Home · 2011 Toyota Prius V · Complaints

What 516 owners told NHTSA about the 2011 Toyota Prius V

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (516)Crash / fire / injury (44)Brakes (270)Electrical system (68)Lights (49)Airbags (46)Engine (46)Speed control (28)Transmission & drivetrain (18)Electronic Stability Control (esc) (16)Visibility & wipers (13)Fuel system (11)

Newest first · 516 complaints · page 19 of 21

Nov 4, 2013Visibility & wipers

POWER WINDOW SWITCH FAILS TO CLOSE WINDOW WHEN LIFTED UP INTO THE FULL AUTO-UP MODE. THE WINDOW GOES TO THE TOP OF THE DOOR AND THEN REBOUNDS TO APPROXIMATELY 1/2 WAY DOWN. DRIVER IS REQUIRED TO PUT WINDOW UP BY ONLY LIFTING SLIGHTLY ON THE SWITCH TO MANUALLY STOP IT. *TR

NHTSA ODI 10550735

Oct 30, 2013Brakes

MY SON WAS DRIVING MY PRIUS 2011 - I WAS IN THE PASSENGER SEAT. WE WERE SITTING AT A RED LIGHT AND HE HAD HIS FOOT ON THE BRAKE. SUDDENLY THE CAR SURGED AHEAD ALTHOUGH MY SON STILL HAD HIS FOOT ON THE BRAKE. IMMEDIATELY LIGHTS CAME UP ON THE DASH - BRAKE, ABS? AND PICTURE OF A CAR WITH SKID MARKS. THE BRAKES WERE THEN SPONGY, THERE SOMETIMES AND THEN NOT. I HAVE IT IN THE TOYOTA SHOP NOW AND THE REPAIRS HAVE BEEN ESTIMATED TO BE $4,440. I DID NOT BUY THE EXTENDED WARRANTY. WE MET WITH THE DEALER AND THEY WERE NO HELP. I CALLED TOYOTA AND THEY OFFERED ME $1,500.00 AFTER I PAY THE BILL AND TOLD ME IT COULD TAKE UP TO 8 WEEKS FOR ME TO RECEIVE PAYMENT. *TR

NHTSA ODI 10550145

Oct 12, 2013BrakesCrash

LOVE MY PRIUS UNTIL I STARTED TO BECOME SCARED DAILY BY THE UNSAFE DRIVING CONDITIONS DUE TO THE CAR'S TENDENCY TO LURCH FORWARD WHILE BRAKING OVER BUMPY GROUND OR POTHOLES WHEN COMING TO A STOP OR SLOWING DOWN TO TURN. IT'S RATHER STARTLING AND FORTUNATELY HAS NOT CAUSED AN ACCIDENT YET FOR NO OTHER CAR HAS BEEN AROUND WHEN THIS HAPPENS. A DIFFERENT STORY WITH THE OTHER MORE SERIOUS ISSUE WITH THE BRAKING SYSTEM WHEN NEEDING TO COME TO AN IMMEDIATE STOP DUE TO SUDDEN STOPPING OF THE CAR IN FRONT. ABOUT A MONTH AGO, I EXPERIENCED THE "NO BRAKE" ISSUE WHEN SUDDENLY NEEDING TO PRESS HARD ON THE BRAKE FOR A STOPPED CAR IN FRONT OF ME. I HAD PLENTY OF DISTANCE FOR STOPPING BUT BECAUSE OF THE "NO BRAKE" ISSUE HAD TO STEER OFF TO THE SIDE TO MISS THE CAR. SHOCKED AND CONFUSED AT WHAT HAPPENED, THOUGHT MAYBE I DID SOMETHING WRONG BY NOT PUMPING THE BRAKE. THEN TWO DAYS AGO, I WAS SITTING AT A RED LIGHT WHEN IT TURNED GREEN, TRAFFIC STARTED MOVING BUT THEN SUDDENLY STOPPED FOR AN EMERGENCY VEHICLE TO GO THROUGH THE INTERCEPTION. I PRESSED ON THE BRAKE HARD AND JUST KEPT MOVING RIGHT INTO THE REAR OF THE TRUCK IN FRONT. I NOW HAVE ABOUT $1,800 OF DAMAGES FOR THE TRUCK (NO DAMAGE CAUSED TO IT) HAD AN HITCH WHICH PUNCTURED MY BUMPER AND BENT THE AIR CONDENSER. I HAVE DECIDED NOT TO FIX IT FOR IT COULD HAPPEN AGAIN. WHEN I DECIDE WHAT'S MY NEXT SAFE CAR TO PURCHASE, I WILL HAVE IT FIXED AND TRADE IT IN FOR IT AS SOON AS POSSIBLE FOR I'M NOW SCARED TO DRIVE IT. THE DEALERSHIP REPLY TO MY CONCERN IS THE SAME AS WITH EVERYONE ELSE'S COMPLAINT AND REVIEW I HAVE READ, THIS IS HOW THE BRAKE SYSTEM WORKS AND NO ERROR. THEY DO NOT WANT TO TAKE RESPONSIBILITY OF THIS FAULTY BRAKE SYSTEM WHICH CREATES UNSAFE DRIVING CONDITIONS. FORTUNATELY IT WAS A TRUCK IN FRONT OF ME THIS TIME. BUT WHAT IF IT'S A PERSON WALKING ACROSS THE ROAD IN FRONT OF ME NEXT TIME?? *TR

