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What 59 owners told NHTSA about the 2011 Toyota Venza

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (59)Crash / fire / injury (10)Electrical system (15)Brakes (9)Seats (8)Visibility & wipers (7)Airbags (5)Body & structure (5)Electronic Stability Control (esc) (5)Lights (4)Steering (4)Suspension (4)

3 of 59 complaints match · Electrical system · crash/fire/injury only · clear filters

Dec 1, 2017Electrical systemBody & structure2 injuries

THE POWER-DRIVEN BACK HATCH CAUGHT SOME FINGERS IN IT AS IT CLOSED. THIS HAPPENED TO ME ([XXX]) SEVERAL WEEKS AGO AND I IGNORED IT. IT HAPPENED TO MY GRANDSON ([XXX]) YESTERDAY. IT DIDN'T BREAK ANY BONES BUT DID DO SOME FLESH DAMAGE AND CAUSED SOME SERIOUS PAIN. IS THERE ANY WAY OF TURNING OFF THE POWER-DRIVEN FEATURE? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11051651

Nov 3, 2015Electrical systemSeatsFire

TL* THE CONTACT OWNS A 2011 TOYOTA VENZA. THE CONTACT STATED THAT THE SEAT WARMER MODULE CONNECTION MELTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 101,162.

NHTSA ODI 10787954

Jul 25, 2012Electrical systemFire1 injury

TL* THE CONTACT OWNED A 2011 TOYOTA VENZA. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, HE ATTEMPTED TO ACCELERATE AND SMOKE EMITTED FROM THE ENGINE COMPARTMENT. THE CONTACT MENTIONED THAT HE COULD SEE FLAMES COMING FROM THE FRONT END, BURNING THE ENTIRE FRONT END OF THE VEHICLE. THE FIRE DEPARTMENT WAS CONTACTED AND STATED THAT THE FIRE WAS CAUSE BY AN ELECTRICAL SHORT. THE CONTACT MENTIONED THAT THE PASSENGER SUSTAINED A DISLOCATED SHOULDER. THE VEHICLE WAS DECLARED DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 7,000.

NHTSA ODI 10467658

Working with the data? Download all 59 complaints as CSV · fetched from NHTSA July 11, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Toyota Venza verdict →