Mar 9, 2016Transmission & drivetrainCrash
I PARKED ON A DRIVEWAY WITH A 15 DEGREE PITCH. I FOLLOWED THE SAME PROCEDURE EACH TIME I PARK, WAITING 1 MINUTE IN IDLE, TRANSMISSION TO NEUTRAL, WITH MY FOOT DEPRESSED ON THE BRAKE PEDAL. AFTER SHUTDOWN I ENGAGED THE PARKING BRAKE AND PLACED THE TRANSMISSION IN 1ST GEAR. I EXITED THE VEHICLE FOR 10 TO 15 MINUTES PREPARING THE CAR FOR WAXING. I LEFT THE AREA FOR ABOUT 15 MINUTES AND RETURNED TO FIND THE CAR HAD ROLLED DOWN THE DRIVEWAY, CRASHED THROUGH A FENCE, DOWN A HILL, AND INTO TREES. (THE PARKING BRAKE WAS ENGAGED BUT TRANSMISSION WAS IN NEUTRAL) I PERFORMED TESTS AND DETERMINED THAT RANDOMLY, GEAR SHIFTER APPEARED TO BE IN 1ST GEAR BUT WHEN I RELEASED THE PARKING BRAKE THE SHIFTER RETURNED TO THE NEUTRAL POSITION AND CAR STARTED ROLLING BACK. I CONTACTED VW CUSTOMER SERVICE AND REPORTED THIS. A VW SERVICE MANAGER ASKED ME TO REPLICATE CONDITIONS OF INCIDENT. I PARKED THE VEHICLE ON A SLIGHT UPGRADE, ALLOWED ONE MINUTE IN IDLE, SET THE PARKING BRAKE, AND PLACED THE SHIFTER IN 1ST GEAR. THE SERVICE MANAGER INFORMED ME THAT MANUAL TRANSMISSION SYNCHRONIZERS CAN RANDOMLY CATCH WHILE STATIONARY PREVENTING PROPER ENGAGEMENT INTO 1ST GEAR. HE ALSO INFORMED ME THAT I HAD NOT FULLY ENGAGED THE PARKING BRAKE. HE PULLED THE PARKING BRAKE UP SLOWLY (APPROXIMATELY 6-7 CLICKS). THE SERVICE DEPARTMENT REPORTED PARKING BRAKE AND TRANSMISSION TESTED OK AND NO REPAIRS REQUIRED. QUESTIONS FOR NTSB: 1 SHOULD ORDER OF OPERATIONS OUTLINED IN VW OWNER'S MANUAL FOR PARKING CAR WITH MANUAL TRANSMISSION BE REVISED TO FIRST PLACE THE TRANSMISSION IN 1ST GEAR, RELEASE THE MAIN BRAKE SLOWLY, AND DETERMINE IF CAR REMAINS STATIONARY BEFORE ENGAGING PARKING BRAKE? THIS WOULD PREVENT FULL LOAD ON TRANSMISSION WHILE INSURING THAT THE CAR REMAINS STATIONARY REGARDLESS OF A PARKING BRAKE FAILURE. 2: SHOULD THE VW MANUAL STATE THAT THE PARKING BRAKE NEEDS TO BE FULLY EXTENDED (6-7 CLICKS)?
