What 197 owners told NHTSA about the 2011 Lexus Es350

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/16/17*LJ UPDATED 08/08/2017*JS

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TAKATA RECALL. ALWAYS HAVE PASSENGER SEATING IN THE FRONT SEAT. CALL LEXUS 1 800 255 3987 TWO TIMES IN 12/2016 AND 03/2017 AND WAS TOLD REMEDY DATE IS UNKNOWN AND IT WILL TAKE A LONG TIME. AND IN THE RECALL, THERE IS A STATEMENT SAYING:"YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT"

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"TAKATA RECALL" A RECALL LETTER WAS RECEIVED IN DECEMBER FROM LEXUS STATING THAT UNTIL A REMEDY BECOMES AVAILABLE WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT. THAT'S REALLY INCONVENIENT AND NOW I'M THINKING, SHOULD I, THE DRIVER, BE UP HERE AS WELL? IS MY SEAT SAFE? IT'S NOW ALMOST APRIL '17 AND STILL THERE IS NO UPDATE FROM ANYONE.

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AIR BAG DID NOT INFLATE VEHICLE STATIONARY IN TRAFFIC WHEN HIT FROM REAR DRIVING VEHICLE INTO ANOTHER CAR ON RT 27 SUNRISE HIGHWAY.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) FOR THE FRONTAL PASSENGER AIR BAG INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/28/17*LJ THE CONSUMER STATED THE REAR DOORS BEZEL NEEDED TO BE REPLACED. UPDATED 07/12/2017*JS

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TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL. LEXUS NOTIFIED ME OF THE AIRBAG PROBLEM RECALL ON MAY 23, 2016. IT HAS BEEN 10 MONTHS SINCE I WAS NOTIFIED AND LEXUS CONTINUES TO TELL ME THEY ARE NOT PREPARED TO FIX MY CAR, AND THEY HAVE NO IDEA WHEN THEY CAN! TO MAKE MATTERS WORSE L RECENTLY TRIED TO TRADE-IN MY LEXUS AT A HONDA DEALERSHIP AND THEY DID NOT WANT THE CAR BECAUSE THE RECALL IS NOT FIXED ! RIGHTLY SO BECAUSE THEY SHOULD NOT BE ABLE TO SELL THE CAR WITH A RECALL NOT REPAIRED! SO I'M STUCK WITH IT TILL LEXUS CAN FIX IT. SO NOT RIGHT!!

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM RECALL NOTICE FROM THE MANUFACTURER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/31/17*LJ *CN

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TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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I HAVE CALLED AND CONTACTED LEXUS MANY TIMES REGARDING THE PROBLEM WITH MY LEXUS CAR. I HAVE FOLLOWED UP AND DONE ALL THE REQUIRED FEEDBACK NEEDED IN ORDER FOR LEXUS TO ASSIST ME. I FEEL THAT CUSTOMERS DO NOT REALLY MATTER BECAUSE OF THE LENGTH OF TIME LEXUS IS TAKING TO ENSURE THE SAFETY OF THE PEOPLE WHO DRIVE THE VEHICLES WHEN THERE MAY BE A SERIOUS MATTER. THE CAR MANUAL STATES ONE THING AND LEXUS DOES NOT EVEN ABIDE BY THE CAR ALERTS AND DOES NOT APPEAR TO CARE IF THE CUSTOMER IS SAFE OR NOT. I HAVE TAKEN MY CAR TO 3 DIFFERENT CAR MAINTENANCE SHOPS REGARDING THE TIRE PRESSURE LIGHT AND I HAVE REPLACED MANY SENSORS AND THE LIGHT CONTINUE NOT TO GO OFF. THE BRAKES IN MY CAR TOTALLY WENT OUT AND CAUSED AN ACCIDENT. . I HAVE BEEN TOLD ALSO WHAT ABOUT THE AIR BAG. WHY DID LEXUS NOT CONTACT ME TO TAKE MY CAR IN FOR AIR BAG REPLACEMENT BECAUSE IT DID NOT DEPLOY IN THE ACCIDENT. THIS IS A LEXUS VEHICLE AND I DO NOT UNDERSTAND WHY LEXUS CANNOT GIVE AN EXPLANATION OF WHAT IS WRONG. I WONDER IF LEXUS IS WAITING ON ANOTHER TRAGEDY TO HAPPEN BEFORE INTERVENING. GOD PROTECT ME EVERYDAY BUT LEXUS HAS A BIG RESPONSIBILITY AND BECAUSE OF THE NAME SHOULD STEP UP TO THE PLATE.I STILL HAVE NOT BEEN CONTACTED BY LEXUS TO RESOLVE THE PROBLEM WITH MY TIRE PRESSURE LIGHT. I RECEIVED A LETTER FROM CARLOS GARCIA WITH TOYOTO WHICH IN THE LETTER HE HAD STATEMENT THAT DID NOT EXIST AND I CALLED LEXUS AND SOMEONE STATED THEY DID NOT GIVE TOYOTO THAT INFORMATION. IN THE LETTER FROM TOYOTO, ONLY THE AIRBAG WAS ADDRESSED WHICH MY WHOLE CASE HAS NOTHING TO DO WITH THE AIR BAGS. I CALLED MR. GARCIA AND HE STATED THAT HE HAD ACCIDENTLY MISTAKEN ME WITH THE WRONG PERSON AND THAT HE WILL CALL ME THE NEXT DAY TO CLEAR THE MATTER UP.

