Home · 2011 Mercedes-benz Sprinter 2500 12 Passenger Van · Complaints

What 16 owners told NHTSA about the 2011 Mercedes-benz Sprinter 2500 12 Passenger Van

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (16)Airbags (4)Body & structure (3)Electrical system (3)Engine (3)Brakes (1)Electronic Stability Control (esc) (1)Engine & cooling (1)Fuel system (1)Speed control (1)Transmission & drivetrain (1)

1 of 16 complaints match · Transmission & drivetrain · clear filters

Feb 27, 2015Transmission & drivetrainFuel system

WE MOVED TO HIGH ALTITUDE (6750 FT ELEVATION). FROM A STOP IT TAKES OVER THREE SECONDS FOR THE VEHICLE TO HAVE PROPER POWER TO ACCELERATE. IT WILL START TO ROLL, BUT NO REAL POWER. I HAVE TAKEN IT TO THE MERCEDES BENZ (WALTER'S MERCEDES OF RIVERSIDE, CA) DEALER THREE TIMES. THEY REFUSE TO TEST IT AT ALTITUDE AND SAY THEY CAN'T DUPLICATE THE PROBLEM AT SEA LEVEL (OF COURSE NOT). IT IS A SAFETY ISSUE. I CAN'T PULL OUT ONTO THE HIGHWAY BY MYSELF WITHOUT FEAR OF BEING HIT BECAUSE I AM UNABLE TO PROPERLY ACCELERATE. *TR

NHTSA ODI 10691195

Working with the data? Download all 16 complaints as CSV · fetched from NHTSA July 14, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Mercedes-benz Sprinter 2500 12 Passenger Van verdict →