What 144 owners told NHTSA about the 2011 Hyundai Genesis

TL* THE CONTACT OWNS A 2011 HYUNDAI GENESIS COUPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE GEAR BOX SEIZED AND SHIFTED THE VEHICLE INTO NEUTRAL. THE CONTACT MENTIONED THE FAILURE WAS RECURRING WHEN DRIVING AT HIGHER SPEEDS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 34,000.

NHTSA ODI 10562692

TWICE IN LAST MONTH I WAS DRIVING IN TRAFFIC AND HAD A TOTAL LOSS OF BRAKES ALMOST HITTING THE CAR DIRECTLY IN FRONT OF ME. I PUSHED THE BRAKE PEDAL IN BOTH CASES TO THE FLOOR AND MY CAR WAS NOT STOPPING. I WAS ABLE TO GET THE CAR TO FINALLY SLOW DOWN AFTER PUSHING THE PETAL AGAINST THE FLOOR AS HARD AS I COULD. NEEDLESS TO SAY THIS WAS A VERY FRIGHTENING EXPERIENCE BOTH TIMES. I TOOK THE VEHICLE IN TO THE DEALERSHIP AFTER RECEIVING A RECALL NOTICE IN THE MAIL. I WAS TOLD THAT THEY REPLACED THE BRAKE FLUID PER THE 114 RECALL AND THAT THEY WERE ABLE TO REPRODUCE THE STOPPING ISSUE. THE DEALERSHIP STATED THAT THE ABS MODULE WAS NOT OPERATING PROPERLY AND THAT IT WAS GOING TO BE A $2200 FIX THAT I WAS RESPONSIBLE FOR PAYING FOR AND THAT THE RECALL DID NOT COVER THE REQUIRED PARTS AND LABOR AND THAT THE WARRANTY AND EXTENDED WARRANTY THAT I HAVE WOULD NOT COVER THE REPAIRS. IT SEEMS THEY ONLY REPLACED THE FLUID THAT WAS CAUSING THE ISSUE WITH THE MODULE, BUT WOULD NOT TAKE RESPONSIBILITY FOR REPLACING THE CRITICAL PARTS THAT THE BRAKE FLUID COMPROMISED. I CAN NOT AFFORD TO FIX THIS CAR AND AM BEING TREATED LIKE IT IS MY RESPONSIBILITY TO FIX THE ISSUE THEY CAUSED. I AM STILL DRIVING AN UNSAFE CAR BECAUSE I HAVE NO CHOICE. WHAT IS MY RECOURSE? *TR

NHTSA ODI 10562441

THIS HAS HAPPENED A TOTAL OF 4 TIMES SINCE I HAVE OWNED THE CAR. THE FIRST HAPPENED A FEW MONTHS AFTER PURCHASING THE CAR, WHEN TRYING TO STOP FROM 40MPH AT A RED LIGHT. THE BRAKES FAILED AND I RAN THE RED LIGHT AVOIDING ANY ACCIDENT. I DROVE APPROXIMATELY 25 MORE MILES WITH NO OCCURRENCE THE REST OF THE WAY HOME. NEXT MORNING WHEN DRIVING INTO THE GAS STATION AS I HIT THE DRIVEWAY ENTRANCE APPROXIMATELY 15MPH I WAS BRAKING AND THEN BRAKES WENT TO THE FLOOR AND I HAD TO PUMP THE BRAKES SEVERAL TIMES BEFORE THE PRESSURE CAME BACK AND I FINALLY STOPPED. I TURNED AROUND DROVE IT TO THE DEALER WITH NO OTHER ISSUES ALONG THE 8 MILE DRIVE. DEALER CHECKED ALL NORMAL ISSUES DROVE IT THEMSELVES AND WERE NOT ABLE TO FIND ?DUPLICATE THE COMPLAINT?. APPROXIMATELY 8 MONTHS LATER AFTER DRIVING 25 MILES ON THE FREEWAY I WAS EXITING MY EXIT TO WORK SLOWING DOWN AT APPROXIMATELY 30MPH WHILE BRAKING AND SLOWING DOWN THE BRAKES WENT TO THE FLOOR AND ALL PRESSURE WAS LOST I PUMPED THE BRAKES AND THEY WORKED. 2 WEEKS AGO I WAS DRIVING SURFACE STREETS AND WHILE SLOWING DOWN TO MAKE A RIGHT AT A RED LIGHT AT ABOUT 30MPH THE BRAKES FAILED I HAD TO PUMP THE BRAKES AGAIN TO REGAIN PRESSURE AND I STOPPED AS I ROUNDED THE CORNER INTO THE CROSS WALK. I HAVE NOT BEEN ABLE TO GET IT INTO THE DEALER YET. I HAVE BEEN DRIVING A DIFFERENT CAR AND PARKED THIS ONE UNTIL MY SCHEDULE ALLOWS ME TO TAKE IT TO THE DEALER. I HAVE BEEN LOOKING ON THE HYUNDAI FORUMS FOR INFORMATION AND THIS APPEARS TO BE ON THE FORUMS A LOT. SEVERAL HAVE RESULTED IN ACCIDENTS, EVEN A TOTAL LOSS OF ONE PERSON?S CAR. THE FORUMS ARE SAYING THAT THERE IS A VOLUNTARY RECALL AND IT HAS TO DO WITH THE MASTER CYLINDER, DEALER REPLACES AS THE COMPLAINTS COME IN. I GUESS I WILL FIND OUT. *TR

