What 482 owners told NHTSA about the 2011 Jeep Wrangler 4-door 4xe

WHILE DRIVING MY JEEP FROM HOME TO WORK, I WAS PROBABLY FIVE MINUTES INTO THE DRIVE WHEN MY AIR BAG LIGHT BEGINS TO DING ON AND OFF EVERY COUPLE OF SECONDS. I WAS DRIVING ON THE SAME RESIDENTIAL STREET I ALWAYS TAKE TO WORK AND HAVE NEVER EXPERIENCED ANY ISSUES IN THE PAST. MY VEHICLE IS VERY WELL TAKEN CARE OF AND IS NOT ABUSED LIKE SOME JEEPS. AFTER WORK I WAS DOING RESEARCH AS TO WHAT COULD CAUSE THE PROBLEM AND THE CONSENSUS SEEMED TO BE THAT IF A JEEP WAS RAINED ON YOUR CLOCK SPRING WOULD SOON GO BAD. I HAVE REMOVED BOTH THE TOP AND DOORS FROM MY JEEP, BUT THE JEEP HAS NEVER BEEN RAINED ON. MY JEEP IS GARAGE KEPT AND THE ONLY ELEMENTS IT HAS BEEN EXPOSED TO IS HEAT AND DUST. ALSO, I EXPERIENCED THIS ISSUE IN JANUARY AND I AM IN NORTHERN UT SO THIS VEHICLE HAS NOT EVEN HAD THE TOP OFF WITHIN SIX MONTHS FROM THE INCIDENT. [XXX] SAID THEY WOULD BE HAPPY TO LOOK AT THE PROBLEM BUT THAT THE AVERAGE COST IS AROUND $500.00 (THEY SEEMED AWARE OF THE FAULTY PART). AFTER FURTHER RESEARCH I HAVE DISCOVERED THE 2008 CLOCK SPRING WAS FOUND TO BE RECALLED BUT NOTHING LATER THEN THAT? I AM CONFUSED HOW THE SAME PART CAN BE RECALLED ON THE SAME VEHICLE BUT ONLY FOR ONE YEAR? JEEP PROMOTES THEMSELVES AS TRAIL RATED, YET I WOULD ARGUE THEY ARE SIMPLY NOVELTY AT THIS POINT WITH ALL FASHION AND NO FUNCTION (MIND YOU THIS IS COMING FROM SOMEONE WHO DOES NOT EVEN PARTAKE IN OFF-ROADING). LASTLY, ASIDE FROM THE OBVIOUS SECURITY CONCERN IT HAS BEEN BROUGHT TO MY ATTENTION THAT THIS VEHICLE NOW WILL NOT PASS SAFETY AND EMISSIONS TESTING DUE TO MOPAR'S FAILURE I AM NOW REQUIRED TO PAY FOR THEIR MISTAKE. PLEASE ADDRESS THIS ISSUE AND HELP OTHERS IN THE FUTURE! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10702671

AIR BAG WARNING LIGHT COMES ON INTERMITTENTLY, AND SPEED CONTROL WORKS INTERMITTENTLY. PROBLEM WAS DIAGNOSED AS A DEFECTIVE CLOCK SPRING IN THE STEERING COLUMN. *TR

NHTSA ODI 10702405

MY AIR BAG LIGHT CAME ON. I TOOK MY CAR INTO THE DEALER AND THEY TOLD ME THAT THE CLOCK SPRING NEEDED TO BE REPLACED. I FOUND OUT THAT THERE IS RECALL FOR THE CLOCK SPRING, BUT ONLY ON THE RIGHT-HAND DRIVE JEEPS. HAVE THE LEFT-HAND DRIVES BEEN INCLUDED IN THIS RECALL? *TR

NHTSA ODI 10694651

TL*THE CONTACT OWNS A 2011 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V361000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10693528

IN REFERENCE TO NHTSA CAMPAIGN 11V528000, I AM THE OWNER OF A 2011 JEEP WRANGLER, WITH THE ABOVE VIN. THIS VEHICLE IS A LEFT HAND DRIVE AND HAS THE SAME CLOCKSPRING PROBLEM. IS THERE OR WAS THERE A RECALL FOR LEFT HAND DRIVE VEHICLES? MY AIRBAG LIGHT HAS BEEN ILLUMINATED FOR SEVERAL MONTHS AND MY MECHANIC RAN A DIAGNOSTIC, HE EXPLAINED THAT THERE WAS NO RECALL FOR THIS PROBLEM FOR MY JEEP. *TR

NHTSA ODI 10683941

THE AIRBAG LIGHT HAS COME ON TO REPORT A FAULT IN THE SYSTEM. THIS IS A MAJOR PROBLEM THAT JEEP WRANGLER JK OWNERS ARE HAVING. THE CLOCK SPRING IS FAULTY. THE RIGHT HAND DRIVE VERSION OF THIS VEHICLE HAS BEEN RECALLED FOR THE SAME PART. BUT NOT THE LEFT HAND DRIVE? THIS IS MOST DEFINITELY A DEFECTIVE PART AS AFTER SEARCHING ON THE INTERNET ITS A WIDE SPREAD PROBLEM AND NEEDS TO BE ADDRESSED. PARTS FAILING AS SOON AS 1/12 YEARS. THE AIRBAG WILL NOT DEPLOY IF IN AN ACCIDENT. *TR

NHTSA ODI 10680385

TL*THE CONTACT OWNS A 2011 JEEP WRANGLER. THE CONTACT STATED THAT THE CRUISE CONTROL AND THE HORN FAILED TO ACTIVATE. IN ADDITION, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 20,000.

