What 516 owners told NHTSA about the 2011 Mercedes-benz C-class Hybrid

TAKATA RECALL

NHTSA ODI 11065887

RIGHT REAR TRAILING ARM MOUNT BECAME DETACHED FROM SUB FRAME. SHEET METAL ON REAR SUSPENSION SUB FRAME RIPPED / TORE SO THAT REAR TRAILING ARM IS ONLY ATTACHED TO LOWER PART OF MOUNT, AND NOT ATTACHED TO VEHICLE. NO ACCIDENT, BUT VEHICLE IS EXTREMELY UNSTABLE TO DRIVE WHEN HEAVY BRAKING COULD OCCUR! VEHICLE VEERS SUDDENLY TO THE RIGHT! CONCERN BESIDES INSTABILITY IS THAT LOOSE TRAILING LINK COULD PUNCTURE FUEL TANK LESS THAN AN INCH AWAY. FIRST NOTICED WHILE DRIVING ON I-4 WHEN A VEHICLE CHANGED INTO MY LANE ABRUPTLY, AND I HAD TO FORCEFULLY APPLY BRAKES.

NHTSA ODI 11064613

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (WALTERS AUTOMOTIVE, 3213 ADAMS ST, RIVERSIDE, CA 92504) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11064662

TAKATA RECALL - STILL NO PARTS AVAILABLE!! BEEN WAITING 2 YEARS NOW AND NO ANSWER IN SIGHT. I HAVE 2 SMALL CHILDREN WITH SPECIAL NEEDS- THIS NEEDS TO GET FIXED ASAP!

NHTSA ODI 11063929

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. MERCEDES-BENZ OF TAMPA (440 N DALE MABRY HWY, TAMPA, FL) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11063748

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C63. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF NORTHLAKE, 10725 NORTHLAKE AUTO PLAZA BLVD, CHARLOTTE, NC 28269, 1 (704) 321-4833) WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11062269

THE CAR WILL NOT START, NO POWER, NO LIGHTS, NO RADIO, NO RESPONSE AFTER INSERTING THE KEY. I TRIED BOTH KEYS AND SAME ISSUE EXISTS WITH BOTH KEYS. THE ELECTRICAL IGNITION SWITCH NEEDS TO BE REPLACED.

NHTSA ODI 11061316

TAKATA RECALL. MY AIRBAGS HAVE STILL YET TO BE REPLACED DESPITE A RECALL TAKING PLACE MULTIPLE YEARS AGO.

NHTSA ODI 11060887

TAKATA RECALL - WHY HAS THE NHTSA GRANTED AN EXTENSION TO PRIORITY GROUP 4 VEHICLES? MBUSA HAS MADE VERY LITTLE EFFORT TO ADDRESS THE AIRBAG RECALL AND HAVING THE NHTSA ALLOW THEM TO CONTINUE TO DRAG THEIR FEET IS UNACCEPTABLE.

NHTSA ODI 11060896

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. UPON INSPECTION, THE CONTACT FOUND THAT THE VEHICLE RETAINED EXCESSIVE WATER. THE VEHICLE WAS TAKEN TO BENZEL-BUNCH MOTOR CAR (28 GRAND AVE, ENGLEWOOD, NJ) WHERE IT WAS DIAGNOSED THAT THE VEHICLE'S DRAINS WERE CLOGGED AND THEY WOULD NEED TO PERFORM A FLUSH TO REMOVE THE WATER AND REWIRE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.

NHTSA ODI 11058341

WHEN I BOUGHT MY CAR MY PASSENGER SEAT WAS RIPPED IN THE SEAM. I TOOK MY CAR TO MERCEDES DEALERSHIP AND THEY CONTACTED MERCEDES TO SEE IF THIS WOULD BE COVERED AND MERCEDES SAID NO'I HAD TO OF CLEANED MY SEATS WITH CLEANER TO WEAR OUT THE LEATHER. I FOR 1. HAD JUST BOUGHT THE CAR AND IT WAS A ONE OWNER BEFORE ME (LEASE) AND 2. I NEVER CLEAN MY SEATS WITH ANY CLEANER AND THE R.I.P. WAS RIGHT ON THE SEAM, SO THIS TO ME WAS A DEFECT IN THE SEAT FROM THE GET GO WITH MERCEDES. THE DEALERSHIP TOOK PHOTOS SO THOSE SHOULD BE ON FILE. THIS WAS DENIED AND I HAD TO PAY OUT OF MY OWN POCKET. SECONDLY, THE SAME THING HAPPENED TO THE DRIVER SEAT'THE EXACT SAME RIP. I HAD TO PAY TO HAVE THIS FIXED OUT OF MY OWN POCKET AS WELL. I FIND IT HARD TO BELIEVE TWO SEATS WITHIN 6 MONTHS OR SO RIP IN THE SEAMS AND MERCEDES DOESN'T THINK IT'S A DEFECT ON THEIR PART. I'VE OWNED SEVERAL MERCEDES AND THIS HAS NEVER HAPPENED BEFORE LET ALONG IT HAS NEVER HAPPENED TO ME WITH ANY OF MY CARS. I WOULD LIKE FOR YOU TO LOOK INTO THIS BECAUSE I WAS NOT ABLE TO GET THE MERCEDES MANUFACTURED SEATS PUT BACK IN BECAUSE THEY WERE SO EXPENSIVE. I THINK MERCEDES SHOULD PAY FOR MY SEATS TO BE REPLACED.

