What 1,516 owners told NHTSA about the 2011 Kia Sorento Phev

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure. The contact stated while driving approximately 35 MPH he saw smoke coming from under the hood. The contact stopped the vehicle and opened the hood. The contact stated that flames were coming from the passenger side front near the starter motor. The contact extinguished the flames with a hand-held fire extinguisher. The contact had the vehicle towed to an independent mechanic. The mechanic diagnosed the vehicle and replaced the battery, the battery cables, and the hoses. The vehicle had been repaired. The failure mileage was approximately 100,000. VIN tool confirms parts not yet available.

NHTSA ODI 11556633

The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the contact noticed a burning odor inside the vehicle. The contact stated that recently the check engine warning light illuminated. The vehicle was taken to the dealer, but no service was provided. After leaving the dealer, the contact received a call from management informing her that the parts were not available. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 154,625. VIN tool confirms parts not available.

NHTSA ODI 11556463

Item- Down hill accent light came on, traction control light came on, Not sure if caused by brake stop lamp switch defective. Item- bugler alarm will not shut off. resetting the alarm failed three different ways. The battery cable was removed to reset alarm, the fuse was removed, and procedure using the key fob to reset alarm also failed to deactivate system. This happened same time as above. Vehicle is non-moveable at present because of the anti-theft system cannot be shut off. Item-driver side seat belt buckle will not latch or must be repeatably latched to be engaged. This vehicle is equipped with Kia remote start accessory. See this NHTSA SC098

NHTSA ODI 11518986

ABS LIGHT STAYS ON, HAD BRAKES REPLACED AND LINES CHECKED, ALWAYS HAVE A CONSTANT BURNING SMELL, BUT CAN NOT FIND THE SOURCE OF THE PROBLEM

NHTSA ODI 11451471

I was driving on the freeway, my car just stopped, it wouldn't start I had to have it towed.

NHTSA ODI 11426327

2011 KIA SORENTO EX 3.5 ENGINE SPORT UTILITY VEHICLE HAS RANDOMLY CHANGED IN THE WAY ITS FEELS SAFE WITH ROUGH INSTABILITY IN MY SUSPENSION COMPONENTS.MY BRAKES FAILED WHILE DRIVING ON A RANDOM BASIS AS WELL AS WHEN CAR IS PARKED WILL RANDOMLY CLICK IN MY GEAR SHIFT MECHANISM AND WILL FAIL TO LOCK WHEN CAR IS PARKED AND SHUT OFF IT WILL CLICK WHEN BRAKES ARE DEPRESSED.MY FRONT LIGHTS HAVE DIMMED AND BOTH BRAKE LIGHTS HAVE BURNED OUT CONSISTENTLY AS WELL AS MY STEERING WHEEL HAS FAILED WITH ELECTRICAL COMPONENTS RANDOMLY.CAR HORN IS INOPERABLE AND MY CRUISE CONTROL STOP FUNCTIONING. MY ALTERNATOR BURNED OUT ON ME AND MY CAR HAS HISTORIAL PROOF OF CONSISTENT MAINTENANCE WITH CAR FAX REPORT IN HAND .MY GAS MILAGE HAS SINCE DECREASED. MY SUSPENSION FEELS UNSAFE TO DRIVE AND REALLY BAD ON BUMPS AND AVERAGE ROAD CONDITIONS ARE ALSO VERY UNPLEASANT SO I HAVE PARKED IT UNTIL IT'S FIXED FOR ACTIVE RECALLS AND OTHER POTENTIAL MANUFACTURER DEFECTS

NHTSA ODI 11395866

ON DECEMBER 2, 2020 MY KIA SORENTO STARTED MAKING A KNOCKING NOISE. NO ENGINE WARNING LIGHTS CAME ON. I WENT TO GO HEAD HOME FROM WORK ON THE INTERSTATE AND I HEARD A CLANK WHILE I WAS DRIVING MY BRAKES LOCKED IN TRAFFIC THEN ALL THE LIGHTS ON MY DASH CAME ON AND MY ENGINE SHUT OFF IN THE MIDDLE OF TRAFFIC. MY CAR WOULD NOT TURN BACK ON AND I HAD TO CALL MY INSURANCE COMPANY GEICO TO HAVE MY CAR TOWED HOME. VERY SCARY AND VERY DANGEROUS. IT STILL DOESN'T NOT TURN ON WHATSO EVER. I HAVE VIDEOS BUT NOT IN THE RIGHT FORMAT TO OPEN.