NHTSA ODI 10679668

ON THE 2011 JEEP WRANGLER (LHD) DASHBOARD, THE AIRBAG WARNING LIGHT FLASHES ON EVERY OTHER MINUTE WITH A CHIME, AN INDICATION THAT THERE IS SOMETHING MALFUNCTIONING OR INTERFERING WITH THE VEHICLE'S AIRBAGS.THIS HAS BEEN A RECURRING ISSUE AND CONCERN FOR MANY 2011 JEEP WRANGLER (LHD) OWNERS, INCLUDING MYSELF, AND HAS BEEN SHOWN TIME AND TIME AGAIN TO BE CAUSED BY A FAULTY CLOCKSPRING WITHIN THE VEHICLE'S STEERING WHEEL. THIS FAULTY CLOCKSPRING IS THE CULPRIT FOR POTENTIAL AIRBAG FAILURE IN THE 2011 JEEP WRANGLER (LHD) DURING AN ACCIDENT OR PREMATURE DEPLOYMENT WHEN SIMPLY DRIVING AROUND. DAIMLER CHRYSLER HAS REFUSED TO ADDRESS THE SAFETY CONCERN OF THEIR FAULTY CLOCKSPRING THAT CAN CAUSE FAILURE OF THE VEHICLE'S AIRBAGS FROM PROPERLY DEPLOYING

NHTSA ODI 10670522

TL* THE CONTACT OWNS A 2011 JEEP WRANGLER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V176000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

NHTSA ODI 10668356

I HAVE BEEN EXPERIENCING ELECTRICAL PROBLEMS WITH MY VEHICLE SINCE I PURCHASED IT IN NOVEMBER 2010. THERE HAS BEEN SYSTEMIC ELECTRICAL FAILURES THAT ARE GETTING PROGRESSIVELY WORSE AND PUTTING MY SAFETY AT RISK. I HAVE BEEN GETTING THE RUN AROUND WITH CHRYSLER REGARDING THE PROBLEMS. - I PURCHASED THE VEHICLE BRAND NEW FROM A JEEP DEALER IN LOS ANGELES CALIFORNIA. SINCE BEING PURCHASED THE FOLLOWING COMPONENTS HAVE FAILED INTERMITTENTLY. EACH PART SIMPLY STOPPED WORKING WHILE I WAS DRIVING THE VEHICLE AND IN ORDER TO MAKE THEM START WORKING AGAIN I WOULD HAVE TO PULL OVER TURN THE CAR OFF WAIT A FEW MINUTES THEN TURN THE CAR BACK ON (HORN, LIGHTS, WINDOW MASER SWITCH, CAR STEREO, CAR STEREO AMP, DRIVER'S AIRBAG). ONCE I RESTARTED THE CAR IT SEEMED LIKE THE JEEP WOULD RESET AND THE PARTS WOULD START WORKING AGAIN. JEEP HAS BEEN REPLACING THESE ITEMS, BUT THEY WOULD NEVER ROOT CAUSE THE PROBLEM. - MOST RECENTLY CHRYSLER DISCOVERED THAT THE FUSE BOX & ELECTRICAL CLUSTER WERE DEFECTIVE. IT TOOK JEEP 77 DAYS TO REPLACE THE 2 PARTS. THE WORSE PART IS THEY TRIED TO HAVE ME DRIVE THE VEHICLE DURING THOSE 77 DAYS UNTIL THE PARTS BECAME AVAILABLE PUTTING ME AND ANY VEHICLE AROUND ME AT RISK OF INJURY AND DEATH. THIS IN MY OPINION IS A SERIOUS SAFETY HAZARD. - WHILE I HOPE THIS IS THE END OF MY PROBLEMS.. I THINK THE NHTSA SHOULD INVESTIGATE JEEP CHRYSLER'S ELECTRICAL CLUSTER AND COMPONENTS TO ENSURE THAT THEY ARE WORTHY OF BEING IN VEHICLES ON THE ROAD. *TR

