Home · 2011 Lexus RX 350h · Complaints

What 54 owners told NHTSA about the 2011 Lexus RX 350h

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (54)Crash / fire / injury (23)Engine (16)Brakes (13)Airbags (10)Speed control (8)Body & structure (7)Transmission & drivetrain (7)Electrical system (4)Engine & cooling (3)Fuel system (2)Equipment Adaptive/mobility (1)

2 of 54 complaints match · Transmission & drivetrain · crash/fire/injury only · clear filters

Mar 12, 2018Transmission & drivetrainElectrical systemEngineCrash1 injury

12/7/2017 I PULLED INTO MY DRIVEWAY TO PARK AT 1 PM. I SLOWED DOWN I HAD MY FOOT ON THE BRAKE, I WAS PUTTING IT INTO THE PARK POSITION WHEN THE CAR LUNGED FORWARD AND AND PUT A HOLE IN THE GARAGE DOOR AND KNOCKED IT OFF TRACK.I WAS STUNNED & SURPRISED.MY HUSBAND AND I COULD NOT DUPLICATE THIS ACTION. ON 12/14/17 I PULLED INTO THE PARKING LOT AT FOY PARK IN BURBANK CA. I SLOWLY PULLED INTO A PARKING SPACE ,MY FOOT WAS ON THE BRAKE AS I PUT THE CAR INTO THE PARK POSITION THE ENGINE REVVED AND THE CAR TOOK OFF OVER A CEMENT PARKING BLOCK AND OVER THE CURB, WENT THROUGH A CHAIN LINK FENCE AND LANDED IN THE BRUSH WITH 3 WHEELS OFF THE GROUND AND THE ENGINE WAS STILL RACING WITH MY FOOT ON THE BRAKE. ON 12/15/17 THE DAY AFTER I DROVE INTO MY DRIVEWAY ABOUT 2 PM. MY FOOT WAS ON THE BRAKE I PUT IT INTO PARK AND IT DID THE SAME [XXX] THING AND 5 FEET MY FRIEND [XXX] WITNESSED IT. THAT WAS IT FOR ME I HAD IT TOWED TO KEYES LEXUS TOYOTA AND NEVER DROVE IT AGAIN. KEYES SAID THEY COULD FIND NOTHING WRONG WITH IT AND I KNOW FROM CHECKING ON LINE WITH MY FRIEND [XXX] THAT OTHER PEOPLE HAVE HAD THE SAME PROBLEM IN THE U.S. I AM DEEPLY WORRIED THAT THIS CAR WILL BE SOLD AGAIN AND SOMEONE WILL BE INJURED OR KILLED. THERE ARE 64437 MILES ON THE ODOMETER WHEN TRADED IN.PLEASE HELP !! I WAS THE ONLY PERSON INJURED, SUFFERING BACK AND NECK INJURES AND I AM STILL BEING TREATED I'M A LITTLE AFRAID OF DRIVING ANY CAR AT THIS POINT BUT I WILL WORK THROUGH IT.. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11078721

Jul 2, 2012Transmission & drivetrainBody & structureSpeed controlCrash1 injury

I WAS STOPPED AT A RED LIGHT. THE CAR FELT LIKE IT JUMPED / ACCELERATED FROM NOWHERE, AND I COLLIDED WITH THE VEHICLE IN FRONT OF ME IN A REAR-END COLLISION. DAMAGED CAUSED TO MY ENTIRE FRONT END AND THE OTHER VEHICLES BACK END. IMPACT SPEED IS UNKNOWN BUT IT FELT LIKE 5-10MPH AND DEFINITELY NOT A ROLL-HIT OR A BUMP OF A HIT. I WAS STOPPED AND THEN THE VEHICLE JUST ACCELERATED INTO THE CAR AHEAD OF ME. *JS

NHTSA ODI 10463921

Working with the data? Download all 54 complaints as CSV · fetched from NHTSA July 21, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Lexus RX 350h verdict →