NHTSA ODI 10547701

Sep 24, 2013Brakes

WAS AT A COMPLETE STOP AT A RED LIGHT WITH MY FOOT ON THE BRAKE PEDAL. WHILE AT THE RED LIGHT, THE BRAKE PEDAL WENT COMPLETELY TO THE FLOOR. *JS

NHTSA ODI 10545179

Sep 24, 2013Brakes

WAS EXITING THE HIGHWAY AND WAS BRAKING ON THE OFF RAMP WHEN I LOST BRAKES AND HAD TO DRIVE UP ON THE BANK. UPON RELEASING THE BRAKE PEDAL AND RE-ENGAGING THE BRAKES, I HAD BRAKES AND CAME TO A STOP. *JS

NHTSA ODI 10545180

Sep 6, 2013Brakes

IN JANUARY 2012, I PURCHASED A NEW 2011 PRIUS III BECAUSE I COMMUTE ROUGHLY 90 MILES PER DAY BETWEEN HOME AND SCHOOL. THINKING THIS WAS THE OPTIMAL VEHICLE I DIDN'T THINK TWICE WHEN SIGNING ON THE LINE. THIS WAS MY FIRST NEW VEHICLE, AND TO BE HONEST I HAD HEARD NOTHING BUT GREAT THINGS ABOUT TOYOTA & THOUGHT I WAS GOING CRAZY WHEN I STARTED HAVING ISSUES WITH MY BRAKES. PRIOR TO OWNING THIS VEHICLE I OWN A SUBARU IMPREZA SPORT THAT WE HAD TRADED DUE TO POOR MAINTENANCE FROM THE DEALERSHIP, WHO DIDN'T KNOW HOW TO BALANCE THE AWD SYSTEM & PUT A HOLE IN MY BRAKE LINE. BEING THE MY PRIOR CAR HAD BRAKE ISSUES I DENIED THE FACT THAT MY BRAND NEW CAR COULD HAVE THEM AS WELL. THE ISSUE IS THAT ANYTIME YOU HIT ICE, POT HOLES, GRAVEL ROAD, WET ROADS, BUMPY ROADS ETC, YOU LOSE CONTROL OF THE BRAKES. IT FEELS AS IF THEY SLIP/ACCELERATE AND LEAVE YOU IN A MOMENT OF PANIC BECAUSE IT'S NOT ALWAYS A SITUATION YOU CAN AVOID. MY CAR HAS BEEN TO THE SHOP THREE TIMES OVER THE ISSUE WITH A COMPLAINT ON MY BRAKING SYSTEM, AND APPARENTLY THIS IS A VERY KNOWN PROBLEM FROM TOYOTA. IT TOOK MY DEALERSHIP 3 COMPLAINTS BEFORE THEY CONSULTED THEIR PRIUS TECH, AND BASICALLY PRINTED OFF A PAPER WITH EVERY COMPLAINT I LISTED ABOVE WITH NO SOLUTION. THEY TOLD US TO CALL THE TOYOTA CARE NUMBER, WHICH HAS BEEN A PROBLEM IN ITSELF. WHEN MY FATHER SPOKE TO THE TOYOTA CUSTOMER SERVICE ON WEDNESDAY THEY SAID THEY HAD TO ALLOW THEM THREE DAYS TO ILLICIT A RESPONSE TO THE COMPLAINT. KEEP I'M MIND THAT THE THREE DAYS FALLS ONTO A SATURDAY, AND THEY THEREFORE WON'T OWE US A RESPONSE UNTIL MONDAY, QUITE FRANKLY THEY WON'T HAVE A SOLUTION TO THIS ISSUE, AND THEY WILL CONTINUE TO LET THEIR CONSUMERS DRIVE AROUND WITH BRAKE ISSUES THAT HAVE PUT NOT ONLY ME BUT OTHERS AS WELL INTO NUMEROUS DANGEROUS DRIVING SITUATIONS.

