What 1,638 owners told NHTSA about the 2011 Jeep Grand Cherokee Srt

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING ABOUT 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER, HOWEVER SHE WAS ABLE TO MAKE A LEFT TURN OFF OF THE ROADWAY. THE CONTACT STATED AS SHE WAS MAKING THE TURN, SMOKE WAS SEEN COMING FROM THE FRONT OF THE VEHICLE AS IT STALLED. THE CONTACT STATED THAT A LIGHTENING BOLT (ELECTRONIC THROTTLE CONTROL) WARNING LIGHT WAS DISPLAYED ON THE INSTRUMENTAL PANEL. THE CONTACT'S COMPANION OPENED THE HOOD AND NOTICED THAT THE ALTERNATOR WAS ON FIRE AND BURNT OUT COMPLETELY. THE FIRE EXTINGUISHED WHEN THE HOOD WAS OPENED. THE VEHICLE WAS TOWED TO THE RIVER OAKS CHRYSLER JEEP DODGE RAM (4807 KIRBY DR, HOUSTON, TX 77098) WHERE IT WAS STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RESEARCHED THE FAILURE ON-LINE AND FOUND NHTSA CAMPAIGN NUMBER: 17V43500 (ELECTRICAL SYSTEM) HOWEVER, HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

NHTSA ODI 11328334

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, WHITE SMOKE BEGAN TO EMIT FROM THE ENGINE AS THE BATTERY LIGHT ILLUMINATED. AFTER SOME TIME, THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE IT TO EASTCHESTER CHRYSLER JEEP DODGE RAM (4007 BOSTON RD, THE BRONX, NY 10466). THE DEALER INITIALLY DIAGNOSED THE VEHICLE WITH A DEFECTIVE WATER PUMP AND THERMOSTAT. SEEKING A SECOND OPINION, THE CONTACT WAS THEN ABLE TO DRIVE THE VEHICLE TO A NEARBY INDEPENDENT MECHANIC WHO THEN DIAGNOSED THE VEHICLE WITH A DEFECTIVE ALTERNATOR. THE ALTERNATOR WAS REPAIRED BY THE MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000. UPON INVESTIGATION, THE CONTACT ALSO DISCOVERED THAT HER VEHICLE HAD BEEN PLACED UNDER NHTSA CAMPAIGN NUMBER :19V813000(ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS THAT PARTS NOT AVAILABLE.

NHTSA ODI 11328232

BURNING SMELL AND SMOKE FROM UNDER HOOD WHILE DRIVING SO I PULLED INTO NTB SERVICE CENTER. THEY IMMEDIATELY CHECKED MY VEHICLE AND SAID THAT MY ALTERNATOR WAS BURNING AND THAT MY VEHICLE WAS UNSAFE TO DRIVE. NTB REPLACED ALTERNATOR THE NEXT DAY. *TR*DT

NHTSA ODI 11321293

I WAS DRIVING MY 2011 JEEP GRAND CHEROKEE DOWN A CITY STREET WHEN WITH OUT ANY WARNING THE VEHICLE COMPLETELY CUT OFF. I COULD NOT CONTROL THE VEHICLE AT ALL NOT EVEN HONK THE HORN TO LET OTHER DRIVER KNOW SOMETHING IS WRONG WITH MY VEHICLE. WHEN I TOOK IT TO GET FIXED THE DEALERSHIP SAID I NEED A NEW TOTALLY INTERGRATED POWER MODULE

NHTSA ODI 11296637

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE EXITING A PARKING LOT, THE VEHICLE ACCELERATED WITHOUT WARNING. AS A RESULT, THE DRIVER CRASHED INTO ANOTHER VEHICLE. THE DRIVER SUSTAINED FOOT AND BACK INJURIES, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE OTHER DRIVER WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11287900