NHTSA ODI 10845825
Mar 1, 2016Fuel System, Diesel
THE CAR IS A 2011 VW JETTA SW TDI. ON SEPT 7, 2015, WHILE DRIVING ON THE AUTOBAHN, THE CAR'S CHECK ENGINE LIGHT ACTIVATED AND THE CAR ABRUPTLY LOST POWER. I COASTED TO A STOP ON THE SHOULDER. I SHUT THE CAR OFF AND IT WOULD NOT RESTART. IT WAS TOWED TO THE NEAREST VW DEALER. WE HAD TO RENT A VEHICLE FOR ALMOST TWO WEEKS. VW SAID THE FUEL PUMP WAS DESTROYED DUE TO TAINTED DIESEL FUEL. REPORTS INDICATED THAT METAL SHAVINGS WERE FOUND IN FUEL SAMPLES. VW REPLACED THE ENTIRE FUEL SYSTEM AT A COST OF EIGHT THOUSAND EUROS. I HAVE CONTACTED THE ESSO STATION & HEADQUARTERS. ESSO HAS INDICATED THAT THERE HAVE BEEN NO REPORTS OF TAINTED DIESEL FUEL AT THE STATION. I AM BEING SHUFFLED BETWEEN THE ESSO STATION & THE VW DEALERSHIP. IT IS OBVIOUS WHO THE RESPONSIBLE PARTY IS. VW NEEDS TO DO WHAT IS RIGHT AND DEMONSTRATE CORPORATE SOCIAL RESPONSIBILITY. *TR
NHTSA ODI 10839115
Feb 23, 2016Lights
SINCE 2012 I HAVE HAD TO REPLACE ALL EXTERIOR LIGHTS INCLUDING BREAK AND TAIL LIGHTS. MY HEAD LIGHTS HAVE BEEN REPLACED AT LEAST AT 8 TIMES OVER THE PAST TWO YEARS OR SO. VW CLAIMS THERE IS NOTHING WRONG AND ITS MY FAULT BECAUSE I AM NOT REPLACING THEM WITH THEIR BRAND AND BUYING THEM ELSEWHERE.
NHTSA ODI 10837842
Feb 20, 2016Electrical system
I BEGAN EXPERIENCING ISSUES WITH THE ANTI-THEFT/LOCKING SYSTEM ABOUT LATE 2013/ EARLY 2014. THE LOCKING SYSTEM MALFUNCTIONS AND THE DOORS DO NOT LOCK, BUT ALSO WHILE DRIVING THE LOCKS CONTINUOUSLY CLICK WHILE TRYING TO ENGAGE. I SPOKE TO MY LOCAL VW DEALERSHIP VIA PHONE ON MULTIPLE OCCASIONS AND RECEIVED MULTIPLE ANSWERS, BUT ULTIMATELY WAS TOLD THE COST WOULD BE AROUND $500-600 DOLLARS TO REPAIR, OUT OF MY POCKET. I WAS UNAWARE OF THE RECALL INFORMATION AT THAT TIME AND COULD NOT AFFORD THIS AT THIS TIME. THEN, IN LATE DECEMBER OF 2015 MY HORN SUDDENLY, WITHOUT WARNING, STOPPED WORKING AS WELL. I DID RESEARCH AND FOUND THAT BOTH ISSUES WERE PROBABLY RELATED TO THE RECALL NUMBER: 11V196000 RECALL DATE: 03/29/2011. I SPOKE TO VW CUSTOMER CARE AND WAS INFORMED OF OTHER RECALLS AS WELL. I TOOK MY CAR TO THE VW DEALERSHIP TO HAVE ALL RECALLS PERFORMED AND WAS REASSURED THAT THIS PARTICULAR ISSUE WITH THE HORN AND ANTI-THEFT WOULD BE EXAMINED, ALONG WITH THE OTHER RECALLS. THE HORN/ANTI-THEFT ISSUE WERE NOT ADDRESSED AS STATED. THAT SAME DAY I EMAILED THE SERVICE LEAD WITH THE RECALL INFORMATION AND WAS TOLD THAT MY VIN DID NOT MATCH THIS RECALL AND THAT I WOULD NEED TO BRING MY VEHICLE IN, AGAIN, FOR A DIAGNOSTIC TEST AND/OR REPAIR (SERVICES TO BE PERFORMED OUT OF MY POCKET). ACCORDING TO THE DOCUMENTATION PROVIDED BY NHTSA CAMPAIGN NUMBER: 11V196000 MY VEHICLE IS A MATCH TO THE SPECIFIC VIN ASSOCIATED WITH THE RECALL. THIS IS A SERIOUS ISSUE, AS I UNDERSTAND IT HAS TO DO WITH THE ELECTRICAL SYSTEM MALFUNCTIONING AND COULD VERY WELL CAUSE OTHER PARTS OF THE VEHICLE TO MALFUNCTION. ACCORDING TO THE DOCUMENTATION NOT ALL VEHICLES IN THIS RECALL WERE ACCOUNTED FOR, AND I BELIEVE MY VEHICLE IS PART OF THE UNACCOUNTED VEHICLES.