NHTSA ODI 10561537

WHEN USING TURN SIGNAL AT NIGHT THE HEADLIGHTS TURN OFF FOR A FEW SECONDS. ITS DONE IT SINCE ALMOST NEW INTERMITTENTLY. *TR

NHTSA ODI 10554593

WHEN THE BRAKE ASSIST SYSTEM IS ACTIVE AND THE CAR WAS STOPPED IT WOULD NOT MOVE AN INCH. NOW THE VEHICLE INCHES FORWARD AND MAKES A VIBRATION SOUND UNTIL EVENTUALLY THE DISC BRAKES LOCK UP AND THE CAR STOPS ROLLING. I TOOK MY CAR TO HYUNDAI OF ORANGE PARK AND SHOWED THE SERVICE WRITER THE ISSUE. WHEN THE CAR WAS RETURNED, THEY SAID THERE WAS NO PROBLEM. SINCE THIS HAS NEVER OCCURRED UNTIL RECENTLY, AND I HAVE OWNED THE CAR FOR 3 YEARS, THERE IS DEFINITELY AN ISSUE. *TR

NHTSA ODI 10552395

TL* THE CONTACT OWNS A 2011 HYUNDAI GENESIS COUPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE BECAME HARD TO STEER AS THE STEERING WHEEL SEIZED. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,500. THE CURRENT MILEAGE WAS 9,674. RETURNED BY USPS ON 11-13-2013. SECOND ATTEMPT ON 11-13-2013 FAILED. *KB

NHTSA ODI 10544643

TWICE TODAY, WHILE DRIVING IN STOP/GO TRAFFIC, THE CAR FELT AS IF IT WAS ACCELERATING ON ITS OWN. WHEN I TOOK THE FOOT OF THE BRAKE TO GO, THE CAR WOULD JOLT FORWARD ON ITS OWN. HAD TO PRESS THE BRAKE BERY HARD TO MAKE SURE IT WOULDNT GO BY ITSELF. I HAD TO PULL OVER, AFRAID I WOULD HIT CAR. WHEN I PUT IT ON NEUTRAL, THE ENGINE REVVED TO 3000RPMS AND IT STAYED THERE. MY FOOT WAS NOT ON THE GAS PEDAL AT ALL. WHEN I TRIED SHIFTING BACK TO DRIVE, IT JOLTED FORWARD. THE ONLY WAY TO GET IT TO STOP DOING THIS WAS TO TURN THE ENGINE OFF. AFTER THE FIRST TIME, I DROVE ABOUT 30 MIN IN 40MPH TRAFFIC, BEFORE IT DID IT AGAIN. AT TIMES THE CAR FELT LIKE IT DIDNT WANT TO ACCELERATE WHEN I WANTED TO. THEN AS TRAFFIC SLOWED DOWN, STARTED ACCELERATING ON ITS OWN AGAIN. THIS IS NOT THE FIRST TIME THIS HAPPENS. I BROUGHT THE CAR TO THE HYUNDAI DEALERSHIP SEVERAL MONTHS BACK FOR THE SAME ISSUE AND THEY SAID THEY FOUND NOTHING WRONG. SOMEONE NEEDS TO LOOK INTO THIS BEFORE SOMEONE GETS HURT. *TR