MY BATTERY LIGHT CAME ON SO I PULLED OVER AT AN ADVANCED AUTO AND HAD THE BATTERY CHECKED. THIS WAS ON MY WAY TO WORK. THEY TESTED MY BATTERY AND SAID THE BATTERY THAT I HAD JUST REPLACE 3 MONTHS EARLIER HAD A BAD CELL. HOW IS THAT POSSIBLE? I HAD IT REPLACED AND THEN TRIED TO START THE VEHICLE TO TEST THE ALTERNATOR. AT THAT POINT MY ALTERNATOR STARTED SMOKING AFTER THE VEHICLE STARTED. THEY SAID MY ALTERNATOR WASNT CHARGING ENOUGH AND IT NEEDED REPLACED. AT THIS POINT I HAD TO DISCONNECT MY BATTERY TO STOP THE ALTERNATOR FROM SMOKING. WHEN I DID THIS, MY BATTERY FELT UNUSUALLY HOT. GOT IT TESTED AND IT BLEW MY BATTERY. I REPLACED THE BATTERY AND THE ALTERNATOR AND THEN THE STARTER WAS NOT FUNCTIONING AT ALL. I REPLACED THE STARTER AND THERE WAS NO CHANGE. THE STARTER WAS NOT GETTING ANY POWER. AS IM READING THROUGH THE COMPLAINTS SECTION THE ONLY TWO THINGS IT COULD BE IT SEEMS IS THE TIPM OR THE PCM. THIS SEEMS LIKE IT SHOULD BE A MAJOR SAFETY CONCERN AND SHOULD BE LOOKED INTO BEFORE SOMEONE GETS HURT. MAYBE COULD BE A CLASS ACTION LAWSUIT ON JEEP AS IT SHOULD STAND BEHIND ITS PRODUCT.

NHTSA ODI 11270921

OUR JEEP GRAND CHEROKEE CAUGHT FIRE WHILE SITTING IN THE CARPORT UNDER OUR HOME UNATTENDED AND UNPOWERED ON AUGUST 25 2018. THE 2011 JEEP GRAND CHEROKEE WAS SERVICED BY THE SPITZER CHRYSLER JEEP DEALER IN HOMESTEAD FLORIDA ON AUGUST 22 2018 FOR RECALL R71/NHTSA 15V-879 PLUS TWO OTHER ITEMS. THE VEHICLE WAS PICKED UP LATE ON FRIDAY AUGUST 24 AND DRIVEN HOME WHERE THE VEHICLE REMAINED PARKED UNTIL IT CAUGHT FIRE THE NEXT MORNING AROUND 1135. I HAD JUST WALKED PAST THE CAR AT AROUND 1130 AND EVERYTHING WAS FINE. BY 1155 WE NOTICED SMOKE COMING FROM UNDER OUR HOME AND I RUSHED DOWN TO FIND A BLAZING INFERNO. I CALLED 911 AND IMMEDIATELY STARTED FIGHTING THE FIRE TO PREVENT MY HOME FROM CATCHING FIRE AND BURNING DOWN. FIRE INSPECTIONS WERE COMPLETED BY THE STATE FIRE MARSHALL, USAA INSURANCE FIRE INSPECTOR, FCA CHRYSLER FIRE INSPECTOR, AND ZURICH INSURANCE FIRE INSPECTOR. THE RECALL AND FIRE WAS CAUSED BY A FAULTY MANUFACTURING AND ASSEMBLY PROCESS. FCA CHRYSLER CHOOSE TO DENY ANY RESPONSIBILITY IN BUILDING A DEFECTIVE VEHICLE AND DEVELOPING A RECALL WHICH ONCE APPLIED MADE OUR VEHICLE MORE LIKELY TO CATCH FIRE. OUR GRAND CHEROKEE IS NOT THE ONLY VEHICLE TO CATCH FIRE AFTER THE RECALL WAS APPLIED. A QUICK SEARCH ON THE INTERNET WILL FIND OTHERS THAT HAVE BURNED POST RECALL. MY INSURANCE CARRIER RELAYED TO ME THAT ONE AGENT HAD ADVISED A FRIEND NOT THE HAVE THE RECALL DONE AS SOME CARS WERE BURNING POST RECALL. WHILE FCA CHRYSLER IS TRYING TO PLACE BLAME ON THE DEALER WHO APPLIED THE RECALL THE FACTS AND OTHER INSPECTIONS DO NOT SUPPORT THAT CONCLUSION. FCA CHRYSLER HAS DENIED ANY RESPONSIBILITY AND CONSIDERS THE CASE CLOSED AS THEY DO NOT WANT TO BE FACED WITH ANOTHER 600,000 TO 700,000 VEHICLE RECALL JEEP GRAND CHEROKEE OR DODGE DURANGO VEHICLES COVERED UNDER THIS RECALL. *DT*JB *DT*JB

