Home · 2011 Toyota RAV4 Hv · Complaints

What 287 owners told NHTSA about the 2011 Toyota RAV4 Hv

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (287)Crash / fire / injury (49)Speed control (69)Visibility & wipers (50)Brakes (47)Engine (33)Seat belts (30)Transmission & drivetrain (25)Airbags (20)Electrical system (19)Body & structure (16)Suspension (16)

49 of 287 complaints match · crash/fire/injury only · clear filters · page 2 of 2

Sep 27, 2014BrakesCrash

BRAKE PEDAL WILL DEPRESS ALMOST TO THE FLOOR ALLOWING THE POSSIBILITY OF ACCIDENTALLY PUSHING THE GAS PEDAL WHILE ATTEMPTING TO STOP. THIS INCIDENT INVOLVED A SLOW SPEED CRASH ON AN ICY ROAD WHEN THE VEHICLE CONTINUED FORWARD NO MATTER HOW HARD THE BRAKE WAS APPLIED. THE VEHICLE NOW HAS 26,000 HIGHWAY MILES AND I EXPERIENCED TOTAL LOSS OF BRAKES, PEDAL TO THE FLOOR, WHILE DRIVING IN THE MOUNTAINS. *TR

NHTSA ODI 10639519

Aug 28, 2014AirbagsSpeed controlBrakesCrash

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKES FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO A BUILDING. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR REPAIR. THE FRONT BUMPER, THE PASSENGER SIDE HEADLIGHT, AND THE FRONT GRILL WERE REPLACED. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

NHTSA ODI 10629084

Jun 5, 2014Speed controlCrash1 injury

2011 TOYOTA RAV 4. CONSUMER WRITES IN REGARDS TO VEHICLE UNINTENDED ACCELERATION. *SMD THE CONSUMER STATED SHE EXPERIENCED SUDDEN ACCELERATION ON AUGUST 15, 2013. SHE STATED THERE WAS A CAR IN FRONT OF HER AT A LIGHT, AND SHE ATTEMPTED TO BRAKE, BUT DUE TO THE UNINTENDED ACCELERATION, SHE HIT THE VEHICLE IN FRONT OF HER. SHE SUFFERED A FRACTURED PELVIS. REPAIRS TO THE VEHICLE EXCEEDED $8,000 AND THOUSANDS MORE IN MEDICAL CARE. ON FEB 2, 2014, HER HUSBAND ATTEMPTED TO PARK THE VEHICLE, BUT WHEN HE APPLIED THE BRAKE, THE VEHICLE INSTEAD ACCELERATED, AND HE CRASHED INTO A BUILDING. THERE WERE NO INJURIES, BUT COSTLY DAMAGE TO THE BUILDING AND $2,000 DAMAGE TO THE VEHICLE. THE CONSUMER WENT TO THE DEALER FOR HELP, AND THE SERVICE MANAGER REPLICATED THE ACCELERATION PROBLEM FOUR SEPARATE TIMES IN THE PARKING LOT. HE STATED THERE WAS A SOFTWARE PROGRAM CALLED "SMART STOP" AVAILABLE FOR THE 2006-2010 MODELS AND THE SAME SOFTWARE WAS ON THE 2012-2014 MODELS. AN INSPECTOR WAS SENT TO EXAMINE THE VEHICLE, AND HE STATED THERE WAS NOTHING WRONG WITH THE VEHICLE, AND THE ACCIDENTS, WERE SIMPLY THEIR FAULT. *JB

