What 295 owners told NHTSA about the 2011 Mercedes-benz E-class Wagon

TAKATA RECALL, MY LOCAL MERCEDES DEALER HAS NOT RECEIVED THE REPLACEMENT AIRBAGS AND DOESN'T KNOW WHEN THEY WILL GET THE REPLACEMENT.

NHTSA ODI 11043751

WE HAVE AN AIR BAG RECALL ON THIS VEHICLE DATING BACK TO FEBRUARY OF 2016. WE WANT IT TO BE REPLACED, SINCE WE HAVE BEEN TOLD THAT IT IS DANGEROUS AS IS.

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THE AIRBAG HAS NOT BEEN REPLACED

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I HAVE CONTACTED MERCEDES REPEATEDLY FOR 18 MONTHS ABOUT RECALL OF PASSENGER SIDE AIRBAG. I KEEP BEING TOLD THAT THEY DO NOT HAVE THE PARTS TO FIX IT. I AM ISSUING THIS COMPLAINT BECAUSE I KNOW OF OTHERS (HONDA) THAT SEEM TO BE ABLE TO GET THE PARTS AND DO THE REPAIRS. I AM CONCERNED ABOUT PASSENGER SAFETY AND MY WIFE WILL NOT RIDE IN THE CAR BECAUSE OF THIS. WHAT CAN I DO OR CAN YOU HELP ME GET THE NECESSARY REPAIR?

NHTSA ODI 11043250

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF WEST CHESTER, 1260 WILMINGTON PIKE, WEST CHESTER, PA 19382, (484) 313-1100) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11042586

TAKATA RECALL DRIVER SIDE AIR BAG RECALL SENT IN FEB. 2016 AND RECALL ON PASSENGER SIDE AIR BAGS ON MAR 2016 HOWEVER WE HAVE YET TO GET ISSUE RESOLVED. CONTACTED DEALERSHIP MANY TIMES WITHOUT ANY USEFUL INFORMATION ON THE REPLACEMENT OF THE AIR BAGS.

NHTSA ODI 11041961

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550A. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (KEELER MOTOR COMPANY, ALBANY, NY, 888-600-3013) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11041980

CALLED FORT WASHINGTON MERCEDES TO SCHEDULE AN APPOINTMENT TO REPLACE THE AIRBAGS. THE REP OVER THE PHONE TOLD ME THE PARTS ARE NOT AVAILABLE IN THE NORTH AMERICA AND IT HAS BEEN OVER 18 MONTHS NOW, YOU HAVE RECIEVED THE MAIL AS THEY CHANGED OWNERSHIPS OF THE AIRBAG COMPANY.

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TAKATA RECALL NO REPLACEMENT AVAILABLE AT MERCEDES BENZ OF GILBERT AZ

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"TAKATA RECALL"- STILL NO REMEDY TO THE RECALL AND COMPANY HAS NOW FILED BANKRUPTCY.

NHTSA ODI 11040728

TAKATA RECALL: THE FRONT DRIVER'S AIRBAG IN MY CAR IS UNDER RECALL FROM A NOTICE I RECEIVED FROM MERCEDES-BENZ ON 2/11/2016. I HAVE STILL NOT RECEIVED A FIX FROM MB ON MY AIRBAG AS OF 10/27/2017. I AM CONCERNED I COULD BE HURT OR KILLED IF MY AIRBAG GOES OFF.

NHTSA ODI 11040311

TAKATA RECALL. CALLED DEALER YEAR AGO FEB 2016 AND WAS TOLD THEY WOULD BE IN TOUCH TO SCHEDULE REPAIR. CALLED TODAY TO FOLLOW UP 10/27/2017 , DEALER REPS REDIRECT MY CALL TO THE IL DEPT OF INSURANCE. WHEN I CALL THE DEALER BACK. 1. DEALER IS NOT RESPONSIBLE, CALL MERCEDES. 2. CALLED MERCEDES, READ FAQS 3. READ FAQS CALLED DEALER. 4. WE DON'T HAVE PARTS. 5. WE DON'T KNOW ANYTHING ABOUT PARTS. 6. WE WILL CALL YOU JUST AS SOON AS WE HAVE THE PARTS BUT WE DON'T KNOW ANYTHING ABOUT THE PARTS. 7. CALL TAKATA. CALLED TAKATA. NADA. 8 CALLED DEALER, DON'T CALL US, WE WILL CALL YOU. WHEN? WE HAVE NO IDEA. THERE IS A BANKRUPTCY. BUT THE NOTICE SAYS THERE IS NO CONNECTION. CALL MERCEDES. NOTHING IS BEING DONE, ALTHOUGH THE NOTICE FROM TAKATA, SPECIFICALLY STATES THAT INSPITE OF THE RESTRUCTURING THE DEALER IS RESPONSIBLE TO SCHEDULE REPAIRS. MEANWHILE THE DEALER HAS TURNED INTO A BANKRUPTCY SPECIALIST AND IS HIDING BEHIND AND DELIBERATELY PROPAGATING MISCONCEPTIONS THAT SINCE THIS RESTRUCTURING IS HAPPENING THEY HAVE NO FURTHER OBLIGATION. I.E. WE DON'T KNOW, WE CAN'T SCHEDULE, IT WILL PROBABLY BE ALRIGHT, CALL A 800 NUMBER SOMEPLACE ELSE. HERE IS AN 800 NUMBER 800 222 0100 AT MERCEDES AND WHEN YOU CALL THAT NUMBER IT IS THE SAME STORY. THE PROBLEM IS SYSTEMIC, CORPORATE, DELIBERATE, COLLUSIVE AND DONE WITH THE INTENT TO AVOID ADDRESSING THE PROBLEM.