NHTSA ODI 10542220

Aug 2, 2013Electronic Stability Control (esc)Brakes

WHILE DRIVING AT A SLOW SPEED, THE TRACTION CONTROL, BRAKE AND ABS FAILURE LIGHTS CAME ON. WHEN I ATTEMPTED TO STOP THE VEHICLE, THE BRAKE PEDAL WENT TO THE FLOOR WITHOUT ACTUATING THE ABS SYSTEM. I WAS UNABLE TO STOP THE VEHICLE USING THE SERVICE BRAKES. SINCE I WAS TRAVELING AT A LOW SPEED, I WAS ABLE TO SLOW DOWN AND COME TO A FULL STOP USING THE PARKING BRAKE. NOW THE VEHICLE IS PARKED AND UNDRIVEABLE. I CONTACTED MY LOCAL TOYOTA DEALER REQUESTING SERVICE AND WAS TOLD THAT THEY DID NOT HAVE A BRAKE MASTER CYLINDER OR HYDRAULIC BRAKE BOOSTER IN STOCK. I CHECKED A SECOND DEALER AND THEY TOLD ME THAT YOU CAN ONLY GET THE TWO UNITS TOGETHER AND THAT THEY WERE ON NATIONAL BACK ORDER WITH NO ETA. SINCE PURCHASE, I HAVE EXPERIENCED THE ISSUE THAT MANY PEOPLE ARE REPORTING WHERE THE BRAKES RELEASE OVER ROUGH ROAD SURFACES AND THE VEHICLE FEELS AS IF ITS ACCELERATING. IF YOU RELEASE AND REAPPLY THE BRAKES IT WOULD STOP. LIKE OTHERS, I DISMISSED THIS AS A PECULIAR DYNAMIC OF THE VEHICLE, HOWEVER I AM NOW CONVINCED THAT THERE IS A SERIOUS DESIGN FLAW IN THIS BRAKING SYSTEM WHICH REQUIRES A DEEPER INVESTIGATION. I HAVE BEEN IN THE AUTO INDUSTRY FOR OVER 30 YEARS AND I CAN ATTEST THAT IT IS NOT NORMAL TO HAVE A TOTAL LOSS OF YOUR BRAKING SYSTEM LIKE THIS, ESPECIALLY IN A WELL MAINTAINED VEHICLE THAT IS RELATIVELY NEW AND HAVE LOW MILEAGE. THIS VEHICLE IS NOW PARKED AND AVAILABLE FOR YOUR INSPECTION IF NEEDED. *TR

