What 639 owners told NHTSA about the 2011 Volkswagen Jetta Hev

IT ALL STARTED WITH A CHECK ENGINE LIGHT. APPARENTLY THE CAR JUMPED TIMING AND THE CRANKSHAFT WENT BAD. THIS CAUSED COMPLETE AND TOTAL ENGINE FAILURE. THIS IS A COMMON PROBLEM WITH THE JETTA. I BELIEVE A CLASS ACTION LAWSUIT IS NEEDED.

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"TAKATA RECALL" IM HAVING ISSUES WITH THE LIGHTS ON DASH WHEN I PRESS ON BREAK THE OIL LAMP COMES ON. THEN THE TRACTION CONTROL AND ABS LIGHTS COME ON. THE FRONT RIGHT HEADLIGHT WORKS HALF THE TIME AND THE SAME WITH BREAKS THE LIGHTS COME ON WHEN THE WANT TO. THESE ARE THE ONLY ISSUES IM HAVING SO FAR EXCEPT THE AC DONT WORK AND ALWAYS GOES OUT!

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WHILE PARKED THE IGNITION KEY FAILED TO TURN " AS IF STEERING WHEEL LOCK WAS WELDED SOLID". I COULD NOT TURN THE KEY AT ALL. CAR COULD NOT BE STARTED AFTER REPEATED ATTEMPTS, AND HAD TO BE TOWED TO A REPAIR AVAILABLE.AS A RESULT I HAD TO CALL A NEIGHBOR TO TAKE MY WIFE TO THE HOSPITAL. PARTS HAVE BEEN ORDERED, BUT THE MECHANIC HAS NOT RECEIVED A DELIVERY CONFIRMATION DATE. STEERING WHEEL IS COMPLETELY IMMOVABLE.

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HAVING ISSUES WITH IGNITION SWITCH. I PARKED VEHICLE IN FRONT OF STORE LOCATION AND WHEN I RETURNED TO MY VEHICLE THE KEY WOULD NOT TURN. I RESEARCHED ONLINE AND SPOKE TO A MECHANIC TO MOVE THE STEERING WHEEL LEFT AND RIGHT TO SEE IF THE SWITCH HAD JUST LOCKED BUT AFTER MORE THAN AN HOUR OF THIS IT STILL WOULD NOT TURN. MECHANIC WENT TO TRY TO WORK ON IT AND WAS ALSO UNABLE TO DO SO AND REFERRED ME TO AN IMPORT MECHANIC AS HE HAD RECENTLY REPLACED ANOTHER VOLKSWAGEN WITH THE SAME ISSUE. CURRENTLY VEHICLE IS NOW HAVING TO BE TOWED TO MECHANIC AS KEY CANNOT BE TURNED. THIS SEEMS TO BE A RECURRING ISSUE WITH VOLKSWAGEN VEHICLES.

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I'LL TURN MY CAR OFF AND WAIT FOR THE RPM'S TO GO BELOW 1,000 SOMETIMES I'LL SHIFT INTO REVERSE AND MY CAR WILL KICK AND THEN THE ENGINE LIGHT TURNS ON. I HAVE GONE TO GET THE ERROR CHECKED BY MULTIPLE COMPUTERS; THE SAME ERROR READS AS TORCH CONVERTER CIRCUIT MALFUNCTION. AS I PUT THE CAR INTO DRIVE IT JUMPS AGAIN SOMETIMES SOUNDING LIKE A SPRING IS DOING SOMETHING WEIRD. WHEN I DRIVE THE CAR THE ENGINE REVS AND DOES NOT SHIFT GEARS. THE CAR MOVES BUT IS STUCK IN FIRST GEAR. I CAN'T GO ABOVE 59 MPH NOR DO I WANT TO REV MY ENGINE AT 4500 RPMS. I GOT MY JETTA AT 66,000 MILES AND IT BEEN DOING EVER SINCE. MY CAR IS CURRENTLY AT 95,000 MILES AND THE PROBLEM HAPPENS INTERMITTENTLY.

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PREMATURE LOW BEAM HEADLIGHT BULB FAILURE. THE LOW BEAM H7 BULBS FAIL AFTER JUST 2 TO 3 MONTHS OF USE. I HAVE USED OEM BULBS, SYLVANIA BULBS OF EVERY LEVEL, AND THE BULBS STILL FAIL AFTER A SHORT TIME. DOING A QUICK ONLINE SEARCH WILL SHOW MANY PEOPLE HAVE THIS SAME PROBLEM WITH EVEN NEWER (SAME BODY STYLE) JETTAS.