NHTSA ODI 10837339
Feb 18, 2016Crash1 injury
INVOLVED IN A TRAFFIC COLLISION RESULTING IN ARI BAG DEPLOYMENT RESULTING IN RECEIVED 2ND DEGREE BURN TO THE INSIDE OF THE RIGHT FOREARM FROM VW EMBLEM/BADGING ON THE STEERING WHEEL.
NHTSA ODI 10838409
Jan 17, 2016Speed controlElectronic Stability Control (esc)
IM EXPERIENCING A LOT OF PROBLEMS WITH MY CAR. FIRST OF ALL THE LIGHTS DON'T ALWAYS WORK THEY WOULD TURN ON AND OFF ON THEIR OWN UNTIL FINALLY STOPPED COMPLETELY. THE NEXT PROBLEM IT HAS WAITING AT A STOP LIGHT IT LOOSES POWER AND SHAKES AND STALLS. THEN I STARTED EXPERIENCING THE SAME PROBLEM WHILE DRIVING ONE TIME I WAS PULLING INTO MY DRIVEWAY THE CAR CUT OFF AND STEERING WHEEL LOCKED THANKFUL I WAS NOT ON THE FREEWAY AT THE TIME. THEN AGAIN ON THE FREEWAY IN RUSH HOUR TRAFFIC I WAS LUCKY ENOUGH TO GET OVER AND PULL OFF BEFORE IT STALLED THE CAR PUTTING AND I WAS GIVING GAS BUT CAR DID NOT WANT TO GO IT WAS NOT GAINING SPEED IT WAS ON THE VERGE OF STALLING. THIS IS A SAFETY ISSUE ITS MY ONLY VEHICLE I'M AFRAID OF IT CUTTING OFF AND STALLING WHILE DRIVING AND A ACCIDENT OCCURRING. THE CAR STALLING IS WHILE DRIVING AND WITH FOOT ON THE BRAKE OR IN PARK. IT ALSO HAS A PROBLEM WHILE IN PARK AND FOOT ON BRAKE THE CARS RPM RAVE ON THEIR OWN.
NHTSA ODI 10820724
Jan 14, 2016Electrical systemLightsEngine
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE'S HORN AND RADIO DID NOT FUNCTION, THERE WAS A BURNING ODOR, AND THE WINDOWS FUNCTIONED INDEPENDENTLY. IN ADDITION, THE VEHICLE FELT AS IF IT WOULD LOSE POWER, THE AIR BAGS WERE NOT FUNCTIONING, AND THE EXTERIOR LIGHTS WERE MALFUNCTIONING. THE EPC AND CATALYTIC CONVERTER MALFUNCTION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000.
