What 286 owners told NHTSA about the 2011 Toyota RAV4

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NHTSA ODI 11573606

I HAVE FIXED MY REAR SUSPENSION MORE THAN 4X AND IT CONTINUES TO GO BAD, IT WORKS FINE FOR A COUPLE OF WEEKS BUT STILL NOT RUNNING WELL THEN IT SHOCKS AND GOES BACK TO BOUNCING WHENEVER IT HITS A BUMP OR ANYTHING NOT SMOOTH ON THE ROADS. IT HAPPENS WHEN DRIVING AND YOU FEEL IT A LOT MORE WHEN IT'S RUNNING ON LOCAL ROADS. THE VISIBILITY IS BAD, THE DEFOGGER DOES NOT WORK AND I HAVE TO WAIT ABOUT 15-20 MINS OR OPEN THE WINDOW. WHEN I PUT MY HANDS ON THE VENT FOR THE DEFOGGER THERE IS NO AIR COMING FROM IT.

NHTSA ODI 11299767

ALL WINDOWS BESIDES THE WINDSHIELD HAVE WATER SPOT BUILDUP. WE HAD THEM PROFESSIONALLY REMOVED IN JUNE OF 2014. 5 YEARS LATER THE SPOTS ARE BUILDING UP AGAIN. THAT WOULD BE AT 36,000 MILES AND NOW AGAIN AT 90,000 MILES.

NHTSA ODI 11244852

DRIVER VISOR WILL NOT STAY IN THE UP POSITION. THE VISOR WILL FALL DONE "WHILE DRIVING" THE VEHICLE BLOCKING THE DRIVERS VIEW OF THE ROAD CAUSING DANGEROUS AND UNSAFE VEHICLE OPERATION.

NHTSA ODI 11218401

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. WHILE DRIVING AT A VERY LOW SPEED, THE SUN ROOF EXPLODED WITHOUT WARNING OR AN IMPACT. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE SUN ROOF WAS REPLACED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

NHTSA ODI 11206202

DRIVERS SIDE VISOR WON'T STAY UP WHICH CAUSES A VISIBILITY ISSUE. THERE'S A RECALL ON THE CAMRY S BUT NOT ON THE RAV4 AND SAME PART. I SAW ANOTHER PERSON REPORTED SAME ISSUE. THE DEALER IS QUOTING $170 PLUS TO FIX. I'VE BEEN DEALING WITH THIS VISOR FOR A YEAR NOT T EVEN REALIZING IT IS SOMETHING THAT WAS A RECALL FOR ANOTHER MODEL. I FEEL TOYOTAS DEFECTIVE PART SHOULD BE FIXED OR OFFER A LOWER RATE TO FIX ISSUE.

NHTSA ODI 11171127

I RECEIVED A RECALL NOTICE ON MY VEHICLE FOR THE WINDSHIELD WIPERS. I MADE AN APPOINTMENT WITH SCOTT CLARK TOYOTA ON 13000 E INDEPENDENCE BLVD, MATTHEWS, NC 28105. THEY TOLD ME THEY WOULD NOT DO THE RECALL UNLESS I PAID THEM OVER $400 TO REPLACE ANOTHER PART IN THE WIPERS. I HAVE HAD NO PROBLEM WITH MY VEHICLES WIPERS AND TOLD I DID NOT NEED THE PART REPLACED JUST DO THE RECALL. THEY REFUSED. SO, TO DATE MY RECALL HAS NOT BEEN REPAIRED. THEY GAVE ME NO PAPERWORK TO CORROBORATE MY CLAIM.

NHTSA ODI 11078461

I HAVE CALLED AUTHORIZED TOYOTA DEALERS SEVERAL TIMES AND THEY PROMISED TO CALL ME BACK ONCE THEY HAVE THE PART AVAILABLE FOR THIS REPAIR BUT THEY NEVER CALLED ME BACK. IT HAS BEEN FOR MORE THAN 6 MONTHS.

NHTSA ODI 11074979

SUN VISOR ON LEFT DRIVER SIDE NOW DROOPS AFTER ONLY OWNING VEHICLE FOR 5 YEARS. NOTICED TOYOTA WARRANTY EXTENSIONS FOR TOYOTA CAMRYS BUT NOT TOYOTA RAV4S. THE PARTS ARE NOT DIFFERENT AND THIS IS A KNOWN ISSUE WITH TOYOTA.