NHTSA ODI 10659910

ON THE 2008 TO 2012 JEEP WRANGLER (LHD) DASHBOARD, THE AIRBAG WARNING LIGHT FLASHES ON EVERY OTHER MINUTE WITH A CHIME, AN INDICATION THAT THERE IS SOMETHING MALFUNCTIONING OR INTERFERING WITH THE VEHICLE'S AIRBAGS.THIS HAS BEEN A RECURRING ISSUE AND CONCERN FOR MANY 2008 TO 2012 JEEP WRANGLER (LHD) OWNERS, INCLUDING MYSELF, AND HAS BEEN SHOWN TIME AND TIME AGAIN TO BE CAUSED BY A FAULTY CLOCKSPRING WITHIN THE VEHICLE'S STEERING WHEEL. THIS FAULTY CLOCKSPRING IS THE CULPRIT FOR POTENTIAL AIRBAG FAILURE IN THE 2008 TO 2012 JEEP WRANGLER (LHD) DURING AN ACCIDENT OR PREMATURE DEPLOYMENT WHEN SIMPLY DRIVING AROUND. DAIMLER CHRYSLER HAS REFUSED TO ADDRESS THE SAFETY CONCERN OF THEIR FAULTY CLOCKSPRING THAT CAN CAUSE FAILURE OF THE VEHICLE'S AIRBAGS FROM PROPERLY DEPLOYING. THIS IS A MAJOR SAFETY VIOLATION AND SAFETY FEATURE THAT CAN AND WILL COST LOSS OF LIFE IF IT IS NOT FIX PROPERLY BY EITHER REPLACING IT OR CREATING A COVER FOR THE CLOCKSPRING. *TR

NHTSA ODI 10626229

MY 2011 LEFT HAND DRIVE JEEP WRANGLER JK (4 DOOR) HAS A WARNING LIGHT ON THE DASH. DEALER DETERMINED IT IS THE "CLOCK SPRING". UPON FURTHER RESEARCH, IT IS CLEAR THAT THIS IS A COMMON FAILURE. THERE IS A RECALL ON THE 1997 MODEL AND ALL OF THE RIGHT HAND DRIVE MODELS (MAIL DELIVER). THE PART IS THE SAME IN ALL OF THEM. THIS NEEDS TO BE ADDRESSED BEFORE THERE IS SERIOUS FATALITY (THE AIRBAG MAY NOT WORK AS A RESULT). A RECALL IS NECESSARY FOR ALL THE LEFT HAND MODELS AS WELL. *TR

NHTSA ODI 10607476

TL* THE CONTACT OWNS A 2011 JEEP WRANGLER. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE CLOCK SPRING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 11V528000 (AIR BAGS). THE FAILURE MILEAGE WAS 37,000.

NHTSA ODI 10596504

CLOCK SPRING HAS WENT BAD. WHICH MAKES THE AIRBAG AND HORN USELESS. ONLY 3 YEARS OLD. *TR

NHTSA ODI 10594900

TL* THE CONTACT OWNS A 2011 JEEP WRANGLER. THE CONTACT STATED WHEN STARTING THE IGNITION THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TROUBLE CODE INDICATED THAT THE CLOCK SPRING WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 52,600.

NHTSA ODI 10561584

MY CLOCK SPRING IS INOP THERE IS A RECALL FOR THIS ON RIGHT SIDE DRIVE JEEPS WELL MINE IS A LEFT SIDE DRIVE WITH THE SAME ISSUES THAT THE RIGHT SIDE DRIVE HAS WHY ISN'T IT A RECALL FOR ALL CLOCK SPRINGS THEY ARE THE SAME PART NUMBER FOR BOTH SIDE DRIVES PLEASE FIX THIS AS IT ALSO AFFECTS MY HORN AND AIRBAG. THANK YOU *TR

NHTSA ODI 10555206

UPON STARTING VEHICLE DURING INITIAL GAUGE CHECK THE AIR BAG LIGHT COMES ON. WHILE DRIVING ANYTIME THE STEERING WHEEL MOVES THE AIRBAG LIGHT CHIMES AND ILLUMINATES ON AND OFF. *TR

NHTSA ODI 10546462

DEALER INDICATED THAT CLOCK SPRING WAS FAULTY AND NEEDED REPLACEMENT. WAS TOLD THAT THIS WAS NOT COVERED UNDER WARRANTY AND WOULD COST $500. RESEARCH HAS SHOWN THAT CHRYSLER EXTENDED WARRANTY ON 2008 MODEL TO 150K MILES OR 10 YEARS DUE TO FAULTY CLOCK SPRING. IT DOES NOT APPEAR THAT THE DESIGN FLAW WAS CORRECTED AND I FEEL THAT THIS PART SHOULD BE COVERED UNDER WARRANTY BY CHRYSLER FOR ALL MODEL YEARS. *TR

NHTSA ODI 10494588

TL* THE CONTACT OWNS A 2011 JEEP WRANGLER. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT LOST CONTROL OF THE STEERING WHEEL ON AN ELEVATED ROAD. THE VEHICLE WENT AIRBORNE AND CRASHED INTO A FIELD WHERE THE VEHICLE ROLLED OVER. THE AIR BAGS DID NOT DEPLOY. THE DRIVER WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL. THE DRIVER OF THE VEHICLE SUSTAINED A FRACTURE TO HER SPINAL CORD AND SEVERAL BRUISES. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 14,600.

NHTSA ODI 10461190

I HAD A VEHICLE ACCIDENT AND THE AIR BAGS DID NOT DEPLOY. MY INSURANCE AGENT AND AUTO BODY TECHNICIAN BOTH AGREED THAT THE AIR BAGS SHOULD HAVE DEPLOYED. *TR

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