESPONSIVE. THE BATTERY AND ALTERNATOR SOUNDED FINE BUT FOR SOME REASON THE CAR JUST WOULDN'T START BACK UP. COULD IT HAVE BEEN THE FUEL PUMP? MY CAR RUNS ON DIESEL AND I HAVE ALWAYS FUELED IT WITH THE APPROPRIATE FUEL WITHOUT ANY ISSUES SO WHAT NOW? I HAD TO PUSH MY CAR OUT OF THE MIDDLE OF THE ROAD AND CALL A TOW SERVICE TO TOW MY CAR HOME. OVER THE NEXT WEEK I DROVE A RENTAL TO WORK AND CALLED THE VOLKSWAGEN DEALERSHIP AND LEFT MULTIPLE MESSAGES FOR PARTS AND SERVICE AND FOR THE PERSON IN CHARGE OF EXTENDED WARRANTY. IT'S BEEN A WEEK AND THEY HAVE NOT ANSWERED. MY CAR HAS BEEN OUT OF A WARRANTY NOW FOR A WHILE, HOWEVER I HAVE MAINTAINED IT AND GIVEN IT THE PROPER CARE SO IT DOES NOT MAKE SENSE THAT A 2011 VEHICLE WOULD SIMPLY STALL IN THE MIDDLE OF THE ROAD WITHOUT A WARNING. I AM SURE THAT THIS IS A MANUFACTURER'S DEFECT AND I WOULD LIKE FOR IT TO BE RESOLVED PROMPTLY, I AM SURE I AM NOT THE ONLY ONE THAT HAS HAD THIS ISSUE IN THE PAST AS I HAVE SEEN MULTIPLE COMPLAINTS ONLINE ABOUT THIS AND THERE HAS EVEN BEEN A FEW RECALLS FOR PREVIOUS DIESEL MODELS REGARDING ISSUES SIMILAR TO MINE. *JS

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TL*THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THERE WAS AN INTERMITTENT ELECTRICAL SHORT CAUSING THE HEADLIGHTS AND THE WIPERS TO TURN OFF UNEXPECTEDLY. ALSO, THE HORN AND THE TEMPERATURE CONTROLS FAILED TO WORK. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 11V196000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.

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THE RADIO MALFUNCTIONED AND THE HANDS FREE PHONE OPERATION WAS ALSO DISABLED. THIS IS A SAFETY ISSUE WITHOUT THE HANDSFREE PHONE OPTION. *TR

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I HAD DRIVEN THE CAR EARLIER THAT DAY (ABOUT 40 MILES) WITH NO PROBLEMS. I GOT HOME AT ABOUT 7:30PM AND PARKED THE CAR OUTSIDE OUR HOUSE. AT ABOUT 2AM, I HEARD A BEEPING CAR HORN. I LOOKED OUTSIDE AND SAW FLAMES COMING OUT OF THE FRONT DRIVERS SIDE OF OUR BEAUTIFUL 2011 JETTA SPORTWAGEN. I DIALED 911, THE CAR CONTINUED TO BURN UNTIL THE FIRE DEPT ARRIVED AND PUT IT OUT. THE CAR IS A TOTAL LOSS. I'M ONLY HAPPY IT WASN'T PARKED INSIDE A GARAGE WHERE THE FIRE WOULD HAVE DESTROYED OUR HOUSE AS WELL. NO WORK HAD BEEN DONE ON THE CAR RECENTLY AND NO AFTERMARKET OPTIONS WERE INSTALLED. I HAVE ONLY ONE QUESTION - WHAT COULD CAUSE A COMPLETELY COLD CAR (NOT DRIVEN IN OVER 6 HOURS) TO SUDDENLY BURST INTO FLAME?? THANK YOU.

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