NHTSA ODI 10595112

May 12, 2014Transmission & drivetrainAirbagsCrash1 injury

OUR 2011 RAV4 WAS TOTALED IN DECEMBER 2013 WHEN A BMW 5 SERIES CRASHED INTO US WHILE MY WIFE WAS MAKING A LEFT TURN. THE IMPACT WAS TO THE FRONT TIRE ON THE PASSENGER SIDE AND IT WAS SO SEVERE, THE ENTIRE WHEEL ASSEMBLY WAS RIPPED OUT OF THE TRANSMISSION AND ENDED COMPRESSED AGAINST THE PASSENGER DOOR; HOWEVER INCREDIBLY NONE OF THE AIRBAGS DEPLOYED. MY SON, WHO WAS SITTING IN THE FRONT WAS UNHARMED, HOWEVER MY DAUGHTER IN THE BACK WAS SITTING BEHIND THE DRIVER SEAT AND FLEW ACROSS THE CAR SMASHING VIOLENTLY AGAINST THE REAR PASSENGER DOOR, LOOSING CONSCIOUSNESS. AS SHE WOKE UP SHE VOMITED AND PER RECOMMENDATION OF THE EMERGENCY CREW ON THE SCENE, WE TOOK HER TO THE ER. I HAVE WRITTEN SEVERAL TOYOTA GROUPS ABOUT THIS INCIDENT AND THEY HAVE NOT EVEN ACKNOWLEDGED MY REQUEST. I AM ENTITLED FOR A 100% REFUND ON THE ER EXPENSES AND MY DAUGHTER SHOULD BE PLACED ON A WATCH LIST, AS ANY REPERCUSSION OUT OF THESE TYPES OF ACCIDENTS SHOW UP YEARS AFTERWARDS. WHEN SHE DEVELOPS A BACK OR NECK CONDITION AS A RESULT OF THIS VEHICLE NOT FUNCTIONING AS ENGINEERED AND PROMOTED, TOYOTA SHOULD COVER ALL EXPENSES RELATED TO THEIR LACK OF QUALITY; WHICH IS EVIDENT SINCE THE ACCELERATION ISSUES AND THE MORE RECENT (AND PRECISELY) MASSIVE AIR BAG RECALL. *TR

NHTSA ODI 10587904

Apr 14, 2014SteeringCrashFire1 injury

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE ERRONEOUSLY VEERED TO THE LEFT AND CAUSED THE CONTACT TO CRASH INTO A TREE. UPON IMPACT, THE VEHICLE CAUGHT ON FIRE. THE VEHICLE WAS DESTROYED. THE CONTACT SUSTAINED INJURIES TO THE RIBS. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.

NHTSA ODI 10579598

Apr 10, 2014Speed controlCrash

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT STATED THAT WHILE THE VEHICLE WAS STATIONARY WITH THE BRAKE PEDAL BEING DEPRESSED, THE ENGINE RPMS SUDDENLY INCREASED AS THE VEHICLE ACCELERATED FORWARD. THE VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. NO INJURIES WERE REPORTED AND A POLICE REPORT WAS NOT FILED. THE CONTACT ALSO INDICATED THAT THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 15,785.

NHTSA ODI 10578965

Mar 29, 2014Speed controlCrash

ON 2/17/14 I HAD AN "UNINTENDED ACCELERATION" EVENT AND HIT A CAR. NO ONE WAS HURT. I TOOK MY CAR TO TOYOTA AND FILED A REPORT. ON 2/22/14 TOYOTA RETRIEVED DATA FROM THE VEHICLE CHIP AND EMAILED ME A COPY. DATA SHOWS THAT I WAS BRAKING DURING THE ENTIRE 4.7 SEC PRIOR TO COLLISION. UPON BRAKING, THE MOTOR RPM DROPPED TO 800, THEN SUDDENLY INCREASED TO 2000 WHILE I CONTINUED BRAKING, AND STAYED AT 2000 UNTIL COLLISION. A TOYOTA CASE MANAGER SAID THAT TOYOTA HAD 30 DAYS TO RESPOND. THAT HAS PASSED AND I HAVE RECEIVED NO RESPONSE. MY CAR MAY BE UNSAFE. I CANNOT DRIVE IT FOR FEAR OF HARM TO MYSELF OR OTHERS SINCE NOTHING HAS BEEN TO CORRECT THE PROBLEM. MY CAR IS IDLE, CAUSING ME SIGNIFICANT FINANCIAL DIFFICULTY. *TR

