What 1,638 owners told NHTSA about the 2011 Jeep Grand Cherokee Srt

ENGINE DID NOT START. *TR

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VEHICLE WOULD NOT START. DEALER REPLACED FUEL PUMP RELAY, MENTIONED MANY PEOPLE WERE HAVING THIS ISSUE AND THAT CHRYSLER MAY HAVE/NEED TO RECALL SO KEEP RECEIPT. SUSPECT IT MAY BE THE TIPM. *TR

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JEEP WILL NOT START ON FIRST TRY. I REMOVED THE PUSH START BUTTON AND BEGAN STARTING WITH THE KEY. THAT WORKED FINE FOR ABOUT A MONTH THEN IT REQUIRED MULTIPLE TRIES TO GET IT STARTED. I HAVE NOW STARTED USING THE REMOTE START AND IT WORKED FOR 4 DAYS. IT IS NOT HARD TO START EVERY TIME BUT AT LEAST TWICE A DAY I HAVE A PROBLEM WITH IT. I HAD THE JEEP DEALERSHIP CHECK MY BATTERY IN AUGUST TO SEE IF THAT WAS THE PROBLEM AND THEY INFORMED ME MY BATTERY WAS FINE. *TR

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WILL NOT START 10 TO 15 TIMES BEFORE IT WOULD START. THEY PUT SOME KIND OF BYPASS RELAY IN IT.I THINK THERE MIGHT BE SOMETHING WRONG WITH TIPM SO THEY BYPASS PART OF IT WITH THIS RELAY. *TR

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I WAS AT A BUSINESS MEETING AND I CAME OUTSIDE TO START MY VEHICLE UP AND IT WOULDN'T START. TOOK THE TRUCK TO 2 MECHANICS BEFORE TAKING IT BACK TO WHERE I PURCHASED THE VEHICLE. DEALER EXPLAINED THAT ITS THE (T.I.P.M) TOTALLY INTEGRATED POWER MODULE AND ITS GONNA COST $1100 DOLLARS TO FIX. *TR

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TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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VEHICLE BEGAN PRESENTING WITH GRINDING NOISE UPON START UP (SIMILAR NOISE TO TURNING THE KEY IN OLDER VEHICLE ONCE ENGINE WAS RUNNING). BROUGHT TO DEALER'S ATTENTION AT TIME OF SERVICE - DEALER COULD NOT DUPLICATE GRINDING NOISE. WITHIN A FEW WEEKS, VEHICLE BEGAN TAKING MORE THAN 1 ATTEMPT TO TURN ENGINE OVER (SOMETIMES UP TO 4-5 ATTEMPTS), INCLUDING PROLONGED ENGAGEMENT OF STARTER MOTOR. IF MULTIPLE ATTEMPTS, NOTICED RICH FUEL SMELL. MENTIONED TO DEALER AT TIME OF NEXT SCHEDULED SERVICE - DEALER COULD NOT DUPLICATE STARTING PROBLEMS OVER THE COURSE OF 2 DAYS IN THEIR CARE. DEALER SAID TO WAIT FOR MORE FREQUENT OCCURRENCES TO BEGIN THEN THEY WOULD CHECK AGAIN. STARTING ISSUES WERE INTERMITTENT AND CONTINUED TO OCCUR UNTIL LAST WEEK, WHERE AFTER "HARD START," VEHICLE ENGINE STALLED WHILE IN REVERSE PULLING OUT OF PARKING SPOT (<5 MPH); HOWEVER, POWER TO LIGHTS AND RADIO REMAINED ON; STEERING LOCKED UP, AND HAD TO PUSH VEHICLE TO SAFE SPOT. TOOK 2 STARTS TO GET ENGINE RUNNING AGAIN. NEXT DAY, AFTER 4 FAILED STARTING ATTEMPTS (5TH SUCCESSFUL), HAD BATTERY TESTED AND REPLACED DAY AFTER THINKING IT COULD BE PART OF PROBLEM (STARTER AND ALTERNATOR TESTED FINE). THE DAY AFTER BATTERY REPLACEMENT, VEHICLE PRODUCED WHAT SOUNDED LIKE ABNORMAL START, THEN ENGINE STALLED WHILE IN MOTION UNDER 5 MILES PER HOUR. BASED ON EVIDENCE AND PRIOR REPORTS, FAULTY TIPM IS SUSPECT. WE ARE FORTUNATE THAT BOTH STALLS OCCURRED UNDER 5 MPH; IT IS ONLY A MATTER OF TIME BEFORE THIS HAPPENS AT HIGHWAY SPEEDS. HOPING THE NHTSA WILL FORCE CHRYSLER'S HAND INTO OPENING FORMAL INVESTIGATION INTO FAULTY ELECTRICAL SYSTEMS IN VEHICLES. *TR

