Home · 2011 Mercedes-benz C-class Phev · Complaints

What 516 owners told NHTSA about the 2011 Mercedes-benz C-class Phev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (516)Crash / fire / injury (25)Airbags (269)Suspension (62)Fuel system (51)Body & structure (50)Electrical system (46)Steering (35)Lights (21)Brakes (13)Engine (11)Transmission & drivetrain (10)

Newest first · 516 complaints · page 11 of 21

Feb 6, 2019Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C350E. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). DEMAROIS BUICK GMC MERCEDES-BENZ (3115 W BROADWAY ST, MISSOULA, MT 58908, 406-721-4000) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11174839

Feb 5, 2019Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF LANCASTER (5100 MAIN ST, EAST PETERSBURG, PA 17520, (717) 569-2100) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT*JB

NHTSA ODI 11174517

Feb 5, 2019Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEW COUNTRY MOTOR CARS, INC (1 WESTON ST, HARTFORD, CT 06120, (860) 278-2000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11174543

Feb 4, 2019Airbags

THE TAKATA AIRBAG RECALL IS APPROXIMATELY 4 YEARS OLD NOW AND MERCEDES HAS REFUSED TO DO ANYTHING ABOUT IT. AND I LIVE IN A HIGH RISK AREA OF SOUTH FLORIDA. I GET A LETTER PER YEAR FORM MERCEDES STATING THEY ARE LOOKING INTO IT. I HAVE CALLED THE LOCAL DEALER MANY TIMES. EACH TIME I CONTACT MERCEDES THEY REPLY THEY ARE LOOKING INTO IT AND HAVE NO INFORMATION. FRIENDS WITH FORDS CHEVYS AND ALMOST ANY OTHER CAR BRANDS GOT LOANER CARS AND THEN THEIR VEHICLE REPAIRED. MERCEDES IS IGNORING THE ISSUE, SHOULD BE FINED VERY HEAVILY, AND MADE TO FIX THEIR CARS IMMEDIATELY. PLEASE LET ME KNOW HOW AND WHAT I CAN DO INCLUDING IF I CAN SUE

NHTSA ODI 11173924

Jan 30, 2019Airbags

TAKATA RECALL. SEVERAL YEARS AGO I WAS INFORMED THAT MY MB VEHICLE WAS INCLUDED IN THE CARS IMPACTED WITH FAULTY TAKATA AIRBAGS FOR BOTH DRIVER AND PASSENGER. I JUST CALLED MBUSA AND WAS TOLD THEY DO NOT HAVE ANY UPDATED INFORMATION AS TO WHEN SAFE AIRBAGS WILL BE INSTALLED IN MY CAR. THIS IS UNACCEPTABLE NOW THAT I HAVE TO DRIVE IN FEAR FOR THE LAST COUPLE OF YEARS...AND NO ONE KNOWS FOR HOW MUCH LONGER. I WANT A MB LOANER CAR, FREE OF CHARGE TO ME...TO DRIVE UNTIL THE TIME THAT MY AIRBAG RECALL IS CORRECTED. AND I WOULD LIKE THAT CORRECTION TO OCCUR QUICKLY.

NHTSA ODI 11173115

Jan 25, 2019Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER (MERCEDES-BENZ OF CALABASAS, 24181 CALABASAS RD, CALABASAS, CA), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11172111

Jan 23, 2019Airbags

TAKATA INFLATOR : THE MANUFACTURER HAS NEVER REMEDIED THE TAKATA INFLATOR RECALL DEFECT SINCE FEB 2016 WHEN THE RECALL WAS ANNOUNCED.

NHTSA ODI 11171648

Jan 15, 2019Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016 AND NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED IN MARCH OF 2016. AFTER CONTACTING THE DEALER (MERCEDES-BENZ OF ESCONDIO, 1101 W. 9TH AVE, ESCONDIDO, CA), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11170202

