What 393 owners told NHTSA about the 2011 GMC Yukon Xl 1500

I HAVE A 2011 YUKON XL, DASH CRACKED BELOW THE AIRBAG AND WAS REPLACED UNDER WARRANTY IN 2012. ON NOVEMBER 13, 2016 THE NEW DASH CRACKED ABOVE THE AIRBAG. I AM CURRENTLY FIGHTING WITH THE DEALERSHIP AND GMC CORPORATE. I'M BEING TOLD THAT AS A SECOND OWNER GMC WILL NOT REPLACE THE DASH, REGARDLESS THAT I'VE PUT 55,000 OF THE 66,000 MILES ON THE VEHICLE AND HAVE OWNED 90% OF ITS TIME ON THE ROAD. FROM EVERYTHING I'VE READ, THE DASH WILL BECOME A PROJECTILE IF THE AIRBAG IS DEPLOYED AND QUITE POSSIBLY SERIOUSLY INJURE ANY VEHICLE OCCUPANTS. THIS IS A VERY COMMON, DANGEROUS SITUATION THAT GMC NEEDS TO CORRECT VIA RECALL.

NHTSA ODI 10926624

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 GMC YUKON. WHILE ATTEMPTING TO TRADE IN THE VEHICLE AT A DEALER, THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT WAS ALSO INFORMED THAT THE REMEDY WAS NOT YET AVAILABLE TO REMEDY THE RECALL. THE MANUFACTURER WAS NOTIFIED; HOWEVER, THE CONTACT WAS INFORMED THAT THERE WAS NO TIME LINE FOR THE REMEDY PARTS TO BE MADE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10926732

2011 GMC YUKON. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR FRONT PASSENGER AIRBAG RECALL, DEALERSHIP REFUSES TO REPAIR MULTIPLE CRACKS IN DASHBOARD. *SMD

NHTSA ODI 10925783

CRACKING DASH BOARD AROUND PASSENGER AIRBAG

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THE DASHBOARD HAS CRACKED IN TWO SEPARATE PLACE. I AM EXTREMELY CONCERNED THAT SHOULD THE PASSENGER AIR BAG DEPLOY THAT THE SECTION OF DASH NOW UNATTACHED WILL BE SEND FLYING INTO THE PASSENGER COMPARTMENT CAUSING A FATAL WOUND. THIS IS NOW THE 2ND VEHICLE I HAVE PURCHASED WHERE THIS HAS OCCURRED. THERE IS AN OBVIOUS SAFETY DEFECT IN THE DASHBOARD OF THE FULL SIZE GM TRUCK/SUV PLATFORM AND A RECALL SHOULD BE ISSUED. THE VEHICLE WAS STATIONARY OVERNIGHT WHEN THIS CRACKING OCCURRED BOTH TIMES.

NHTSA ODI 10914897

THE DASHBOARD OF MY 2011 YUKON IS CRACKING IN MULTIPLE LOCATIONS, INCLUDING AROUND THE AIRBAG AREAS, CREATING A HAZARD IF THE AIRBAGS WERE TO EMPLOY.

NHTSA ODI 10914356

DASH HAS CRACKED ALMOST IN HALF ABOVE THE INSTRUMENT CLUSTER. AM CONCERNED ABOUT AIR BAG DEPLOYMENT BEING COMPROMISED OR SENDING SHARDS INTO THE PASSENGER COMPARTMENT.

NHTSA ODI 10910081

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 GMC YUKON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/29/16*LJ

NHTSA ODI 10908119

DASH IS CRACKING AND CONNECTS TO AIRBAG. CONCERNED THAT IT WILL EFFECT AIRBAG DEPLOYMENT. SAFETY ISSUE.

NHTSA ODI 10905513

THE DASHBOARD OF THE VEHICLE HAS CRACKED SIGNIFICANTLY. I'M CONCERNED THAT THE INTEGRITY OF THE DASH IS NOW COMPRISED AND IF I WERE TO BE INVOLVED IN AN ACCIDENT PIECES COULD BE DISCHARGED AND INJURE MYSELF OR A PASSENGER. ADDITIONALLY, THE ISSUE COULD BE COMPOUNDED SHOULD THE AIR BAG DEPLOY AND THE BROKEN, LOOSE PORTIONS OF THE DASH BE CAUGHT IN THE DEPLOYMENT OF THE AIR BAG, DISCHARGING AT AN ACCELERATED SPEED.