NHTSA ODI 11265981

MY VEHICLE HAS STALLED TWICE WITH MY CHILDREN IN THE CAR DUE TO THE LISTED RECALL IN WHICH CHRYSLER HAS ALREADY REPLACED ONCE! THIS DID NOT FIX THE PROBLEM AND IS CURRENTLY AT THE DEALER AGAIN FOR DIAGNOSES BECAUSE I AM SCARED FOR MY LIFE TO DRIVE THIS VEHICLE. CAN YOU PLEASE HELP! I WAS IN MOTION GOING 55 MILES AN HOUR IN THE FAST LANE WHEN THE VEHICLE STALLED FOR NO REASON. THE JEEP SERVICE TECH HAS LINKED IT BACK TO THE SAME FUEL RELAY AND THIS COULD BE A FATAL PROBLEM IF NOT FIXED. PLEASE I HAVE THREE KIDS AND MYSELF THAT COULD BE INJURED IF THIS IS NOT ADDRESSED ASAP!!*DT*JB CHRYSLER IS RECALLING 188,723 2011 DODGE DURANGO AND JEEP GRAND CHEROKEE SUVS IN THE U.S. BECAUSE OF A DEFECTIVE FUEL-PUMP RELAY INSIDE THE POWER MODULE THAT CAN CAUSE THE VEHICLES TO "STALL WITHOUT WARNING," ACCORDING TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. THE SUVS ARE EQUIPPED WITH EITHER A 3.6-LITER V6 OR 5.7-LITER V8 ENGINE. "IN THE AFFECTED VEHICLES, THE FUEL-PUMP RELAY INSIDE THE TOTALLY INTEGRATED POWER MODULE MAY FAIL, CAUSING THE VEHICLE TO STALL WITHOUT WARNING," SAID NHTSA IN ITS SUMMARY OF THE PROBLEM. "A VEHICLE STALL INCREASES THE RISK OF A CRASH." THIS IS PART OF A GLOBAL RECALL OF AN ESTIMATED 230,760 CHRYSLER SUVS, INCLUDING 15,898 IN CANADA, 7,126 IN MEXICO AND 19,013 OUTSIDE THE NAFTA REGION. CHRYSLER SAID IT IS UNAWARE OF ANY ACCIDENTS OR INJURIES LINKED TO THE RECALL. IT ADDED THAT NO OTHER VEHICLE FUNCTIONS, INCLUDING AIRBAG DEPLOYMENT, ARE AFFECTED BY THE FUEL-PUMP RELAY. THE AFFECTED SUVS WERE BUILT FROM JANUARY 5, 2010 TO JULY 20, 2011. DEALERS WILL REPLACE THE FUEL-PUMP RELAY WITH ONE EXTERNAL TO THE TOTALLY INTEGRATED POWER MODULE. THE RECALL IS EXPECTED TO BEGIN ON OCTOBER 24. OWNERS CAN CONTACT CHRYSLER AT 1-800-853-1403.*DT*JB *DT

NHTSA ODI 11257777

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED BY HIS SPOUSE, HIS SPOUSE EXITED THE VEHICLE AND TWELVE MINUTES LATER THE VEHICLE ROLLED AWAY AND CRASHED INTO THE NEIGHBORS GARAGE. THERE WAS MINIMAL DAMAGE TO THE VEHICLE AND THE GARAGE. THERE WAS NO INJURIES SUSTAINED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE, CASE NUMBER: 59742830. THE APPROXIMATE FAILURE MILEAGE WAS 63,862.