NHTSA ODI 11002801

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V770000 (VISIBILITY WIPER). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10924624

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V096000 (SEAT BELTS) AND 15V577000 (VISIBILITY/WIPER). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE DEALER SCHEDULED AN APPOINTMENT TO INSPECT THE VEHICLE AND ORDER THE PART, BUT MENTIONED THAT THERE WAS A MASSIVE BACK ORDER FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10924649

SINCE SUMMER OF 2014, AFTER TWO YEARS OF DRIVING MY NEW 2011 RAV4, THE DRIVER SIDE WINDOW HAS NOT OPERATED PROPERLY. SOMETIMES IT WILL GO DOWN OR UP, OFTEN, IT WILL GET STUCK. THE LIGHT ON THE BUTTON BLINKS AT TIMES, AT TIMES IT DOES NOT LIGHT UP. THE WINDOW MOTOR I AM TOLD HAS SEVERAL FINGERS THAT OPERATES THE WINDOWS AND SEEMS TO WORK WHEN TRIED ON SOME KIND OF MACHINE, HOWEVER, TWO GOOD MECHANICS CANNOT FIGURE OUT WHY IT SHORTS OUT WITH OPERATING THE DRIVER SIDE WINDOW. REPLACING THE WINDOW MOTOR IS APPROXIMATELY $460.00 FOR THE PART ALONE, BUT MECHANICS CANNOT GUARANTEE THAT THE WINDOW WILL NOT SHORT OUT SOMEHOW AGAIN. WHEN THE WINDOW IS STUCK DOWN, I DON'T FEEL SAFE DRIVING AT NIGHT, AND, WEATHER CONDITIONS LIKE RAIN, SNOW, EXTREME COLD--MAY KEEP ME FROM DRIVING THE CAR WITH THIS PROBLEM. I FOUND A RECALL NOTICE FOR THE SAME WINDOW PROBLEM; HOWEVER, TOYOTA TOLD ME THAT MY VEHICLE WOULD NOT QUALIFY BECAUSE MY VIN IS NOT IN THAT PARTICULAR RECALL. RADIO/CD PLAYER--HAS SHORTED OUT SINCE 2014. WHEN I PRESS A BUTTON TO CHANGE STATIONS, THE RADIO WILL TURN OFF. IF I PRESS REWIND ON THE CD PLAYER, THE PLAYER TURNS OFF. THIS HAS HAPPENED FOR THREE YEARS ON MY RAV4 THAT WAS BRAND NEW WHEN PURCHASED DECEMBER 2011. *TR

NHTSA ODI 10916401

I TOOK CAR TWICE AND NOBODY BEEN ABLE TO HELP 'ME EVERTIME THEY TELL ME TO COME BACK BECAUSE THEY DONT THE EQUIMENT OR THEY DONT HAVE TIME.. THIS HAPPEND AT A ROCKVILLE/GAITHERBURG LOCATION.

NHTSA ODI 10910907

NHTSA RECALL: 15V-577 OVER A YEAR AND NO FIX? HOW HARD CAN THIS BE?

NHTSA ODI 10910051

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPER); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10906854

THE DRIVER'S SIDE SUN VISOR WILL NOT RETRACT UP FULLY, BUT HANGS AT EYE LEVEL, IMPEDING VISIBILITY AND CAUSING DISTRACTION. DEALERSHIP ADMITTED RECEIVING MULTIPLE COMPLAINTS, BUT SAID MY CAR IS NOT UNDER RECALL.

NHTSA ODI 10906861

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V096000 (SEAT BELTS) AND 15V577000 (VISIBILITY/WIPER); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE RESPECTIVELY.