NHTSA ODI 10895789

TAKATA RECALL WE RECEIVED A RECALL LETTER AND SCHEDULED AN APPOINTMENT WITH BECK AND MASTEN FOR TODAY TO HAVE THIS ADDRESSED. I WAS CONTACTED THIS MORNING AND TOLD THAT NO PARTS ARE AVAILABLE AND MY APPOINTMENT WAS CANCELLED. WE CONTACTED GM AND SPOKE WITH MARY, THEN SHANE AND FINALLY BRENDA AND WE WERE TOLD THAT UNTIL THERE WAS AN "EVENT" (WHICH I INTERPRETED AS A DEATH) THAT THERE WAS NOTHING THAT GMC WOULD DO TO REMEDY THE ISSUE. BRENDA REFUSED TO ESCALATE ANY FURTHER IN GM AFTER BEING ASKED 7 TIMES FOR HER BOSS'S INFORMATION.

NHTSA ODI 10895270

TAMARA RECALL: WAS INFORMED BY BOTH THE DEALERSHIP AND GMC CUSTOMER SERVICE THAT THERE IS NO REMEDY AT THIS TIME AND NO TIME FRAME A REPAIR WILL BE AVAILABLE. I WAS INFORMED NOT TO HAVE A PASSENGER IN THE FRONT PASSENGER SEAT OF MY VEHICLE IN CASE OF A FRONTTILL IMPACT THE AIRBAG COULD CAUSE DEATH OR SERIOUS BODILY INJURY. SO IN SUMMING IT UP. I CAN'T HAVE ANYONE IN THE FRONT PASSENGER SEAT. REALLY THAT'S THE BEST ANSWER FROM TAKATA,GMC, AND THE HIGHWAY ADMIN.

NHTSA ODI 10892086

THE DASHBOARD IS CRAKED IN 2 PLACES. IT WAS PREVIOUSLY REPAIRED AND CRACKED AGAIN. THE CRACK AT THE AIRBAG IS CAUSING THE THE AIRBAG TO EXTEND OUT, ALMOST POPPING OUT. THE OTHER CRACK IN THE CENTER OF THE DASHBOARD MAKES A LOUD OBNOXIOUS SOUND WHEN DRIVING. IT CAN BE SEEN MOVING UP AND DOWN AT THE CRACK. I PURCHASED A GMC YUKON BECAUSE THE QUALITY IS WIDELY KNOWN. THIS ISSUE IS RIDICULOUS! THE GMC DEALER SHIP DOES NOT WANT TO HELP OUT WITH FIXING THIS ISSUE.

NHTSA ODI 10891846

DASH IS CRACKING ON DRIVER'S SIDE INSTRUMENT PANEL AND PASSENGER SIDE AIRBAG TOP LEFT CORNER.

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DASH CRACK NEAR AIRBAG IS A SAFETY HAZARD IN THE EVENT OF AN ACCIDENT (SHRAPNEL OR POPPED BAG).

NHTSA ODI 10888717

THE DASH COVER IS CRACKING AND IS BROKEN. THIS IS HAPPENING CLOSE TO THE PASSENGER AIRBAG. I'M JUST WAITING FOR THE AIRBAG TO EXPLODE WHILE I AM DRIVING. THIS IS SO UNSAFE!! MY KIDS ARE IN DANGER.

NHTSA ODI 10887773

I'M A 2011GMC YUKON OWNER THAT HAS A CRACKED DASH THAT IN ONLY A MATTER OF TIME IS GOING TO AFFECT THE AIR BAG. WHEN I REACHED OUT TO GMC, THEY TOLD THAT I WOULD HAVE TO WAIT FOR AN ACCIDENT TO HAPPEN BEFORE THEY WOULD LOOK INTO THE PROBLEM.