NHTSA ODI 11246745

WHILE DRIVING ON 376-E IN PITTSBURGH FOR ABOUT 20 MINUTES AT ABOUT 50-MPH, I SMELLED AN ELECTRICAL BURNING ODOR. THE ENGINE COOLANT TEMPERATURE REPEATEDLY FLUCTUATED BETWEEN 198-250 DEGREES. AT TIMES ENGINE AND BATTERY WARNING LIGHTS WOULD COME ON, BUT TURN OFF AS TEMPERATURE WENT BELOW 230 DEGREES. I EXITED THE HIGHWAY PULLED OVER IN A HIGH TRAFFIC AREA NEAR MY HOME WHEN I SAW SMOKE COMING FROM UNDER THE RIGHT FRONT SIDE OF MY HOOD. UPON OPENING THE HOOD, VOLUMES OF SMOKE CAME OUT. AND, THERE APPEARED TO BE A SMALL FIRE INSIDE THE ALTERNATOR. I POURED 3 BOTTLES OF WATER ON THE VERY HOT ALTERNATOR TO PUT OUT THE FIRE. I CALLED AAA FOR A TOW, BUT AFTER 20 MINUTES THE ALTERNATOR STOPPED SMOKING. THERE IS A GOODYEAR REPAIR SHOP A BLOCK AWAY-- THE JEEP STARTED, SO I DROVE IT THERE. AND, CANCELED AAA. THE GOODYEAR CONCURRED THAT THE ALTERNATOR WAS TOTALLY FRIED, SO I HAD THEM REPLACE IT--($700, WILL PROVIDE RECEIPT IF YOU REQUIRE IT). AFTER REPLACING IT THE JEEP WOULD NOT START. I CALLED AAA AGAIN, AND HAD THEM TOW IT TO MY JEEP DEALERSHIP. TOLD THEM OF THE INCIDENT. NOW THEY ARE SAYING I NEED TO REPLACE THE POWERTRAIN ENGINE CONTROL MODULE--($1,000), THAT SHORTED OUT THE RESULT OF THE ALTERNATOR FAILURE. I NEED MY JEEP FOR WORK, THEY ARE REPLACING THE PTCM ON MONDAY. I'VE SEEN ALTERNATOR RECALLS FOR SOME 2011-2012 JEEP GRAND CHEROKEES AND WRANGLERS. I BELIEVE MY JEEP GC SHOULD BE INCLUDED--#T36 AND #P60.

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IN OCTOBER 2018 WE HAD A FRONTEND COLLISION ON THE HIGHWAY WITH A DEER. SINCE THEN THE AIR SUSPENSION RIDE HAS NOT WORKED PROPERLY. IT HAS BEEN IN FOR MAJOR REPAIRS NUMEROUS TIMES. THE DODGE DEALER SENDS US HOME HOPING THAT THEY GUESSED THE PROBLEM CORRECTLY. TO NO AVAIL. THE PROBLEM RETURNS. WE CALL THE HOTLINE AND PLAY PHONE TAG WITH A REPRESENTATIVE.

NHTSA ODI 11242460

THE REAR WINDOW GLASS IN THE LIFT-GATE EXPLODED INTO THOUSANDS OF SHATTERED FRAGMENTS, WITHOUT CAUSE OR WARNING IN MY NON-MOVING VEHICLE. THIS IS THE SECOND TIME THIS HAS HAPPENED WITHIN THE LAST THREE YEARS. IT APPEARS TO BE A DESIGN DEFECT THAT IS INSAFE TO THE DRIVER AND OTHERS. THE VEHICLE WAS STATIONARY IN A PARKING AREA AND I WAS INSIDE IT WITH MY FAMILY ON THE MOST RECENT OCCASION. THE PRIOR EVENT ICCURRED WITH MY HUSBAND STANDING OUTSIDE THE VEHICLE, AS HE CLOSED THE LIFT-GATE. I PREVIOUSLY OWNED A 2000 JEEP GRAND CHEROKEE FOR 11 YEARS, AND THERE WERE NO PROBLEMS WITH THE OLD DESIGN OF THE REAR WINDOW GLASS. THE 2011 DESIGN HAS THE REAR WIPER AND MOTOR DIRECTLY MOUNTED ONTO THE GLASS, WHICH MAY BE THE PROBLEM. I SUFFERED GLASS CUTS AND GLASS DEBRIS INTO ONE EYE.