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TAKATA RECALL. DATE OF THE RECALL IS 5/23/16. TODAY IS 2/27/17. LEXUS' ADVICE IS TO NOT ALLOW ANYONE TO RIDE IN THE PASSENGER SEAT UNTIL THE AIRBAG IS REPLACED. LEXUS TOLD ME TODAY THEY HAVE NO SCHEDULED DATE FOR WHEN TAKATA WILL HAVE THE REPLACEMENT AIRBAG AVAILABLE FOR MY MODEL. 10 MONTHS (WITH NO REPAIR DATE SCHEDULED) IS UNREASONABLE AND UNACCEPTABLE WHILE HAVING TO AVOID HAVING A PASSENGER RIDE IN THE FRONT SEAT. AND I SEE ONLY 28% OF THE LEXUS VEHICLES HAVE HAD THE PASSENGER AIRBAGS REPLACE THUS FAR. SO MY COMPLAINT IS THAT THE ACTION BEING TAKEN BY NHTSA AND LEXUS, AND THE URGENCY BY TAKATA ARE UNACCEPTABLE. IT IS APPROACHING A YEAR NOW THAT WE WILL BEEN ASKED TO RIDE IN A POTENTIALLY UNSAFE VEHICLE. ABSURD.

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TAKATA RECALL-I JUST RECEVE A NOTICE FEB 23RD 2017 AND THEY HAVE BEEN AWARE OF ISSUE SINCE MAY 2016.THEY HAVE NO SOLUTION BUT FO ME TO NOT HAVE PPL RIGJT IN MY FRONT SEAT.THAT UNACCEPTABLE. THEY ARE PUTTING MY FAMILY AT RISK AND TELL ME NOT TO UTILIZE MY FIURE TO FULL CAPACITY.NOT ONLY TJE SAFTY PART BUT I PAY MONTHY ON MY CAR AND THEY GONNA TELL ME THERE NO SOLUTION AFTER A YEAR.THEN I CALL THE NUMBER ON THE NOTICE AND THEY TOLD ME CALL MY NEAREST DEALER TO LET THEM DEAL WITH IT COMPLETELY UNACCEPTABLE I COULDNT EVEN REACH SOMEONE AT THE DEALER TO TALK TO.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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MY TIRE PRESSURE LIGHT CAME ON IN MY VEHICLE IN OCTOBER. THE LIGHT WOULD NOT GO OFF. I TOOK THE CAR TO THE SHOP AND 2 SENSOR LIGHTS WERE REPLACED. THE LIGHT STAYED OFF FOR A DAY AND CAME BACK ON. THE SHOP THAT REPLACED THE SENSOR SAID TO BRING IT BACK THE NEXT DAY BECAUSE THEY DO NOT KNOW WHAT IS WRONG BECAUSE THERE ARE NO LONGER ANY SENSOR TO REPLACE. WHEN I ARRIVED HOME I PROCEEDED TO BACK INTO MY CARPORT AND WHEN I PROCEEDED TO GET ON BREAK TO PUT THE CAR IN REVERSE, THE BRAKE FAILED AND I HAD AN ACCIDENT THAT CAUSED A LOT OF DAMAGE TO MY CAR. THANK GOD I WAS NOT PHYSICAL HURT BUT MY CAR WAS. MY INSURANCE COMPANY WAS CONTACTED AND VEHICLE WAS REPAIRED. WHEN I PICKED UP MY VEHICLE AFTER PAYING MY DEDUCTIBLE, I WAS TOLD BY ABRA AUTO PARTS THAT THEY HAVE REPLACED ALL THE DAMAGES HOWEVER THE TIRE PRESSURE LIGHT STILL WILL NOT GO OFF AND WE SHOULD FOLLOW UP WITH THE LEXUS DEALER BECAUSE THAT WAS A MATTER THAT CANNOT BE FIXED BY THEM. I CONTACTED THE LEXUS COMPANY MANY, MANY TIMES AND STILL HAVE NOT RECEIVED A CLEAR EXPLANATION OF WHY THE LIGHT WILL NOT GO OFF. I EXPLAINED TO THEM THAT I HAVE LOOKED AT THE LEXUS MANUAL AND IT STATED THAT IF THAT LIGHT REMAIN ON, THE VEHICLE SHOULD BE TAKEN TO A LEXUS DEALER TO INVESTIGATE THE ISSUE. ON NOVEMBER 21ST LEXUS SCHEDULED ME TO TAKE MY VEHICLE IN TO THE TOYOTA DEALER TO INVESTIGATE THE SITUATION. I DID TAKE THE CAR IN AND TO THIS DATE LEXUS HAS NOT ANSWERED THE QUESTION WHETHER OR NOT THERE IS A DEFECT. THIS IS A SERIOUS MATTER BECAUSE THE LIGHTS ARE DESIGNED TO ALERT YOU WHEN SOMETHING IS WRONG. LEXUS MAY NOT TAKE IT SERIOUS, BUT I DO BECAUSE I NEVER KNOW IF SOMETHING IS ACTUALLY GOING ON AND MY LIFE COULD BE IN DANGER. I ALSO RECEIVED A LETTER REGARDING THE AIR BAG FROM LEXUS. THEY ADVISED DO NOT LET ANYONE RIDE ON PASSENGER SIDE OF CAR UNTIL WE HEAR BACK FROM THEM. TO THIS DAY THEY HAVE NOT ADDRESSED THAT SITUATION.