NHTSA ODI 10575572

Mar 25, 2014Speed controlCrash

I WAS TRAVELING DOWN CITY STREET BEHIND SEVERAL CARS & WE WERE APPROACHING A TRAFFIC LIGHT AT INTERSECTION, MY FOOT OFF THE GAS PEDAL LETTING CAR SLOW NATURALLY. I HEARD THE MOTOR START REVVING UP QUICKLY, SUDDENLY ACCELERATING BY ITSELF. I PUSHED ON THE BRAKES, BUT CAR CONTINUED TO REV UP & LURCHED FORWARD HITTING THE CAR IN FRONT OF ME. I PUSHED HARDER ON THE BRAKES, EVEN TRYING TO PUMP THEM BUT MY CAR HIT THE CAR IN FRONT OF ME AGAIN & THEN MY CAR FINALLY STOPPED & I TURNED OFF THE MOTOR. WHAT A SCARY SITUATION!! THANK GOD NO ONE WAS INJURED ONLY DAMAGE TO BOTH VEHICLES! WE FILED A POLICE REPORT & I HAD THE RAV TOWED TO THE TOYOTA DEALER WHERE IT REMAINS PARKED. I WILL NOT DRIVE IT AGAIN BECAUSE I AM SCARED TO DEATH OF WHAT COULD OF OR WHAT MIGHT HAPPEN. A CLAIM WAS FILED WITH TOYOTA HEADQUARTERS, CLAIM # [XXX]. A THIRD PARTY, ENGINEER, CAME OUT TO DEALER'S TO INSPECT, CHECK BLACK BOX, ETC. OF COURSE, WITH AN 18 PAGE REPORT & EXTENSIVE CHECKING HE COULD NOT RECREATE PROBLEM, FOUND NOTHING ON BLACK BOX, ETC. & CLAIMS HE FEELS SAFE TO DRIVE IT. I AM WAITING TO HEAR FROM TOYOTA HEADQUARTERS FOR THEIR OFFICIAL WORD, WHICH I DOUBT WILL BE ANY DIFFERENT THAN THE INSPECTOR'S. BESIDES I COULD NOT GET A COPY OF THE REPORT BECAUSE HE WAS HIRED BY TOYOTA! NOT SURE WHERE TO TURN NOW. THIS WAS NOT THE FIRST TIME, THE UNINTENDED SUDDEN ACCELERATION HAD OCCURRED. ON 3 OR 4 OTHER OCCASIONS, MY RAV DID THE SAME THING & LUCKILY DID NOT CAUSE AN ACCIDENT. ONE TIME I THREW THE CAR INTO PARK AS TO STOP IT. THE GAS PEDAL & THE BRAKE WERE WORKING FINE, NO STICKING OR NO ME PUTTING MY FOOT ON THE WRONG PEDAL! THE FLOOR MATS WERE ORIGINAL TO VEHICLE & FIRMLY ATTACHED TO HOOKS. I HAD REPORTED IT TO CONCORD TOYOTA ON ONE OCCASION WHEN I HAD AN OIL CHANGE, BUT THEY COULD NOT SIMULATE THE PROBLEM, SO THEY STATED THERE WAS NO PROBLEM!! OBVIOUSLY, THERE IS A PROBLEM!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10574821

Jan 2, 2014Speed controlBrakesCrash

I LEASE A 2011 TOYOTA RAV 4 AND MY CAR ACCELERATED UNCONTROLLABLY INTO ANOTHER CAR. I WAS INCHING OUT OF A PARKING SPOT VERY SLOWLY IN REVERSE, WHEN I NOTICED A MAN TO MY RIGHT, TWO SPOTS AWAY FROM ME, PULLING OUT HEAD FIRST. I DEPRESSED MY BRAKE PEDAL IN ORDER TO LET HIM GO AND THE MOMENT I DID THAT, I LITERALLY FLEW BACK INTO THIS MAN'S CAR WITH SUCH A FORCE THAT I WOULD HAVE MOST DEFINITELY RUN SOMEBODY OVER IF THEY WERE WALKING BEHIND MY CAR. THANK GOD THERE WAS NOT A HUGE AMOUNT OF SPACE (MAYBE 6 FEET) BETWEEN ME AND THE CAR I HIT BECAUSE I SURGED BACK WITH SUCH A FORCE THAT GIVEN THE TIME AND/OR SPACE, I CANNOT EVEN THINK ABOUT WHAT COULD HAVE HAPPENED TO ME OR SOMEONE ELSE IF THE CAR WAS ABLE TO GAIN MORE MOMENTUM. NOT TO MENTION HOW THANKFUL I AM MY 3 YEAR OLD DAUGHTER AND 6 MONTH OLD SON WERE NOT IN THE CAR WITH ME! I MOST DEFINITELY HAD AN ACCELERATOR PROBLEM. I HAD NO ADDITIONAL MATS ON MY FLOOR. THERE WAS NO PEDAL MISPLACEMENT.' I AM TELLING YOU THAT I WAS SLAMMING ON THE BREAK AND IT DIDN'T WORK- I JUST PROPELLED BEHIND ME INTO THIS MAN'S CAR. I AM IN THE PROCESS OF CONTACTING EVERYONE AND EVERYONE TO TRY TO GET OUT OF MY LEASE. I AM NOT DRIVING THIS CAR EVER AGAIN AND WOULDN'T RISK MY LIFE OR THE LIFE OF MY TWO CHILDREN. I AM VERY SKEPTICAL OF ACCURATE FINDINGS IN AN INVESTIGATION AFTER READING MANY REPORTS FROM PEOPLE SWEARING THE CAR ACCELERATED AND THE BRAKES DID NOT WORK AND BEING TOLD EVERYTHING LOOKS FINE WITH THEIR CAR BY THE INVESTIGATOR. THERE MUST BE A RECALL FOR THIS CAR. I COULD HAVE KILLED SOMEBODY. I WILL NEVER DRIVE ANOTHER TOYOTA! *TR