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DRIVING MY CAR I WOULD COME TO A STOP AND MY CAR WOULD SHUT OFF. MY BATTERY LIGHT WOULD THEN APPEAR. HAD BATTERY AND ALTERNATOR CHECKED 4X WAS TOLD THAT THEY ARE IN PERFECT CONDITION. BATTERY COMES ON BUT RADIO STILL ON. I WAS TOLD THAT IT HAD TO BE A WIRING PROBLEM. SO I TOOK IT TO MY VOLKSWAGEN DEALERSHIP AND THEY KEEP TELLING ME THEY CAN'T DIAGNOSE A PROBLEM. I DON'T FEEL COMFORTABLE AND SAFE DRIVING THE CAR ON CITY STREETS AND SOMETIMES ON THE INTERSTATE. I JUST NEED MY CAR FIXED IT HAS CAUSED ME SO MUCH STRESSED I AM NOW ON HIGH BLOOD PRESSURE MEDICATION.

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WE PURCHASED THE VEHICLE AND A COUPLE OF DAYS LATER WE WENT TO HAVE THE BRAKES CHECKED AND FOUND OUT ALL THE BRAKES AND ROTORS WERE RUSTED SO BAD THE BUSHING WAS BROKEN OFF AND THERE WAS NO EMERGENCY BRAKE. THIS WAS SOMETHING THAT WOULD NOT PASS INSPECTION YET THE DEALER SAID HE JUST HAD IT PASS INSPECTION. ALSO THE TI-ROD BAR IN THE BACK WAS BROKEN THE REAR SPRINGS WERE RUSTED AND BROKE.

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KEY GETS STUCK IN IGNITION WHEN TURNING ON OR OFF THE ENGINE.

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WILL NOT START AND STALLING WHEN SITTING AND DRIVING ON ROAD NO WARNING LIGHTS

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. AFTER INSERTING THE KEY IN THE IGNITION, THE IGNITION SWITCH WOULD NOT TURN AND THE VEHICLE COULD NOT BE STARTED. BAXTER VOLKSWAGEN (7108 S 124TH CIR, LAVISTA, NE) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 150,000.

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I HAVE A PROBLEM WITH THE IGNITION KEY SWITCH THAT HAS BEEN MORE DIFFICULT TO START UP AND TURN IT OFF WHEN IS STATIONARY OF CURSE. THE SWITCH ITS GETTING STUCK OR JAMMED AND WONT MOVE ANY WHERE UNTIL SO MANY TRIES AND MOVING THE DRIVE WHEEL. I SPEND 1 HRS YESTERDAY 04/13/19 TRYING TO POWER THE ENGINE OFF BECAUSE OF THE IGNITION KEY AND MY WIFE DRIVE THE CAR TOO BUT SHE IS NOT STRONG ENOUGH TO TURN THE ENGINE OFF AND SHE CALLED ME TO HELP HER. I HAVE THIS PROBLEM SINCE JANUARY 2019 AND I DON'T KNOW WHAT I HAVE TO DO. I HAVE OTHER PROBLEM WITH THE DRIVER SEAT THAT IS CRACKING WHEN I'M DRIVING AND PRESS THE BREAK PEDAL MY SEAT MAKE A CLICK AND NOISE EVERY TIME THE CAR CHANGE THE SPEED.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA SPORTWAGEN. WHILE DRIVING VARIOUS SPEEDS, THE WINDSHIELD WIPERS ACTIVATED WITHOUT WARNING AND THE VEHICLE INTERMITTENTLY STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE ELECTRICAL SYSTEM NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 120,000.

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KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE.

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THE DIAGNOSTICS MECHANISM FOR LATE MODEL VOLKSWAGEN IS VIA THE RADIO, THIS IS THE ONLY WAY THE DEALER OR MECHANIC CAN DIAGNOSE ANY ISSUES WITH THESE VEHICLES IS VIA THE RADIO. I WAS TOLD BY THE DEALER THAT I COULD NOT BUY A 3RD PARTY RADIO, BECAUSE THEY CAN'T RUN DIAGNOSTICS ON THE VEHICLE. THIS IS A HUGE SAFETY RISK IF A DEALER OR MECHANIC CAN'T LOOK AT THE DIAGNOSTICS ON THE VEHICLE. MY ONLY OPTION IS TO BUY A RADIO FROM VOLKSWAGEN SO THEY CAN RUN SAFETY DIAGNOSTICS. WE NEED AN IMMEDIATE RECALL ON ALL AFFECTED VOLKSWAGEN WITH THIS RADIO ISSUE. AGAIN, THIS IS A HUGE SAFETY RISK!!! THE DEALER IS SELLING RADIOS ON THE FLOOR TO FIX THIS ISSUE - SEE ATTACHED PICTURE. I WAS TOLD BY THE MANAGER OF THE VW AUTO SHOP THAT ALL DIAGNOSTICS COMPUTER INFORMATION ABOUT THE CAR IS DONE VIA THE RADIO - WITHOUT THIS INFORMATION IT IS A HUGE SAFETY AND CARS ARE OUT ON THE ROAD WITH POTENTIALLY BIG PROBLEMS THAT COULD CAUSE A HUGE SAFETY RISK TO DRIVERS. PLEASE INVESTIGATE VW THAT THEY MAYBE TRYING TO COVER-UP. THANK YOU HERE IS A LINK MANY OTHER FOLKS WITH THE SAME ISSUE: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T41202_DS648928

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KEY STUCK IN IGNITION SWITCH IN THE ON POSITION

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FRONT DRIVER SIDE COIL SPRING SNAPPED WHILE TURNING AND BACKING UP FROM DRIVEWAY. MILEAGE IS $73K. TO REPLACE THE SPRING AT THE VW-CERTIFIED DEALER WAS $1100.

