What 1,638 owners told NHTSA about the 2011 Jeep Grand Cherokee Srt

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS THE VEHICLE SUDDENLY SHUT OFF. THE FAILURE MAINLY OCCURRED WHILE DRIVING IN COLD WEATHER AND WHILE MAKING A TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (RAINBOW JEEP, 301 RIVER HIGHLANDS BLVD, COVINGTON, LA) ON SEVERAL OCCASIONS AND THE DRIVESHAFT, OIL PAN, PURGE SOLENOID, EXHAUST MANIFOLD GASKET AND BOLTS, AND THE FUEL PUMP WERE REPLACED; HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 60,000.

NHTSA ODI 11141756

I HAD MY 3 VERY YOUNG GRANDCHILDREN WITH ME AND WAS HEADING TO TOWN IN JULY OF THIS YEAR. I WENT TO TURN FROM A RURAL ROAD , MAKING A LEFT, ONTO A MAIN ROAD. THE ENGINE STILL RUNNING, THE JEEP JUST STOPPED IN THE MIDDLE OF THE INTERSECTION. THANK GOD IT WAS NOT A BUSY TIME OF DAY . I WAS TOLD THERE WAS ONLY 1 OWNER WHEN I BOUGHT IT, AND I KEPT THE OIL CHANGED EVERY 5000 MILES, WAS ALWAYS TOLD SEALED TRANSMISSION. TOWED TO HOME THEN 2 WEEKS LATER TOWED TO DAN HEMM GMC JEEP WHERE IT STILL SITS BECAUSE THEY WANT 4800 FOR A NEW TRANSMISSION, AND I AM ON DISABILITY AND DONT HAVE IT.

NHTSA ODI 11133634

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT UNKNOWN SPEEDS, THE CONTACT HEARD AN ABNORMAL TICKING NOISE. ADDITIONALLY, THE CONTACT STATED THAT THE VEHICLE WAS STUCK IN THE FRONT WHEEL DRIVE POSITION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANSFER CASE NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 60,000.

NHTSA ODI 11133396

THREE INSTANCES WHERE TWO STATIONARY AND ONE IN MOTION FULL ACCELERATION WITH OUT TOUCHING THE GAS PEDAL. THE DEALER TOLD ME THAT THERE WAS A TRANSMISSION FLUID LEAK. CAUSED MY TRANSMISSION OIL TO BURN WHICH LEAD TO A FAULTY TRANSMISSION. PCIM WAS FLASHED AND CAUSED TRANSMISSION TO DECELERATE AT 40MPH LOOSING ALL FUNCTION.

NHTSA ODI 11128653

THE TRANSMISSION COOLER LEAKS AND NO WAY OF CHECKING TRANSMISSION FLUID LEVEL COULD CAUSE TRANSMISSION TO FAIL UNEXPECTEDLY

NHTSA ODI 11114324

INTERNAL TRANSMISSION FAILURE/REPLACED RADIATOR/REPLACED RECTIFIER IN ALTERNATOR

NHTSA ODI 11110757

CAR DOESN'T START. IT WAS JUMP STARTED AND STILL DID NOT TURN OVER. THE RADIO, LIGHTS AIR DOORS ALL STILL WORK BUT THE ENGINE WON'T TURN OVER. I SAW THERE WAS A RECALL FOR THIS ISSUE AND THE DEALERSHIP STATED THAT THE ISSUE WAS REPAIRED BACK IN 2014. WHY AM I STILL HAVING THIS PROBLEM?

NHTSA ODI 11101487

TL* THE CONTACT OWNED A 2011 JEEP GRAND CHEROKEE. AFTER BACKING INTO THE DRIVEWAY AND ATTEMPTING TO PLACE THE VEHICLE IN PARK, THE VEHICLE ACCELERATED IN REVERSE WITHOUT WARNING. AS A RESULT, THE PERSON BEHIND THE VEHICLE WAS STRUCK AND PINNED UNDERNEATH THE TIRES. THE VICTIM WAS FATALLY INJURED. THE VEHICLE ACCELERATED ALL THE WAY THROUGH THE GARAGE AND TRAVELED UP A THREE FOOT HIGH CONCRETE WALL BEHIND THE GARAGE WHERE IT FINALLY CAME TO A STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO ONE TEN TOWING AND THEN TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS DECLARED A TOTAL LOSS. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 130,000.