NHTSA ODI 11220706

I PURCHASED THIS JEEP 2ND HAND, THE JEEP DEALERSHIP TOLD ME THAT THERE IS A "PROBLEM" IN THE HVAC SYSTEM. MANY 2011 GRAND CHEROKEE OWNERS HAVE TOLD ME THEY HAVE HAD SIMILAR PROBLEMS. MY PROBLEMS RESULTED IN AN OVERHEATING, SMALL SMOKE/FIRE RELATED PROBLEM, WHICH I QUICKLY STOPPED. OVER THE PAST 3 YEARS, REPAIR COSTS HAVE BEEN APPROX $8,000--(I HAVE REPAIR INVOICES, I'LL ATTACH SOME, BUT THEY ARE TOO NUMEROUS TO SCAN AND ATTACH ALL NOW. WILL FOLLOW UP WITH THEM IF NECESSARY). THE FOLLOWING ALL REPLACED AT MY EXPENSE: 1)...REPLACED THE ENTIRE A/C SYSTEM, INCLUDING THE CONDENSER AND ALL ASSOCIATED PARTS FOR HEATING/COOLING, INCLUDING LINES CARRYING FREON, 2)...REPLACED THE WATER PUMP, 3)...REPLACED THE BLEND DOORS AND ACTUATORS THREE TIMES--(TWICE PARTS UNDER WARRANTY). BUT, THIS WAS ONLY A TEMPORARY FIX. THE PROBLEMS REOCCURRED SEVERAL WEEKS AFTER REPAIRING. 4)...A MONTH AGO THE DEALER REPLACED THE HEATER CORE, AND IT'S HOUSING, CLAIMING THAT THE HOUSING WAS MELTED BY THE HEATER CORE. 5)...THE RESULT OF REGULARLY OVERHEATING--(COOLANT TEMPERATURES BETWEEN 226-230-F), COOLANT HAS CONTINUOUSLY BEEN LEAKING ON ALL PARTS BELOW/AROUND THE LEAKS ON THE FRONT PASSENGER SIDE, CAUSING ABNORMAL CORROSION. THESE ISSUES HAVE BEEN HAPPENING FOR THE LAST 3 YEARS, WHEN THE CAR IS STATIONARY OR MOVING, CITY OR HIGHWAY DRIVING.

NHTSA ODI 11210802

TL* THE CONTACT OWNED A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, ANOTHER VEHICLE HAD A TIRE BLOW OUT, CRASHED INTO THE FRONT DRIVER'S SIDE WHEEL OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES TO THE CHEST, BACK, AND LEFT ARM. MEDICAL ATTENTION WAS RECEIVED AT THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND THE POLICE HAD IT TOWED TO AN UNKNOWN TOW LOT. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 50,100. *DT*JB *TT*JB