NHTSA ODI 10903340

REMEDY FOR WINDSHIELD WIPER ISSUE IS NOT BEING FIXED IN A TIMELY MANNER. IT HAS BEEN ALMOST A YEAR AND STILL NO REMEDY. THIS HAS BEEN ONE OF THE RAINIEST SUMMERS EVEN IN SOUTHERN ARIZONA WITH FLOODS AND RECORD RAINS AND I DON'T TRUST MY WIPERS ANYMORE BECAUSE THE RECALL SAYS THEY COULD STOP WORKING AT ANY TIME. I DON'T THINK THAT TOYOTA UNDERSTANDS THAT ARIZONA GETS RAIN--AND LOTS OF IT--AND THINGS RUST. NOTHING HAS HAPPENED TO MY WIPERS YET BUT IT'S BEEN ALMOST A YEAR SINCE THE RECALL AND NOTHING. VIN: [XXX] YEAR: 2011 MAKE: TOYOTA MODEL: RAV4 NUMBER OF OPEN RECALLS: 1 NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 15V577 RECALL DATE: SEPTEMBER 17, 2015 MANUFACTURER RECALL NUMBER: F1S SUMMARY: IN THE INVOLVED VEHICLES, WATER DRIPPING ONTO THE WINDSHIELD WIPER MOTOR LINK CAN, OVER TIME, CAUSE CORROSION AND WEAR AT THE WIPER MOTOR LINK JOINT. IN SOME CASES THIS COULD RESULT IN THE SEPARATION OF THE WIPER LINK FROM THE WIPER MOTOR CRANK ARM. SAFETY RISK: IF SEPARATION OCCURS, THE WINDSHIELD WIPERS COULD BECOME INOPERATIVE, WHICH COULD REDUCE DRIVER VISIBILITY AND INCREASE THE RISK OF A VEHICLE CRASH. REMEDY: TOYOTA IS CURRENTLY PREPARING THE REMEDY FOR THIS CONDITION. ONCE REMEDY PREPARATIONS ARE COMPLETE, TOYOTA WILL SEND AN OWNER NOTIFICATION LETTER BY FIRST CLASS MAIL TO OWNERS OF VEHICLES COVERED BY THIS SAFETY RECALL. ADDITIONAL DETAILS ON THE REMEDY WILL BE PROVIDED IN FUTURE COMMUNICATIONS. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE MANUFACTURER NOTES: IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER, PLEASE CONTACT THE NHTSA VEHICLE SAFETY HOTLINE AT: 1-888-327-4236 OR TTY: 1-800-424-9153 OR FILE AN ONLINE COMPLAINT WITH NHTSA. THIS RECALL DATA LAST REFRESHED: AUG 27, 2016 ADDITIONAL SAFETY INFORMATION INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10901903

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPER); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10898493

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V577000 (VISIBILITY/WIPER) AND 16V096000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10896593

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V577000 (VISIBILITY) AND 16V096000 (SEAT BELTS). THE DEALER WAS UNABLE TO SUPPLY THE PART WITHIN A REASONABLE TIME FRAME. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10889358

TOYOTA ISSUED SAFETY RECALL F1S ON SEP 17, 2015 STATING THAT FAILING TO FIX IT "MAY AFFECT DRIVER VISIBILITY AND INCREASE RISK OF CRASH" TEN MONTHS LATER THE TOYOTA WEB SITE STILL DISPLAYS "REMEDY NOT AVAILABLE". ANY ATTEMPTS TO GET FEEDBACK ON WHEN A SOLUTION MIGHT BE IMPLEMENTED ARE USELESS. THE RESPONSE IS: WHAT YOU SEE ON THE WEBSITE IS WHAT YOU GET.

NHTSA ODI 10887443

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPERS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10884540

2011 TOYOTA RAV-4. CONSUMER WRITES IN REGARDS TO REMEDY NOT AVAILABLE TO REPAIR SEAT BELT AND WINDSHIELD WIPERS RECALL NOTICES. *SMD

NHTSA ODI 10881202

I WAS NOTIFIED IN 2013 OF THREE (3) RECALLS NOTHNG HAS BEEN DONE TO ADDRESS THE ISSUES. I CONTACTED MY LOCAL DEALER AND THE SERVICE MANAGER SAID "THERE IS NOT SAFETY PROBLEM AND I HAVE LOOKED AT THE VEHICLE AND NORTHING IS WRONG' I FORCED THE ISSUE AND THEY DID AN "INTERIM" FIX. IS NOT THREE YEARS A LONG TIME FOR THEM TO BE GETTING THE PARTS AS THAT IS THE EXCUSE I WAS GIVEN BY THE SERVICE MANAGER.

NHTSA ODI 10881926