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THE ABS MODULE ON THIS MODEL KEEPS BREAKING EVERY 88,00 MILES

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I WAS RETURNING HOME. STOPPED AT A LOCAL STORE AND WHEN I RETURNED TO THE CAR AND STARTED IT I HAD A LOT OF LIGHTS ON THE DASH FLASHING. I TRIED TO BACK AWAY FROM THE PARKING SPOT AND WHEN I PUT THE CAR IN REVERSE THE ENGINE WOULD DIE. I CHECKED THE BRAKE FLUID LEVEL AND IT WAS ON THE LOW MARK. I MANAGED TO MAKE IT TO A LOCAL PARTS STORE, THE SPEEDOMETER QUIT WORKING. I OBTAINED SOME DOT 4 BRAKE FLUID. JUST AFTER I FILLED THE BRAKE FLUID TO THE FULL MARK THE LIGHTS ON THE DASH WENT OUT AND ALL SEEMED FINE. SEVERAL DAYS LATER THE LIGHTS CAME BACK INDICATING THE BRAKING ANTILOCK SYSTEM HAD QUIT WORKING (THE SAME LIGHTS AS BEFORE) I TOOK IT TO A VW DEALER AND SPENT $453. TO FIND OUT IT HAD A "LOT OF CODES" AT THAT POINT I DECIDED TO TAKE THE CAR HOME AND PARK IT. WHEN I STARTED THE CAR AT THE DEALERSHIP I HAD NO LIGHTS THE CAR PREFORMED FLAWLESSLY THE REST OF THE DAY.

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BROKEN TRAILING ARM AFTER 3 DAYS OF PURCHASE FROM DEALERSHIP DEALERSHIP REFUSES TO FIX IT RECALL FOR MY CAR REAR TRAILING ARM I WAS DRIVING AND THE CAR STARTED JUMPING IT SEEMED LIKE, LOST CONTROL OF MY VEHICLE THEN I COULD NO LONGER DRIVE IT. TOWED CAR TO DEALERSHIP AND WAS TOLD THAT I BROKE THE REAR CONTROL ARM AND REFUSED TO FIX IT. I DO BELIEVE THAT IT IS THE REAR TRAILING ARM. IS MY BROKEN TRAILING ARM COVERED UNDER THE RECALL? IF SO, ISN'T MY DEALERSHIP WHERE I GOT THE CAR REQUIRED TO FIX THIS?

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING THE SAME FAILURE AS LISTED IN NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 76,223.

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MY RADIO STOPPED WORKING. MY WARRANTY JUST RAN OUT AND THEN MY RADIO GOES. I DO NOT THINK THIS IS A COINCIDENCE. AFTER READING MANY ARTICLES ONLINE I SEE THAT THIS IS KNOWN ISSUE. IN TODAY'S WORLD "KNOWN ISSUE" MEANS THAT WE KNOW IT'S A PROBLEM, BUT WE ARE NOT GOING TO DO ANYTHING TO FIX IT. VW SHOULD BE RESPONSIBLE FOR THIS FIX. THE VEHICLE WAS RUNNING AND THE RADIO, OUT OF THE BLUE STOPPED WORKING.

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WHILE IN CAR WAS DRIVING FOR APPROXIMATELY 10 MIN AT LEAST AND NOTICED CAR WAS SMOKING. PULLED INTO MY DRIVEWAY AND POPPED THE HOOD TO CHECK WHY IT WAS SMOKING AND NOTICED VEHICLE WAS UNDER FIRE. CAR WAS PARKED PRIOR FOR ABOUT 2 HOURS.

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WIND NOISE COMING FROM DRIVER SIDE DOOR.

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LOW-BEAM HEADLIGHTS GO DARK WITHIN A YEAR AT BEST. I HAVE REPLACED HEADLIGHT BULBS AT LEAST 6 TIMES SINCE I'VE OWNED IT. I RECENTLY REPLACED ONE BULB AND THE NEXT DAY IT WAS OUT. UPON INSPECTION, THE BULB DOES NOT APPEAR TO BE 'BURNED-OUT'. OTHER LIGHTS FUNCTION, INCLUDING THE LOW-BEAM ON THE OTHER SIDE OF THE CAR.

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