NHTSA ODI 10820256
Jan 5, 2016Electrical system
WINDSHIELD WIPERS ARE WORKING INTERMITTENTLY IN THE COLD WEATHER... BUT AS SOON AS IT WARMS UP OR THE VEHICLE IS PULLED INTO A GARAGE... WIPERS BEGIN TO WORK AS NORMAL. ADDITIONALLY, THE VEHICLES HORN IS ALSO DOING THE SAME THING. THIS PROBLEM SEEMS TO OCCUR WHEN THE VEHICLE IS STATIONARY AND/OR MOVING IN EXTREME COLD WEATHER. VEHICLE DID THIS 2 YEARS AGO (2/14/2014). VW DEALERSHIP REPLACED HORN AND WIPER SWITCH. PROBLEM IS NOW OCCURRING AGAIN INTERMITTENTLY. MY VEHICLE WAS BROUGHT TO A TRUSTED VW MECHANIC TODAY (1/5/2016) WHO DIAGNOSED THE VEHICLE WITH 3 DIFFERENT ELECTRICAL TROUBLE CODES BUT FOUND NO PROBLEMS WITH THE HORN OR WIPERS INDIVIDUALLY. THROUGH RESEARCH ONLINE, I FOUND FOUND MANY SIMILAR STORIES WITH INTERMITTENT WINDSHIELD WIPERS AND HORNS IN THE COLD ON VW JETTAS 2011 AND LATER IN ARTICLES AND FORUMS. MY MECHANIC FEELS THAT THERE MAY BE FAULTY WIRING IN THESE VEHICLES THAT WITH EXTREME COLD CONDITIONS DOES NOT ALLOW THE FULL CONDUCTION OF ELECTRICITY TO PROPERLY ACTIVATE THE WINDSHIELD WIPERS AND/OR HORN WHICH CAN BE A HAZARD WHILE DRIVING ESPECIALLY IN ADVERSE WEATHER CONDITIONS. VW ADMITS THAT THERE HAVE BEEN PREVIOUS RECALLS TO PROBLEMS WITH MALFUNCTIONING WINDSHIELD WIPERS AND/OR HORNS BUT MY VEHICLE WAS NOT COVERED UNDER THE RECALL. ADDITIONALLY, VW IS REFUSING TO ADMIT THAT THIS IS A LARGER PROBLEM THEN JUST MY VEHICLE AND IS NOT WILLING TO HAVE THE ISSUE FULLY LOOKED INTO.
NHTSA ODI 10818223
Jan 4, 2016Airbags
I OWN A 2011 VOLKSWAGEN JETTA THAT WAS DIAGNOSED BY A VW DEALERSHIP TO HAVE THE AIRBAG CLOCK SPRING FAILURE THAT IS IDENTICAL TO YOUR RECALL CAMPAIGN NUMBER: 15V483000. MY AIRBAG LIGHT REMAINS ON AT ALL TIMES AND WILL NOT DEPLOY IF NEEDED. THE VOLKSWAGEN DEALERSHIP HAS INFORMED ME THAT MY VIN AND THAT THIS VEHICLE'S MAKE AND MODEL WERE NOT COVERED BY THE RECALL-YOUR CAMPAIGN STATES OTHERWISE, PLEASE HELP OR ADVISE. VOLKSWAGAN
NHTSA ODI 10817631
Jan 3, 2016Fuel system
HIGH PRESSURE FUEL PUMP FAILED CONTAINATED THE FUEL SYSTEM WITH METAL PARTICLES WELL I WAS ON VACATION ON FIVE LANE FREEWAY JUST SOUTH OF PASADENA HIGHWAY 5 FALL LEFT LANE JUST STOPPED RUNNING ALMOST ACCIDENT TRYING TO CROSS FOUR LANES WITH NO POWER.
NHTSA ODI 10817464
Dec 31, 2015Electrical systemEngineCrash
IGNITION SWITCH KEY LOCK SOLENOID (N376) PROBLEM. HELLO, MY WIFE'S 2011 JETTA HAS A MALFUNCTIONING IGNITION LOCK CYLINDER. PERHAPS THE IGNITION SWITCH KEY LOCK SOLENOID (N376)? NORMALLY THE KEY SHOULD BE LOCKED IN THE IGNITION WHILE THE CAR IS IN D(DRIVE). HOWEVER, THERE APPEARS TO BE A MALFUNCTION IN THE N376 (OR OTHER) WHICH DOES NOT ENGAGE THE LOCKING SOLENOID. THIS ALLOWS FOR THE KEY TO BE PULLED OUT WHILE IN D. SHE WAS ABLE TO TURN THE CAR OFF AND PULL THE KEYS OUT OF THE CAR WHILE THE CAR WAS STILL IN D(DRIVE), GOT OUT OF THE CAR AND THE CAR ROLLED BACK AND HIT A PORSCHE. THANKFULLY THE CAR DID NOT RUN OVER A CHILD OR OTHER PERSON. FROM BRIEF RESEARCH I SEE THERE HAVE BEEN MULTIPLE RECALLS ON SIMILAR ITEMS, HERE IS AN ARTICLE ON ONE THOUGH NOT SPECIFICALLY ON THE 2011 JETTA.