NHTSA ODI 10536316

I WAS TRAVELING ON A TURNPIKE IN MODERATE TRAFFIC AT APPROXIMATELY 74 MILES PER HOUR. I FELT THE VEHICLE GET WARM INSIDE SO I INCREASED THE AIR CONDITIONING TO LOW (MAXIMUM COOL SETTING) . ABOUT A MINUTE LATER, I HEARD A LOUD "POP" AND THAT WAS THE SUNROOF EXPLODING. WHEN IT HAPPENED, THE INSIDE COVER CAME OPEN ABOUT TWO (2) INCHES AND GLASS PARTICLES FELL ON THE INTERIOR OF THE VEHICLE INCLUDING MYSELF. FORTUNATELY, THE GLASS DID NOTGET INTO MY EYES AND WAS ABLE TO GET THE VEHICLE TO THE SIDE OF THE ROAD WITHOUT INCIDENT. ABOUT 60% OF THE GLASS BLEW OUT OFTHE VEHICLE UNTO THE ROAD BEHIND ME. TRAILING VEHICLES WERE NOT INVOLVED AND AGAIN, FORTUNATE THAT THERE WAS NO TAILGATING OR THE GLASS WOULD HAVE FLOWN ONTO THEIR VEHICLES. THE GLASS EXPLODED INTO SHARP SHARDS AND IN PIECES ABOUT A QUARTER INCH. WORST CASE WOULD HAVE BEEN GLASS IN THE EYES AND NOT BEING ABLE TO CONTROL THE VEHICLE. *TR

NHTSA ODI 10535231

MY 2011 GENESIS SEDAN WITH 30,000 MILES HAD BRAKE LIGHTS FAIL 2 TIMES. I WOULD PRESS THE BRAKES AND NONE OF THE BRAKE LIGHTS WOULD COME ON. ON BOTH OCCASIONS, THE ISSUE WAS DUE TO A FAILED DIODE PER THE DEALERSHIP. I NOTICED THAT THERE IS A BRAKE LIGHT RECALL FROM HYUNDAI-KIA THAT I SAW IN THE NEWS TODAY. HOWEVER, THE ARTICLE SEEMED TO SUGGEST THAT IT ONLY COVERS THE GENESIS COUPE. HOWEVER, I CAN TELL YOU THAT I HAD SIMILAR ISSUES WITH THE GENESIS SEDAN AS WELL WITH THE DIODE FAILURE MENTIONED ABOVE. ON THE FIRST INCIDENT AROUND 10/2012, ANOTHER DRIVER ON THE ROAD ALERTED ME REGARDING THE ISSUE. THE SECOND TIME, AROUND 1/2013, I NOTICED IT ON THE DRIVEWAY. *TR

NHTSA ODI 10505471

WHEN STARTING MY CAR, RPMS JUMPED TO 4 WITHOUT PRESS ANY PEDALS. AND MY CAR WAS SHAKING AND REALLY BIG SOUND FROM ENGINE WHILE ITS ON PARK. AND I SWITCHED TO DRIVE MODE AND SUDDENLY MY CAR MOVE FORWARD BY ITSELF. AND THEN HIT SIDEWALK AND HEATSHIELD GOT DAMAGED. I WENT TO DEALERSHIP. BUT NO PROBLEM FOUND. I WAS REALLY SCARED, I THOUGHT IM GONNA DIE. *TR

NHTSA ODI 10498394

TL* THE CONTACT OWNS A 2011 HYUNDAI GENESIS. THE CONTACT WAS DRIVING AT AN UNKNOWN SPEED AND LOST CONTROL OF THE VEHICLE, CRASHING INTO AN EMBANKMENT. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS DESTROYED. THE LOCAL DEALER INSPECTED THE VEHICLE BUT WAS UNABLE TO PROVIDE A REASON WHY THE AIR BAGS FAILED TO DEPLOY. THE FAILURE AND CURRENT MILEAGE WAS 17,000.

