What 1,638 owners told NHTSA about the 2011 Jeep Grand Cherokee Srt

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTICES FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES) IN JUNE OF 2014, NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) IN JULY OF 2014, AND NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REMEDY MULTIPLE RECALLS WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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THE CAR DOES NOT START, THE IGNITION KEEPS TURNING OVER BUT THE ENGINE DOES NOT START, THEN IT DOES NOT TURN OFF SO YOU HAVE TO SIT AND WAIT FOR ALL THE LIGHTS ON THE PANEL AND THE RADIO TO GO OFF BEFORE TRYING TO START AGAIN. IF I PRESS THE START BUTTON BEFORE EVERYTHING SHUTS DOWN, THE IGNITION STAYS ON BUT REFUSES TO START THE ENGINE. THE DEALERSHIP DOES NOT HAVE A CLUE WHY THIS IS HAPPENING. I KNOW IT'S NOT ONLY MY CAR BECAUSE I HAVE BEEN AT THE SERVICE DEPARTMENT WITH OTHERS WHO HAVE THE SAME PROBLEM, THERE HAS TO BE A REASON FOR THIS, SOMEONE AT JEEP KNOWS (I AM SURE). *TR

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2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO BRAKE BOOSTER, VANITY MIRROR WIRING AND TOTALLY INTEGRATED POWER MODULE RECALL NOTICES. *SMD THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE. *JB

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TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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THE RECALL FOR THE TIPM WAS ISSUED IN OCTOBER 2014 (P54/NHTSA 14V-530) AND THE PARTS ARE STILL NOT AVAILABLE AS OF MARCH 3, 2015. I NEED MORE OF AN UPDATE THAN, SORRY WE KNOW YOUR CAR HAS A SAFETY ISSUE, BUT WE DON'T HAVE THE PARTS. IF IT'S ENOUGH OF A SAFETY CONCERN THAT THEY NOTIFY ME EACH MONTH OF THE FAILURE TO HAVE INVENTORY, PERHAPS THEY SHOULD SAVE THE POSTAGE AND FOCUS ON PURCHASING THE PARTS. I AM TIRED OF WAITING. *TR

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TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/06/15*LJ

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TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING IN REVERSE AT APPROXIMATELY 10 MPH, THE VEHICLE BEGAN TO HESITATE. THE FAILURE RECURRED ON A SEPARATE OCCASION. THE CONTACT EXPERIENCED THE SAME FAILURE AS MENTIONED IN NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE VEHICLE HAD NOT BEEN REPAIRED BECAUSE THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

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2011 JEEP GRAND CHEROKEE. CONSUMER RECEIVED REPAIRS ON VEHICLE DUE TO RECALL NOTICE AND WOULD LIKE REIMBURSEMENT. *TA THE CONSUMER STATED THE VEHICLE WOULD INTERMITTENTLY TURN OVER, BUT NEVER START DUE TO LACK OF FUEL. REPEATED ATTEMPTS TO START THE VEHICLE WERE UNSUCCESSFUL FOR A WHILE, BUT EVENTUALLY IT WOULDN'T START AT ALL. THE DEALER INFORMED THE CONSUMER THE PROBLEM WAS WITH THE TIPM, WHICH WAS A RECALLED PART. HOWEVER, THE DEALER STATED THEY WOULD HAVE TO CHARGE HIM, EVEN HE IF SHOWED THEM THE RECALL NOTICE. RECALL # 14V530000.*JB

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TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH, AN ABNORMAL ODOR EMITTED FROM THE OVERHEAD OF THE VEHICLE ON THE DRIVER SIDE. ALSO, THE WINDSHIELD WIPERS ACTIVATED WITHOUT WARNING. THE HEADLINER ABOVE THE DRIVER'S LEFT SHOULDER STARTED TO EMIT SMOKE AND IGNITED INTO FLAMES. THE MATERIALS FROM THE CEILING WERE DROPPING ONTO THE DRIVER SEAT AND BURNED THE SEAT. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A STORAGE LOT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,500.