NHTSA ODI 10533189

Jul 29, 2013Engine & coolingVisibility & wipers

THE AIR CONDITIONING SYSTEM IN THE PRIUS IS DEFECTIVE. IT IS PRONE TO GROWING MILDEW AND/OR MOLD IN THE SYSTEM, WHICH RESULTS IN TOXIC AIR BEING PUMPED INTO THE CAR. I HAVE REPORTED THE PROBLEM TO MY LOCAL TOYOTA DEALERSHIPS SEVERAL TIMES, AND THEY HAVE BEEN UNABLE TO FIX THE PROBLEM. THERE IS A LARGE BODY OF INFORMATION ABOUT THE MILDEW PROBLEM ONLINE WHICH SEEMS TO INDICATE THAT THIS IS A COMMON PROBLEM AMONG PRIUS FROM 2010 TO THE PRESENT. SINCE NOTICING THE MILDEW SMELL IN MY CAR, I HAVE HAD SEVERE ALLERGY PROBLEMS. THIS IS A SERIOUS SAFETY CONCERN THAT IS ADVERSELY AFFECTING MY HEALTH, AND GIVEN ITS PREVALENCE AMONG CARS OF THIS MAKE AND MODEL, I BELIEVE TOYOTA SHOULD HAVE TO ADDRESS THIS PROBLEM IMMEDIATELY. THE AIR CONDITIONING SYSTEM FLUSH DOES NOT FIX THE PROBLEM, AND IN FACT MAY HAVE MADE IT WORSE. *TR

NHTSA ODI 10532319

Jul 26, 2013TiresWheelsCrash1 injury

WAS DRIVING A 2011 PRIUS WITH JUST UNDER 25,000 MILES ON OCTOBER 18, 2012 ON A 2 LANE HIGHWAY. A REAR TIRE SIDEWALL BLEW OUT. THERE WAS A ROLLOVER END FOR END DOWN A VERY STEEP AND LONG DITCH. THERE WERE SEVERE BACK INJURIES. *TR

NHTSA ODI 10532003

Jul 10, 2013Visibility & wipers

I WAS DRIVING ON INTERSTATE 20 WITH MY WIFE WHEN THE SUNROOF EXPLODED. THERE ARE TWO PANES OF GLASS AND THE EXTERIOR PANE SENT SHARDS OF GLASS OUT ONTO THE HIGHWAY. THE INTERNAL PANE OF GLASS STAYED IN PLACE BUT SOME SHARDS OF GLASS FELL ON MY WIFE AND MYSELF. THE TOYOTA DEALER SAYS THIS WAS DUE TO A CRACK FROM DEBRIS WHICH HIT THE CAR AND COMPROMISED THE INTEGRITY OF THE SUNROOF. THEY COULD NOT PROVE OR SHOW ANY MARK INDICATING THIS AS A FACT. IT WAS A VERY SCARY SITUATION AND I FEEL OUR SUNROOF WAS MATERIALLY FLAWED AND TOYOTA SHOULD BE RESPONSIBLE FOR THE PROBLEM. *TR

NHTSA ODI 10524176

May 23, 2013Electrical systemElectronic Stability Control (esc)Brakes

VEHICLE LOSES BRAKING FUNCTION WHILE TRAVELING OVER POTHOLES, RECESSED MANHOLE COVERS, AND ALL OTHER TYPES OF ROUGH ROAD SURFACES. BRAKING FUNCTION IS DELAYED AND DOES NOT RETURN TO PREVIOUS POWER/BRAKING STRENGTH AFTER TRAVERSING THE OBSTACLE; THIS RESULTS IN THE NEED TO DEPRESS THE BRAKE PEDAL FURTHER TO RE-ENGAGE ENOUGH BRAKING FUNCTION TO STOP THE VEHICLE SAFELY. SERIOUS CONCERN IS THAT IF THE VEHICLE IS UNDER HARD BRAKING AT THE TIME OF THE EVENT WILL THERE BE ENOUGH TRAVEL LEFT IN THE BRAKE PEDAL TO REENGAGE THE BRAKES ENOUGH TO STOP. I HAVE EXPERIENCED THIS REGULARLY, ONE OR MORE TIMES PER MONTH, SINCE I PURCHASED THE CAR. UP UNTIL NOW MOST OCCURRENCES HAVE BEEN JUST A MINOR ANNOYANCE. I RESEARCHED THE PHENOMENON ON THE WEB AND MANY JUST WRITE IT OFF AS A NUISANCE / MINOR QUIRK OF THE VEHICLE SO I ACCEPTED THAT OPINION AND CONTINUED ON ENJOYING THE CAR. THAT IS UNTIL MAY 21, 2013 WHEN UNDER HARD BRAKING (30-35MPH DRIVING SPEED THEN HEAVY BRAKING TO 0MPH) THE VEHICLE TRAVELED OVER A RECESSED MANHOLE COVER AND IT FELT LIKE IT FULLY LOST ALL OF ITS BRAKING POWER AND NEARLY SENT ME INTO THE BACK OF THE VEHICLE STOPPING HARD AHEAD OF ME. I HAD TO FLOOR THE BRAKES BEFORE I FELT ANY BRAKING POWER RETURN AFTER THE BUMP. THIS ISSUE WILL LEAD TO AN ACCIDENT IF IT HAS NOT ALREADY. PLEASE KEEP AN EYE ON IT. *TR

