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What 10 owners told NHTSA about the 2011 Mercedes-benz Sprinter 3500 Cargo Van

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (10)Airbags (4)Electrical system (2)Seat belts (2)Body & structure (1)Brakes (1)Electronic Stability Control (esc) (1)Engine (1)Engine & cooling (1)Equipment (1)Speed control (1)

1 of 10 complaints match · Body & structure · clear filters

Jul 19, 2014Electrical systemBody & structureSpeed control

I WAS DRIVING ON THE HIGHWAY AND, I SUDDENLY LOST POWER. I PRESSED DOWN ON THE ACCELERATION PEDAL FULLY AND YET, THERE WAS NO POWER. A VERY DANGEROUS SITUATION. I BOUGHT THIS VEHICLE BRAND NEW FROM A DEALER AND SPENT A LOT OF MONEY. I DON'T WANT TO SPEND EVEN MORE JUST TO FIX UNNECESSARY PROBLEMS. *TR

NHTSA ODI 10614738

Working with the data? Download all 10 complaints as CSV · fetched from NHTSA July 14, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Mercedes-benz Sprinter 3500 Cargo Van verdict →