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MY HUSBAND WAS IN AN ACCIDENT ON A SUNNY MORNING WITH NO PRECIPITATION OR ICE INVOLVED WHILE DRIVING IN A 2011 JEEP GRAND CHEROKEE. HE WAS NOT SPEEDING OR FOUND RESPONSIBLE FOR THIS ACCIDENT. A CHRYSLER AUTHORIZED BODY SHOP AND THE INSURANCE COMPANY TOTALED THE CAR BASED ON THE STEERING COLUMN, ELECTRICAL SYSTEM, THE AIRBAGS, AS WELL AS THE SEAT BELTS - WHICH WE FOUND STRANGE SINCE WE DROVE THE CAR FROM THE ACCIDENT. IT HAS BEEN OVER A YEAR NOW THAT HE HAS BEEN DEALING WITH THE AFTERMATH OF THIS ACCIDENT - A TRAUMATIC BRAIN INJURY FROM THIS SMALL COLLISION, STILL OUT TO WORK, HAVING TROUBLE FUNCTIONING, AND TRYING TO GET SOME ANSWERS AS TO HOW AN AIRBAG THAT DEPLOYED AT A SPEED OF 30 MPH OR LESS CAN INJURE SOMEONE SO MUCH. FCA (WHICH IS NOW CHRYSLER) IS NOT GIVING US ANY STRAIGHT ANSWERS AS TO WHETHER THIS CASE IS INVOLVED WITH THE TANAKA AIRBAG RECALL SITUATION. BASED ON THEIR ACTIONS WE FEEL THAT FCA DOESN'T WANT TO PAY FOR/TAKE RESPONSIBILITY FOR THE VEHICLES THAT THEY HAVE INHERITED FROM CHRYSLER. THROUGH OUR DEALINGS WITH FCA WE ARE LEARNING THAT THEY CANNOT BE TRUSTED TO DO WHAT THEY SAY THEY ARE GOING TO DO. FCA HAS TOLD US A FEW DIFFERENT STORIES ABOUT THE ORC MODULE, AIRBAGS, AND SEAT BELTS, WHAT WE HAVE FOUND IS THAT FCA IS A GROUP OF LIARS AND THIS NEEDS TO BE LOOKED INTO BY THE FEDERAL GOVERNMENT IMMEDIATELY AS FCA IS DIRECTLY PUTTING AMERICAN SAFETY AT RISK. WE WERE VERY LOYAL JEEP CUSTOMERS PRIOR TO THE FCA BUYOUT BECAUSE OF CHRYSLER'S PREVIOUS TRACK RECORD OF SAFETY AND THEIR RELIABILITY AS A COMPANY TO TAKE CARE OF IMPORTANT ISSUES LIKE THESE, FCA IS NOT FOLLOWING IN THEIR FOOTSTEPS AND I HOPE ALL WHO READ THIS THAT CAN DO SOMETHING ABOUT THIS WILL. *TR

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TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V530000 (ELECTRICAL SYSTEM), 14V391000 (ELECTRICAL SYSTEM), AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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2011 JEEP GRAND CHEROKEE LAREDO A P14 RECALL WAS RECEIVED. *MW THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE AND WAS PLACED ON A WAITING LIST. ALSO, THE SUN ROOF FUNCTION WAS INOPERATIVE, THE LEATHER WAS SEPARATING FROM THE DASHBOARD AND THE ROTORS WERE COMPLETELY RUSTED. *JB

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TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/6/15*CN THE CONSUMER STATED THE RECALL WAS COMPLETED ON MARCH 20, 2015. UPDATED 04/09/15*JB

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IN OCTOBER 2014, MY JEEP GRAND CHEROKEE STALLED WITHOUT WARNING THREE TIME. THERE WAS COMPLETE LOSS OF POWER, NO WARNING LIGHTS. I HAVE A PUSH BUTTON START AND HAD TO COME TO A COMPLETE START, PLACE IT IN PARK, AND RESTART. EACH TIME WAS ON A BUSY STREET WITH MANY UNHAPPY DRIVERS SLAMMING ON THEIR BRAKES. I LEFT THE CAR AT THE JEEP DEALERSHIP FOR TWO DAYS AND THEY FOUND NOTHING. THE NEXT WEEK, I GOT THE RECALL. I TOOK IT BACK AND THEY CHECKED WITH THE REGIONAL SERVICE GUY. THEY CHANGED THE TIPM PENDING THE "FINAL FIX." NO MORE STALLS OCCURRED. THEY THEN DID THE "FINAL FIX" IN JANUARY. I HAD ANOTHER STALL ON JANUARY 26! I'LL TAKE IT BACK WITH THE NEXT RECALL FOR GOD KNOWS WHAT AND SEE WHAT THEY SUGGEST. I'M NOT OPTIMISTIC. *TR