NHTSA ODI 10493393

OVER THE PAST TWO MONTHS I'VE EXPERIENCED THREE CASES OF UNCONTROLLED ACCELERATION. SPECIFICALLY, AS I'M DRIVING THE CAR BEGINS TO ACCELERATE. I REMOVE MY FOOT FROM THE ACCELERATOR AND THE CAR CONTINUES TO ACCELERATE. AS I STEP ON THE BRAKE THE CAR WILL SLOW DOWN, BUT IT'S "FIGHTING" ME. AS I REMOVE MY FOOT FROM THE BRAKE THE CAR BEGINS TO ACCELERATE AGAIN. IF I SHIFT INTO NEUTRAL WHILE THIS IS HAPPENING, THE RPM'S ON THE CAR INCREASE VERY RAPIDLY. THE ONLY WAY I CAN STOP THIS IS TO TURN THE CAR OFF. I'M NOT USING CRUISE CONTROL AND I HAVE BEEN TRAVELING FROM 35 TO 40 MPH. I CAN'T RECREATE THIS PROBLEM AT WILL AND NEITHER CAN THE DEALER - SO NOBODY AT THE DEALERSHIP HAS ANY IDEA WHAT TO DO. THEY HAVE CONTACTED HYUNDAI WITH NO LUCK. *TR

NHTSA ODI 10469959

I'VE PURCHASED 2011 GENESIS DEC 2010 THAT I BROUGHT BACK TO THE DEALER THE DAY AFTER I PURCHASED IT FOR PULLING TO THE LEFT. THEY HAVE REALIGNED IT SEVERAL TIMES I HAVE BEEN BACK 5 TIMES IN THIS THE FIRST MONTH OF OWNERSHIP. EACH TIME THE DEALER AGREED THAT IT PULLED TO THE LEFT. HOWEVER THE REASON FOR THE PULLING VARIED. SOME WHICH WERE THAT THEY HAVE TRIED TELLING ME IT WAS THE CROWN OF THE ROAD, THE AIR PRESSURE IN ONE TIRE WAS 1 LB. LOW AND MY PERSONAL FAVORITE IS THE ONLY WAY CARS BECOME MISALIGNED IS THAT THE DRIVER IS HITTING POTHOLES, ALL OF WHICH HAVE CAUSED MY CAR TO PULL TO THE LEFT NEVER THE RIGHT. EACH TIME THEY HAVE HAD TO DO AN ALIGNMENT. I CURRENTLY PURSUING LEGAL READDRESS. *TR

NHTSA ODI 10460636

ON 8/16/11, WHILE DRIVING DOWN A COUPLE OF HILLS ON MY BRAKES, APPROACHING A CAR & STOP SIGN AT AN INTERSECTION A LITTLE OVER 2 BLOCKS AWAY, I PRESSED DOWN HARDER ON THE BRAKE PEDAL TO COME TO A COMPLETE STOP. THE CAR, A NEW, 2011 HYUNDAI GENESIS, WOULD NOT STOP. I CONTINUED TO PRESS HARDER AND HARDER ON THE BRAKE, BUT THE CAR WOULD NOT STOP. IT JUST CONTINUED AT TO MOVE AT THE SPEED I WAS DRIVING DOWN THE HILL, APPROXIMATELY 15-20 MPH. AS A RESULT, THE CAR ROLLED DIRECTLY INTO THE CAR SITTING AT THE STOP SIGN. *TR

NHTSA ODI 10420792

MANUAL TRANSMISSION SOMETIMES FAILS CAUSING UNSAFE SITUATIONS FOR DRIVERS AND PASSENGERS. FAILURES INCLUDE TRANSMISSION NOT ENGAGING REQUESTED GEAR, FAILING TO DISENGAGE GEAR, GRINDING WHILE ENGAGING GEAR. HYUNDAI HAS SO FAR BEEN WILLING TO REPLACE TRANSMISSION AND RELATED PARTS HOWEVER NO "FIX" CURRENTLY EXISTS. HYUNDAI EMPLOYEES HAVE BEEN BLAMING DRIVERS FOR CAUSING PROBLEMS EVEN THOUGH ON MULTIPLE OCCASIONS DRIVER PROVEN TO NOT BE CAUSE. IT IS A DESIGN DEFECT. WHAT HAPPENS WHEN MY VEHICLE RUNS OUT OF WARRANTY? HOW ABOUT THE DEPRECIATION, WITH A KNOW LEMON TRANSMISSION? *TR