NHTSA ODI 11197166

I STARTED THE JEEP UP IN MY DRIVEWAY AND NOTICED A WHINING SOUND THAT CHANGED WITH ENGINE RPMS. THERE WERE NO LIGHTS OR WARNINGS ON THE DASH TO INDICATE A FAILURE OF ANY COMPONENTS. I ONLY HAD TO RUN TO THE STORE 4 MILES AWAY AND THOUGHT I WOULD LOOK AT IT WHEN I RETURNED HOME. ONCE I GOT TO THE STORE, I SMELT AN ELECTRICAL BURNING SMELL AND SAW SMOKE COMING FROM UNDER THE HOOD. WHEN I RAISED THE HOOD, THE ALTERNATOR WAS PRODUCING A SIGNIFICANT AMOUNT OF SMOKE. I WAS CONCERNED MY VEHICLE WAS ABOUT TO CATCH FIRE. I HAD SOME ONE BRING ME SOME TOOLS SO I COULD DISCONNECT THE BATTERY. ONCE THE BATTERY WAS DISCONNECTED, I LOCATED A REPLACEMENT ALTERNATOR ($400) LOCALLY AT A PARTS STORE AS IT WAS A SUNDAY EVENING AND NO DEALERS WERE OPEN. I WAS ABLE TO REPLACE THE ALTERNATOR IN THE STORE PARKING LOT. I DROVE THE VEHICLE HOME WITH NO PROBLEMS, BUT WHEN I OPENED THE HOOD TO ENSURE ALL WAS GOOD WITH THE NEW ALTERNATOR, IT WAS ONCE AGAIN SO HOT I COULD NOT TOUCH IT. THERE WAS NO SMOKE AS OF YET, BUT IT DOES SEEM THAT THERE IS STILL AN ISSUE THAT CAUSED THE ORIGINAL ALTERNATOR TO CATCH FIRE. I AM SURE THE NEW ALTERNATOR WILL ALSO BE DAMAGED IF THE JEEP IS DRIVEN ANY MORE. CURRENTLY I AM FORCED TO LEAVE MY JEEP PARKED UNTIL I CAN ENSURE I HAVE AN EMERGENCY BACK UP AVAILABLE. THE JEEP DOES ACT NORMAL NOW THE ALTERNATOR IS CHANGED OUT, AND EVERYTHING SEEMS TO BE WORKING AS NORMAL. I AM JUST CONCERNED THE NEW ALTERNATOR MAY FAIL AGAIN AND CAUSE A FIRE IN MY JEEP. NOW I AM SCARED TO DRIVE THE VEHICLE FOR MY NORMAL COMMUTE. THE JEEP ONLY HAS 70,000 MILES ON IT AND HAS NEVER HAD ANY OTHER ISSUES SINCE I HAVE OWNED IT. I HAVE SEEN THIS ISSUE MANY TIME IS SEARCHES ONLINE AND FEEL THAT THERE ARE UNDERLYING CAUSES THAT CAN RESULT IN VEHICLE FAILURE AND POSSIBLE FIRES. EXTREMELY UNSAFE TO OPERATE IN THIS CONDITION.

NHTSA ODI 11164799

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 36 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL TO THE FLOORBOARD, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF THE OTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000. *TT*JB

NHTSA ODI 11122680

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, SMOKE WAS SEEN UNDER THE HOOD OF THE VEHICLE. IN ADDITION, THE CHECK BATTERY SENSOR ILLUMINATED AND THE VEHICLE SUDDENLY STALLED IN THE DRIVEWAY. THE CONTACT WAS ABLE TO REMOVE THE BATTERY CABLE. THE VEHICLE WAS THEN TOWED TO THE LOCAL DEALER (CROSS CHRYSLER, 1501 GARDINER LN, LOUISVILLE KY) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND DAMAGED THE PCM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 136,517. *TT

NHTSA ODI 11113093

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 5 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE BRAKES FAILED TO ENGAGE. AS A RESULT, THE VEHICLE CRASHED INTO A BUILDING. THE VEHICLE WAS THEN SHIFTED INTO PARK, BUT THE ENGINE BEGAN TO REV. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A POLICE TOW YARD. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 52,832. *JS

NHTSA ODI 11111649

TL* THE CONTACT OWNED A 2011 JEEP GRAND CHEROKEE. AFTER BACKING INTO THE DRIVEWAY AND ATTEMPTING TO PLACE THE VEHICLE IN PARK, THE VEHICLE ACCELERATED IN REVERSE WITHOUT WARNING. AS A RESULT, THE PERSON BEHIND THE VEHICLE WAS STRUCK AND PINNED UNDERNEATH THE TIRES. THE VICTIM WAS FATALLY INJURED. THE VEHICLE ACCELERATED ALL THE WAY THROUGH THE GARAGE AND TRAVELED UP A THREE FOOT HIGH CONCRETE WALL BEHIND THE GARAGE WHERE IT FINALLY CAME TO A STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO ONE TEN TOWING AND THEN TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS DECLARED A TOTAL LOSS. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 130,000.