NHTSA ODI 10513264

May 18, 2013Electronic Stability Control (esc)Brakes

HAPPEN TWICE HIT THE BRAKES FAIRLY HARD ON ROUGH PAVEMENT NOT REAL ROUGH DIDN'T BOUNCE JUST FELT LIKE I WAS ON ICE NOTHING THERE JUST A SECOND OR SO BUT FELT LIKE A LONG TIME IF A CAR WOULD HAVE BEEN IN FRONT OF ME DON'T KNOW IF I COULD HAVE STOPPED IN TIME. *TR

NHTSA ODI 10512632

May 2, 2013Lights

WITHIN 2 YEARS OF PURCHASING NEW 2011 PRIUS VEHICLE, HID HEADLIGHT LAMP FAILED. *TR

NHTSA ODI 10510462

May 2, 2013Lights

WITHIN 2 YEARS OF PURCHASING NEW 2011 PRIUS VEHICLE, BOTH HID HEADLIGHT LAMPS FAILED (ON DIFFERENT OCCASIONS) WITHIN ABOUT 3 MONTHS OF EACH OTHER. NO WARRANTY AVAILABLE, AT CUSTOMER EXPENSE. *TR

NHTSA ODI 10510461

Apr 8, 2013Brakes

I WAS APPLYING MY BRAKES AS I WAS GOING DOWN A SLIGHT INCLINE OVER A BRIDGE THAT IS UNDER CONSTRUCTION SO THE ROAD IS BUMPY. THE CAR ACTED LIKE THE GAS WAS APPLIED INSTEAD OF THE BRAKES. IT LURCHED FORWARD A LITTLE BEFORE THE BRAKES FULLY ENGAGED. *TR

NHTSA ODI 10507516

Mar 31, 2013Brakes

I HAVE EXPERIENCED BRAKE ISSUES WITH MY 2011 PRIUS MODEL SINCE I LEASED THE CAR IN DECEMBER 2011. WHEN I AM TRAVELING AT LOW SPEEDS AND I TRY TO BREAK GOING DOWN HILL AND /OR BREAK OVER A BUMP IN THE ROAD, THE CAR ACCELERATES PRIOR TO FULLY STOPPING. THIS HAS HAPPENED A TOTAL OF 5 TIMES SINCE I LEASED THE VEHICLE. IT ALWAYS SEEMS TO HAPPEN WHILE I TRAVEL AT LOWER SPEEDS AND THE CAR LURCHES FORWARD AS I HIT THE BREAKS. I BELIEVE THIS IS AN ISSUE THAT WAS EXPERIENCED WITH 2010 MODELS OF THE PRIUS AND APPEARS TO BE ANOTHER ACCELERATION ISSUE WITH TOYOTA MODELS IN GENERAL. WHILE THERE HAVE BEEN RECALLS ON THE 2011 PRIUS FOR DEFICIENT AIRBAGS, THIS IS AN EQUALLY CONCERNING FAULT IN THE CAR THAT SHOULD BE REVIEWED. *TR