NHTSA ODI 10817217
Dec 27, 2015Electrical system
DRIVER SIDE LOW BEAM NOT WORKING. THE HEADLIGHTS WERE REPLACED BUT THIS DID NOT FIX THE ISSUE. THE PROBLEM MIGHT BE WITH FAULTY PARTS OR ELECTRICAL.
NHTSA ODI 10816345
Dec 24, 2015Electrical system
LIGHTS STARTED RANDOMLY GOING OUT, AND CONTROL CENTER STARTED NAMING SEVERAL DIFFERENT BULBS THAT WERE OUT. WHEN TAKEN TO DEALER NOTHING WAS WRONG. I TOOK CAR HOME AND EVERYTHING WAS FINE. THE NEXT MORNING CAR ACTED UP AGAIN, SO I VIDEO TAPED IT AND TOOK IT BACK TO DEALER WHILE LEAVING RUNNING SO THEY COULD SEE. THIS TIME THEIR COMPUTER RECOGNIZED THE FAULT, WHICH WAS A FAULTY FUSE PANEL THAT WAS MELTING YET NOT TRIPPING FUSE.
NHTSA ODI 10812035
Dec 23, 2015Electrical system
THE RIGHT HALF OF MY JETTA LOST ALL OF ITS EXTERIOR LIGHTING SUDDENLY. THE VEHICLE WAS TAKEN TO THE UNIVERSITY VOLKSWAGEN DEALERSHIP HERE IN SEATTLE. IT WAS DETERMINED THAT FUSE SB16 AKA F16 MELTED CAUSING THE FUSE PANEL TO ALSO MELT. REPAIR INVOLVED REPLACING FUSE PANEL AND NEW UPDATED VERSION OF SB16 FUSE. THIS FUSE WAS THE SUBJECT OF NHTSA CAMPAIGN ID NUMBER: 13V569000 IN MY 2009 - 2011 VOLKSWAGEN TIGUAN AND THE 2009 -2010 JETTA. IT SEEMS THAT THIS HAS BEEN HAPPENING IN THE MY 2011 JETTA.
NHTSA ODI 10811929
Dec 17, 2015Fuel system
2011 JETTA DIESEL COMPLETE FAILURE OF HIGH PRESSURE FUEL PUMP WITHOUT WARNING AT 50 MPH ASCENDING A LARGE BRIDGE IN VEHICLE WHAT HAS HAD SCRUPULOUS PERIODIC MAINTAINANCE. OCCURRING AT RUSH HOUR ON A 4 LANE HIGH TRAFFIC RIVER BRIDGE (295 DELAWARE MEMORIAL BRIDGE) A VERY DANGEROUS TIME AND PLACE DUE TO COLLISION POSSIBILITIES. MY RESEARCH SO FAR IS THAT THIS IS A COMMON PROBLEM WITH THE COMPANY COVERING IT UP TO 120 THOUSAND MILES. NO NOTICE HAS EVERY BEEN RECEIVED OF THIS PROPENSITY OR OF THE, WHAT SEEMS TO BE "SECRET" WARRANTY EXTENSION.