NHTSA ODI 11094100

WAS INVOLVED IN A COLLISION WHEREIN I WAS "T-BONED" ON THE DRIVER'S SIDE DOOR/PILLAR WHILE CROSSING A FOUR LANE INTERSECTION. MY VEHICLE SUBSEQUENTLY FLIPPED MULTIPLE TIMES BEFORE COMING TO A REST. I WAS ABLE TO CRAWL OUT OF THE CAR WITH MY DOG VIA THE REAR PASSENGER SIDE DOOR. NOT ONE SINGLE AIRBAG DEPLOYED DURING THE INCIDENT, INCLUDING THE SIDE-IMPACT AIRBAGS FORM THE COLLISION ITSELF NOR THE SIDE CURTAIN AIRBAGS FROM THE MULTIPLE ROLLOVERS. WHEN I ASKED JEEP TO INVESTIGATE, I WAS SENT A LETTER ESSENTIALLY SAYING: "YOUR ACCIDENT WASN'T SEVERE ENOUGH TO WARRANT AIRBAG DEPLOYMENT." - THIS DESPITE, AS I SAID, IT BEING A MULTIPLE ROLLOVER EVENT. MY INJURIES CONSISTED OF SORENESS ON MY LEFT SIDE, A LACERATION ON MY RIGHT HAND, AND A HECK OF A BUMP ON MY HEAD. NEEDLESS TO SAY, I WAS EXTREMELY FORTUNATE MY INJURIES WEREN'T WORSE; HOWEVER, MYSELF AND PRACTICALLY EVERYONE ELSE INCLUDING THE OFFICERS AND EMTS WERE BAFFLED AT THE FACT THAT NOT ONE SINGLE AIRBAG DEPLOYED. I HAVE PHOTOS OF THE VEHICLE AFTER THE WRECK SHOWING EXTERIOR DAMAGE AS WELL AS INTERIOR SHOTS SHOWING NO AIRBAG DEPLOYMENT. *TT *TR

NHTSA ODI 11089125

2011 CHRYSLER JEEP GRAND CHEROKEE-OUTLANDER EDITION. CONSUMER WRITES IN REGARDS TO ON-GOING TIPM FAILURE-AIR SUSPENSION SYSTEM & RELATED INJURY SUSTAINED. *LW THE CONSUMER STATED THE VEHICLE'S SUSPENSION SYSTEM CREATED UNCOMFORTABLE DRIVING CONDITIONS. THE VEHICLE BUCKED VIOLENTLY. *JS

NHTSA ODI 11022008

SMOKE WAS COMING FROM THE SUNROOF. THE VEHICLE CAUGHT FIRE.

NHTSA ODI 11080833

OVER A PERIOD OF ONE WEEK, BOTH OF THE TUBULAR SIDE STEPS BROKE OFF MY JEEP. IN ONE CASE, I WAS STANDING ON THE DRIVER'S SIDE TUBULAR SIDE STEP IN ORDER TO REACH A WINDSHIELD WIPER. WITH NO WARNING, THE ENTIRE TUBE DISLODGED FROM ALL THREE BRACKETS AND FELL TO THE GROUND WITH ME FALLING TOO. ONE WEEK LATER, WHILE PICKING UP A CUSTOMER AT HIS HOTEL, HE USED THE PASSENGER SIDE TUBULAR SIDE STEP TO HELP HIM ENTER THE CAR. AGAIN, WITH NO WARNING THE TUBE BROKE OFF AND FELL TO THE GROUND. MY CUSTOMER WAS INJURED PRETTY BADLY AS HIS SHIN WAS CUT OPEN BY ONE OF THE MOUNTING BRACKETS FOR THE TUBULAR SIDE STEP. UPON INSPECTION OF BOTH TUBES, IT IS EVIDENT THAT THE TUBES ARE VERY LIGHT WALL AND CORRODED AWAY IN THE VICINITY OF EACH FASTENER, ALLOWING THE FASTENERS TO PULL RIGHT THROUGH THE TUBE WALL. WHAT WORRIES ME IS THAT THERE WAS NO WARNING. NEITHER TUBE SHOWED ANY SIGNS OF BEING LOOSE. THE FASTENERS WERE (STILL ARE) TIGHTLY SECURED TO THE MOUNTING BRACKETS. WITH THIS TYPE OF "NO WARNING" FAILURE, ONE CAN IMAGINE WHAT WOULD HAPPEN IF A JEEP IS DRIVING DOWN THE ROAD AND A TUBULAR SIDE STEP FALLS OFF. I WOULD THINK THAT WOULD BE A MAJOR SAFETY CONCERN. FYI - MY LOCAL JEEP DEALER EXPRESSED THEIR CONDOLENCES, BUT STATED THAT ON A 7 YEAR OLD VEHICLE THAT WOULD NOT BE JEEP'S ISSUE IF IT CORRODED AND FELL OFF. I SUGGESTED THAT THE TUBULAR SIDE STEP FALLING OFF COULD HAVE THE SAME DEVASTATING EFFECT AS A BUMPER FALLING OFF. IT WAS SUGGESTED THAT I SHOULD ENGAGE THE DEALER IN MORE FREQUENT MULTI-POINT INSPECTIONS. YET, THEY CONFIRMED THAT CHECKING THE SIDE STEPS IS NOT ON THE MULTI-POINT LIST. I'M MAKING YOU AWARE OF THIS BECAUSE I COULDN'T LIVE WITH MYSELF IF I DIDN'T REPORT IT AND LATER HEARD OF A DEATH OR INJURY AS A RESULT OF THIS HAPPENING TO ANOTHER JEEP OWNER OR TO AN INNOCENT VICTIM.