NHTSA ODI 10505147

Mar 24, 2013Brakes

CAR WAS OFF AND PARKED. WHEN I ENTERED THE VEHICLE TO TURN THE CAR ON, I HELD THE BRAKE AND PRESSED THE POWER BUTTON IN ORDER TO START THE CAR. AND WITH MY FOOT STILL ON THE BRAKE, I SHIFTED THE CAR INTO REVERSE TO PULL OUT OF THE PARKING SPOT. AS SOON AS THE CAR WAS SHIFTED INTO REVERSE, THE CAR MOVED BACKWARDS WITH MY FOOT FULLY PRESSED ON THE BRAKE. THE CAR FELT LIKE THE BRAKES WERE NOT ENGAGED. I LOOKED DOWN TO MAKE SURE I WAS PRESSING ON THE BRAKE, AND THE BRAKE WAS COMPLETELY DEPRESSED. I COULD EVEN FEEL THE HILL ASSIST THRESHOLD BUT THE BRAKES WERE NOT ENGAGING. IN A PANIC I PRESSED THE "P" (PARK) BUTTON TO TRY TO STOP THE VEHICLE. THE VEHICLE ROCKED BACK AND FORTH AS IF THE VEHICLE WAS IN MOTION WHEN THE "P" BUTTON WAS PRESSED. I GOT OUT OF THE VEHICLE TO SEE IF I WAS ON A POTHOLE OR HILL, ANYTHING TO EXPLAIN THE MOVE, BUT NOTHING WAS THERE, COMPLETELY FLAT ROAD. THIS HAS HAPPEN QUITE A FEW TIMES WHEN AT A PARK AND I HAD TO CONTACT CDSP OVER ELECTRONIC ISSUES OVER THIS VEHICLE. I AM NO LONGER GOING TO CONTINUE WITH THIS VEHICLE. *TR

NHTSA ODI 10504303

Mar 13, 2013Speed controlBrakes

FIRST INCIDENT: WAS TRAVELING APPROX. 68 MPH ON 405 FREEWAY IN LOS ANGELES (DOWNHILL INTO THE SAN FERNANDO VALLEY). DRY CONDITIONS. ATTEMPTED TO STOP AS CARS AHEAD OF ME BEGAN TO SLOW/HALT AND CAR LURCHED FORWARD, CARRYING ME TO ALMOST HIT THE CAR AHEAD OF ME, STOPPING ONLY INCHES BEHIND. DEALERSHIP COULD NOT REPLICATE AND DISMISSED MY CONCERNS. MULTIPLE SIMILAR INCIDENTS ALL IN GOOD WEATHER HAVE OCCURRED. MOST RECENTLY ON SURFACE ROAD WITH UNEVEN PAVEMENT, TRAVELING AT LESS THAN 15 MPH. BRAKING FOR STOPPED VEHICLES AHEAD, RESULTED IN CAR LURCHING AHEAD. *TR

NHTSA ODI 10502597

Feb 28, 2013Speed controlBrakes

PERIODICALLY, AFTER GOING OVER A BUMP AT FAIRLY LOW SPEEDS, THE CAR WILL ACCELERATE. IN LIGHT OF THE OTHER UNINTENDED ACCELERATION ISSUE REPORTED UNDER ODI 10499911, I WONDER IF THESE TWO EVENTS ARE RELATED -- POSSIBLY SOMETHING TO DO WITH GOING FROM THE MOTOR TO THE BATTERY? *TR

NHTSA ODI 10500800

Feb 25, 2013Speed controlBrakes

FIRST INCIDENT: WAS TRAVELING APPROX. 15 MPH ON SIDE STREET. ICY CONDITIONS. ATTEMPTED TO STOP AT STOP SIGN AND CAR LURCHED FORWARD, CARRYING ME THROUGH INTERSECTION. DEALERSHIP COULD NOT REPLICATE AND THOUGHT MAT MIGHT NOT HAVE BEEN FULLY SEATED. TOYOTA CASE # [XXX] 2ND AND THIRD INCIDENCES ONE MONTH LATER (BOTH ON 2/23/2013) IN FINE WEATHER CONDITIONS. 25 MPH. ATTEMPTED TO STOP AT STOP SIGN AND CAR LURCHED FORWARD. TOYOTA CASE # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR.... UPDATED 03/08/13 *BF