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I WAS DRIVING ON THE HIGHWAY AND THE VEHICLE SHUT OFF, THE LIGHTS STARTED FLASHING AND THERE WAS NO POWER TO THE VEHICLE. I THOUGHT I WAS GOING TO DIE!!! IT WAS VERY HARD BUT I GOT IT TO THE SHOULDER. I CALLED 911 AND MY INSURANCE COMPANY AND THEY HAD IT TOWED TO THE NEAREST DEALER. THEY COULD NOT USE A NORMAL TOW TRUCK THEY HAT TO USE DOLLY WHEELS, SINCE EVERYTHING WAS LOCKED. MY LIGHTS CONTINUED TO FLASH FOR OVER SIX HOURS TILL THE DEALER COULD GET THEM SHUT OFF, IT BLEW MY FOG LIGHTS AND A TURN SIGNAL. THEY SAID IT WAS THE TIPM AND THEY LUCKILY HAD ONE. THIS WAS TO BE ALL FIXED BACK IN FEBRUARY. *TR

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WHEN CRANKING MY VEHICLE IT BEGINS TO STALL AND SOUNDS AS IF IT IS FLOODING. IT CONTINUES TO DO THIS UNTIL I CAN GET IT TO TURN OFF. THE STALLING IS CONTINUOUS. WHEN I TOOK MY JEEP TO THE DEALERSHIP THEY INFORMED THAT THE PROBLEM I AM EXPERIENCING IS DUE TO A DEFECTIVE TOTALLY INTEGRATED POWER MODULE, OR TIPM. THIS DEFECTIVE PART IS THE CAUSE OF THE PROBLEMS I'M INCURRING WITH STARTING MY VEHICLE AND IT'S STALLING. WHILE RESEARCHING THE ISSUE I LEARNED THAT THE TIPM CAN "PREVENT THE FUEL PUMP FROM SHUTTING OFF PROPERLY, CAUSE HEADLIGHTS AND TAILLIGHTS TO SHUT OFF, AND CAN CAUSE RANDOM AND UNCONTROLLABLE ACTIVITY OF THE HORN, WINDSHIELD WIPERS, ALARM SYSTEM, DOOR LOCKS, AND AIRBAGS." *TR

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I CURRENTLY HAVE A TIPM ISSUE WHICH CAN SOMETIMES MAKE IT IMPOSSIBLE TO START MY CAR. IN ADDITION, IT CAN CAUSE ANY OF THE FOLLOWING. THE FUEL PUMP NOT TURNING OFF THE AIRBAGS NOT DEPLOYING OR DEPLOYING RANDOMLY THE ENGINE STALLING WHILE DRIVING THE HORN GOING OFF AT RANDOM TIMES. I HAVE A 7 YEAR OLD SON AND I USE THIS VEHICLE EVERYDAY AND I CAN NOT AND WILL NOT PUT MY LIFE, MY SON AND OTHER DRIVERS LIFE AT RISK BECAUSE OF THIS ISSUE WITH THIS VEHICLE. ABOUT A MONTH AGO I HAD TO GET MY BREAK BOOSTERS REPLACE AS WELL BECAUSE THEY WENT OUT AND I ALMOST GOT IN TO AN ACCIDENT AND HURT NOT ONLY ME AND MY SON BUT ANOTHER DRIVER. I CONTACTED CHRYSLER THE SEEM TO SHOW NOT MUCH CONCERN BUT I WAS ABLE TO TAKE IT TO A LOCAL CHRYSLER SERVICE DEPARTMENT AND THEY CORRECTED THE BREAK BOOSTER ISSUE. NOW I HAVE THIS ELECTRICAL ISSUE THAT IS NOT SAFE AND I DON'T WAN TO CAUSE ANY DAMAGE TO ANYONE OR MYSELF BECAUSE MY JEEP STALLS IN THE MIDDLE OF THE HIGHWAY MY AIRBAGS GO OFF WHILE DRIVING AND CAUSE ME TO HURT SOMEONE OR MYSELF. PLEASE HELP ME NOT ONLY ME BUT HELP ME FOR THE OTHER DRIVERS ON THE ROAD NO ONE NEEDS TO GET HURT BECAUSE OF THESE DEFECTS OF THIS VEHICLE. THANK YOU! *TR

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THE TIPM MODULE MALFUNCTIONED AND I COULD NOT PULL MY BOAT OUT OF THE LAKE. HAD TWO CHILDREN WITH ME. *TR