Jan 15, 2019Electrical systemAirbagsEngine

1. TAKATA RECALL: THIS RECALL OF A DANGEROUS SITUATION HAS BEEN GOING ON FOR ABOUT TWO YEARS NOW IS UNACCEPTABLE AND HAZARDOUS TO EM AND MY FAMILY. 2. LAW SUIT: GREG SUDDRETH AND PAUL DENTON V. MERCEDES-BENZ USA, LLC. ON 10/30/17, I HAD TO PAY 3445.13 FOR A REPAIR MY BALANCE SHAFTS GEARS, WHICH WE'RE DEEMED DEFECTIVE IN ALL M272 ENGINES WHICH IS IN MY C300. HOWEVER, IN THE ABOVE MENTIONED LAW SUIT, THIS PROBLEM WAS SUPPOSED TO HAVE BEEN CORRECTED. WHEN I BROUGHT THIS TO THE ATTENTION TO THE MERCEDES-BENZ OF MODESTO TECHNICIANS, THEY SAID I MISSED THE CUT-OFF DATE BY ONE YEAR. THEY ACKNOWLEDGED I HAD THE SAME PROBLEM AND CHECKED TO SEE IF I QUALIFIED FOR A FREE REPAIR, BUT LATER CLAIMED, THE ISSUE WITH THE DEFECTIVE BALANCE SHAFTS GEARS HAD BEEN ADDRESSED. HOW CAN THAT BE WHEN I INCURRED THE SAME PROBLEM. THE REPAIR SHOULD HAVE BEEN REPAIRED UNDER WARRANTY. I EVENTUALLY HAD TO HAVE THE CAR REPAIRED AT MERCEDES OF PLEASANTON BECAUSE MODESTO DIDN'T HAVE ANY OPEN APPOINTMENTS. THANK YOU FOR YOUR ATTENTION IN THIS MATTER. 3. FAULTY ELECTRONIC STEARING LOCK: ENGINE WON'T TURN ON AND STEEARING WHEEL IS LOCKED. SEVERAL PEOPLE HAVE HAD THIS SAME PROBLEM. MERCEDES CLAIM NOT A SAFETY ISSUE, BUT WHEN YOUR DAUGHTER GETS STUCK AT MIDNIGHT AT AN AMUSEMENT PARK ON HIGH SCHOOL SENIOR NIGHT...THAT'S A SAFETY ISSUE. THANK YOU FOR YOUR ATTENTION IN THIS MATTER.

NHTSA ODI 11170265

Jan 9, 2019Airbags

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SAN FRANCISCO (500 8TH ST, SAN FRANCISCO, CA 94103, (415) 673-2000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11166039

Jan 9, 2019Airbags

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KEYES EUROPEAN MERCEDES-BENZ (5400 VAN NUYS BLVD, SHERMAN OAKS, CA 91401, (818) 461-3900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11166084

Jan 7, 2019Airbags

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RBM OF ATLANTA AT (678) 637-2333 (LOCATED AT 345 MCFARLAND PARKWAY, ALPHARETTA, GA 30004) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11164853

Jan 7, 2019Airbags

TAKATA RECALL - I GOT A MESSAGE ON MY CAR DASH LAST NIGHT WHILE DRIVING THAT THE RIGHT SRS AIRBAG HAS MALFUNCTIONED AND SERVICE IS REQUIRED. I CALLED A LOCAL DEALERSHIP TODAY TO LEARN PARTS FOR MY MAKE AND MODEL CAR ARE STILL NOT AVAILABLE FOR REPLACEMENT. I AM CONCERNED ABOUT THE SAFETY OF DRIVING THE CAR KNOWING THERE IS AN ISSUE WITH THE AIRBAG.

NHTSA ODI 11165010

Dec 29, 2018Airbags

"TAKATA RECALL" SEVERAL YEARS AGO I STARTED RECEIVING NOTICES ABOUT THE TAKATA AIRBAG RECALL. I HAVE YET TO RECEIVE A DATE IN WHICH THE FAULTY AIRBAG CAN BE REPLACED. PLEASE ARRANGE TO GET THE REPLACEMENT PARTS TO MY LOCAL DEALERSHIP WITHIN THE NEXT 30 DAYS. THERE ARE 2 DEALERSHIPS IN MY AREA. THEY ARE: MERCEDES BENZ OF MEMPHIS AND MERCEDES BENZ OF COLLIERVILLE. I LOOK FORWARD TO GETTING THIS REPLACEMENT AIRBAGS ASAP. THANK YOU.

NHTSA ODI 11163952

Dec 22, 2018

TAKATA RECALL. I HAVE CONTACTED MERCEDES BENZ OF NAPLES AND WAS TOLD THAT THEY DID NOT HAVE THE PARTS AND DID NOT KNOW WHEN THEY WOULD GET THEM IN.