NHTSA ODI 10810837
Dec 17, 2015Fuel system
HIGH PRESSURE FUEL PUMP FAILURE JULY 2015, WAS DRIVING AT HIGHWAY SPEED WHEN GLOW PLUG INDICATOR STARTED FLASHING, PULLED OFF HIGHWAY AND CAR STALLED IN HIGHWAY OFF-RAMP INTERSECTION. PUSHED CAR OUT OF INTERSECTION TO SIDE SHOULDER. CAR TOWED TO FOX VW OF ROCHESTER HILLS MI. VW AUTHORIZED WARRANTY CLAIM ON REPLACEMENT OF ENTIRE FUEL SYSTEM. REPAIR WAS COMPLETED AND CAR RETURNED. CAR SMELLED OF DIESEL IN THE INTERIOR COMPARTMENT. SMELL DID NOT LESSEN AFTER 1 WEEK EVEN WITH WINDOWS OPEN TO AIR OUT. RETURNED VEHICLE TO FOX VW. FOX VW STATED THAT THERE WAS A SPILL AT THE ACCESS TO THE FUEL PUMP SENDING UNIT UNDER THE SEAT. THE SPILL WAS CLEANED UP AND VEHICLE RETURNED. DIESEL SMELL WAS LESS. FAST FORWARD 3 MONTHS TO NOVEMBER 2015, RETURNED CAR FOR EXTENDED WARRANTY SERVICE FOR GLOW PLUG REPLACEMENT AT PURCHASING DEALER IN PENNSYLVANIA (THREE RIVERS VW), DEALER SERVICE TECHNICIANS DISCOVERED AND DOCUMENTED MULTIPLE FUEL SYSTEM LEAKS WITH INCORRECTLY INSTALLED COMPONENTS. FUEL WAS PRESENT ON TOP OF ENGINE, HIGH PRESSURE FUEL PUMP HOUSING AND FUEL FILTER HOUSING. TRAVELED IN THIS CAR WITH NEWBORN DAUGHTER AND 4YO SON MULTIPLE TIMES WITH LONG ROAD TRIPS IN THE TIME FROM THE FUEL SMELL COMPLAINT TO THREE RIVERS VW FINDING THE LEAKING FUEL. THREE RIVERS VW REPAIRED VEHICLE WITH AUTHORIZATION FROM VW AMERICA.
NHTSA ODI 10810983
Dec 13, 2015Electrical systemCrash
AUTOMATIC CAR WAS "PARKED", TURNED OFF. KEY REMOVED, THOUGH IT WAS NOT IN P. EMERGENCY BRAKE WORKS AND APPLIED, BUT MAY NOT HAVE BEEN APPLIED ALL THE WAY. ROLLED BACK ACROSS THE LOW LOW GRADE PARKING LOT AND OUR WHITE CAR BUMPED A ... BLACK PORSCHE! DOESN'T APPEAR TO BE ANY DAMAGE OTHER THAN PAINT SMUDGE/TRANSFER FROM THE BUMPER. NORMAL SAFETY FEATURE WHERE THE CAR NEEDS TO BE IN PARK BEFORE THE KEY COMES OUT ISN'T WORKING PROPERLY. ANY ADVICE ON HOW TO FIX THIS? IF POSSIBLE MYSELF? IS THIS SOMETHING I CAN GET THE MFG TO PAY FOR? IT'S NOT UNDER WARRANTY. IT'S UNDER A 3 YR POWER TRAIN WARRANTY, BUT PRETTY SURE AT BEST THIS IS A ONLY RELATED TO A TRANSMISSION ISSUE, NOT DIRECTLY A TRANSMISSION ISSUE. NO RECALLS AS OF NOW FOR THIS ON MY VEHICLE. ANY ADVICE IS APPRECIATED.