NHTSA ODI 10558142

Jul 17, 2013EngineCrashFire

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT STATED THAT WHILE ATTEMPTING A LEFT TURN, HE CRASHED INTO ANOTHER VEHICLE AT VERY LOW IMPACT. THE FRONT OF THE VEHICLE IMMEDIATELY CAUGHT ON FIRE. THE POLICE AND FIRE DEPARTMENT WERE ON SCENE TO ASSIST AND THE FIRE WAS EXTINGUISHED. THE HOOD AND THE BATTERY WERE MELTED AND THE VEHICLE WAS DEEMED AS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THERE WAS NO INJURIES. THE FAILURE AND CURRENT MILEAGE WAS 56,000.

NHTSA ODI 10525389

Jul 11, 2013Speed controlCrash

2011 TOYOTA RAV 4. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION AND DISABLED THROTTLE. *SMD THE CONSUMER STATED HE BEGAN HAVING PROBLEMS WITH THE VEHICLE IN JAN 2013, WHICH RESULTED IN TWO ACCIDENTS. ONE OF THE ACCIDENTS RESULTED IN $2200.00 WORTH OF DAMAGE, WHEN THE VEHICLE ACCELERATED AND LURCHED FORWARD. THE VEHICLE WOULD DISABLE THE THROTTLE OVER 5 MPH WHEN THE BRAKE WAS APPLIED. HOWEVER, THE SUDDEN ACCELERATION ALSO OCCURRED UNDER 5 MPH.

NHTSA ODI 10523408

Jun 11, 2013AirbagsCrash1 injury

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE FRONT AIR BAG FAILED TO DEPLOY AFTER THE FRONT DRIVER'S SIDE FENDER WAS CRASHED INTO BY ANOTHER VEHICLE. THE CONTACT SUSTAINED INJURIES TO THE RIGHT SHOULDER, ELBOW, NECK AND A STRESSED COLLAR BONE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. *TR

NHTSA ODI 10516225

Mar 8, 2013BrakesCrash

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT STATED THAT WHILE ENTERING A RESIDENTIAL GARAGE, HIS FOOT SLIPPED OFF OF THE BRAKE PEDAL AND CAUSED HIM TO DEPRESS THE ACCELERATOR ERRONEOUSLY. AS A RESULT, THE CONTACT CRASHED INTO A WORK BENCH. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED BY THE DEALER THAT NO CAUSE FOR FAILURE WAS DETERMINED. THE MANUFACTURER WAS NOTIFIED AND DISPATCHED AN ENGINEER TO INSPECT THE BRAKE PEDAL. THE ENGINEER DETERMINED THAT THE BRAKE PEDAL WAS NOT THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT THE PEDAL WOULD ONLY BECOME SLIPPERY IN CERTAIN SITUATIONS. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 11,000.

NHTSA ODI 10502106

Feb 8, 2013Transmission & drivetrainCrash

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT STATED THAT AFTER SHIFTING INTO DRIVER FROM REVERSE, THE VEHICLE ERRONEOUSLY ACCELERATED. THE VEHICLE CRASHED INTO A POLE AND THEN CRASHED INTO ANOTHER SIGN BEFORE STOPPING. THE CONTACT WAS NOT INJURED. THE CONTACT ALSO STATED THAT THE CLAMP THAT HELD THE TRANSMISSION FAILED AND THE TRANSMISSION HAD TO BE REPLACED. THE POLICE WERE NOTIFIED AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS NOTIFIED AND A REPRESENTATIVE INSPECTED THE FAILURE BEFORE THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 31,000.