NHTSA ODI 11163097

Dec 21, 2018Fuel system

FUEL LEEK UNDER SEAT PASSENGER SIDE AS WELL STRONG SMELL COMING FROM EVERYWHERE WHEN THE GAS THANK IS FILLED AT THE GAS STATION.I CALLED THE MBUSA FOR HELP WITH THIS PROBLEM AND THEY REFOCUSED TO HELP .THIS IS BEEN UNGOING PROBLEM WITH THE MERCEDES AS I HAD SAME PROBLEM WITH MY 2007 S550 AS WELL MY 2007 E350 .THIS TIME I'M EXTREMELY SCARED ,IF THIS PROBLEM THAT I HAVE WITH MY CAR IT'S GOING TO CAUSE THE HEALTH DAMAGE TO ME AND MY FAMILY , AND EVERY TIME I OPEN MY GARAGE DOOR IN THE MORNING I'M AFRAID THE ELECTRICAL LIGHT OR MOTOR WOULD SPARK AND IGNITE THE FUMES AND CAUSE THE MAJOR EXPLOSION IN MY HOUSE/ GARAGE.PLEASE I NEED HELP FIXING MY CAR AND THOUSANDS OTHER AMERICANS WITH THE SAME PROBLEM.THANK YOU

NHTSA ODI 11162877

Dec 13, 2018Airbags

TAKATA RECALL - IT HAS BEEN OVER 2 YEARS SINCE I RECEIVED THE AIR BAG RECALL NOTICE, AND THE DEALER STILL DOES NOT HAVE THE PARTS TO REPLACE MY DEFECTIVE AIR BAG. WHY SHOULD I NOT BE CONCERNED ABOUT MY SAFETY?

NHTSA ODI 11161175

Dec 7, 2018Airbags

TAKATA RECALL I PURCHASED THE VEHICLE IN FEBRUARY 2018. IT HAS BEEN A YEAR SINCE PURCHASE. THE DEALERS TOLD ME THEY WOULD LET ME KNOW AS SOON AS AN AIRBAG REPLACEMENT COMES. NO ONE HAS CONTACTED ME YET AND I AM DRIVING A CAR FOR 1 YEAR WITH A FAULTY AIRBAG. I TRIED CALLING THEM IN THE MIDDLE OF THE YEAR AND SOME FOLKS IN TEXAS RECEIVED THEIR AIRBAG REPLACEMENT I HAVE NOT. I AM AFRAID TO DRIVE IT.

NHTSA ODI 11156817

Dec 7, 2018Fuel system

TAKATA RECALL HAD VEHICLE CHECKED AFTER CONSISTENT SMELL OF FUEL UPON FILLING UP THE CAR. MECHANIC DISCOVERED THE FUEL FILLER NECK TO BE FAULTY BECAUSE OF PLASTIC CONNECTOR FUEL TANK.

NHTSA ODI 11156827

Dec 6, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE DEALER (FLETCHER JONES MOTORCARS, 3300 JAMBOREE RD, NEWPORT BEACH, CA 96220) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE. *TT *TR

NHTSA ODI 11156552

Nov 25, 2018Fuel system

STRONG FUEL ODOR EVERY TIME FILLED UP THE GAS TANK (FULL TANK)

NHTSA ODI 11153619

Nov 19, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER WAS NOT CONTACTED TO CONFIRM IF THE PARTS WERE AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND STATED THAT THE PARTS WERE NOT AVAILABLE AND DID NOT KNOW WHEN THEY WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11152531

Nov 9, 2018Fuel system

WHEN FUEL TANK IS ABOUT 75%-100% FULL, THE CAR WILL SMELL HEAVILY OF GASOLINE INSIDE AND AROUND THE REAR OF THE VEHICLE. UPON INSPECTION, FUEL PUMP COVER/CAP SEEMS TO BE CRACKED AND LEAKING FUEL. ENGINE CODE P0456.

NHTSA ODI 11150330

Nov 5, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE PART WAS NOT AVAILABLE AND COULD NOT CONFIRM WHEN IT WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11149501

Oct 31, 2018Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES BENZ C300. THE CONTACT STATED THAT THE REMEDY AND PART HAD NOT BEEN MADE AVAILABLE WITHIN A REASONABLE TIME FRAME FOR THE RECALL REPAIR CONCERNING NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). MERCEDES-BENZ OF SCOTTSDALE (480-409-0409, 4725 N SCOTTSDALE RD, SCOTTSDALE, AZ 85251) WAS UNCERTAIN AS TO WHEN THE VEHICLE MAY BE SCHEDULED FOR AN APPOINTMENT PERTAINING TO THE MANUFACTURER SENDING THE REMEDY AND PART FOR LONGER THAN 2 YEARS TO THE DEALERSHIP. THE CONTACT HAD NOT EXPERIENCED A FAILURE YET BUT WAS UNCERTAIN IF A FAILURE MAY PROGRESS WHILE WAITING FOR THE REMEDY AND PART. THE MANUFACTURER WAS CONTACTED TO ADDRESS PARTS AVAILABILITY. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11144548

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Working with the data? Download all 516 complaints as CSV · fetched from NHTSA July 21, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Mercedes-benz C-class Phev verdict →