NHTSA ODI 11040450

TAKATA RECALL I CONTACTED MERCEDES BENZ OF NAPLES (FLORIDA) (239) 227-2622, AFTER RECEIVING A "LEGAL NOTICE FOR OWNERS OF VEHICLES WITH TAKATA AIRBAG INFLATORS" AND THEY SAID "THERE IS NOTHING WE CAN DO" BECAUSE THEY DO NOT HAVE THE PARTS. HOW DO I GET THE PARTS REPLACED IN A TIMELY MANOR?

NHTSA ODI 11039946

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT RECEIVED A RECALL NOTICE OVER A YEAR AGO. THE DEALER (NEW COUNTRY MOTOR CARS, INC, 1 WESTON ST, HARTFORD, CT 06120 (860) 278-2000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT SHE RECENTLY RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11039979

TAKATA RECALL: DEALERSHIP HAS BEEN UNABLE TO REPLACE THE TAKATA AIRBAGS ON MY CAR. NOW TAKATA IS IN BANKRUPTCY, I NEED THE REPLACEMENT OF THE RECALLED AIRBAGS WITH SAFE AIRBAGS IMMEDIATELY.

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TAKATA AIRBAG RECALL

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TAKATA RECALL, IT HAS BEEN AN EXTREMELY LONG TIME TO GET MY AIRBAG REPLACED AND I AM AFRAID OF DRIVING MY CAR BECAUSE OF THE POSSIBILITY OF HAVING THE AIRBAG INFLATE AND HAVE METAL FRAGMENTS DEPLOYED AT MY (DRIVER) OR MY PASSENGERS FACES.

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TAKATA RECALL

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TAKATA RECALL ISSUED FOR BOTH DRIVER AND PASSENGER AIRBAG IN FEB AND MAY 2016 RESPECTIVELY. HAVE RECEIVED MANY NOTIFICATIONS ABOUT THE RECALL BUT LOCAL DEALER MERCEDES BENZ OF DELRAY ALWAYS STATES THAT PARTS ARE NOT YET AVAILABLE. GIVEN THAT IT'S WELL OVER A YEAR SINCE THE INITIAL RECALL NOTICE WAS RECEIVED IT'S QUITE DISTURBING THAT REPLACEMENT PARTS ARE STILL NOT AVAILABLE. BECAUSE OF THE UNSAFE NATURE OF THESE AIRBAGS THIS CAR SITS UNUSED IN MY GARAGE, GETS VERY LITTLE USE AND STILL HAVE TO PAY AUTO INSURANCE FOR A CAR I'M NOT COMFORTABLE DRIVING.

NHTSA ODI 11034591

2011 MERCEDES E350. CONSUMER WRITES IN REGARDS TO DRIVER AND PASSENGER SIDE AIRBAG INFLATOR SAFETY RECALLS. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT TIME COMPLETING THE RECALL REPAIR. UPDATED 10/04/2017*JS

NHTSA ODI 11031269

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SANTA BARBARA AUTO GROUP DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11012506

TL* TAKATA RECALL. THE CONTACT'S FATHER OWNS A 2011 MERCEDES BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF PORTSMOUTH AT 309 PORTSMOUTH AVE, GREENLAND, NH 03840, PHONE NUMBER: (603) 431-8585 WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11005942

"TAKATA RECALL" I'VE RECEIVED 2 RECALLS CONCERNING DRIVER SIDE AIRBAG, BUT NO SOLUTION CONCERNING REPAIRS TO MY VEHICLE IN A TIMELY MANNER. I SPENT $66000.00 ON THIS CAR AND IT'S NOT SAFE TO DRIVE AND MY WIFE COMPLETELY FEARS DRIVING THIS CAR.

NHTSA ODI 11004133

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE DEALER WAS CONTACTED AT 309-740-7951 AND CONFIRMED THAT THE VEHICLE WAS NOT ABLE TO BE SERVICED UNTIL THE FALL OF 2017. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT DID NOT SPEAK TO A DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH RECALLS.

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