NHTSA ODI 11386540

THERE IS BRAKE FLUID LEAKING INTO MY CAR, THE FLUID IS COMING FROM THE BRAKE SYSTEM LEAKING DOWN THE BRAKE PEDDLE AND ONTO MY FLOOR MAT. THE CAR WAS PARKED OVERNIGHT, I NOTICED IT THIS MORNING AND I DROVE THE CAR AND THE FLUID LEAKED ON MY SHOE.

NHTSA ODI 11377900

WHEN DRIVING ON THE HIGHWAY, THE VEHICLE WILL SHUT-OFF WITHOUT WARNING. THIS HAS HAPPENED ABOUT FIVE TIMES IN THE LAST FOUR MONTHS.

NHTSA ODI 11377719

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE WHEELS SUDDENLY LOCKED-UP WITH THE ABS WARNING LIGHT ILLUMINATED. THE CONTACT WAS UNAWARE IF ALL FOUR WHEELS LOCKED-UP OR JUST THE FRONT WHEELS. THE WHEELS RELEASED HOWEVER, WHEN THE CONTACT TRIED TO DRIVE BACK TO HIS RESIDENCE, THE WHEELS LOCKED-UP AGAIN. THE VEHICLE WAS TOWED TO ATLANTA WEST KIA (1301 THORNTON RD, LITHIA SPRINGS, GA 30122, (833)953-0189) WHERE THE MECHANIC PERFORMED AN OIL CHANGE AND INSPECTED THE FAILURE FOR THE FAILURE. THE DEALER STATED THAT THE DTC FAULT CODE WAS CLEARED AND SENT THE CONTACT HOME. THE ISSUE RECURRED AND THE VEHICLE WAS TOWED TO ANOTHER UNKNOWN DEALER. THE MECHANIC DUPLICATED THE FAILURE AND RETRIEVED A CODE FOR A FAILURE OF THE HYDRAULIC ELECTRONIC CONTROL UNIT (HECU) PRESSURE SENSOR AND ABS UNIT. THE CONTACT WAS INFORMED THAT THE REPAIRS WERE COVERED BY THE EXTENDED WARRANTY HOWEVER, THE DEALER RETURNED AND STATED THAT THE REPAIRS WERE NOT COVERED. THE CONTACT TOWED THE VEHICLE TO A THIRD UNKNOWN DEALER WHERE THE VEHICLE REMAINED UNREPAIRED. THE MECHANIC WAS FINALLY ABLE TO DUPLICATE THE ISSUE AS WITH THE ABS SYSTEM AND QUOTED THE COST TO REPAIR THE VEHICLE HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 156,000.

NHTSA ODI 11344271

HAVE TO REPLACE BRAKES AND ROTORS 2-3 YEAR;. BRAKE CALIPER TWICE; REPLACE HEADLIGHTS AND TAILLIGHTS SEVERAL TIMES PER YEAR; BACK DOOR WON'T OPEN FROM INSIDE OR OUT.

NHTSA ODI 11341956

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE JERKED AND PULLED TO THE LEFT AND RIGHT OCCASIONALLY. ADDITIONALLY, THE VEHICLE LOSS POWER WITH THE ABS AND EMERGENCY AUTOMATIC BRAKING WARNING LIGHTS ILLUMINATED. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL FAILED TO OPERATE AS DESIGNED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 155,000.

