Home · 2011 Mercedes-benz C-class Hybrid · Complaints

What 516 owners told NHTSA about the 2011 Mercedes-benz C-class Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (516)Crash / fire / injury (25)Airbags (269)Suspension (62)Fuel system (51)Body & structure (50)Electrical system (46)Steering (35)Lights (21)Brakes (13)Engine (11)Transmission & drivetrain (10)

269 of 516 complaints match · Airbags · clear filters · page 11 of 11

Dec 12, 2016Airbags

TAKATA RECALL -- WHAT OTHER ALTERNATIVES ARE AVAILABLE SINCE THE MANUFACTURERS ARE TAKING FOREVER TO COMPLETE THIS PROCESS? DOES ANYONE IN AMERICA MAKE AIRBAGS? I TOOK MY CAR TO TYSINGER TODAY AND ASKED THEM TO JUST DEACTIVATE BOTH AIRBAGS AND THE GUY SAID IT WAS AGAINST THE LAW, BUT I FOUND A FORM REGARDING DEACTIVATION OF THE BAGS. SO, WHAT DO I NEED TO DO TO DEACTIVATE THE BAGS? I FEEL LESS AT RISK DRIVING THIS CAR WITHOUT THOSE BAGS RUPTURING. I SHOULDN'T BE FORCED TO DRIVE WITH THOSE AIRBAGS AND CAN'T AFFORD TO BUY ANOTHER CAR. MY HUSBAND BOUGHT THIS CAR AS A SURPRISE THIS YEAR -- SURPRISE IS ON ME -- NOT HAPPY WITH THIS SITUATION, WE SHOULD FEEL SAFE IN OUR CARS! *TR

NHTSA ODI 10934678

Dec 12, 2016Airbags

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10934757

Dec 10, 2016Airbags

TAKATA AIR BAG RECALL

NHTSA ODI 10934421

Dec 2, 2016Airbags

TAKATA INFLATERS. MAY 2016 AND JULY 2016 RECALLS NOT COMPLETED.

NHTSA ODI 10929685

Nov 29, 2016Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) HOWEVER THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT.

NHTSA ODI 10928454

Nov 8, 2016Airbags

LETTER FROM SENATOR TOOMEY ON BEHALF OF CONSTITUENT RE TAKATA AIR BAG RECALL DIFFICULTIES. *SMD THE CONSUMER WAS ATTEMPTING TO SELL THE VEHICLE, UNTIL THE IT WAS DISCOVERED THERE WAS A RECALL. *JB

NHTSA ODI 10924732

Oct 21, 2016Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10917929

Sep 26, 2016Airbags

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10909705

Sep 19, 2016AirbagsCrash1 injury

I WAS IN ACCIDENT ON 8/15/16 SIDE IMPACT I WANT TO KNOW WHY THE SIDE AIRBAGS DIDN"T DEPLOY, THE CAR WAS TOTALED BY THE INSURANCE COMPANY. I WAS DRIVING ON A THE CITY STREET THE YOUNG MAN THOUGHT HE HAD THE RIGHT OF WAY TO TURN LEFT WITH INCOMING TRAFFIC AND HE STRUCK MY CAR FROM THE SIDE.

NHTSA ODI 10907709

Sep 7, 2016Airbags

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V061000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/19/16*LJ UPDATED 10/24/16.*JB

NHTSA ODI 10904500

Sep 1, 2016Airbags

I AM TRYING TO GET HELP REPLACING THE TAKATA AIR BAG, I HAVE CALLED MERCEDES-BENZ USA AND THE LOCAL DEALERSHIP AND BOTH SAID DRIVE SAFELY!! I WOULD LIKE TO SELL THE CAR BUT AM UNABLE TO SELL IT WITH THE RECALL.

