Home · 2011 Mercedes-benz E-class · Complaints

What 295 owners told NHTSA about the 2011 Mercedes-benz E-class

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (295)Crash / fire / injury (18)Airbags (140)Suspension (37)Fuel system (36)Body & structure (16)Brakes (16)Engine (15)Steering (12)Transmission & drivetrain (10)Electrical system (7)Seats (7)

3 of 295 complaints match · Body & structure · crash/fire/injury only · clear filters

Jul 9, 2021Body & structureCrash

hit and run

NHTSA ODI 11424155

Jan 26, 2020AirbagsBody & structureBrakesCrash1 injury

I WAS DRIVING HOME FROM WORK AT APPROXIMATELY 1:30 PM ON A CLEAR, SUNNY DAY, ABOUT A MINUTE AWAY FROM MY HOME. THE ROAD CONDITIONS WERE GOOD, AND THERE WAS NO TRAFFIC. I STOPPED AT THE CORNER TO MAKE A LEFT TURN. AS I PROCEEDED TO TURN, THE CAR SUDDENLY ACCELERATED. I IMMEDIATELY APPLIED THE BRAKES, BUT THEY DID NOT ENGAGE. I HAD NO CONTROL OF THE CAR. IT JUMPED THE CURB ( CAUGHT ON PROPERTY OWNER'S CAMERA, GOING AIR BORN) , AS I CONTINUED TO BRAKE AS HARD AS I COULD WITH THE CAR INCREASINGLY ACCELERATING.I CRASHED THROUGH A FENCE AND HIT A POLE WHICH STOPPED THE CAR DEPLOYING BOTH DRIVER SIDE AIRBAGS. THERE WAS SEVERE DAMAGE TO THE FRONT RIGHT SIDE OF THE CAR, AND IT WAS TOTALED. I WAS TAKEN TO THE HOSPITAL VIA AMBULANCE.MY INJURY WAS DIAGNOSED AS ACUTE L1 COMPRESSION FRACTURE ALONG THE SUPERIOR ENDPLATE WITH MILD ANTERIOR WEDGING. I WAS REFERRED TO AN ORTHOPEDIC SPECIALIST AND HAVE NOT RETURNED TO WORK DUE TO PAIN AND ELEVATED BLOOD PRESSURE. TO MAKE MATTERS WORSE, TWO DAYS LATER I WAS ISSUED A WARNING FOR FAILURE TO CONTROL SPEED!@&!

NHTSA ODI 11301964

Aug 7, 2017Body & structureCrash1 injury

I WAS PARKING IN FRONT OF THE DOCTOR'S OFFICE WHEN THE CAR SUDDENLY ACCELERATED VERY FAST, JUMPED THE CURB AND RAN INTO THE WALL OF ONE OF THE EXAMINING ROOMS, INJURING A PATIENT.NO ONE IN THE CAR WAS INJURED BUT THE CAR WAS TOTALED. AIR BGS DID NOT DEPLOY. THIS IS THE SECOND INCIDENT OF SUDDEN ACCELERATION PROBLEMS BUT I MANAGED TO STOP THE CAR BEFORE HITTING ANOTHER CAR ON OUR CHURCH PARKING LOT.

NHTSA ODI 11013421

Working with the data? Download all 295 complaints as CSV · fetched from NHTSA July 14, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Mercedes-benz E-class verdict →