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What 295 owners told NHTSA about the 2011 Mercedes-benz E-class

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (295)Crash / fire / injury (18)Airbags (140)Suspension (37)Fuel system (36)Body & structure (16)Brakes (16)Engine (15)Steering (12)Transmission & drivetrain (10)Electrical system (7)Seats (7)

2 of 295 complaints match · Engine · crash/fire/injury only · clear filters

Nov 15, 2022Electrical systemEngineFire

The issue with the vehicle's electrical causing power to the starter to stay on even after the vehicle is in the park and turned off, the starter's Solenoid and other electrical parts burn, its a serious fire hazard and needs to be addressed immediately.

NHTSA ODI 11493623

Jul 14, 2014EngineFire

TL* THE CONTACT OWNED A 2011 MERCEDES BENZ E350. WHILE APPROACHING A STOP SIGN, THE CONTACT DETECTED A STRONG BURNING SMELL INSIDE THE VEHICLE. THE CONTACT AND THE FOUR PASSENGERS EXITED THE VEHICLE AND NOTICED THAT THE UNDERCARRIAGE WAS ON FIRE. THE FIRE ORIGINATED FROM UNDER THE HOOD AND CONTINUED TO THE UNDERCARRIAGE AND DRIVER SIDE DOOR. THE VEHICLE BECAME COMPLETELY ENGULFED IN FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. A POLICE REPORT WAS FILED AS WELL AS AN INCIDENT REPORT BY THE FIRE DEPARTMENT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.

NHTSA ODI 10610482

Working with the data? Download all 295 complaints as CSV · fetched from NHTSA July 14, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Mercedes-benz E-class verdict →