NHTSA ODI 10499911

Feb 14, 2013AirbagsSeatsBrakesCrash2 injuries

I AM AN EXCELLENT DRIVER. I PURCHASED THIS PRIUS IN THE SUMMER OF 2011. WE (MY WIFE AND YOUNG DAUGHTER) WERE PROCEEDING ON JUANITA DRIVE N.E. IN KIRKLAND, WA. MY WIFE AND I AGREE THAT OUR SPEED WAS APPROXIMATELY 30-33 MPH AND THAT THERE WERE APPROXIMATELY 3+ CAR LENGTHS BETWEEN US AND THE VEHICLE IN FRONT OF US. THE WEATHER WAS DRY AND SUNNY. SUDDENLY, A VEHICLE THREE VEHICLES AHEAD OF US STOPPED TO MAKE A LEFT TURN, AND THE TWO VEHICLES BEHIND IT WERE ABLE TO STOP. I IMMEDIATELY APPLIED MY BRAKES TO THE FLOOR AS SOON AS I OBSERVED THE STOPPED VEHICLE AHEAD. I FELT NO RESPONSE - NO GRIPPING OF THE BRAKES OR GRIPPING OF THE WHEELS TO THE ROAD, NO SQUEALING, NO SKIDDING, NO SENSE OF THE BRAKES SLOWING THE VEHICLE IN THE THREE SECONDS I APPLIED THEM. DUE TO VEHICLES IN THE OPPOSING LANE, A NARROW ROAD AND NO SHOULDER (A DITCH WITH TELEPHONE POLES ON THE RIGHT), I WAS FORCED TO DESIGN THE LEAST HARMFUL IMPACT - MY FRONT RIGHT CORNER TO THE REAR LEFT CORNER OF THE VEHICLE IN FRONT. THE IMPACT TORE OPEN THE RIGHT FRONT OF THE VEHICLE, SHATTERING THE WINDSHIELD NEXT TO MY WIFE AND CAUSING HER LEGS TO FLY UP AND STRIKE THE DASHBOARD, INJURING HER LEGS IN SEVERAL PLACES. HER AIRBAG DID NOT DEPLOY. MY 7-YEAR-OLD WAS IN HER CAR SEAT IN THE BACK SEAT. THE LARGER SPLIT BACK WAS BEHIND HER. THE BACK BECAME UNHINGED AT IMPACT AND FLIPPED FORWARD, FORCING MY DAUGHTER'S UPPER BODY FORWARD. SHE SUSTAINED MINOR FACIAL INJURIES. WHILE IT IS POSSIBLE THAT THE AIRBAG NON-DEPLOYMENT WAS APPROPRIATE (I AM NOT CERTAIN OF THIS), THERE IS NO QUESTION THAT THE BRAKING WAS SOFT, SQUISHY, NON-EXISTENT, AND THE BACK SEAT SHOULD NOT HAVE BECOME UNHINGED. *TR

NHTSA ODI 10498096

Feb 7, 2013TiresWheelsCrash1 injury

ON OCTOBER 18,2012 I WAS DRIVING MY 2011 PRIUS 2 ON A 2 LANE HIGHWAY AT 55 MPH WHEN THE DRIVERS SIDE REAR YOKOHAMA TIRE BLEW OUT ON THE SIDEWALL. I SWERVED IN TO THE LEFT LANE TWICE BEFORE LEAVING THE ROAD, SNAPPING OFF A UTILITY POLE, GOING DOWN A REVINE AND ROLLING OVER END FOR END AND SIDE TO SIDE. I ENDED UP IN THE MIDDLE OF THE BACK SEAT ON MY STOMACH FACING THE REAR OF THE CAR. THE DRIVERS SEAT WAS BROKEN BACK AND MY SEATBELT WAS STILL ON. I WAS IN IN THE HOSPITAL FOR A MONTH FOLLOWING BACK SURGERY. I HAD 3 CRACKED VERTIBRE AND ONE CRACKED RIB AS WELL AS MANY BRUISES. NEEDLESS TO SAY THE CAR WAS TOTALED AND I AM STILL RECOVERING 3.5 MONTHS LATER. *TR