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AS I WAS TRYING TO LEAVE WORK ON SEPT. 10, JEEP WOULDN'T START. IT WOULD TRY FOR A MINUTE, THE WHOLE THING WOULD SHAKE, AND THEN IT WOULD TURN OFF. I TRIED AGAIN, JEEP STARTED FINE AND DROVE HOME FINE. THE NEXT MORNING WHEN I WAS HEADED TO WORK, THE JEEP WOULDN'T START - SAME SHAKING THING, I TRIED 5 TIMES AND IT WOULD NEVER COME ON. STARTED RESEARCHING ONLINE AND LOOKS LIKE WE'VE FALLEN VICTIM TO THE TIPM PROBLEM I KEEP READING ABOUT. *TR

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VEHICLE WILL NOT START. I AM TOLD IT IS RELATED TO A TIPM FAILURE. 1300 DOLLARS TO FIX ON A CAR THAT IS OUT OF WARRANTY WITH LESS THAN 20K MILES. THE PART IS ALSO OK BACK ORDER FOR OVER A MONTH. I AM TOLD THERE COULD BE RANDOM DEPLOYMENT OF AIRBAGS ALSO. *TR

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TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL). THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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VEHICLE HARD TO START, FAILED TO START, AND QUIT AFTER STARTING. FAILURE OF THE DEFECTIVE TOTALLY INTEGRATED POWER MODULE (TIPM). *TR

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TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE WOULD STALL. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ALSO, THE INSTRUMENT PANEL WARNING INDICATORS INTERMITTENTLY ILLUMINATED. THE DEALER STATED THAT THE TIPM UNIT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

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MY JEEP GRAND CHEROKEE HASN'T BEEN STARTING REGULARLY FOR ABOUT 3 MONTHS. FOUR DAYS AGO THE HEADLIGHTS TURNED OFF WHILE I WAS DRIVING, YESTERDAY IT WOULDN'T START AT ALL. CURRENTLY HAVING THE TIPM REPLACED TO THE TUNE OF $1100. *TR

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WE PURCHASED OUR 2011 JEEP GRAND CHEROKEE BRAND NEW IN AUGUST 2010. OVER THE COURSE OF THE LAST YEAR THERE WERE MOMENTS WHEN THE VEHICLE WAS HARD TO START. IN THE LAST TWO WEEKS THE HARD STARTING ONLY OCCURRED THE INITIAL START OF THE DAY. SUBSEQUENTLY, AUGUST 31ST - SEPTEMBER 5TH THE HARD START OCCURRED AT EVERY START THROUGH OUT THE DAY. I NO LONGER FELT COMFORTABLE DRIVING IT ANYWHERE FEELING LIKE I WOULD BE STRANDED SOMEWHERE. THE CAR IS CURRENTLY AT THE DEALERSHIP WITH A NEW TIPM BEING INSTALLED AT A COST OF $1000 FOR THE PART AND ANOTHER $411 IN LABOR AND TAX. *TR

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OCTOBER 20, 2013, ATTEMPTED TO TURN IGNITION OFF WHEN THE STARTER MOTOR REMAINED ENGAGED AND CONTINUED CRANKING AFTER SHUT OFF AND ENGINE CHECK LIGHT CAME ON. STARTER MOTOR FINALLY DISENGAGED AFTER PUSHING THE START/STOP BUTTON MULTIPLE TIMES. VEHICLE HAS ONLY 20652 MILES ON THE ODOMETER. VEHICLE TAKEN TO THE DEALER WHO ADVISED THAT THE STARTER MOTOR NEVER REMAINED ENGAGED WHILE CRANKING DURING THEIR TEST. DEALER INVOICE REPORTS "CHECK VEH FOR CHECK ENGINE LIGHT ON, HOOK UP TO SCANNER FOUND "DTC P0108". CHECKED FOR FLASH FOUND POWER TRAIN FLASH REPROGRAM PCM THEN RETEST, VEHICLE OK". DEALER MENTIONED NOTHING ABOUT A POSSIBLE TIPM PROBLEM. VEHICLE RAN FINE FOR A WHILE, BUT THE SAME THING OCCURRED SEVERAL MONTHS LATER. SINCE THE SECOND INCIDENT, NO FURTHER PROBLEMS UNTIL YESTERDAY (SEPTEMBER 6, 2014) WHEN THE ENGINE WOULD NOT START AS THE STARTER MOTOR REMAINED ENGAGED AND CONTINUED TO CRANK. THE STARTER MOTOR DISENGAGED AND STOPPED CRANKING WHEN THE START/STOP BUTTON WAS PUSHED, BUT THE SAME THING HAPPENED 5 SUCCESSIVE TIMES WHEN ADDITIONAL ATTEMPTS WERE MADE TO START THE ENGINE. FINALLY, THE VEHICLE STARTED. I GOOGLED THE SYMPTOMS AND LEARNED ABOUT THE ONGOING PROBLEM WITH THE TIPM INVOLVING THE 2011 JEEPS. I'VE RECENTLY RECEIVED TWO RECALL NOTICES FROM CHRYSLER FOR "P36 / NHTSA 14V-391 AND 154" (LAMP WIRING AND BRAKES), BUT NOTHING REGARDING THE TIPM PROBLEM. I NOW HAVE A LACK OF CONFIDENCE IN MY JEEP. *TR

