What 197 owners told NHTSA about the 2011 Lexus Es350

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VINE TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 12/23/16*LJ UPDATED 01/03/17.*JB

NHTSA ODI 10924807

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10923877

TAKATA RECALL I RECEIVED THE AIRBAG SAFETY RECALL IN JUNE 2016, AND I HAVE NOT BEEN ABLE TO USE THE FRONT PASSENGER SEAT OF MY CAR SINCE THEN. I HAVE NOT RECEIVED ANOTHER UPDATE ABOUT THE REMEDY FOR THE POTENTIALLY DEADLY AND EXPLODING AIRBAG IN MY CAR, AND IT HAS BEEN FOUR MONTHS. LOCAL AUTO DEALERSHIPS DO NOT KNOW THE TIMELINE FOR REPLACEMENTS, EITHER. THIS IS AWFUL. I NEED TO BE ABLE TO TRANSPORT PASSENGERS IN MY FRONT SEAT.

NHTSA ODI 10917767

TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING INDICATOR DID NOT REGISTER THEM IN THE SEAT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR NEEDED TO BE RECALIBRATED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT WAS INFORMED DUE TO THEIR WEIGHT, APPROXIMATELY 90 POUNDS, THE AIR BAG WOULD NOT REGISTER THEM IN THE SEAT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.

NHTSA ODI 10916723

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10915591

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10913606

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10913615

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAG) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 12/20/16*LJ

NHTSA ODI 10910716

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10910836

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10905021

TAKATA RECALL: THE INFORMATION PROVIDED 4 MONTHS AFTER ORIGINAL RECALL NOTICE IS LISTED AS "NO REMEDY". THIS IS NOT ACCEPTABLE. HAVING NO FRONT PASSENGER SEAT AVAILABLE IS NOT ACCEPTABLE. A FIX NEEDS TO BE DONE IMMEDIATELY. WE ARE IN ZONE A *TR

NHTSA ODI 10905064

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10903827

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/01/16*LJ

NHTSA ODI 10899313

TAKATA RECALL WE HAVE NOT YET BEEN NOTIFIED AS OF AUGUST 27, 2016 BY LEXUS THAT THE AIR BAG INFLATOR SHOULD BE REPLACED.

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TAKATA RECALL. EXCESSIVE DELAY IN REPAIRING INFLATORS. CAN'T SELL CAR WITHOUT RECALL BEING REPAIRED. CAN'T EVEN DRIVE MY WIFE IN THE FRONT SEAT.

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TAKATA RECALL I CALLED LEXUS COMPANY HOTLINE 2ND TIME, AND THEY SAID THEY CAN'T FIX MY CAR SINCE THERE IS NO REMEDY. WHAT ARE MY OPTIONS? THANKS SACHIN

NHTSA ODI 10898338

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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"TAKATA RECALL" I CONTACTED THE LOCAL DEALER AT 8:00 AM AND WAS TOLD THAT THEY WOULD PROVIDE ME WITH A LOANER VEHICLE FROM ENTERPRISE FOR UP TO 35.00 PER DAY. HOWEVER, THE SERVICE MANAGER WAS IN A MEETING AND WOULD CALL ME BACK AT 11:00 AM WITH THE PARTICULARS ON HOW TO GO ABOUT GETTING INTO THE VEHICLE. SINCE I DID NOT RECEIVED A CALL FROM THE SERVICE MANAGER I CALLED BACK AND WAS TOLD THAT MY VEHICLE WAS SAFE TO DRIVE AND I WOULD NOT GET A LOANER CAR. I WAS ALSO TOLD THAT IF I HAD ANY OTHER CONCERNS TO CALL LEXUS CUSTOMER SERVICE . I CALLED LEXUS CUSTOMER SERVICE AND EXPLAINED THAT IT IS TOTALLY UNACCEPTABLE THAT I CANNOT USE MY PASSENGER FRONT SEAT WITHOUT THE RISK OF INJURY OR DEATH TO THE FRONT SEAT PASSENGER. I REGULARLY TRAVEL WITH 4-5 OTHER PASSENGERS IN MY VEHICLE. AGAIN, I WAS TOLD THAT I WAS NOT AT RISK BECAUSE OF THE AREA IN WHICH I RESIDE. THAT BEING THE CASE, I REQUESTED A HOLD HARMLESS LETTER FROM TOYOTA MOTOR CORPORATION. THE CUSTOMER SERVICE REPRESENTATIVE SAID HE WOULD SEND ME AN EMAIL WHICH HE DID BUT IT DID NOT ADDRESS MY SPECIFIC NEEDS OR CONCERN

NHTSA ODI 10896136

TL* THE CONTACT OWNS A 2011 LEXUS ES-R350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10893406

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10892441

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10892541

TAKATA RECALL: INFORMATION FROM LEXUS DEALER IS PARTS TO CORRECT THE RECALLED AIR BAG PROBLEM WILL NOT BE AVAILABLE TILL JANUARY 2017. THIS IS TOTALLY UNACCEPTABLE AND UNREASONABLE TO EXPECT THE CUSTOMER TO WAIT FIVE OR SIX MONTHS FOR REPAIRS.

NHTSA ODI 10892063

TAKATA RECALL. I WAS INFORMED OF THE RECALL. NO CURRENT REPAIR AND WAS ADVISED TO NOT OPERATE WITH A FRONT SEAT PASSENGER. CONTACTED THE MANUFACTURER AND WAS TOLD THE REMEDY WOULD NOT BE READY UNTIL, AT LEAST, FIRST QUARTER 2017. THE DEALERSHIP IS WILLING TO PROVIDE A NON-COMPARABLE LOANER VEHICLE (I WOULD EXPECT A LUXURY VEHICLE). MY VEHICLE WAS PURCHASED WITH AN EXTENDED WARRANTY AND SCRATCH AND DENT PROTECTION. I HAVE ALSO PREPAID FOR AN XM SUBSCRIPTION. ALL OF THESE PURCHASES ARE BEING WASTED IF I ACCEPT THE LOANER. IF I DON'T ACCEPT A LOANER, MY VEHICLE CONTINUES TO DEPRECIATE AND IS NO LONGER SERVING MY NEEDS. THIS IS AN UNACCEPTABLE SOLUTION AND THE TIME PERIOD FOR THE INCONVENIENCE (6+ MONTHS) IS TOO LONG.

NHTSA ODI 10889175

TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN JULY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10888957

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS UNABLE TO PROVIDE A LOANER VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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