NHTSA ODI 10903168

Aug 22, 2016Airbags

TAKATA AIRBAG RECALL

NHTSA ODI 10897808

Aug 16, 2016Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10896412

Aug 15, 2016LightsAirbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V177000 (EXTERIOR LIGHTING). THE DEALER INDICATED THAT THEY WERE ABLE TO SCHEDULE THE REPAIR APPOINTMENT. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS), BUT THE DEALER AND MANUFACTURER HAD BEEN UNABLE TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10895900

Aug 4, 2016Airbags

TAKATA RECALL. MERCEDES WILL NOT CHANGE THE AIRBAGS IN MY CAR DUE TO THEM NOT HAVING A REPLACEMENT. THEY COULD NOT HELP US IN ANY WAY WHATSOEVER AND TURNED US AWAY.

NHTSA ODI 10893300

May 13, 2016Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) BUT THE DEALER INDICATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER AND THE MANUFACTURER WAS UNABLE TO PROVIDE A SPECIFIC TIME FRAME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10864752

Sep 8, 2015AirbagsSpeed controlBrakesCrash1 injury

TL* THE CONTACT OWNED A 2011 MERCEDES BENZ C300. WHILE AT A STOP, THE ACCELERATOR PEDAL WAS APPLIED AND THE VEHICLE VIOLENTLY ACCELERATED TO 30 MPH. THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND CAUSING THE CONTACT TO CRASH INTO THE REAR END OF ANOTHER VEHICLE. THE STEERING WHEEL AND THE STEERING COLUMN AIR BAGS DEPLOYED. AS A RESULT, THE CONTACT SUSTAINED KNEE AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

NHTSA ODI 10762315

Aug 27, 2014Airbags1 injury

TL* THE CONTACT OWNS A 2011 MERCEDES BENZ C300. THE CONTACT STATED THAT THE DRIVER'S SIDE AIR BAGS DEPLOYED ON SEVERAL OCCASIONS. ON ONE OCCASION, THE CONTACT WAS ATTEMPTING TO EXIT A HIGHWAY AND THE HEAD RESTRAINT AIR BAG DEPLOYED CAUSING THE CONTACT TO BECOME UNCONSCIOUS. THE CONTACT SUSTAINED A HEAD CONCUSSION AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,442.

NHTSA ODI 10628927

Jan 21, 2013AirbagsCrash1 injury

THE AIR BAGS ON MY C300 MERCEDES 2011 DID NOT DEPLOY DURING FRONT CRASH. THE ACCIDENT HAPPENED AT A T INTERSECTION STREET. I WAS AT THE FRONT LANE AT A T INTERSECTION STOPPING DURING RED LIGHT. A VOLVO CAR FROM THE OTHER SIDE OF THE INTERSECTION THAT WAS TRYING TO MAKE A LEFT TURN-INTO THE STREET THAT I WAS STOPPING ON- CRASHED INTO MY VEHICLE FRONT TO FRONT AS A RESULT OF AVOIDING GETTING CRASHED BY ANOTHER CAR THAT WAS PASSING RED LIGHT INTO IT'S OPPOSITE DIRECTION. THE VOLVO THAT CRASHED INTO MY CAR FRONT TO FRONT PUSHED MY VEHICLE ABOUT 10 FEET BACK WORDS AND CAUSED MY VEHICLE TO CRASH INTO AN SUV WITH THE REAR RIGHT SIDE OF MY VEHICLE INTO THE REAR LEFT SIDE OF THE SUV THAT CAUSED MY CAR TO STOP. A POLICE REPORT WAS TAKEN AT THE SCENE. I THEN HAVE REQUESTED FROM THE COLLISION CENTER AT THE MERCEDES DEALER WHO HANDLED MY CAR, TO LOOK INTO THE AIR BAGS TO CHECK WHETHER THERE WERE A MANUFACTURE DEFECT WITH THE AIRBAG FOR NOT DEPLOYING. FEW DAYS LATER, MY CAR WAS REPORTED A TOTAL LOSS. *TR

NHTSA ODI 10493639

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Working with the data? Download all 516 complaints as CSV · fetched from NHTSA July 25, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Mercedes-benz C-class Hybrid verdict →