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MY JEEP WAS HAVING PROBLEMS STARTING FOR 3 WEEKS NOW BUT THE DEALER COULDN'T LOOK AT IT UNTIL 9/9/14 ON TUESDAY 9/2/14 IT STALLED WHILE DOING 55 MPH ON THE LONG ISLAND EXPRESSWAY, I WAS ABLE TO COAST TO THE SHOULDER AND ABLE TO GET THE CAR STARTED AFTER ABOUT A DOZEN TRIES. I CALLED THE DEALER AND TRIED TO GET IN EARLIER BECAUSE ON MY CONCERN ABOUT SAFETY. THEY TOLD ME I WAS LUCKY I STILL HAD THE APPOINTMENT THAT I HAD BECAUSE THEY ARE OVERBOOKED. IT WOULD NOT START AT ALL ON FRIDAY 9/5/14 I HAD IT TOWED TO ANOTHER DEALER THAT DIAGNOSED IT AS A FAULTY TIPM. AND IT WOULD COST ME 1098 TO FIX BECAUSE THE WARRANTY WILL NOT COVER IT. AFTER LOOKING UP THE PROBLEM I SEE THAT THIS IS A SERIOUS ISSUE WITH MY MODEL. THIS IS A SERIOUS PROBLEM WITH THE ENGINE STALLING AT SPEED. CHRYSLER SHOULD FIX THIS FOR FREE! *TR

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VEHICLE WILL STALL AT ANY SPEED WITHOUT ANY PRIOR WARNING CAUSING LOSS OF STEERING AND BRAKING. THE VEHICLE HAS TO COME TO A COMPLETE STOP TO BE STARTED AS IT IS A PUSH BUTTON START AND IT HAS TO BE IN PARK WITH FOOT ON BRAKE. STARTED A CASE NUMBER WITH JEEP, TOOK IT TO SEVERAL JEEP AUTHORIZED SERVICE FACILITIES AND THEY COULD NOT DIAGNOSE THE PROBLEM. THE VEHICLE HAD A TIPM (TOTALLY INTEGRATED POWER MODULE) REPLACED AT ABOUT 80,000 MILES. SHOULD HAVE BEEN RECALLED, WAS NOT. JEEP CLOSED THE CASE TELLING US THERE WAS NOTHING THEY COULD DO FOR US AS THEY COULD NOT DIAGNOSE THE PROBLEM. THIS VEHICLE HAS HAD NUMEROUS ELECTRICAL ISSUES DOCUMENTED STARTING WHEN IT ONLY HAD 50 MILES ON IT. THIS VEHICLE IS NOT SAFE TO DRIVE. *TR

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ENGINE WOULD CRANK BUT WOULD NOT START. REQUIRED REPEATED TRIES AND WOULD THEN START. THIS HAS OCCURRED SEVERAL TIMES SINCE FEBRUARY. SEEMS TO OCCUR AFTER CAR HAS BEEN SITTING FOR A FEW DAYS. RADIO AND AC HAVE ALSO HAVE SOME UNEXPLAINED BEHAVIORS THAT MAY OR MAY NOT BE RELATED. HAVE NOW LEARNED THROUGH NUMEROUS ONLINE COMPLAINTS THAT TIPM MAY VERY WELL BE THE CULPRIT. GOING TO DEALER ON MONDAY. *TR

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WITHIN THE FIRST TWO MONTHS OF OWNING THE VEHICLE, IT DIDN'T WANT TO CRANK (DIDN'T TURN OVER). AFTER TWO ATTEMPTS, IT CRANKED FINE FOR THE NEXT FEW MONTHS. ABOUT A MONTH LATER, SAME THING OCCURED. 09/03/14 SAME TYPE OF INCIDENT OCCURED EXCEPT ETC LIGHT CAME ON. CRANKED AFTER TWO SEPARATE ATTEMPTS. CAR ALARM ALSO RANDOMLY WILL GO OFF IN A PARKING LOT, ESPECIALLY WHENEVER LOCKED, WITH NO OTHER CARS OR INTERFERENCES AROUND (HAPPENS AT LEAST MONTHLY).

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CAR WILL NOT START AND FUEL PUMP WILL NOT SHUT OFF. THE ISSUE IS RELATED TO THE TOTALLY INTEGRATED POWER MODULE (TIPM). *TR

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