NHTSA ODI 10496842

Oct 4, 2012Speed controlFuel systemCrash

I WAS AT A STOP SIGN IN A PARKING LOT ATTEMPTING TO TURN LEFT TO POSITION MY CAR BEHIND A PICK-UP TRUCK (TOWING A TRAILER) WAITING TO TURN RIGHT. MY CAR SHOT AHEAD AND CRASHED INTO THE TRAILER. APPLYING THE BRAKE DID NOTHING. I FINALLY WAS ABLE TO PUT THE CAR IN REVERSE AND IT SHOT BACKWARDS AT THE SAME HIGH SPEED. I DON'T KNOW WHAT THE TACH READ--IT WASN'T A PRIORITY AT THE TIME. HAD THE TRUCK AND TRAILER NOT BEEN AHEAD OF ME, I WOULD HAVE SHOT ACROSS A HEAVILY TRAVELED HIGHWAY. THIS IS THE SECOND TIME THIS HAS HAPPENED. LAST MARCH I WAS PULLING INTO MY GARAGE WHEN THE CAR ACCELERATED FORWARD INTO MY FREEZER AND THE BACK WALL OF THE GARAGE. I LIKE THE CAR BUT, FRANKLY, I'M AFRAID TO DRIVE IT NOW. *TR

NHTSA ODI 10478644

Aug 24, 2012Speed controlFire

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DECELERATING FOR A TRAFFIC STOP, THE ENGINE RPMS BEGIN TO RACE, CAUSING THE VEHICLE TO ACCELERATE INDEPENDENTLY. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL AND BEGAN TO SMELL SMOKE. THE VEHICLE WAS TURNED OFF AND TOWED TO A DEALER. THE DEALER STATED THAT THEY COULD NOT REPLICATE THE FAILURE NOR FIND A PROBLEM. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT THAT THERE WAS NO HISTORY OF SUDDEN ACCELERATION WITH THE MODEL VEHICLE AND OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 10,500.

NHTSA ODI 10472340

Aug 2, 2012Body & structureBrakesEngineCrash

PROBLEM 1 - I HAVE BRAKE NOISE AND BRAKE DOES NOT STOP PROPERLY. SPOKE TO TOYOTA DEALER AND THEN CREATED A CASE NUMBER WITH TOYOTA CUSTOMER EXPERIENCE. TOYOTA VERIFIED AND THEY SAY NO PROBLEM IN BRAKE. WHAT TOYOTA SAYS AFTER INSPECTION - *INSPECT BRAKE LININGS AND CHECK PARKING BRAKE ADJUSTMENT ~|~*INSPECT BRAKE LININGS AND CHECK PARKING BRAKE ADJUSTMENT ~|~ ~|~COULD NOT VERIFY BRAKE NOISE.FRONT BRAKES HAVE 5 MM REMAINING AND REAR BRAKES STILL HAVE 7 MM.ALL GOOD AND NO TSB PERTAINING PROBLEM 2 - THE VEHICLE HAS A WIND LIKE NOISE WHEN DRIVING THE FREEWAY, WHICH TOYOTA SAYS THEY FIXED AND THE PROBLEM WAS "SECURE LOOSE ROOF RACK BAR". *TR

NHTSA ODI 10469013

Jul 17, 2012AirbagsBody & structureEngineCrash

ACCORDING TO OUR INSURED, THE INSURED HAD PULLED INTO HIS DRIVEWAY, AND THE VEHICLE HAD A SUDDEN ACCELERATION, CAUSING THE VEHICLE TO RUN INTO THE HOUSE, DAMAGING THE WALL, THE SLIDING DOOR AND THE TYPHOON SHUTTERS. *TR

NHTSA ODI 10465931

May 3, 2012AirbagsCrashFire2 injuries

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT CRASHED INTO A VEHICLE THAT FAILED TO YIELD THE RIGHT OF WAY. THE CONTACT STATED THE AIR BAG FAILED TO PROTECT HIM WHEN THE IMPACT WAS HARDER THAN NORMAL AND CREATED A SMOKE THAT SMELLED LIKE FIRE. THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED, CAUSING THE PASSENGER INTERNAL BRUISING AND A CRACKED RIB. THE CONTACT RECEIVED INJURIES TO THE CHEST, WHICH CAUSED BREATHING DIFFICULTIES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGES WERE 18,000.

NHTSA ODI 10457369

Feb 14, 2012Speed controlCrash

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT STATED THAT THE ACCELERATOR PEDAL AND BRAKE PEDAL WERE POSITIONED TOO CLOSE TO ONE ANOTHER. THE CONTACT STATED THAT WHILE DRIVING 2 MPH IN A GARAGE, HE ATTEMPTED TO BRAKE, BUT DEPRESSED THE ACCELERATOR PEDAL INSTEAD. THE VEHICLE THEN ACCELERATED FORWARD AND CRASHED INTO THE GARAGE DOOR. A POLICE A REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DID NOT OFFER ANY ASSISTANCE SINCE THEY COULD NOT ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 500.