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2011 JEEP GRAND CHEROKEE. CONSUMER STATES HE PAID FOR RECALL REPAIRS BUT HAVE YET TO RECEIVE REIMBURSEMENT. *TA ACCORDING TO CHRYSLER, THE PART REQUIRED TO PROVIDE A PERMANENT REMEDY WAS NOT AVAILABLE AND THERE WAS NO REPAIR PROCEDURE IN PLACE. RECALL # 14V530000. *JB

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TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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I HAVE RECEIVED 3 RECALL NOTICES REGARDING MY 2011 JEEP GRAND CHEROKEE (NHTSA 14V154, 14V530 AND 14V391). AFTER RECEIVING NOTICE 14V154 I CONTACTED THE LOCAL DEALERSHIP (LARRY H MILLER IN BOISE IDAHO) AND WAS INFORMED THAT THE PARTS WERE BACK ORDERED WITH NO DATE WHEN PARTS WOULD BE AVAILABLE. THIS INFORMATION WAS REPEATED IN SEPTEMBER. HAVING NOW RECEIVED 3 RECALLS I ATTEMPTED TO SCHEDULE TO HAVE ALL 3 RESOLVED AT THE SAME TIME. HOWEVER, WHEN I TRIED TO SCHEDULE A SERVICE, I'M TOLD THAT, WHILE PARTS ARE AVAILABLE, THEY WILL NOT ORDER THE PARTS UNTIL I BRING MY VEHICLE IN FIRST. WHEN I ASKED WHY THEY STATED THAT THEY NEEDED THE VIN NUMBER. HOWEVER, THEY NOT ONLY HAVE MY VEHICLE INFORMATION ON RECORD AND I HAD THE VIN AVAILABLE DURING THE CALL. I ASKED TO COMPLETE THE SERVICE ORDER ON THE PHONE AND WAS TOLD IT WAS "POLICY" TO SCHEDULE SERVICE APPOINTMENTS ONLY WHEN THE VEHICLE IS PRESENT AND ONLY THEN WILL THEY ORDER PARTS. THIS DEALERSHIP HAS EXCEEDED THE REASONABLE AMOUNT OF TIME TO COMPLETE THE REPAIRS AND IS CREATING AN UNREASONABLE BARRIER TO COMPLETING THE SERVICES. *TR

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I'VE BEEN RECEIVING RECALL NOTICES ON A JEEP I PURCHASE LAST FEBRUARY (USED) ON RECALLS P14, P36 AND P54. I CONTINUOUSLY CALL JEEP TO HAVE THESE ISSUES REPAIRED AND AM TOLD THE PARTS ARE NOT AVAILABLE, JEEP HASN'T SHIPPED OR THEY JUST HAVE TOO MANY RECALLS. HOW DO I GET MY RECALLS FIXED BEFORE I DO HAVE A CRASH?? I AM CONCERNED. *TR

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TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE FOR MONTHS. THE MANUFACTURER WAS ALSO CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT ONCE THE VEHICLE WAS RETRIEVED AFTER BEING REMEDIED, IT EXHIBITED THE SAME FAILURE AS MENTIONED IN THE RECALL. THE TOTALLY INTEGRATED POWER MODULE FAILED, WHICH CAUSED THE VEHICLE TO STALL WITHOUT WARNING. THE CONTACT ATTEMPTED TO CONTACT DEALER, BUT HAD NOT RECEIVED A RETURN CALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 3/13/15*CN UPDATED 9/12/2017*CN

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TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V53000 (ELECTRICAL SYSTEM) WAS RECEIVED IN DECEMBER OF 2014. THE DEALER INFORMED THE CONTACT THAT THE PART NEEDED TO PERFORM THE RECALL REMEDY WAS NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PART WAS AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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