NHTSA ODI 10496716

Jan 17, 2013Lights

SIMULTANEOUS FAILURE OF BOTH LOW BEAM HEADLIGHTS. VEHICLE WAS PARKED AND SHUT DOWN IN A PARKING LOT WITH BOTH HEADLIGHT LOW BEAMS OPERABLE. UPON RETURN TO THE VEHICLE APPROXIMATELY 15 MINUTES LATER, NEITHER LOW BEAM FUNCTIONED, REQUIRING AN EXTENDED NIGHT DRIVE WITH HIGH BEAMS (FULLY FUNCTIONAL). UPON EXAMINATION THE NEXT DAY, BOTH LOW BEAMS BULBS WERE BURNED OUT AND REPLACED. PRIOR TO REPLACEMENT, CONTACT WITH DEALER RESULTED IN NO ASSISTANCE OR INFORMATION (THEY SUGGESTED IT WAS SIMPLY COINCIDENCE.) *TR

NHTSA ODI 10493291

Jan 16, 2013Tires

I WAS DRIVING ON THE 101 N FREEWAY AT ABOUT 55 MPH AND I HEARD A LOUD POPPING NOISE. I HAD NEVER HAD A TIRE BLOW BEFORE SO I DIDN'T EVEN REALIZE WHAT WAS HAPPENING UNTIL I HEARD THE FLAT TIRE. LUCKILY IT WAS MY LEFT REAR TIRE SO I WAS NOT INJURED AND I WAS ABLE TO SAFELY MAKE MY WAY ACROSS THE FREEWAY ONTO THE RIGHT HAND SIDE OF THE FREEWAY WHERE I CALLED AAA TO COME AND CHANGE IT TO MY SPARE. I CALLED TOYOTA, THEY SAID THEY HAD NOTHING TO DO WITH THE TIRES AND COULD NOT HELP ME AND I WOULD HAVE TO MAKE A COMPLAINT TO YOKOHAMA, THE TIRE COMPANY. I CALLED THE TIRE COMPANY, THEY TOLD ME TO HAVE IT INSPECTED AND IT WAS FOUND THAT IT WAS A ROAD CONDITION THAT LED TO THE TIRE DAMAGE AND THEREFORE IT WAS NOT UNDER WARRANTY. THE EXACT SAME INCIDENT OCCURRED AGAIN ON 01/15/2013, THIS TIME I WAS GOING 65 MPH ON THE 101 S FREEWAY. MY REAR RIGHT TIRE BLEW OUT AND I HAD TO GET ACROSS TRAFFIC WHERE I GOT OFF THE FREEWAY AND WAS ABLE TO CALL FOR HELP. MY CONCERN IS NOT WHETHER THE TIRE COMPANY WILL BE ABLE TO FOOT THE COST, BUT THE FACT THAT MY TIRES WILL BLOW OUT WHEN I'M DRIVING UNDER OR ABOUT THE SPEED LIMIT FOR A ROAD CONDITION THAT EVERYONE ELSE MANAGES TO DRIVE ON WITH NO PROBLEMS. I REPORTED BOTH INCIDENTS WITH TOYOTA AND YOKOHAMA. *TR

NHTSA ODI 10493198

Jan 14, 2013Brakes

WHEN I BRAKE AT THE END OF MY ROAD WHICH HAS SMALL HOLES OR BUMPS, THE CAR SHOOTS FORWARD VERY FAST BEFORE IT STOPS. THIS HAS HAPPENED NUMEROUS TIME. I THOUGHT AT FIRST I IMAGINED IT, OR MY FOOT SLIPPED, BUT SINCE IT HAS HAPPENED NUMEROUS TIMES I KNEW SOMETHING WASN'T RIGHT. SO I GOT ON WEB AND STARTED GOGGLE IT. AND SURE ENOUGH ITS HAPPENED TO OTHER DRIVERS. *TR

NHTSA ODI 10492965

← NewerOlder →

Working with the data? Download all 516 complaints as CSV · fetched from NHTSA July 22, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Toyota Prius V verdict →