NHTSA ODI 10885668

WE BOUGHT OUR USED GMC YUKON DENALI XL IN NOVEMBER 2015. IN MAY WE NOTICED THE UPPER LEFT DASHBOARD OF THE PASSENGER SIDE UPPER LEFT CORNER NEXT TO AIRBAG HAS A FEW CRACKS IN IT. MY HUSBAND STARTED OUR CAR TO DRIVE IT TODAY AND THE PIECE THAT CRACKED COMPLETELY FELL INTO THE DASHBOARD LEAVING A 1" HOLE. I AM CONCERNED THAT IT WILL EFFECT THE AIRBAG AND WHAT OTHER EFFECTS IT MAY HAVE ON THE DASHBOARD ITSELF IN A SAFETY RELATED WAY.

NHTSA ODI 10882496

THE CRACK IN MY DASH IS NOW FROM THE AIRBAG TO THE VENT. IT HAS CRACKED COMPLETELY THROUGH. I AM CONCERNED IT WILL CAUSE MY PASSENGER SIDE AIRBAG TO DEPLOY.

NHTSA ODI 10882709

OUR 2011 GMC YUKON DENALI XL HAS DEVELOPED LARGE CRACKS IN THE DASHBOARD. ONE IS LOCATED BEHIND THE INSTRUMENT PANEL AND AT THE CORNER OF THE AIRBAG. WE HAVE CONCERNS IF THE PASSENGER SIDE AIRBAG EVER DEPLOYS, SHARP PIECES OF THE BROKEN DASH MAY BREAK LOOSE AND INJURE PASSENGERS IN OUR VEHICLE.

NHTSA ODI 10876522

THE DASHBOARD TO MY YUKON HAS CRASHED IN TWO PLACES. AT THE SPEEDOMETER HOUSING AT RIGHT INTO THE PASSENGER AIR BAG COVER. IT CAUSES THE AIR BAG COVER TO SIT UP, NOT REST NORMALLY.

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DASHBOARD CRACKING AROUND THE AIRBAG.

NHTSA ODI 10862433

THERE ARE 2 CRACKS ON THE FRONT DASHBOARD - ONE ON THE RIGHT AND ONE ON THE LEFT. OUR FEAR IS THAT IF THE AIRBAGS DEPLOY THE DASH WILL FLY UP AND INJURE THE PASSENGERS IN THE CAR. WE HAVE 4 CHILDREN IN CAR SEATS IN THE VEHICLE WITH US.

NHTSA ODI 10849953

CRACKED DASH BY THE PASSAGE SIDE AIRBAG AND IT'S A SAFETY HAZARD. IT POSES A THREAT OF FLYING DEBRIS IN THE EVENT THAT THE AIRBAG IS DEPLOYED. MY VEHICLE HAS ALWAYS BEEN KEPT IN A GARAGE AND HAVEN'T BEEN IN THE DIRECT SUNLIGHT ANYMORE THE 5-6 HOURS A DAY NO MORE THAN 4 DAYS A WEEK. I NOTICED THE CRACK AROUND NOVEMBER 2015 AND I SPOKE WITH A GMC SERVICE REP AND THEY TOLD ME THAT I HAVE TO REPLACE THE DASH BECAUSE IT'S A COMMON ISSUE IN THE SUV'S. HE INFORMED ME THAT I WILL HAVE TO PAY $1200 TO GET IT REPLACED AND THAT HE COULD NOT INVESTIGATE MY COMPLAINT ABOUT AN ELECTRIC SPARK SOUND IN MY DASH UNDER THE SPEAKER BECAUSE IF HE DID THAT I MIGHT AS WELL REPLACE THE DASH BECAUSE THE LABOR CHARGE WOULD BE THE SAME. I PAID TOO MUCH MONEY FOR THIS VEHICLE IN AN ATTEMPT TO PROVIDE SAFETY FOR MY FAMILY AS WE TRAVEL UP AND DOWN THE HIGHWAY FOR IT TO BE A SAFETY HAZARD IF THE AIRBAG IS DEPLOYED OR MY SPEAKER SPARK INTO A FIRE. TOO MUCH MONEY!

NHTSA ODI 10845842

THERE IS A CRACK IN THE DASH NEXT TO THE RIGHT SIDE AIR BAG. I AM CONCERNED IT COULD CONTINUE GROWING AND CAUSE THE AIR BAG TO DEPLOY.

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