NHTSA ODI 10447984

Jan 20, 2012Speed controlCrash

TL* THE CONTACT OWNS A 2011 TOYOTA RAV-4. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH AND DEPRESSING THE BRAKES TO MAKE A RIGHT TURN, THE VEHICLE CONTINUED TO ACCELERATE. AFTER ABRUPTLY APPLYING THE BRAKES AND SHIFTING INTO NEUTRAL, THE VEHICLE BEGAN TO DECELERATE WITH THE ENGINE EXHIBITING AN EXTREMELY LOUD NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HIM THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE AND TO HAVE AN INVESTIGATOR FURTHER INSPECT THE VEHICLE. THE VEHICLE WAS TAKEN FOR A TEST DRIVE BY THE INVESTIGATOR WHO ENDED UP INVOLVED IN A CRASH AND DESTROYED THE VEHICLE, PREVENTING A THOROUGH INVESTIGATION OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND THEY REPLACED THE CONTACT'S VEHICLE WITH A NEW ONE. THE FAILURE MILEAGE WAS APPROXIMATELY 150. THE VIN WAS UNAVAILABLE.

NHTSA ODI 10444622

Nov 28, 2011Transmission & drivetrainCrash

MY RECENTLY PURCHASED RAV4 2011 ROLLED BACKWARDS WHILE IN DRIVE AND MY PASSENGER DOOR MIRROR CAUGHT THE EDGE OF MY GARAGE AND SHATTERED. I HAD NO IDEA THAT THIS CAR ROLLED BACKWARDS WHILE IN DRIVE. I WAS NOT TOLD BY THE SALESMAN, THE MANUAL ALSO DOES NOT STATE IT. THE REPLACEMENT OF MY MIRROR WILL COST ME $360.00 BUT MORE IMPORTANTLY IT COULD HAVE ROLLED BACK INTO MY WIFE AND SHE IS NOT REPLACEABLE. THIS CAR IS NOT SAFE. IT IS NOT EXPECTED TO HAPPEN WITH AN AUTOMATIC TRANSMISSION AND IF NO ONE IS MENTIONING IT TO YOU, HOW ARE YOU SUPPOSE TO KNOW? SOMEONE IS GOING TO GET HURT EVENTUALLY. IT WAS ALMOST MY WIFE. IT WILL SOON BE SOMEONE ELSE. *KB

NHTSA ODI 10437616

Apr 21, 2011Speed controlCrash

TL*THE CONTACT OWN A 2011 TOYOTA RAV4. WHILE SITTING IDLE AT A TRAFFIC LIGHT WITH THE BRAKES DEPRESSED, THE ENGINE RPMS INCREASED AS THE VEHICLE ACCELERATED ABNORMALLY AND CRASHED INTO THE VEHICLE AHEAD OF HIM. THERE WERE NO INJURIES. THE CONTACT STATED THAT THE FAILURE WAS PREVIOUSLY EXPERIENCED IN A SCHOOL PARKING LOT WHILE THE BRAKES WERE DEPRESSED, THE VEHICLE CRASHED AGAINST A CURB. THE MANUFACTURER WAS CONTACTED AND A COMPLAINT WAS FILED. THE CONTACT WAS ADVISED THAT AN INVESTIGATOR WOULD FURTHER INSPECT THE VEHICLE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 7,500.

NHTSA ODI 10396998

Mar 31, 2011Speed controlCrash1 injury

TL*THE CONTACT OWNS A 2011 TOYOTA RAV4. WHILE THE VEHICLE WAS PARKED THE CONTACT SHIFTED THE VEHICLE INTO REVERSE. SLIGHT PRESSURE WAS APPLIED TO THE ACCELERATOR PEDAL AND THE VEHICLE SURGED BACKWARDS UNTIL CRASHING. THE VEHICLE WAS STOPPED AND SHIFTED INTO DRIVE. UPON APPLYING SLIGHT PRESSURE TO THE ACCELERATOR PEDAL THE VEHICLE SURGED FORWARD UNTIL IT CRASHED AGAIN. THE VEHICLE WAS THEN SHUT OFF. A POLICE REPORT WAS NOT FILED BUT THE DRIVER SUFFERED INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 2,000.

NHTSA ODI 10393848

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Working with the data? Download all 287 complaints as CSV · fetched from NHTSA July 26, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Toyota RAV4 Hv verdict →