NHTSA ODI 11057855

TAKATA RECALL THERE HAS BEEN AN OUTSTANDING RECALL ON MY VEHICLE SINCE 2016 WHICH STATES IF INVOLVED IN A CRASH METAL FRAGMENTS MAY COME THROUGH THE AIRBAG AND INFLICT SERIOUS BODILY INJURY ON THE DRIVER AND/OR THE PASSENGER. WHAT REMEDY DO I HAVE AS WE ARE NOW IN 2018 AND THIS HAS STILL YET TO BE FIXED?

NHTSA ODI 11057894

TAKATA RECALL

NHTSA ODI 11056545

TAKATA RECALL. I RECEIVED A LETTER ON 5/2016 AND STILL HAVE NO INFORMATION ON WHEN THIS WILL BE REMEDIED. I AM GETTING UPSET AND WORRIED.

NHTSA ODI 11056357

AS OF DECEMBER 21,2017 I AM STILL TRYING TO GET MY TAKATA AIRBAGS REPLACED AS A RESULT OF THE RECALL. I KEEP GETTING LEGAL NOTICES TO VISIT AIRBAGRECALL.COM, REGISTER MY CAR, AND GO TO THE LOCAL DEALERSHIP, BUT MERCEDES BENZ OF BATON ROUGE STILL CANNOT REPLACE THEM. I DO NOT KNOW WHERE ELSE TO GO OR WHAT ELSE TO DO. THIS HAS BEEN GOING ON FOR A YEAR OR MORE.

NHTSA ODI 11055953

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MEMPHIS (5389 POPLAR AVE, MEMPHIS, TN 38119, (901) 345-6211) WAS CONTACTED AND CONFIRMED THAT THE REMEDY WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11055740

TAKATA RECALL FOR DRIVER AND PASSENGER AIR BAGS SINCE 2016. ALTHOUGH I HAVE CONTACTED MY LOCAL MERCEDESS DEALERSHIP ABOUT FIVE TIMES ON THIS ISSUE, I AM ADVISED THEY ARE STILL UNABLE TO SERVICE EITHER AIRBAG. THIS IS OF PRIMARY CONCERN TO ME AS I AM A SINGLE 48 YEAR OLD FEMALE, WHO HAS AN ONLY CHILD (SON) WHO IS 12 YEARS OF AGE. ASIDE FROM HIM LOSING HIS FATHER IN JANUARY 2017 - I ALSO TAKE CARE OF MY 78 YEAR OLD MOTHER. THERE ARE NO OTHER CLOSE RELATIVES OUTSIDE OF US SO I TRULY NEED TO TAKE EVERY PRECAUTION AT SAFETY. MUCH MORE THAN JUST THE USUAL SO I AM ASKING THAT THIS REQUEST BE EXPEDITED IF AT ALL POSSIBLE.

NHTSA ODI 11055220

I'VE BEEN TRYING TO REPLACE AIRBAGS THAT HAVE BEEN ON RECALL FOR4 YEARS BUT THEY ALWAYS SAY THERE ARE UNAVAILABE SINE RECAL IS SO LARGE?

NHTSA ODI 11055318

WE HAVE THE RECALL AND I AM SORRY I DO NOT HAVE THE NUMBER WHERE THE WIRING HARNESS TO THE TAIL LAMPS COULD MELT CATCHING FIRE CAUSING THE REAR LAMP TO GO OUT. MINE HAS DONE SO. MY WIFE DRIVES 35 MILES 1 WAY TO WORK EACH DAY AND BECAUSE IT WAS AT NIGHT WHEN THIS HAPPENED I HAD TO GO OUT ON I-64 WHICH IS A 70MPH INTERSTATE HIGHWAY AND DO A TEMP FIX SO SEE COULD GET HOME. I HAVE CONTACTED THE DEALER WHICH AT TIME PARTS WERE NOT AVAILED AND THE DEALER WAS TO CONTACT ME WHEN THEY RE AVAILED, WHICH THE YOUNG LADY EVEN WHEN THEY SENT OUT THE CONTACT BUT DID NOT BOTHER TO TELL THE REST. IT HAD BEEN SO LONG WE HAD FORGOTTEN ABOUT THE RECALL AND IT WASN'T TILL WE RECEIVED THE NOTICE ABOUT THE TAKATA INFLATOR RECALL WERE WE INFORMED THAT THE TAIL LAMPS ARE ON RECALL. NOT HAPPY ABOUT THE INFLATOR RECALL AND THAT THE MANUFACTURE HAS TRIED NOTHING TO MAKE US CONFIDANT ABOUT THIS WE FEEL VERY UNSAFE. BACK TO THE TAIL LAMPS WE DID MISS AN APPOINTMENT BUT DID CALL BACK TO GET ANOTHER ONE. WHEN THE DEALER STATED THAT THEY HAD NO APPOINTMENT ON THIS AND COULD NOT HELP ME WITH ALTERNATE TRANSPORTATION I COULD NOT LEAVE THE VEHICLE AT THAT TIME. I CALLED THE DEALER(TYSINGER MERCEDES)AND THE OFFERED NO SOLUTION AND WAS GIVEN MERCEDES CORPORATE NUMBER SPOKE WITH THE CUSTOMER REP EXPLAINED THE SITUATION AND WAS REFERRED TO THE MANAGERS WHO HAVE NOT REACHED OUT TO ME AND NOW I AM IN THE SAME SITUATION AS STARTED. IS THERE ANY THING YOU CAN DO TO HELP ME GET TIS MATTER FIXED?