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL. TODAY'S DATE: 01/27/17. I'M FILLING THIS COMPLAINT IN REGARDS TO THE TAKATA AIRBAG RECALL. I AM UPSET AND DISSATISFIED THAT NO REMEDY/SOLUTION HAS BEEN TAKEN REGARDING THIS ISSUE. I RECEIVED A LETTER BACK IN JUNE 2016 ABOUT THIS RECALL AND ALSO A COUPLE PAGES OF FAQ. I CALLED UP MY LOCAL DEALERSHIP TODAY, AND WAS INFORMED THE PARTS TO FIX THIS RECALL ISSUE ARE STILL NOT AVAILABLE. ACCORDING TO THE SAFETY INSTRUCTIONS LISTED ON THE RECALL NOTICE: "UNTIL THE REMEDY BECOMES AVAILABLE, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT." HOW MUCH LONGER MUST MY FOUR-PERSON PASSENGER CAR REMAIN A THREE-PERSON PASSENGER CAR? HOW MUCH LONGER MUST SO MANY OTHERS AND MYSELF HAVE TO WAIT FOR THIS ISSUE TO BE FIXED? HOW MUCH LONGER MUST I DRIVE MY CAR AND HAVE TO WORRY ABOUT POSSIBLY GETTING INTO AN ACCIDENT AND HAVING SHRAPNEL PROPELLED AT ME FROM MY PASSENGER SEAT AIR BAG? THE WAIT TIME FOR THE PARTS TO BE ISSUED TO RESOLVE THIS RECALL IS ABSURD. *TR

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TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TANAKA RECALL. NOT GETTING ANY RESPONSE FROM LEXUS. I DON'T FEEL THEY'RE DOING ENOUGH. IT'S ALMOST A YEAR NOW.

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TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE CONTACT HAD NOT EXPERIENCED A FAILURE THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/07/17*LJ *CN

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NOTHING HAS HAPPENED. WHY IS IT TAKING LEXUS SO LONG TO FIX THE PROBLEM? ESPECIALLY SINCE THERE IS POTENTIALLY SERIOUS DANGER POSSIBLE.

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TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000 VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/07/17*LJ

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I RECEIVED MY RECALL NOTICE IN APRIL. I CANNOT CONTINUE TO RISK DRIVING MY CAR, IT IS LIKE A TIME BOMB WAITING TO GO OFF. THE DEALER HAS BEEN UNHELPFUL, BY SAYING THEY WIIL CALL ME WHEN THEY HAVE A FIX??

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LEXUS HAS NOT BEEN ABLE TO RESOLVE THE ISSUE WITH MY PASSENGER FRONT AIRBAG SINCE MAY OF 2016. I UNDERSTAND TO SOME DEGREE THE DELAY CAUSED BY THE MASSIVE NUMBER OF ISSUES WITH THE TAKATA CORPORATION'S PRODUCTS, HOWEVER THIS HAS PREVENTED THE USE OF MY FRONT PASSENGER SEAT FOR OVER 7 MONTHS WITH NO END IN SIGHT. THIS SEEMS UNACCEPTABLE FOR ANY MANUFACTURER, PARTICULARLY ONE OF THE STATURE OF LEXUS.

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