NHTSA ODI 11094100

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BATTERY, THE ALTERNATOR ASSEMBLY, AND THE PCM. THE ALTERNATOR ASSEMBLY WAS EXTREMELY WARM INTERNALLY, WHICH AFFECTED THE PCM. THE VEHICLE HAD TO BE TURNED OFF DURING THE REPAIR TO FURTHER DIAGNOSE THE PCM INTERNAL VOLTAGE SHORTAGE. THE DEALER (FRED BEANS CHRYSLER DODGE JEEP RAM, 858 N EASTON RD, DOYLESTOWN, PA 18902, (215) 348-7500) WAS AWARE THAT THERE WERE TWO RECALLS FOR NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). A REPAIR APPOINTMENT WAS SCHEDULED FOR MAY 10, 2018. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INFORMED THE CONTACT THAT THE VEHICLE YEAR WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 83,000. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC).

NHTSA ODI 11091421

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (STATELINE CHRYSLER JEEP DODGE RAM, 800 GOLD HILL RD, FORT MILL, SC 29708) WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONER CONDENSER FAILED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC FOR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11088506

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE AIR SUSPENSION AND POWER TRAIN CONTROL MODULE WARNING INDICATORS ILLUMINATED. IN ADDITION, THE WINDSHIELD WIPERS OPERATED INDEPENDENTLY AND THE VEHICLE STALLED. THE VEHICLE WAS NOT ABLE TO RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE ALTERNATOR FAILED AND DAMAGED THE POWER CONTROL MODULE. ALSO, THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.

NHTSA ODI 11066461

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED AND SHUT OFF WITHOUT WARNING. THE VEHICLE WAS PLACED IN NEUTRAL AND RESTARTED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE WAS NOT DIAGNOSED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. PARTS DISTRIBUTION DISCONNECT. *BF *AS UPDATED 8/20/18*JB

NHTSA ODI 11047865

TAKATA RECALL I JUST PURCHASED MY JEEP BACK IN JUNE AND CAN VIEW THE SERVICE HISTORY. THIS COMPLAINT IN PARTICULAR HAS TO DO WITH EXTENDED CRANK. MY JEEP TAKES AWHILE TO START. I SEE THAT THERE WAS A FUEL PUMP RELAY RECALL. I SEE IN MY SERVICE HISTORY THAT MY JEEP HAD THIS PART REPLACED: 02/02/2015 78,423 MI AT JT'S CHRYSLER JEEP DODGE FIAT. AGAIN, ACCORDING TO THE SYMPTOM/CONDITIONS, I AM STILL EXPERIENCING THE SAME ISSUE, AND WOULD LIKE THIS FIXED AS SOON AS POSSIBLE BECAUSE OF SAFETY CONCERNS. I AM EXPERIENCING OR HAVE A SYMPTOM/CONDITION OF A CLUNK AND/OR BUMP FELT THROUGH THE STEERING WHEEL UNDER MODERATE BRAKING OR DRIVING OVER ROUGH ROADS (19-003-14) PART TO FIX KNOWN ISSUE IS (AR) 05057539AD SHAFT, STEERING COLUMN INTERMEDIATE. I WOULD LIKE THIS FIXED AS SOON AS POSSIBLE BECAUSE OF SAFETY CONCERNS. I AM EXPERIENCING A SYMPTOM/CONDITION OF A POWERTRAIN ISSUE. WHEN ACCELERATING, I FEEL THE TRANSMISSION SLIPPING AND THE ENGINE MAKES VERY NOISY AND ABRUPT VIBRATIONS. ALL LUBRICANT IS NEW. I WOULD LIKE THIS FIXED AS SOON AS POSSIBLE BECAUSE OF SAFETY CONCERNS. MY WINDOW WASHING FEATURE DOES NOT SPEW FLUID ONTO FRONT WINDOWS, HOWEVER, WILL SPEW LIQUID ON REAR WINDOW. I WOULD LIKE THIS FIXED AS SOON AS POSSIBLE BECAUSE OF SAFETY CONCERNS.

NHTSA ODI 11033083

THE COMBINATION AC CONDENSOR/TRANSMITTION OIL COOLER IS LEAKING TRANSMITTION FLUID. IT WILL HAVE TO BE REPLACED TO RESOLVE THE ISSUE. I STARTED NOTICING OIL ON THE SKID PLATE UNDER THE FRONT END.