NHTSA ODI 11054431

MERCEDES DEALERSHIPS CONTINUE TO STATE THAT THEY ARE WAITING FOR MBUSA TO GIVE THEM THE REMEDY FOR THE AIRBAG REPLACEMENTS. NO SPECIFIC DATE OF INJURY, ARE THEY WAITING FOR AN INJURY TO OCCUR? TAKATA IS GOING BANKRUPT, THEIR WEBSITE PROVIDES A AIRBAG REPLACEMENT LINK WHICH SENDS US TO THE DEALERSHIPS WHOM REFUSE TO REPLACE THE AIRBAGS. THEY HAVE HAD THIS SAME EXCUSE EVER SINCE I LEARNED OF THE DEFECT.

NHTSA ODI 11053646

TAMATA RECALL

NHTSA ODI 11053561

TAKATA RECALL - I KEEP CALLING THE LOCAL MERCEDES BENZ OF ALEXANDRIA AND MERCEDES BENZ USA, FOR OVER 1 YEAR AND A HALF, THEY KEEP TELLING ME THAT PARTS ARE AVAILABLE TO REPLACE THE EXISTING DRIVER AND PASSENGERS AIR BAGS. IT IS ALMOST 2 YEARS WITH THE RECALL AND STILL NO PARTS AVAILABLE TO CORRECT THE RECALL. I AM NOT COMFORTABLE DRIVING THE VEHICLE FEARING GETTING INJURED DO TO A MALFUNCTION. IT IS UNFAIR TO PUT DRIVERS AND PASSENGERS IN SUCH A GREAT RISK AND FEAR. ALSO, I HAVE ANOTHER 2012 GLK MERCEDES BENZ I AM UNABLE TO SELL SINCE THE RECALL WAS ISSUED, AS PURCHASERS TURN AWAY WHEN THEY LEARN OF THE RECALL. I AM ALREADY AT A LOSS ABOUT $4,000, IN CAR DEPRECIATION SITTING IN MY DRIVEWAY UNABLE TO SELL DO TO THE RECALL.

NHTSA ODI 11053000

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF OXNARD, 1511 AUTO CENTER DR, OXNARD, CA 93036, (805) 665-3011) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11051716

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. WHEN THE FUEL TANK WAS FULL, THERE WAS A STRONG FUEL ODOR INSIDE THE VEHICLE ON THE REAR PASSENGER SIDE. THE FAILURE OCCURRED WHILE DRIVING VARIOUS SPEEDS. WHILE THE VEHICLE WAS PARKED, THE ODOR WAS VERY STRONG INSIDE AND OUTSIDE THE VEHICLE. THE CONTACT HAD TO ROLL DOWN THE WINDOWS FOR THE FUEL ODOR TO SUBSIDE. THE FAILURE OCCURRED WITHOUT WARNING. WHEN THE FUEL TANK WAS HALF FULL, THERE WAS NO FUEL ODOR IN THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-367-6372 AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL; THEREFORE, THE CONTACT HAD TO PAY FOR THE REPAIR. A CASE NUMBER WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

NHTSA ODI 11051544

TAKATA RECALL MY DEALERSHIP (LOKEY MERCEDES CLEARWATER FL) SAYS TO EACH OF MY INQUIRIES "PARTS UNAVAILABLE, NO FURTHER INFORMATION" . MERCEDES BENZ THEMSELVES SAY SAME THING PLUS "DRIVE YOUR CAR, THIS RECALL IS A SAFETY PRECAUTION". I DON'T FEEL LIKE A SOLUTION IS IN SIGHT. ALTHOUGH THE TAKATA AIRBAG HAS NOT YET MALFUNCTIONED, I AM DRIVING A POTENTIALLY DANGEROUS CAR. PLEASE HELP.

NHTSA ODI 11050954