NHTSA ODI 11340324

SC098XM RECALL HAS BEEN COMPLETED ON MY VEHICLE BUT THE SITE SAYS 'INCOMPLETE'. HOW CAN I GET IT CHANGED? I AM MILITARY STATIONED IN ITALY, I'M GOING TO SHIP THE VEHICLE BACK TO THE STATES BUT ALL RECALLS MUST BE COMPLETED FOR THAT TO HAPPEN. *TR

NHTSA ODI 11324796

MY VEHICLE IS GIVING ME RANDOM PROBLEMS WITH MY SUSPENSION AND BRAKE SYSTEM IT RANDOMLY FEELS LIKE IT IS FINE AND THEN RANDOMLY DOES NOT FEEL SAFE TO DRIVE DUE.TO BRAKE CLICKING NOISE THAT YOU CAN HEAR WHERE SHIFT KNOB IS AND WHEN I PRESS BRAKES MY TIRES LOCK OR.SOMETIMES FEELS AS IF THERE IS AIR AND.IT WILL NOT BRAKE.UNLESS I PUMP BRAKES A COUPLE TIMES..MY AIRBAG LIGHT IS ON AND MY DRIVER SIDE DOOR STOP OPENING FROM OUTSIDE TO INSIDE BUT WORKS FINE FROM INSIDE TO OUTSIDE OPENING

NHTSA ODI 11316193

WE HAVE REPLACED THE BRAKES SEVERAL TIMES AND THE CALIPERS AS WELL. NOW WE ARE HAVING ISSUES AGAIN WITH THEM. WE SEE THAT THERE HAS BEEN A RECALL FOR THIS ISSUE. THIS HAPPENED IN 2017, 2018, AND NOW AGAIN IN 2019. TWO OUT OF FOUR OF OUR DOORS WILL NOT OPEN FROM THE OUTSIDE, WE SEE THERE IS ALSO A RECALL FOR THIS ISSUE. PLEASE ADVISE US HOW WE GO ABOUT GETTING THESE RECALLS FOR OUR VEHICLE AS WE ARE TIRED OF PUTTING OUT MONEY WHEN WE SHOULDN'T HAVE TO REPEATEDLY.

NHTSA ODI 11279278

MY TIRES FEEL AS IF THEY ARE GOING TO FALL OFF, ALSO EVERY SMALL BUMP I HIT FEELS AS IF I HIT A BIG POTHOLE OR A OBJECT WHEN THAT'S NOT THE CASE AND MY WHEELS POP AS I TURN

NHTSA ODI 11254756

FFELT LIKE TIRES SKIDDED THEN SLOWED DOWN TO 30 MILES AN HOUR AN 4WHEEL DRIVE ANI LOCK BRAKE SYMBOWL CAME ON WAS RUNNING ABOUT 50 HAD TO PULL OVER AN CUT OFF ENGINE THEN RESTART

NHTSA ODI 11245779

DOOR WILL NOT OPEN FROM THE OUTSIDE ON THE DRIVER REAR SIDE. ALSO I AM STARTING TO HAVE ISSUES WITH MY GEAR SHIFT. I CAN'T PUT MY VEHICLE OUT OF PARK. IF I DO GET IT OUT OF PARK, 2 OF MY DASHBOARDS LIGHTS COME ONE. I ALSO NOTICE WHEN THESE LIGHTS ARE ON MY BRAKE LIGHTS DO NOT SHOW ON THE REAR SIDE. THIS IS AM HAZARD AND MY TRUCK SLIPS FROM TIME TO TIME.

NHTSA ODI 11244236

MY CAR HAS STALLED PLENTY OF TIMES WITHIN 3 MONTHS. TWO OF WHICH I COULD HAVE BEEN KILLED ON THE HWY!. CAR STALLS, NO POWER THEN SHUTS OFF. I WOULD SHUT IT OFF FOR A BIT THEN TURN IT BACK ON. I DID TAKE IT IN TO THE SHOP AND THEY FOUND NOTHING ELSE BUT WAS CHARGED FOR THROTTLE AND NEW SPARKS.OH, AND NO LIGHTS ON DASH. SAME THING HAPPENED. LOTS OF MONEY SPENT. I STILL OWE ON IT SO I CAN'T AFFORD TO GET ANOTHER CAR. DON'T KNOW WHAT TO DO NEXT.

NHTSA ODI 11242012

TAKATA BRAKE LIGHTS NOT WORKING BOUGHT 3 SINCE JAN2019. GOT BRAKES DONE IN 2018 BUT PEDAL STILL MOVES AT RED LIGHT CAR MOVES FORWARD. I MASH BREAKS HARDER. ENGINE SHAKES OR JUMPS. IGNITION SWITCH WON'T TURN ON CAR IT DON'T CRANK UP KEY WAS REMADE A YR AGO. IGNITION STARTED BACK WORKING WELL BUT 6MONTHS AGO SAME PROBLEM AGAIN. TODAY I WAS STUCK 3.5HRS.HORRIBLE PLEASE HELP MY SORENTO IS LOVED BY ME. NO ONE CONTACTED ME ON THESE ISSUES IM HAVING.