NHTSA ODI 10418570

THIS VEHICLE WAS PURCHASE NEW ON 2/4/11. IT IS RATED AT 20 MPG CITY 30 MPG HIGHWAY. THE MILEAGE HAS CONSISTENTLY BEEN POOR. IT NOW HAS 4200 MILES ON IT AND HIGHWAY MILEAGE WITH THE CRUISE CONTROL ON, IN WARM WEATHER, WITH NO LOAD OTHER THAN THE DRIVER IS AROUND 24 MPG. I HAD IT CHECKED BY HYUNDAI AND THEY REPLACED THE 02 SENSOR. THIS IMPROVED THE HIGHWAY MILEAGE SLIGHTLY FROM 23 TO 24 MPG. IT HAS NEVER APPROACHED 25 MPG LET ALONE 30 MPG. I HAVE READ ABOUT OTHERS COMPLAINING ABOUT THE POOR MILEAGE ON 4 CYLINDER GENESIS COUPES. IF THE MILEAGE RATINGS HAD BEEN MORE ACCURATE I WOULD NOT HAVE EVEN CONSIDERED BUYING THIS CAR. PLEASE RECALCULATE THE MILEAGE RATINGS TO ACCURATELY REFLECT WHAT PEOPLE WILL GET.

NHTSA ODI 10415675

2011 GENESIS, HAS BACKUP CAMERA , BUT NO AUDIO ASSIST, YOU MUST BE 2-5 FT BEFORE YOU SEE THE OBJECT IN THE SCREEN. HAVE WRITTEN TO HYUNDAI. WAS TOLD WHEN WE BROUGHT THE CAR THAT IT CAME WITH A BACKUP CAMERA, THEY ARE SELLING THE CAR WITHOUT THE HELP OF AN AUDIO DEVISE. I HAVE ALL THE PAPERWORK FROM HYUNDAI, WHERE THEY TOLD ME THAT THEY CANNOT DUE ANYTHING TO GIVE ME A AUDIO ASSIST. I CAN FORWARD THESE PAPERS TO YOU IF NEEDED. PLEASE CONTACT ME, THERE IS NOT ENOUGH SPACE TO REALLY WRITE ABOUT THIS PROBLEM. *TR

NHTSA ODI 10407661

TL*THE CONTACT OWNS A 2011 HYUNDAI GENESIS. THE CONTACT STATED WHILE ATTEMPTING TO PARK, THE VEHICLE SUDDENLY ACCELERATED CAUSING THE CONTACT TO CRASH INTO A WALL ON APRIL 23, 2011. ON JUNE 3, 2011 WHILE APPROACHING A STOP SIGN, THE VEHICLE ACCELERATED THROUGH THE STOP SIGN AND STRUCK ANOTHER VEHICLE ON THE REAR FENDER. A POLICE REPORT WAS FILED. THE CONTACT AND PASSENGER WERE NOT INJURED. THE DEALERSHIP WAS CONTACTED AND STATED THAT THEY HAD NEVER HEARD OF THAT TYPE OF FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 2,000. UPDATED 07/08/11 *BF UPDATED 11/18/11.*JB

NHTSA ODI 10406955

TL*THE CONTACT OWNS A 2011 HYUNDAI GENESIS. WHILE THE VEHICLE WAS STOPPED IN THE DRIVE POSITION WITH THE ENGINE TURNED OFF, THE VEHICLE SUDDENLY ROLLED FORWARD. THE CONTACT JUMPED BACK IN AND APPLIED THE BRAKES TO STOP THE VEHICLE. THE VEHICLE DID NOT HAVE A KEY AS IT HAD A KEYLESS IGNITION. THE CONTACT BELIEVED THE FAILURE OCCURRED BECAUSE THE VEHICLE COULD BE SHUT OFF ALTHOUGH IT WAS NOT IN PARK. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS 6,000 AND THE CURRENT MILEAGE WAS 10,000. UPDATED 03/24/11*LJ HYUNDAI INFORMED THE CONSUMER, THEY WERE AWARE OF THE PROBLEM, BUT DID NOT OFFER A FIX. UPDATED 09/19/11

NHTSA ODI 10384348