NHTSA ODI 11025197

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. ON ANOTHER OCCASION, ALL OF THE DOORS LOCKED AND UNLOCKED INADVERTENTLY. ALSO, WHILE DRIVING, THE GEAR SHIFTER AUTOMATICALLY SHIFTED INTO FIRST GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO OLATHE DODGE CHRYSLER JEEP RAM (LOCATED AT 15500 W 117TH ST, OLATHE, KS 66062 (888) 864-4741) WHERE IT WAS DIAGNOSED, BUT NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS PROVIDED CASE NUMBER: 32155774. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

NHTSA ODI 11015919

MY 2011 JEEP GRAND CHEROKEE IS LEAKING FROM WHAT APPEARS TO BE COMING FROM THE TRANS COOLER PART JUST ABOVE THE A/C CONDENSER. THIS SEEMS TO BE AN EXTREMELY COMMON ISSUE WITH THE 2011-2013 MODELS.

NHTSA ODI 11010411

WHEN DRIVING BETWEEN 50-65 MPH THE VEHICLE SHUTTERS LIKE SOMETHING IS GOING IN AND OUT OF GEAR. THERE IS ALSO A LOUD CLUNK WHEN STARTING FROM A DEAD STOP, ABOUT THE TIME THE VEHICLE SHIFTS INTO 2ND GEAR, ABOUT 4 SECONDS AFTER TAKE OFF.

NHTSA ODI 11004993

TRANSFER CASE MAIN SHAFT FAILED, CAUSING A TOTAL LOCK UP OF THE VEHICLE. IT HAD TO BE TOWED TO DEALER AND TOOK 3 WEEKS TO REPAIR.

NHTSA ODI 10991161

THE TRANSMISSION/AC COOLANT CONDENSER IS LEAKING. BIG PROBLEM FOR YOUR TRANSMISSION AND AC UNIT.

NHTSA ODI 10991191

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE SHIFTED INTO FOURTH GEAR INDEPENDENTLY AND STALLED AFTER AN INCLINED HILL WITH CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED A CASE HAS BEEN ASSIGNED HOWEVER IT WAS NOT GUARANTEED DUE TO THE VEHICLE WAS OUT OF THE 36 MONTH WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

NHTSA ODI 10986027

TRANSMISSION COOLER AC CONDENSER COMBINATION UNIT LEAKING AT WELDS. A LOT OF THESE OWNERS COMPLAINING OF THESE FAULTY COOLERS AROUND THE INTERNET - FORUMS, YOU TUBE, ETC. VERY EXPENSIVE REPAIR NEEDED DUE TO HAVING TO EMPTY AND RECHARGE THE FREON SYSTEM, AS WELL AS REFILL TRANSMISSION FLUID WHICH CAN ONLY BE DONE BY A PROFESSIONAL AT A PROPERLY EQUIPPED SERVICE SHOP. TRANSMISSION FLUID HAS NO OWNER DIP STICK FOR LEVEL CHECK. NOTICED FLUID LEAK ON FLOOR/GROUND THAT COULD CAUSE A SLIP OR FALL.

NHTSA ODI 10979888

2011 JEEP GRAND CHEROKEE OVERLAND SUMMIT. CONSUMER WRITES IN REGARDS TO SUDDEN VEHICLE ACCELERATION. *LD THE CONSUMER STATED THE VEHICLE SUDDENLY ACCELERATED INTO THE REAR OF A TRUCK, FLIPPED MULTIPLE TIMES, AND ROLLED APPROXIMATELY 30 FEET DOWN AN EMBANKMENT. THE AIRBAGS DID NOT DEPLOY. THE SEAT BELT FAILED TO LOCK CAUSING THE CONSUMER TO SUFFER A BROKEN EYE SOCKET. THE PASSENGER WAS KILLED. THE VEHICLE WAS TOTALED. *JS

NHTSA ODI 10966949

MY DRIVE SHAFT IS COMING APART, I UNDERSTAND THIS IS ONE OF OVER 100 RECENTLY HAVING THIS SAME PROBLEM. THE JEEP IS UNSAFE TO DRIVE (VIBRATION AND KNOCKING SOUNDS) AND THE DELIVERY TIME ON THE REPLACEMENT IS 3 MONTHS. JEEP ARE SUGGESTING THE VEHICLE IS SAFE TO DRIVE WHILE WAITING FOR THE PART AND THEREFORE NOT PROVIDING TEMPORARY TRANSPORTATION UNTIL THE NEW PART COMES IN. *JS

NHTSA ODI 10937060

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LOST POWER. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.

NHTSA ODI 10919847

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE THE GEAR SHIFTER WAS IN THE PARK POSITION, THE VEHICLE ROLLED AWAY IN REVERSE AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000.

NHTSA ODI 10909891