NHTSA ODI 10809928
Dec 8, 2015Electrical systemLights
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE FRONT DRIVER AND PASSENGER SIDE EXTERIOR HEAD LIGHTS AND THE REAR DRIVER SIDE TAIL LIGHT BECAME INOPERABLE AS THE LIGHTS OUT ERROR MESSAGE DISPLAYED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
NHTSA ODI 10809028
Nov 24, 2015Engine
CAR SHAKES WHEN DRIVING TO THE POINT WE HAVE TO PULL OVER TURN THE CAR OFF AND RESTART IT. THE CHECK ENGINE LIGHT COMES ON AND GOES OFF AS IT PLEASES AS DOES THE EPC LIGHT. CAR WON'T ACCELERATE WHILE SHAKING.
NHTSA ODI 10806568
Nov 16, 2015EngineFuel system
WHILE DRIVING STRAIGHT ON A CITY HIGHWAY, THE CAR STALLED, AND WOULD NOT RESTART. THIS HAPPENED IN MODERATE TRAFFIC, BUT WE WERE ABLE TO COAST OUT OF THE ROAD AND INTO A PARKING LOT. THE DEALER WHERE WE BOUGHT THE CAR ANALYZED THE FUEL SYSTEM, AND RULED THAT OUT. HE FOUND A BAD FUSE RELATED TO THE FUEL PUMP, AND CLAIMS AT THIS TIME THAT IT IS PROBABLY AN ELECTRICAL ISSUE. AT THIS TIME, THE EXACT CAUSE REMAINS UNKNOWN. THIS IS THE THIRD TIME THAT WE'VE HAD THE SAME PROBLEM, THOUGH THE PREVIOUS TWO TIMES THE DEALERS CLAIMED THAT IT WAS A FUEL SYSTEM ISSUE.
NHTSA ODI 10791248
Oct 29, 2015Transmission & drivetrain
EMISSION ISSUES, NEEDS TO REPLACE EGR FILTER ASSEMBLY AND DPF ASSEMBLY FOR A 4 YEAR OLD CAR. CHECK ENGINE LIGHT COMES AND GOES.
NHTSA ODI 10787113
Oct 27, 2015Electrical system
ANOTHER INSTANCE OF THE VW RADIO CEASING TO FUNCTION EVEN THOUGH THE FUSES ARE NOT BLOWN. RADIO WITH TOUCH PAD STOPPED WORKING, NO VOICE RECOGNITION OR CAR SPEAKER OUTPUT WHEN CONNECTED WITH THE BLUE TOOTH. NOT SURE EXACTLY HOW IT HAPPENED AS I ONLY OCCASIONALLY USE THE HANDSFREE AND HARDLY EVER USE THE RADIO.
NHTSA ODI 10786568
Oct 26, 2015Lights
I HAVE OWNED A 2011 JETTA SINCE IT WAS RELEASED AND THIS VEHICLE HAS HAD TO HVAE THE HEADLIGHTS REPLACED MULTIPLE TIMES OVER THE LAST SEVERAL MONTHS NO MATTER WHAT SIDE OR BRAND OF BULB AND THERE IS NO INDICATION AS TO WHY.
NHTSA ODI 10786166
Oct 22, 2015Wheels
SIMILAR TO OTHER REPORTS HERE, EXTREME INNER SIDEWALL CRACKING; NO INDICATION FROM OUTSIDE; APPROXIMATELY 1/2 OF USABLE TREAD REMAINING. THIS AFFECTED ALL 4 TIRES AND WAS INSPECTED AT VW DEALER. HANKOOK COMMUNICATION OCCURRED WITH DETERMINATION OF TREAD SEPARATION. THIS IS AN EXTREMELY DANGEROUS SITUATION AS IT IS HIDDEN FROM EASY INSPECTION.
NHTSA ODI 10785250
Oct 16, 2015Fuel systemVisibility & wipers
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE JERKED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE FUEL INJECTOR SYSTEM FAILED. FOUR INJECTORS, THE FUEL RINGS, THE IGNITION COIL, AND THE WIRES WERE REPLACED. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR FAILED. THE WINDSHIELD WIPER MOTOR WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. UPDATED 01/12/16*LJ; 04/19/18*JB *CN
NHTSA ODI 10782834