NHTSA ODI 11075224

MY 2011 JEEP GRAND CHEROKEE HAS REPEATEDLY INCURRED SEVERE PROBLEMS WITH THE TIPM (MODULE) WHICH CONTROLS THE CAR'S QUAD AIR SUSPENSION SYSTEM. THIS CAR HAS BEEN SERVICED BY SKINNER AND DAMULIS, RICHFIELD SPRINGS, N.Y. (AT LEAST) SIX TIMES FOR THE SAME PROBLEM, AT GREAT EXPENSE - WITH NO APPARENT RESOLUTION BUT TO INCUR REPAIRS COSTS IN EXCESS OF $10,000. THE 8/6/17 INCIDENT TOO, DEALT WITH THE DEFECTIVE AIR SUSPENSION SYSTEM WHICH, THIS TIME, CAUSED THE REAR WHEEL TO FALL OFF WHILE THE CAR WAS BEING DRIVEN. MY WIFE AND I INCURRED INJURIES, HOWEVER, THE DEALER TOLD ME THAT THIS ISSUE WAS NOT RELATED. JUST TWO DAYS AGO, THE CAR'S SUSPENSION SYSTEM LIGHTED UP ON THE DASHBOARD. PICTURES WERE TAKEN, I CALLED THE AUTO DEALER, HOWEVER, I HAVE YET TO HEAR FROM THEM. IN REVIEWING FILED COMPLAINTS COUPLED WITH A CLASS-ACTION LAWSUIT, THIS IS ALL TO FAMILIAR, HOWEVER, CHRYSLER AND THEIR DEALERS' REFUSE TO ACKNOWLEDGE AND FIX THIS PROBLEM WITH THE FULL SUPPORT FROM CHRYSLER. NHTSA NEEDS TO RECALL THE 2011 CHRYSLER JEEP GRAND CHEROKEE - OUTLAND EDITION - ASAP! TIME IS OF THE ESSENCE!

NHTSA ODI 11055259

TL* THE CONTACT OWNED A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH AND ATTEMPTING TO MAKE A SUDDEN STOP BY DEPRESSING THE BRAKE PEDAL, THE BRAKES FAILED. AS A RESULT, THE VEHICLE CRASHED INTO THE REAR OF TWO OTHER VEHICLES. PRIOR TO THE CRASH, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD, BUT THE VEHICLE DID NOT STOP OR SLOW DOWN. IN ADDITION, THE AIR BAGS DID NOT DEPLOY AND THE DRIVER SUSTAINED A CONCUSSION AND BACK INJURY, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 122,813.

NHTSA ODI 11050915