NHTSA ODI 11235305

A FEW MONTHS AGO MY REAR BRAKES SUDDENLY STARTED MAKING NOISE. I MAINTAIN MY VEHICLES VERY WELL SO I WAS SURPRISED IT HAPPENED SO SUDDENLY. WHEN I TOOK IT IN THEY TOLD ME THE CALIPERS HAD SLIPPED AND MY BRAKES AND ROTORS NEEDED REPLACING. I NOTICED A LEAK IN MY GARAGE AS WELL. NEVER RECEIVED A RECALL OR WARNING NOTICE FROM KIA. WHEN I ENTERED MY VIN MY VEHICLE DOESN'T FALL UNDER THE RECALL EVEN THOUGH THAT'S EXACTLY WHAT HAPPENED TO MY VEHICLE. I DIDN'T EVEN REALIZE THIS UNTIL I WAS LOOKING FOR A RECALL 9N A DIFFERENT ISSUE.

NHTSA ODI 11221703

MY KIA SORENTO 2011. MY PROBLEM IS THAT MY CAR STARTED ACTING DIFFERENT. EVERY TIME I TURN IT MAKES A NOISE. I GOT THE BALL JOINT DONE. THE RIGHT SITE. ALSO I GOT THE STRUT DONE . I WAS TOLD THAT I NEED NEW STRUT AGAIN. .WENT I DRIVE IT SOUND LIKE IF THE CAR GONNA FALL APART.

NHTSA ODI 11194850

REAR PARKING BRAKES NEVER WORKED. USING MY SHIFT GEAR FOR PARKING . NOW FRONT DOOR IS NOT OPENING FROM OUTSIDE. WENT TO FORUM ON INTERNET ABOUT THIS ISSUE. THOUSANDS OF KIA SORENTO 2011 OWNERS HAS SAME ISSUE WITH THE DOOR. IF WE GO TO KIA, THEY CHARGE $400 FOR ONE DOOR LOCK! CRAZY! SO MANY KIA OWNERS DON,T WANT A KIA ANYMORE. ME EITHER

NHTSA ODI 11187033

REAR RIGHT WHEEL SPEED SENSOR REPLACED AT 136,000. ASB, BRAKE AND TRACTION LIGHTS ALL ON. WAS DRIVING APPOX 45 MILES PER HOUR ON CITY STREET, NO REASON FOR LOGHTS TO SUDDENLY COME ON. OWNERS MANUAL INDICATED THAT BATTERY SHOULD BE CHECKED FOR LOW CHARGE, NEW BATTERY NOT INDICATED IN THIS SITUATION. HAD REPLACED BRAKES, PADS AND ROTATORS THREE MONTHS PREVIOUSLY. GOT THREE QOUTES AND KIA WAS $250 MORE THAT THE OTHER REPAIR OPTIONS AND THE INDEPENTENT COMPANIES INCLUDED PURCHASING THE SENSOR FROM KIA.

NHTSA ODI 11171592

MY REAR CALIPER HAS FAILED SHORTLY AFTER REPLACING ALL 4 ROTARS, AND BRAKE PADS. NOW I AM FACING A RATHER EXPENSIVE BILL THAT I CANNOT AFFORD ON A LIMITTED INCOME AS I AM DISABLED. I AM ALSO LUCKY THAT THIS MALFUNCTION DID NOT CAUSE ME TO CRASH THE VEHICLE. I NOTICED MY GAS MILEAGE HAD SIGNIFICANTLY GONE DOWN, AND THE REAR OR THE VEHICLE WAS DRAGGING, AND I ALSO HEARD WHAT SOUNDED LIKE SOMETHING DRAGGING ON THE GROUND UND ERDERNEATH THE VEHICLE. THAT'S WHEN I NOTICED A GROOVE BEING DUG INTO MY ROTAR BY THE BRAKE PADS LOCKED IN THE ON POSITION.

NHTSA ODI 11164361