What 166 owners told NHTSA about the 2011 Honda Civic Cng

MY VEHICLE'S REAR PASSENGER CAMBER IS SIGNIFICANTLY OUT OF SPEC, AND HAS BEEN AS SUCH AT LEAST SINCE 5/2/2014 / 35522 MILES. AS A RESULT, I HAVE EXCESSIVE TIRE WEAR ON TIRES IN THAT POSITION. MY CURRENT MILEAGE IS 81K. INDICATION FROM HONDA SERVICE IS THAT READ CAMBER IS NOT ADJUSTABLE ON MY VEHICLE. I AM NOT THE ORIGINAL OWNER OF VEHICLE -- I PURCHASED IT 6/17/2016. I RECENTLY LEARNED THAT PREVIOUS OWNER HAD 4 WHEEL ALIGNMENT PERFORMED ON 5/2/2014 BY A HONDA SERVICE CENTER, WHICH DID NOT BRING REAR PASSENGER CAMBER INTO SPEC. WHILE IT APPEARS THE VEHICLE WAS WITHIN 3YR/36K MILE WARRANTY, NO REPAIR WAS PERFORMED -- I DO NOT KNOW WHY. I CAN PROVIDE COPY OF THE REPAIR PAPERWORK. I CONTACTED HONDA AMERICA CUSTOMER CARE AND OPENED A CASE WITH THEM ON THIS ISSUE. I DID SO TO SEEK ASSISTANCE WITH REPAIR COSTS SINCE THE ISSUE WAS PRESENT DURING ORIGINAL WARRANTY PERIOD. THEIR RESPONDED THAT THEY WOULD NOT HELP (I.E., WOULD NOT ASSIST IN REPAIR COSTS) SINCE I PURCHASED VEHICLE AS-IS AND WASN'T OWNER DURING THE TIME THE ISSUE WOULD HAVE BEEN COVERED UNDER WARRANTY. THEY ALSO SAID THERE WERE NO RELATED RECALL CAMPAIGNS. ON A RELATED NOTE, I PREVIOUSLY OWNED A 2007 CIVIC GX WHICH EXPERIENCED THE SAME EXACT SAME PROBLEM. IN THAT CASE, HONDA AMERICA CUSTOMER CARE ASSISTED WITH DIAGNOSIS AND COST OF REPAIR. AFTER THEIR TECHS DISCUSSED WITH SERVICE MECHANICS, IT WAS DETERMINED THAT THE VEHICLE'S REAR PASSENGER SPRING HAD FAILED.

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STRUTS WORN OUT BEFORE THE END OF POWER TRAIN WARRANTY EXPIRES( 5YEARS OR 60000 MILES. THE HONDA DEALER IDENTIFIED THE PROBLEM OF WORN OUT STRUTS

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I CALLED HONDA CUSTOMER CARE AND THEY TOLD ME THAT THE PROBLEM THAT I AM EXPERIENCING IS NOT COVERED ANY LONGER UNDER THE WARRANTY. WHEN I TURNED LEFT, A CLUNKING NOISE CAN BE HEARD, AT FIRST I THOUGHT IT WAS A DRIVE AXLE. BROUGHT TO THE DEALER, CHARGED ME A DIAGNOSTIC FEE AND THEY CONFIRMED THAT IT IS NOT AN AXLE PROBLEM. THEY TOLD ME THAT IT IS A BUMP STOP PROBLEM, I HAVE TWO OLDER HONDA VEHICLES AND I DID NOT HAVE THIS PROBLEM. HONDA STRUTS ARE MEDIOCRE AND LOW IN QUALITY. THE SECOND PROBLEM THAT I HAVE IS EVAP MIL (P2422). AS PER TSB, THIS NEEDS TO BE FIXED AS WELL ON THIS SAME CAR.

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TL* THE CONTACT OWNS A 2011 HONDA CIVIC. THE CONTACT STATED WHILE DRIVING 30 MPH OVER A BUMP THE VEHICLE STARTED SHAKING AND MAKING A STRANGE SOUND FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC STATED THE REAR PASSENGER SIDE WHEEL BEARINGS WERE DEFECTIVE AND REFERRED HIM TO THE DEALER. THE DEALER REPLACED THE FRONT WHEEL BEARING. THE CONTACT STATED THE REAR WHEEL BEARING WAS NOT DEFECTIVE BUT THE TIRES WERE CAUSING THE VEHICLE TO SHAKE. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 19,000.

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DRIVING THE CAR FOR ONE YEAR NOW I HAVE NOTICED THAT THE BRAKES MAKE A POP NOISE AFTER GOING IN REVERSE THEN FORWARD, ALSO A FEWS TIMES THE CAR BRAKES FEEL LIKE ITS NOT REALLY SLOWING THE CAR DOWN FROM FREEWAY SPEEDS AND ALMOST CASUED A FEW ACCIDENTS BY NOT PROVIDING ENOUGH BRAKING POWER. THE SUSPENSION IS INADEQUET FOR THE CAR IT BOTTOMS THE REAR OF THE CAR WITH <100 LBS INSIDE. THE CAR TENDS TO JUMP FORWARD WHEN DECELERATING BY COASTING AND APPLYING THE BRAKES RIGHT BEFORE THE AUTO LEVEL IS REACHED HAS ALMOST CAUSED A FEW ACCIDENTS FROM THE CAR JUMPING FORWARD ABOUT 1-2 FEET ALSO FEELS LIKE A WHIPLASH EFFECT WHEN IT DOES THIS. ALSO WHEN GOING FROM 0 TO 10 AT AN INTERSECTION TO MOVE QUICKLY OUT OF THE INTERSECTION THE CAR DOES NOT HAVE POWER AND MOVES AT A SLOW PACE COMPARED TO THE RPMS. DEALER SAYS THE POP NOISE IS A GAP IN THE BRAKE PADS AND THE JUMP EFFECT IS POSSIBLY DUE TO THE AC DISENGAGING BUT THE AC WAS NOT DISENGAGING AT THE TIME. *TT

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THE NEW CAR HAS HAD THE ENTIRE RIGHT AND LEFT SIDE STRUTS, BEARINGS REPLACED THREE TIMES AS WELL AS THE SUSPENSION AND WILL NOW NEED IT DONE FOR THE FOURTH TIME AND THE HONDA DEALERSHIP HAS NO IDEA HOW TO FIX OTHER THAN REPLACING THE WHOLE THING WHICH CONTINUES TO GET DAMAGED. HELP! *KB

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